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Reviews of L'Ermitage Beverly Hills

5 out of 5
L'Ermitage Beverly Hills
9291 Burton Way, Beverly Hills, CA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 741 out of 894 reviews" "
Rating 8 - Good. 100 out of 894 reviews" "
Rating 6 - Okay. 23 out of 894 reviews" "
Rating 4 - Poor. 16 out of 894 reviews" "
Rating 2 - Terrible. 14 out of 894 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

NOELVIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property exceeded expectations. Only complaint and not a big deal for us but perhaps for others was that the rooftop pool was under renovation. We were not made aware of that prior to booking. Perhaps why rates were attractive. Really a nice place, great staff and good location.
Stayed 1 night in Mar 2024
Response from Delidji on 2 Apr 2024
Dear Stephen,Thank you so much for your recent stay. I am very happy to read that you enjoyed your stay and the team took great care of you.Please accept my sincere apologies for the rooftop pool being closed during your stay.We look forward to welcoming you back!Sincerely,Delidji GbaguidiDirector of Operations

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Delidji on 25 Mar 2024
Dear Ronald,Thank you for your recent stay. I am happy you enjoyed your stay and the team took good care of you.We hope to see you again soon.Thank you!Sincerely,Delidji

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class.
Stayed 2 nights in Mar 2024
Response from Delidji on 13 Mar 2024
Dear James,Thank you so much for staying with us. I am delighted to read you enjoyed your stay.We hope to see you again soon.Sincerely,Delidji

10/10 Excellent

Chunlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
high quality/price ratio
Stayed 8 nights in Feb 2024
Response from Delidji on 29 Feb 2024
Dear Chunlin,Thank you very much for your recent stay. I am delighted to know you had a great stay. We hope to see you again soon.Sincerely,Delidji

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Delidji on 27 Feb 2024
Dear Jonathan,Thank you for staying with us. We hope to see you again soon.Sincerely,Delidji

10/10 Excellent

robert

Stayed 1 night in Feb 2024
Response from Delidji on 23 Mar 2024
Dear Robert,Thank you very much for choosing to stay with us. We hope to see you again soon.Sincerely,Delidji

10/10 Excellent

Dean

Stayed 1 night in Feb 2024
Response from Delidji on 23 Mar 2024
Dear Dean,Thank you so much for your recent stay. I am happy you enjoyed your stay with us.We look forward to welcoming you back!Sincerely,Delidji

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only place I want to stay when visiting Los Angeles.
Stayed 1 night in Feb 2024
Response from Delidji on 12 Feb 2024
Dear Sabrina,Thank you so much for staying with us. I am happy to read that this will now be your new hotel in Los Angeles.We look forward to welcoming you back!Sincerely,Delidji

10/10 Excellent

LLOYD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the friendliness place!
Stayed 1 night in Jan 2024
Response from Delidji on 31 Jan 2024
Dear LLYOD,Thank you so much for choosing to stay with us.We hope to see you again soon.Sincerely,Delidji

8/10 Good

Vincent, Ocala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility with extremely friendly staff in fantastic location. Very comfortable beds and luxurious rooms. The restaurant staff sometimes get lost hanging out together, the drinks are extremely expensive for a very short pour, and the two rooms on the second and probably third floor on the front are too noisy (main entrance and outdoor dining area, we unfortunately stayed in one). You hear everyone checking in, out, etc.
Stayed 1 night in Jan 2024
Response from Delidji on 7 Feb 2024
Dear Vincent,Thank you very much for choosing to stay with us and for taking the time to provide us with feedback. I am happy to read that your overall stay went well.Thank you so much for your feedback. Please accept my sincere apologies for the noisy room.We hope to see you again soon.Sincerely,Delidji

10/10 Excellent

Zeenat, Fremont

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best location in beverly hills! exceptional service, gorgeous rooms, exceptional staff!
Stayed 2 nights in Dec 2023

8/10 Good

Zeenat, Fremont

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say this is the best location to stay in Beverly Hills if you want a calm, peaceful time that is super close to all the glitz and glitter. The service here is EXCEPTIONAL- the feel of the hotel is super classy and the rooms are super spacious! The managers are AMAZING! I actually considered staying at Four Seasons but even their location is not as nice as this one and the vibe is different of course.
Stayed 2 nights in Dec 2023
Response from Delidji on 9 Jan 2024
Dear Zeenat,Thank you so much for choosing to stay with us and for taking to write a beautiful review. I am delighted to read that your stay went well and the team took great care of you.We look forward to welcoming you back!Sincerely,Delidji

10/10 Excellent

philip, fountain valley

Stayed 1 night in Dec 2023
Response from Delidji on 13 Dec 2023
Dear Philip,Thank you very much fro staying with us. We hope to see you again soon.Sincerely,Delidji

10/10 Excellent

Alejandro

Stayed 1 night in Dec 2023
Response from Delidji on 27 Dec 2023
Dear Alejandro,Thank you very much for staying with us. We hope to see you again soon.Sincerely,Delidji

10/10 Excellent

Junheng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
services are excellent. We appreciate all the help with our toddler.
Stayed 2 nights in Nov 2023
Response from Delidji on 4 Dec 2023
Dear Junheng,Thank you so much for your recent stay. I am very happy to read that you enjoyed your stay and the team took great care of you.We look forward to welcoming you back!Sincerely,Delidji

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Outstanding amenities, service, location. I am really impressed. Thank you and I will be back!
Stayed 2 nights in Nov 2023
Response from Delidji on 20 Nov 2023
Dear Guest,Thank you very much for your recent stay. I am very happy to read that you were impressed. We look forward to welcoming you back!Sincerely,Delidji

10/10 Excellent

Yajie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good experience
Stayed 3 nights in Nov 2023
Response from Delidji on 20 Nov 2023
Dear Yajie,Thank you very much for staying with us and for taking the time to tell us about your experience.We hope to see you soon!Sincerely,Delidji

10/10 Excellent

philip, fountain valley

Stayed 1 night in Nov 2023

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an outstanding place to stay. Service and comfort were superb. Good mattress, pillows, and bed linens!!!
Stayed 4 nights in Nov 2023
Response from Delidji on 13 Nov 2023
Dear Betty,Thank you very much for choosing to stay with us during your recent visit to Beverly Hills. I am happy to read that you had a good time and the hotel was outstanding.We look forward to welcoming you back!Sincerely,Delidji

10/10 Excellent

VIKTORIYA

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Nov 2023
Response from Delidji on 9 Nov 2023
Dear Viktoriya,Thank you very much for staying with us. We hope to see you again soon.Sincerely,Delidji

10/10 Excellent

Racquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay at L’Ermitage!!! Everyone was super nice and the property was beautiful and very clean. It’s right in the middle of an upscale neighborhood in Beverly Hills so you might miss it, but very convenient to all BH has to offer. The best shopping and restaurants are all within your reach. I would definitely stay here again without a doubt.
Stayed 3 nights in Nov 2023

10/10 Excellent

Alex

Amazing customer service!!
Stayed 1 night in Nov 2023
Response from Delidji on 13 Nov 2023
Dear Alex,Thank you so much for your recent stay. I am very to know that you received an amazing service. We hope to welcome you back soon.Sincerely,Delidji

10/10 Excellent

anthony

Stayed 1 night in Oct 2023
Response from Delidji on 13 Nov 2023
Hello Anthony,Thank you very much for choosing to stay with us and for taking the time to leave us a review. We hope to see you again soon.Sincerely,Delidji

10/10 Excellent

Judy

Stayed 2 nights in Oct 2023
Response from Delidji on 13 Nov 2023
Dear Judy,Thank you very much for staying with us. We hope to see you again soon.Sincerely,Delidji

10/10 Excellent

CAROLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property fantastic staff!
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Very easy and convenient. Supper great and attentive staff. Best concierge I have met in years.
Stayed 3 nights in Sep 2023
Response from Delidji on 28 Sept 2023
Dear John,Thank you very much for staying with us. I am glad to read that you enjoyed and that Christine our Chief Concierge took great care of you.Sincerely,Delidji

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

ZELJKA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel, everything was perfect, specially people(managers)!!! Rooms are spacious, modern and clean. Service is outstanding!
Stayed 1 night in Sep 2023
Response from Delidji on 28 Sept 2023
Dear Zeljka,Thank you very much for choosing to stay with us. I am happy to hear that everything was perfect and you had a good time.We look forward to welcoming you back!Sincerely,Delidji

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great luxury hotel in a wonderful quiet location. Easy walking distance to Rodeo Dr attractions. Small boutique feel adds to its sense of exclusivity, privacy and intimacy. Very warm and personable service from all staff from the front door throughout. Also a relatively good value compared to the other 5 star lux hotels nearby. My first time staying at L'Ermitage. Defintely wont be my last.
Stayed 2 nights in Sep 2023
Response from Delidji on 28 Sept 2023
Dear Cory,Thank you very much for choosing to stay with us and for taking the time to write a beautiful review. It makes me very happy to read that you had a great time your first stay with us.We look forward to welcoming you back!Sincerely,Delidji

4/10 Poor

Verified traveller

Business traveller, Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed in our favorite hotel
We stay at the L'Ermitage every time we come to LA. Each time it is fantastic, however, this last trip was such a huge let down. We decided to bring our family, and when we arrived, the room took over 2 hours to prepare even though they are known for preparing rooms at time of arrival. This was inconvenient, but understandable considering they were busy. After waiting, we were taken to our rooms to be met with a smaller room than we had reserved, and our family's room was next to a room that was blasting music. We requested to switch rooms and the front desk was kind and apologetic. Once we got to our new room, things were fine, however, our family's new room had hair in the sinks, the bathtub, and candy wrappers on the dresser. Clearly the room had not been cleaned or inspected before moving us there. It was very unsettling to be moved into a dirty room. Finally, our family was moved to a 3rd room, and even though there were fruit flies, they decided to stay because we were too tired at that point to move to a 4th room. Between our group, we had to go through 5 rooms. In addition to the rooms, we went downstairs for an iced coffee at the bar. After ordering and waiting for over 10 minutes, the server came back and forgot our order, so asked again what we would like. We had already waited over ten minutes so decided to just leave and go get coffee somewhere nearby. This hotel is usually 10/10 and our favorite place to go, so I'm very disappointed.
Stayed 1 night in Sep 2023
Response from Delidji on 28 Sept 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to provide us with feedback. Please accept my sincere apologies for your experience this past stay.I know you were in touch with our General Manager and we hope to welcome you back soon.Sincerely,Delidji

10/10 Excellent

Shannon, Sherman Oaks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has quiet elegance, and the staff are very accommodating and friendly. The room is large and had a good size couch to relax on. The dressing area had a large well lit vanity and ample closet space.
Stayed 7 nights in Sep 2023
Response from Delidji on 28 Sept 2023
Dear Shannon,Thank you so much for your recent stay. I am very glad to read that the staff were very accommodating and friendly and that you enjoyed your stay. We look forward to welcoming you back!Sincerely,Delidji

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The very best: people-amenties-service!
While I'm sad to say I didn't get many names, EVERY single encounter I had w/a staff member, from Reception desk to Concierge on duty 9/6, to the in-room dining delivery of my b-fast to the driver (David) was EXCEPTIONALLY helpful, pleasant, or entertaining. What marvelous service & people you have!! I WILL return.
Stayed 1 night in Sep 2023
Response from Delaney, Director of Guest Relations on 11 Sept 2023
Dear Christine, Thank you so much for staying with us! We are delighted to hear you had an enjoyable experience! Thank you for your kind compliments. We look forward to welcoming you back to L'Ermitage soon! Sincerely

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a wonderful experience at the L'Ermitage, even just for our one night stay. We had just been married the night before, wanting to have a staycation evening away from home before getting back to real life. The entire staff was incredibly kind, accommodating, and generous. We had a delicious meal at the on-site restaurant, enjoyed coffee at the cafe in the morning, and sat by the pool all day, sipping cocktails and champagne. The pool bartender (Ramsey) was so friendly, helping us celebrate while we played games and lounged in the sun. Even the valets were lovely! We would definitely recommend the L'Ermitage to friends who'd like to stay in the area, and would consider coming back anytime we're looking for another staycation! Thank you, L'Ermitage!
Stayed 1 night in Aug 2023
Response from Delaney, Director of Guest Relations on 11 Sept 2023
Dear Elizabeth, On behalf of the entire L'Ermitage team, congratulations! We thank you for choosing to celebrate your staycation honeymoon with us! We are touched by your kind compliments and are delighted to hear of your enjoyable experience! We hope to welcome you back to L'Ermitage Beverly Hills soon! Sincerely,

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT IN ANY ASPECT !
AMAZING EXTREME FRIENDLY SERVCE - DYLAN AT RECEPTION OUTSTANDING HELPFUL AND GENEROUS WE LOVED THE SPACIOUS ROOM, THE SMALL DETAILS, THE EXTRA WATERS, FRUITS ETC - HIGHLY RECOMMEND - GREAT LOCATION 5 MIN WALK TO RODEO DRIVE
Stayed 1 night in Sep 2023

10/10 Excellent

Earlnsha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and hospitable
Stayed 1 night in Aug 2023
Response from Delidji on 28 Aug 2023
Dear Earlnsha,Thank you very much for your recent stay. We hope to see you again soon.Best regards,Delidji

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Aug 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'Ermitage is the epitome of excellence! Nothing can compare!
Stayed 1 night in Jul 2023
Response from Delidji on 3 Aug 2023
Dear Karen,Thank you so much for staying with us during your recent visit to Beverly Hills. I am happy to know you enjoyed your stay. We look forward to welcoming you back.Sincerely,Delidji

8/10 Good

Moshe

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel is ok no more , very far from anything you need. Boring bar BUT the lady on the bar was excellent and fully understand the issue.
Stayed 1 night in Jul 2023
Response from Delidji on 3 Aug 2023
Dear Moshe,Thank you for choosing to stay with us and for taking the time to provide us with feedback. I'm very sorry to know your stay was not exceptional but I'm happy to read that the colleague at the bar was excellent.We hope to see you again! Sincerely,Delidji

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service
Can’t speak highly enough about our stay. First and foremost the service was beyond our expectations. Calm, reserved, personable, and warm. But always focused on the client. The room was also well designed. It felt warm and classy. Very roomy as well. We heard they did a remodel recently (a few years ago) and it still looks great. Will be back next time we are in the area.
Stayed 2 nights in Jul 2023
Response from Delaney, Director of Guest Relations on 8 Jul 2023
Dear Chris, Thank you sincerely for your kind feedback. We are delighted to hear of your enjoyable experience. We thank you for choosing L'Ermitage and we are looking forward to welcoming you back!

10/10 Excellent

BRYAN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
excellent all around.
Stayed 4 nights in Jun 2023

10/10 Excellent

Ken

Stayed 1 night in Jun 2023
Response from Delidji on 19 Jul 2023
Dear Ken,,Thank you very much for staying with us. We hope to see you again soon.Best regards,Delidji

10/10 Excellent

Timmy

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant
Stayed 4 nights in Jun 2023
Response from Delidji on 22 Jun 2023
Dear Timmy,Thank you very much for your recent stay. I am happy to know that everything went well.We hope to see you again soon.Sincerely,Delidji

10/10 Excellent

jerry

Stayed 1 night in Jun 2023
Response from Delidji on 7 Jul 2023
Dear Jerry,Thank you very much for your recent stay. I am happy to know you enjoyed your stay. We hope to see you again soon.Sincerely,Delidji

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Great hospitality.
Stayed 2 nights in Jun 2023

10/10 Excellent

Nicholas

Stayed 3 nights in Jun 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Might be the perfect hotel!
This hotel has somehow found the perfect balance between luxury, exceptional service & zero pretence or uncomfortable formality. Everything here is great, every staff member i interacted with was kind. Special shoutout to Christine on concierge who managed to get me into any restaurant i asked :) plus the nicest group of bell staff i've met at any hotel, making just coming and going a pleasure! The rooms are amazing, large (like an apartment) and the fitness/ pool is exactly what you need. Looking forward to my next stay.
Stayed 5 nights in May 2023
Response from Delidji on 31 May 2023
Dear Melissa,Thank you very much for your recent stay. I am very happy to read that you had a great time at the hotel and that Christine and team took excellent care of you.We look forward to welcming you back.Sincerely,Delidji

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Delidji on 31 May 2023
Thank you very much, Erik! We hope to see you again soon.Sincerely,Delidji

10/10 Excellent

Partha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at L'Ermitage towards the end of December 2022 and loved the experience. The staff made us feel at home, and were very polite, respectful and helping. Samantha at the front desk was amazing, she helped us change the first room when we requested a room with better view (thankfully one was available then). The hotel is a lovely boutique hotel with modern and newer furniture. A very short walking distance to amazing dinner and shopping. My family loved it here and we highly recommend L'Ermitage Beverly Hills.
Response from Delaney on 23 May 2023
Dear Partha, We thank you sincerely for your kind feedback! It was a pleasure to have you and your family as our guests! We are delighted to hear you loved the experience. We hope to be able to welcome you back to L'Ermitage Beverly Hills soon! Sincerely,

10/10 Excellent

Denise

Stayed 2 nights in May 2023
Response from Delidji on 12 Jun 2023
Dear Denise,Thank you very much! We hope to see you again soon.Best regards,Delidji