View from property

Reviews of Shore Hotel

4 out of 5
Shore Hotel
1515 Ocean Avenue, Santa Monica, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1007 reviews" "
Rating 8 - Good. 198 out of 1007 reviews" "
Rating 6 - Okay. 84 out of 1007 reviews" "
Rating 4 - Poor. 34 out of 1007 reviews" "
Rating 2 - Terrible. 41 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karmjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Highly recommend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeff

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Santa Monica with kids
Stayed 1 night in Mar 2024

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities
Prompt service, facilitated early check in
Stayed 2 nights in Mar 2024

8/10 Good

Alina

Stayed 4 nights in Mar 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No coffee in the lobby. No free wi-fi
Stayed 1 night in Mar 2024

8/10 Good

Shui Yee Paulina, Lake Forest

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Location is good but feels more like a high end motel. I don't like the overhead shower, handheld is preferable. I can hear the other rooms' shower too.
Stayed 4 nights in Mar 2024

10/10 Excellent

Patryk

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Mar 2024

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice, professional and helpful. The hotel is beautiful and well kept, even with the construction. wished we could've stayed longer! Will be back, definitely!
Stayed 1 night in Dec 2023

10/10 Excellent

Chris, Norton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean.
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Great location, clean property, and the staff is nice. I typically stay in the Fairmont, Shutters, or Huntley. This hotel just is not as those properties.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kaitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Room was very clean. Bed and sheets very comfortable. Staff very nice and helpful.
Stayed 3 nights in Feb 2024

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Bad service checking in and out. Only had one attendant in both instances and wait was too long. Bad service about valet parking. Waited more than 40 minutes to get my car as was not notified to go to P1 below to pick up our car.
Stayed 1 night in Feb 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Next to the beach
Stayed 1 night in Feb 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jesse, Front Office Manager on 18 Feb 2024
Thank you for the review, Maureen !

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel experience in a great town!
Stayed 3 nights in Feb 2024
Response from Jesse, Front Office Manager on 18 Feb 2024
Thank you for the review, Mark !

6/10 Okay

Henry

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff was not helpful
Stayed 2 nights in Feb 2024
Response from Jesse, Front Office Manager on 18 Feb 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

Philip, Lompoc

Travelled with family
Staff supported our needs, but seemed a little less than eager to do so in some cases.. getting umbrellas for the wet weather felt a little like asking Dad for the keys to the Ferrari..
Stayed 1 night in Feb 2024
Response from Jesse, Front Office Manager on 18 Feb 2024
Thank you for taking the time to leave us a review.

4/10 Poor

Melanie

Disliked: Staff & service, amenities, property conditions & facilities
The shore hotel used to be really nice and now it looks and feels more like a motel.
Stayed 1 night in Jan 2024
Response from Jesse, Front Office Manager on 18 Feb 2024
Thank you for taking the time to leave us a review.

8/10 Good

Daniel

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, reasonably priced hotel in the heart of Santa Monica. Staff is friendly and helpful. Restaurant closes on the early side. Late checkout is available but requires a trip to the front desk, which defeats the purpose if you’re trying to catch a few extra winks.
Stayed 1 night in Jan 2024
Response from Neri Tuna- Assistant Front Office Manager on 5 Feb 2024
Thank you for the Shore Hotel Rating hope to see you soon.

10/10 Excellent

megan, corona del mar

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this hotel, Check in was smooth thanks to Ramen. Bell man was so professional and sweet. We enjoyed our stay thank you
Stayed 2 nights in Jan 2024
Response from Neri Tuna- Assistant Front Office Manager on 5 Feb 2024
Thank you for the Shore Hotel Rating hope to see you soon.

10/10 Excellent

Tycho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Neri Tuna- Assistant Front Office Manager on 5 Feb 2024
Thank you for the Shore Hotel Rating hope to see you soon.

6/10 Okay

Sangmo, Edgewater

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Neri Tuna- Assistant Front Office Manager on 5 Feb 2024
Thank you for the Shore Hotel Rating hope to see you soon.

10/10 Excellent

Kali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ramon went above and beyond to help with our checkin needs and assisting us with anll of our questions- best check in experience I’ve had in a long time!
Stayed 1 night in Jan 2024
Response from Neri Tuna- Assistant Front Office Manager on 5 Feb 2024
Thank you for the Shore Hotel Rating hope to see you soon.

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern room but poor view. Beautiful pool and hot tub area with accessible bar. Unfortunately most restaurants in the area closed early and I could not find a place to eat.
Stayed 1 night in Jan 2024
Response from Neri Tuna- Assistant Front Office Manager on 5 Feb 2024
Thank you for the Shore Hotel Rating hope to see you soon.

10/10 Excellent

rossana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, nice, good location
Stayed 4 nights in Nov 2023
Response from Neri Tuna- Assistant Front Office Manager on 5 Feb 2024
Thank you for the Shore Hotel Rating hope to see you soon.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is the second time we have stayed at the Shore Hotel would our place to stay in the area on future visits. The staff are very helpful and polite and provide excellant service.
Stayed 6 nights in Jan 2024
Response from Neri Tuna- Assistant Front Office Manager on 5 Feb 2024
Thank you for the Shore Hotel Rating hope to see you soon.

6/10 Okay

Robert, Littleton

Stayed 1 night in Jan 2024
Response from Neri Tuna- Assistant Front Office Manager on 5 Feb 2024
Thank you for the Shore Hotel Rating hope to see you soon.

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was great except that the advertised, promised "heated pool" wasn't heated during our stay. The staff was consistently friendly and knowledgeable but there was no indication that the pool heating system was under repair and the front desk person we spoke to about this on our second day had had no idea that the pool was ice cold.
Stayed 3 nights in Jan 2024
Response from Jesse, Front Office Manager on 14 Jan 2024
Thank you for taking the time to leave us a review.

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nicely situated. Right on Ocean Drive with Pacific views. Parking on property for a fee. The restaurant was being renovated at the time so cannot comment on it. Lots of dining options very close by. Just up the street from the Santa Monica Pier. Felt pretty safe walking around.
Stayed 2 nights in Jan 2024
Response from Jesse, Front Office Manager on 14 Jan 2024
Thank you for the 5 star review, Ian !

10/10 Excellent

Mariuxi

Liked: Cleanliness, staff & service, property conditions & facilities
View
Stayed 1 night in Jan 2024
Response from Hasser E. on 9 Jan 2024
It's wonderful to know that you enjoyed the view during your stay. We always strive to provide our guests with memorable moments and exceptional experiences, and your high rating is a testament to our efforts.If you ever decide to share more about your stay or if there's anything specific you'd like to highlight, please don't hesitate to reach out. We're here to ensure your visits are consistently outstanding.

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great for family vacation the kids had a blast , the breakfast was wonderful , location second to none , will return again.
Stayed 3 nights in Dec 2023
Response from Hasser E. on 9 Jan 2024
Thank you so much for your kind words! We're thrilled to hear that your family had a fantastic vacation with us and that the kids had a blast. It's wonderful to know that you enjoyed our breakfast offerings and found our location to be top-notch.We can't wait to welcome you and your family back for another memorable stay. Your feedback means a lot to us, and we look forward to making your next visit just as enjoyable as this one!

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another fantastic stay at Shore.
We love Shore hotel. Staff are always friendly and welcoming. We had an amazing room with an ocean and pier view. What a way to relax in Santa Monica even if it’s raining. Room service meals were delicious. We will continue to book here in years to come.
Stayed 5 nights in Dec 2023
Response from Hasser E. on 9 Jan 2024
Thank you, thank you, thank you! Your kind words truly warm our hearts. We're overjoyed to hear that you have a special place in your heart for Shore Hotel.Knowing that our staff's friendliness and warm welcome have left a positive impression on you makes our day. It sounds like you had a fantastic time in that amazing room with an ocean and pier view, even when the weather wasn't cooperating. And who can resist delicious room service meals?Your continued support means everything to us, and we can't wait to be a part of your future Santa Monica adventures. Here's to many more memorable moments at Shore Hotel!

8/10 Good

Jaideep

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Extra taxes and charges at end of stay were an unpleasant surprise
Stayed 2 nights in Dec 2023
Response from Neri Tuna- Assistant Front Office Manager on 5 Feb 2024
Thank you for the Shore Hotel Rating hope to see you soon.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Dec 2023
Response from Jesse, Front Office Manager on 5 Jan 2024
Thank you for the review, Barry.

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Immaculate, chic and best location in Santa Monica. My go to hotel always in Los Angeles. One small issue upon checkin due to Expedia but Michael handled it swiftly and accommodated me wonderfully. Thank you. I’ll be back again and again!
Stayed 4 nights in Dec 2023
Response from Jesse, Front Office Manager on 5 Jan 2024
Thank you for the review, Peter.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jesse, Front Office Manager on 5 Jan 2024
Thank you for the review, Peter

10/10 Excellent

Sanja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, hotel and staff, showers are bad.
The hotel is great! Great location, very friendly staff, great security. We felt very safe there and everyone on staff was great! The only negative is the showers, they only have a rain can shower head in them and that is it, the pressure is really low so the shower is not nice.
Stayed 6 nights in Dec 2023
Response from Jesse, Front Office Manager on 5 Jan 2024
Thank you for the review, Sanja

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2023
Response from Jesse, Front Office Manager on 5 Jan 2024
Thank you for the review, Matthew

10/10 Excellent

Sehyeon

Stayed 1 night in Dec 2023
Response from Jesse, Front Office Manager on 5 Jan 2024
Thank you for the review, Sehyeon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, friendly staff. Amazing proximity to everything.
Stayed 1 night in Dec 2023
Response from Jesse, Front Office Manager on 5 Jan 2024
Thank you for the review, Michael.

8/10 Good

Jun, Dunellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet staff kept bothering us when there is a self parking option.
Stayed 3 nights in Dec 2023
Response from Jesse, Front Office Manager on 5 Jan 2024
Thank you for the review, Jun

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jesse, Front Office Manager on 5 Jan 2024
Thank you for the review, Jean !

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jesse, Front Office Manager on 5 Jan 2024
Thank you for the review, Erin

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jesse, Front Office Manager on 5 Jan 2024
Thank you for the review, Julie !

10/10 Excellent

Bradley Cole, Cranbrook

Stayed 4 nights in Dec 2023
Response from Jesse, Front Office Manager on 5 Jan 2024
Thank you for the review, Bradley.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location and service. Only negative was the inside restaurant/bar was not open
Stayed 3 nights in Dec 2023
Response from Hasser E. on 11 Dec 2023
Thank you for choosing our hotel for your recent stay, and for taking the time to share your feedback. We are delighted to hear that you found our location excellent and appreciated our service. Your positive comments are truly appreciated, and we are thrilled to have had the opportunity to host you.We understand your concern about the restaurant and bar not being open during your visit. Please accept our apologies for any inconvenience this may have caused. We occasionally adjust our operating hours and services to ensure the best experience for our guests while considering various factors, including demand and staffing.We appreciate your understanding, and we want to assure you that your feedback is valuable to us. Rest assured, we continuously strive to provide the best possible experience to our guests, and your comments will be taken into account for future planning.Once again, thank you for choosing our hotel, and we hope to welcome you back in the future, where we aim to provide an even more enjoyable experience.Warm regards,

10/10 Excellent

Shavonne, Southfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel! We loved it and the staff!
Stayed 5 nights in Nov 2023
Response from Hasser E. on 9 Jan 2024
Thank you so much for your enthusiastic and positive review! We are absolutely thrilled to hear that you had a wonderful experience at our hotel and that you loved both your stay and our exceptional staff.Your kind words and feedback mean the world to us, and they serve as a tremendous source of motivation for our team. We genuinely appreciate your support and look forward to the pleasure of welcoming you back for another fantastic stay in the future.If you ever need anything or have any further comments to share, please don't hesitate to reach out. Until then, safe travels and warmest regards!Best wishes,