Outdoor pool

Reviews of TownePlace Suites by Marriott Los Angeles LAX/Hawthorne

3 out of 5
TownePlace Suites by Marriott Los Angeles LAX/Hawthorne
4427 West El Segundo Boulevard, Hawthorne, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1002 reviews" "
Rating 8 - Good. 231 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from TownePlace Suites LAX/Hawthorne on 14 May 2024
Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Geline

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 4 nights in May 2024
Response from Leadership Team on 11 May 2024
Dear Geline, We appreciate you taking the time to leave your generous rating regarding your recent visit to the TownePlace Suites Los Angeles LAX/Hawthorne. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best Regards, Leadership Team

10/10 Excellent

LaNhoua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and relaxing. The floors were a little dirty. Place is definitely newer and convenient when we want to cook something quick and fresh. I will say though that they should provide just a little more utensils and pots/pans. I wouldn't mind coming back here again.
Stayed 2 nights in May 2024
Response from Erika on 10 May 2024
Thank you, we're glad you enjoyed our rooms and kitchen utilities. We hope to see you soon, if in a future stay you need extra items for the kitchen we can always provide more!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Erika on 10 May 2024
Thank you so much, we're glad you loved your stay!

8/10 Good

Claudine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 7 nights in Feb 2024
Response from Leadership Team on 10 May 2024
Dear Claudine, Thank you for including TownePlace Suites Los Angeles LAX/Hawthorne in your travel plans. We are thrilled that you enjoyed the family-friendly features we offer. Our team works hard to provide all of our guests with a memorable stay. Thank you for your kind comments, and we look forward to having you visit again.Best Regards, Leadership Team

10/10 Excellent

tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wondeful
Stayed 2 nights in May 2024
Response from Leadership Team on 7 May 2024
Dear Tara, It was a pleasure to read your fantastic review about TownePlace Suites Los Angeles LAX/Hawthorne. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for choosing us, and we hope to be your hotel of choice every time you visit Los Angeles.Best Regards, Leadership Team

10/10 Excellent

JAMES HOWARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and convenient to destination. Breakfast is a bonus.
Stayed 2 nights in Apr 2024
Response from Erika on 10 May 2024
Thank you so much, we're glad you loved your stay and enjoyed the breakfast!

2/10 Terrible

Sophia, Sunnyvale

Travelled with family and small children
Disliked: Staff & service
The hotel provided us with a broken crib. They said they only have 2 (two) cribs for the whole hotel and they would get us another crib in the morning, because it is in use. The next day, we spoke to the hotel staff asking them tl bring us the "working crib". I called the housekeeping multiple times reminding about it. They did not provide another crib and there was no explanation to why. They ruined our stay because our child prefers the crib and doesn't sleep well in a regular bed, and our sleep was ruined because of it.
Stayed 2 nights in Apr 2024
Response from Leadership Team on 1 May 2024
Dear Sophia, Thank you for taking the time to review your stay with us. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we regret not meeting your expectations. We also apologize for the inconvenience you faced due to the lack of crib availability during your stay. We will share your comments with the appropriate departments, and they will look into it. We are also very sorry for the issues you had with our customer service and the frustration this caused. We will address your concerns with our team to make sure such issues are not repeated. We understand your frustration and appreciate your patience. We hope you will give us another chance to provide you with the flawless hospitality we are known for.Best Regards, Leadership Team

10/10 Excellent

diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 3 nights in Apr 2024
Response from Leadership Team on 30 Apr 2024
Dear Diana, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you again for choosing TownePlace Suites Los Angeles LAX/Hawthorne. We hope to welcome you again soon.Best Regards, Leadership Team

8/10 Good

Mohammed Tasrif

Liked: Cleanliness, staff & service, property conditions & facilities
Everything so nice . Just if we can better info that they charge security deposit when we reach yhe hotel.
Stayed 2 nights in Apr 2024
Response from Erika on 10 May 2024
Thank you for staying with us, I'm happy to hear you liked your stay. For future info on the security deposits, we do provide information about it on our website and you can always contact us at any time for any questions you might have.

8/10 Good

Vinay

Liked: Cleanliness, property conditions & facilities
Good stay
Stayed 5 nights in Apr 2024
Response from Leadership Team on 26 Apr 2024
Dear Vinay, We are very glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at TownePlace Suites Los Angeles LAX/Hawthorne.Best Regards,Leadership Team

8/10 Good

Damen

Travelled with partner
Liked: Cleanliness, staff & service
All around decent experience
Stayed 7 nights in Apr 2024
Response from TownePlace Suites LAX/Hawthorne on 4 May 2024
Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Patrice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was kind and accommodating. The rooms were tidy and the location is ideal- near to many tourist attractions without the traffic.
Stayed 3 nights in Apr 2024
Response from Leadership Team on 26 Apr 2024
Dear Patrice, It was a pleasure to read your fantastic review of the TownePlace Suites Los Angeles LAX/Hawthorne. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Los Angeles.Best Regards,Leadership Team

8/10 Good

Lisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
One night turned into 4 so I guess that’s a thumbs up. Being next door to the police department I felt fairly safe lol. Shares the property with a partner hotel so the pool and hot tub were generally pretty crowded which was disappointing for us but the Staff were all very friendly and attentive and the free breakfast is a definite plus but It’s a bit overpriced for it’s accommodations and parking is $18/ day. What can you do?
Stayed 1 night in Apr 2024
Response from Leadership Team on 6 May 2024
Dear Lisa, Thank you for choosing TownePlace Suites Los Angeles LAX/Hawthorne and for your kind feedback. We are pleased to know that your overall stay was satisfying and that you loved our beautiful property. We are also glad that you enjoyed our accommodations as well as the delicious breakfast offered at our restaurant. However, we are sorry for the inconvenience you had due to the crowded pool, and we will share your comments appropriately. We also regret your disappointment with the parking charges. We take pride in offering competitively priced parking fees, which are presented on our website, enabling guests to access this information before making a reservation. We appreciate your understanding and hope you will revisit us again soon.Best Regards, Leadership Team

8/10 Good

alejandra

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Location was convenient for me because it was near to the airport and near highway which made it easy to commute to and from tourist areas. The area around is ok. My room could have been a little cleaner. The bunks beds were dusty and there was like greasy fingerprints on the dresser. The breakfast was good. Pool area was nice, front desk clerk said it was heated but my kids said no it was not heated.
Stayed 1 night in Apr 2024
Response from Erika on 10 May 2024
Thank you for staying with us we are glad you were able to enjoy some of the amenities that come with your stay. We apologize about your room and hope you consider staying with us again soon!

10/10 Excellent

Jimmy

Stayed 4 nights in Mar 2024
Response from TownePlace Suites by Marriott LAX/Hawthorne on 11 May 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I was highly satisfied with my stay here. The staff was super friendly and accommodating and the site is super clean and modern. I even had a friend come visit me while I was in town and a few days later they asked how they can book their own reservation that’s how impressed they were with the property Will definitely stay here again. I feel like it’s gonna be my go to hotel whenever I visit LA.
Stayed 3 nights in Apr 2024
Response from Erika on 10 May 2024
We are so happy you loved your stay with us! We hope to see you soon on your next trip!

10/10 Excellent

Kazuko

Stayed 1 night in Apr 2024
Response from TownePlace Suites LAX/Hawthorne on 24 Apr 2024
Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Sota

Stayed 3 nights in Apr 2024
Response from Erika on 10 May 2024
Thank you so much, we're glad you loved your stay!

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to make our stay comfortable. Room was amazing, spacious, and beds were comfortable. Breakfast was delicious. Would stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Dear Joanne, Thank you for allowing TownePlace Suites Los Angeles LAX/Hawthorne the opportunity to welcome you. We make every effort to provide clean, comfortable accommodations and excellent service, so we are delighted you had an excellent stay. It is also a pleasure to know you could begin your day with our delectable breakfast. We value your recognition of our dedication and look forward to hosting you again.Best Regards,Leadership Team

4/10 Poor

Wenjie, Lynnwood

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was not attentive when we checked in, she was talking to other customers at the same time and did not give any information about the property. The dishwasher was broken and water leaked all over the kitchen floor. We were not able to move to another room as it was fully booked. We told the front desk about it the next morning, however nothing was done when we returned in the evening. In addition to the poor services, the property needs some maintenance and the room carpet was dirty. We have stayed a number of suites style properties around the country as we prefer extra space; this is the worst property.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 13 Apr 2024
Dear Wenjie, Thank you for providing us with your evaluation. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we apologize this was not your experience. We also regret the disappointment you had with the upkeep of our hotel. Our standards are high, not only in service but also in maintaining the overall look and feel of our property, and we will gladly share your feedback with the appropriate individuals. We appreciate your business and hope you will consider giving us an opportunity to welcome you again.Best Regards,Leadership Team

10/10 Excellent

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Pool and staff were great breakfast was good too. Rooms were nice and the pizza next door was good, Thank you.
Stayed 3 nights in Apr 2024
Response from TownePlace Suites by Marriott LAX/Hawthorne on 17 Apr 2024
We are thrilled to hear you enjoyed our outdoor space and our MidiCi Pizza Italian restaurant onsite. We look forward to seeing you again soon.

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very friendly
Stayed 1 night in Apr 2024
Response from TownePlace Suites by Marriott LAX/Hawthorne on 10 Apr 2024
We are thrilled to hear you enjoyed our friendly team members. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Vuelvo en el verano
Stayed 3 nights in Apr 2024
Response from TownePlace Suites by Marriott LAX/Hawthorne on 10 Apr 2024
Thank you for staying with us and we hope to see you again soon.

8/10 Good

William

Stayed 1 night in Apr 2024
Response from TownePlace Suites by Marriott LAX/Hawthorne on 10 Apr 2024
Thank you for staying with us and we look forward to seeing you again soon.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and front desk was very nice and courteous
Stayed 5 nights in Apr 2024
Response from Leadership Team on 9 Apr 2024
Dear Cynthia, Thank you for the positive review and for taking the time to recognize TownePlace Suites Los Angeles LAX/Hawthorne. We are delighted to know how much you enjoyed our refreshing accommodations and the excellent service provided by our front desk staff. Thank you again for being our guest, and we look forward to welcoming you back to Los Angeles.Best Regards, Leadership Team

10/10 Excellent

Wojciech

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. A little bit of a drive to major attractions, but very close to LAX which was very convenient on the return. Hotel nice and clean with breakfast, heated pool and jacuzzi.
Stayed 3 nights in Apr 2024
Response from TownePlace Suites by Marriott LAX/Hawthorne on 10 Apr 2024
We are happy to hear you enjoyed our clean hotel and were able to utilize our outdoor space. We hope to see you again when your travels bring you back to the Hawthorne area again.

6/10 Okay

Dana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice pool.
Stayed 1 night in Apr 2024
Response from Leadership Team on 7 Apr 2024
Dear Dana, Thank you for taking the time to review your stay with us. We are glad you were able to experience and enjoy our pool. However, we regret not meeting some of your expectations during your recent visit. We appreciate your patience and hope you will revisit us in the near future.Best Regards, Leadership Team

10/10 Excellent

Saidi

Liked: Cleanliness, property conditions & facilities
Great staff. Everyone was friendly and accommodating
Stayed 5 nights in Mar 2024
Response from Leadership Team on 6 Apr 2024
Dear Saidi, Thank you for the positive review and for taking the time to review your stay at TownePlace Suites Los Angeles LAX/Hawthorne. We are delighted to know how much you enjoyed our beautiful property and the excellent service provided by our staff. Thank you again for being our guest, and we look forward to welcoming you back to Los Angeles.Best Regards, Leadership Team

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Queen beds were in same room not as advertised by your pictures on the web! I took pictures, rented room to have my dad in one room and me and my children in the living room! I would greatly appreciate a call regarding this!
Stayed 4 nights in Mar 2024
Response from TownePlace Suites by Marriott LAX/Hawthorne on 6 Apr 2024
Thank you for your review and comments regarding our guest rooms. Please contact the hotel at your convenience and speak to the manager on duty for assistance. We are so sorry for any inconvenience this may have caused you and we look forward to speaking to you.

2/10 Terrible

Anna

Zz
Stayed 2 nights in Mar 2024
Response from Leadership Team on 4 Apr 2024
Dear Anna, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, Leadership Team

10/10 Excellent

Amelia

Stayed 1 night in Mar 2024
Response from Leadership Team on 19 Apr 2024
Dear Amelia, We are delighted you enjoyed your stay at TownePlace Suites Los Angeles LAX/Hawthorne. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Los Angeles.Best Regards, Leadership Team

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Rooms are clean and spacious. Beds are comfortable. We used all the amenities offered like the fitness center, basketball court, swimming pool, hot tub and bbq grills. Breakfast is a little lacking some days. Staff very friendly and attentive. Superior grocery just across the street. Would stay here again.
Stayed 4 nights in Mar 2024
Response from TownePlace Suites by Marriott LAX/Hawthorne on 6 Apr 2024
Thank you for staying with us and we hope to see you again soon.

8/10 Good

Leandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, large room, kitchen very convenient, decent breakfast, but the air conditioned was malfunctioning (wouldn’t turn off even after intervention from the engineering team). Other than that, great option.
Stayed 1 night in Mar 2024
Response from Leadership Team on 26 Mar 2024
Dear Leandro, Thank you for being our guest at TownePlace Suites Los Angeles LAX/Hawthorne and for your kind feedback. We are pleased to know that your overall experience was satisfying and that you loved our well-maintained accommodations. We are also glad that you enjoyed our delicious breakfast at the restaurant. However, we are sorry for the inconvenience you had with the air unit in your room, and we will address your comments with the appropriate departments. We appreciate your patience and hope you will revisit us in the future.Best Regards, Leadership Team

8/10 Good

eugene

Very good
Stayed 1 night in Mar 2024
Response from TownePlace Suites by Marriott LAX/Hawthorne on 6 Apr 2024
Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Marvelyn Anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how it was clean and quiet it was. The breakfast room is very convenient if you’re on the go.
Stayed 4 nights in Mar 2024
Response from Leadership Team on 26 Mar 2024
Dear Ms. Anne, Thank you for choosing TownePlace Suites Los Angeles LAX/Hawthorne and for your wonderful feedback. We are pleased to know that your stay was perfect in every way possible and that you loved our refreshing accommodations. We are also glad that you enjoyed your breakfast experience at our in-house restaurant. We are grateful for your business, and we look forward to welcoming you back soon.Best Regards, Leadership Team

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were so kind and professional, our flight into LA was super early and we were able to check in a couple hours early which was so nice because I was exhausted. Breakfast was one of my favorite things! It’s buffet style with so many options, staff was there waiting to restock and keep it all clean. We were in the pool and jacuzzi tub every night it was wonderful! Thank you for everything. Highly recommend.
Stayed 3 nights in Mar 2024
Response from TownePlace Suites by Marriott LAX/Hawthorne on 6 Apr 2024
Thank you for staying with us. We are thrilled to hear you enjoyed your stay with us and we were able to accommodate your early check in. We look forward to serving you again soon.

10/10 Excellent

Nena Rose

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from TownePlace Suites by Marriott LAX/Hawthorne on 27 Mar 2024
Thank you for staying with us and we hope to see you again soon.

8/10 Good

Cheyenne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed with the room. Incredibly roomy and comfortable. Gad a dishwasher and dishes. Everything was pretty clean. Lobby is really tastefully done amd inviting. Staff were really nice and welcoming. Only suggestion is for a small extendable mirror as it was difficult to put on makeup as the bathroom wasnt bright enough and the mirror pretty far away
Stayed 7 nights in Mar 2024
Response from TownePlace Suites by Marriott LAX/Hawthorne on 6 Apr 2024
Thank you for staying with us and your detailed review. Your comments will be shared with the team members as well as your suggestions. We hope to see you again when your travels bring you back to the Hawthorne area again.

8/10 Good

Tara

Stayed 1 night in Mar 2024
Response from Leadership Team on 20 Mar 2024
Dear Tara, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at TownePlace Suites Los Angeles LAX/Hawthorne. We look forward to welcoming you back on your next visit!Best Regards, Leadership Team

10/10 Excellent

Samantha

Stayed 1 night in Mar 2024
Response from Leadership Team on 29 Mar 2024
Dear Samantha, We are thrilled you had an excellent stay at TownePlace Suites Los Angeles LAX/Hawthorne, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Leadership Team

10/10 Excellent

alex

Stayed 1 night in Mar 2024
Response from Leadership Team on 6 Apr 2024
Dear Alex, We are thrilled you had an excellent stay at TownePlace Suites Los Angeles LAX/Hawthorne, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Leadership Team

4/10 Poor

Crystal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms were very dirty. Very disappointed in this property. Management was nice and upgraded us and that is why I rated the staff a three.
Stayed 3 nights in Mar 2024
Response from Leadership Team on 9 Mar 2024
Dear Crystal, Thank you for reviewing your stay. We are happy your experience with our staff was pleasant and that you were able to take advantage of the upgrade. However, we want to apologize for the cleanliness issues which kept it from being perfect. We will address your comments with our housekeeping team to ensure it is not repeated. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Best Regards, Leadership Team

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family really enjoyed the stay here. The rooms were very nice. My only complaint was that at check in the associate was not very welcoming. She did not review what time and where breakfast was at. I had to call next day to ask until what time was breakfast because I was not told at check in. She did not review any of the amenities the hotel had to offer.
Stayed 2 nights in Mar 2024
Response from Leadership Team on 9 Mar 2024
Dear Christina, Thank you for taking the time to review your stay and for the generous words about our accommodations. We have also noted your disappointment with the service of our front desk associate, and we will review your comments with our team appropriately. We are truly grateful for your patience. We look forward to welcoming you back to TownePlace Suites Los Angeles LAX/Hawthorne next time you are in the area!Best Regards, Leadership Team

10/10 Excellent

Daniela

Stayed 2 nights in Mar 2024
Response from TownePlace Suites by Marriott LAX/Hawthorne on 27 Mar 2024
Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Mustafa, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Safe and clean. Decent breakfast and good am.
Stayed 2 nights in Feb 2024
Response from TownePlace Suites LAX Hawthorne on 11 Mar 2024
Thank you for staying with us! We hope to see you again when your travels bring you back to the Hawthorne area again!

8/10 Good

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the pool area. Our room is pretty spacious and the pool view in our window is awesome.
Stayed 3 nights in Feb 2024
Response from TownePlace Suites LAX Hawthorne on 10 Mar 2024
We love our pool area too and we are so happy you were able to enjoy our outdoor space and enjoyed the view from your guest room. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Chinatsu

Stayed 1 night in Mar 2024
Response from Leadership Team on 23 Mar 2024
Dear Chinatsu, We are thrilled you had an excellent stay at TownePlace Suites Los Angeles LAX/Hawthorne, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Leadership Team

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Clean, safe and nice pool and hot tube. Room was large with 2 queen beds. Outdoor fire tables.
Stayed 5 nights in Feb 2024
Response from Leadership Team on 2 Mar 2024
Dear Herbert, Thank you for being our guest at TownePlace Suites Los Angeles LAX/Hawthorne. We are pleased you enjoyed our spacious accommodations and excellent amenities. It was a pleasure to have you as our guest, and we hope to see you again soon on your next visit.Best Regards, Leadership Team

8/10 Good

Kelly

Liked: Staff & service, amenities, property conditions & facilities
Enjoyed my stay check in was easy & the room was nice & clean
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 25 Feb 2024
Dear Kelly, Thank you for your kind words about our hotel. We are delighted to know that you had a seamless check-in. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thank you again for choosing TownePlace Suites Los Angeles LAX/Hawthorne. We look forward to welcoming you back soon.Best Regards, Leadership Team