Outdoor pool, pool umbrellas

Reviews of Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 116 out of 195 reviews" "
Rating 8 - Good. 32 out of 195 reviews" "
Rating 6 - Okay. 21 out of 195 reviews" "
Rating 4 - Poor. 15 out of 195 reviews" "
Rating 2 - Terrible. 11 out of 195 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Austin I, East Stroudsburg

Disliked: Cleanliness
Stayed 4 nights in Apr 2024

8/10 Good

Victoria

Liked: Amenities
The Lyric is good for breakfast, but ONLY breakfast (till 11); would be nice if it were open all day. Other restaurant "Agents Only" bar only open till 11 pm. No gym. No business center. Great staff. In a 7-nigh stay, my room was made up only twice, once because I asked.
Stayed 7 nights in May 2024
Response from General Manager on 21 May 2024
Dear Victoria,Thank you for sharing your experience at Hotel Dena, Pasadena, Los Angeles, a Tribute Portfolio Hotel. We're delighted you enjoyed breakfast at Lyric and appreciated our team's efforts. We also acknowledge your concerns about limited dining hours and your room service experience. Rest assured, we'll address these issues to enhance your future stays. We sincerely hope to welcome you back soon for a more seamless experience.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable (on the softer side). Room was clean and cleaned daily. Front desk staff were very friendly and helpful. Received 2 free drink vouchers. Pool is great, has cabanas available. Breakfast is tasty but on the pricier side. Overall a great stay. 5 minute walk to old downtown Pasadena which has many dining options.
Stayed 5 nights in May 2024
Response from General Manager on 17 May 2024
Dear Yvonne,Thank you! It was a pleasure to welcome you to Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel, and we are delighted you enjoyed your stay. Your kind comments about our clean, comfortable accommodations, delicious breakfast, and wonderful staff are appreciated and will be shared with the team. We look forward to welcoming you back for another amazing five-star experience.

10/10 Excellent

Ronnie, Hayward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Toniann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Funky hotel, comfortable beds, clean rooms, good location. Service was poor, especially in the bar and restaurant.
Stayed 3 nights in May 2024

10/10 Excellent

David, Westlake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and value!
Stayed 3 nights in May 2024
Response from General Manager on 14 May 2024
Dear David,Thank you for taking the time to provide your review of Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. A great location, friendly staff, and excellent value are exactly what we strive for. We look forward to you staying with us again soon.

10/10 Excellent

Juan C Garcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service . Very well clean rooms, totally recommend this hotel. Staff was super nice as well and professional. Restaurant was good as well.
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Dear Juan,Thank you for your glowing review! We're thrilled to hear you enjoyed your stay, from our clean rooms and excellent customer service to the professionalism and friendliness of our team. It's also great to know our restaurant lived up to your expectations. We look forward to welcoming you back to Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel for another memorable experience!

10/10 Excellent

Fredy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 3 nights in May 2024
Response from General Manager on 14 May 2024
Dear Fredy,Your considerate words mean the world to us, and we want to extend our deepest thanks. We're delighted you enjoyed your stay with us here at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel, and we hope to welcome you back soon.

6/10 Okay

Lizette

Stayed 1 night in May 2024

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping need to be improved
Stayed 8 nights in Apr 2024
Response from General Manager on 10 May 2024
Dear Claudia,Thank you for sharing your experience at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We're concerned about your feedback regarding housekeeping, and our team is addressing this to ensure our high standards are consistently met. We look forward to welcoming you back and providing an even better experience.

4/10 Poor

Desiree Evette

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower was clogged upon arrival. When presented the issue to the staff, they did not communicate it well with maintenance and sounded confused about the issue when it was very simple when explained. Not many dining establishments in walking distance. Room service doesn’t come by often. A couple of rooms near us had food outside their door a whole day and it made the hallway stink really bad. TV has horrible reception. Had to constantly switch channels back and worth while watching one show to get decent reception. Vent in the restroom did not work, lighting was very dim. The only good thing I could say was the bed was comfortable. I took my own blankets, so I didn’t sleep under theirs. I believe I didn’t get my money’s worth and will definitely look into another hotel if I ever visit California again.
Stayed 3 nights in May 2024
Response from General Manager on 8 May 2024
Dear Desiree,Thank you for sharing your feedback. We sincerely regret to hear about the issues you experienced during your stay. Your comments are taken seriously, and we will address these areas promptly to improve our guest experience. We recognize that the overall experience did not meet your expectations, and we hope you will consider giving us another opportunity to provide you with a stay that better reflects the high standards we strive to uphold.

10/10 Excellent

Sarabi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Apr 2024
Response from General Manager on 8 May 2024
Dear Sarabi,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back to Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel soon for another great stay.

4/10 Poor

William

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to pubic hair on the door frame of the bathroom. Cobwebs over the bed. Stains in the carpet and sofa. “Balcony” room purchased turned out to be ground level room with a window bolted shut. Outdoor area on the other side of wi Dow houses ladders and other equipment. Curtains very difficult to maneuver and did not close all the way. Housekeeping service once during our 4 night stay. Dirty dishes and service items littering hallway outside of our room for days at a time. Overall, a real miss.
Stayed 4 nights in May 2024
Response from General Manager on 8 May 2024
Dear William,Thank you for your review. We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns regarding our accommodations and service will be discussed internally to ensure that we are meeting our own high hospitality standards. It is our hope that you will give us another chance to change your perceptions down the line.

4/10 Poor

Christina

Stayed 1 night in May 2024

10/10 Excellent

Kristen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The location was great to explore not only Pasadena, but other LA area spots with just a short walk to the A Train and bus lines.
Stayed 3 nights in Apr 2024
Response from General Manager on 7 May 2024
Dear Kristen,Thank you for staying with us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We appreciate your kind words regarding our friendly service and convenient location. It was an honor having you as our guest, and we look forward to seeing you again soon!

10/10 Excellent

Melissa A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, and accommodating our early check-in. Centrally located and walkable to convention center, and shops/restaurants on Colorado Blvd.
Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Dear Melissa,Thank you for allowing Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel to host your recent stay. We're delighted to hear you had an enjoyable experience and that you appreciated our spotless accommodations and central location, as well as the friendly service our team provided. We're grateful for your positive rating and hope to have the pleasure of your company the next time you're in the area.

10/10 Excellent

Emily

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vibe of the property. Great atmosphere. Rooms were clean and good. All in all a great stay.
Stayed 3 nights in Apr 2024
Response from General Manager on 7 May 2024
Dear Emily,Thank you for your wonderful review! We're thrilled to hear that you loved the vibe of our property and enjoyed the great atmosphere during your stay. It's fantastic to know that you found our rooms clean and comfortable as well. We appreciate your feedback and hope to welcome you back for another great stay in the future!

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Dear Joseph,Thank you for your recent stay with us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We are happy to hear you had a great experience. Come back soon!

6/10 Okay

Jacob

Travelled with group
Liked: Cleanliness, staff & service
Meh. Our room cost extra for a balcony, but it was facing the alley. Our TV didn’t work either, so we switched rooms. Next room’s TV didn’t work either, and the balcony was STILL facing the alley, but we stayed to not be annoying to the staff. Parking is an extra $30 a night, so be aware of that. The building itself is ok, but basic at best. Small lobby & dining, and the pool is heated. It was ok for the 3 nights, but I wouldn’t stay here again.
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Jacob,We're sorry to hear about the challenges you faced during your stay. Your comfort and satisfaction are important to us, and we apologize for the inconvenience. We'll address these concerns with our team to ensure improvements are made. Thank you for staying with us, and we regret that we didn't meet your expectations. We hope to have the opportunity to better accommodate you in the future.

8/10 Good

Trevor, Spokane

Liked: Cleanliness, property conditions & facilities
Nice clean property in a good area near local shopping and eateries.
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Trevor,Thank you for joining us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. It was our pleasure to provide you with clean accommodations, and we're glad you appreciated our convenient location near restaurants and stores. Our team hopes to see you again!

6/10 Okay

Adrienne

Liked: Cleanliness, staff & service
I expected a little bit more for it to be Marriott property. I also went on reviews and recommendations
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Adrienne,It is disappointing that we did not fully meet your expectations. Every guest experience with us is different; however, we want the opportunity to show you a better one. Please consider reaching out and letting us know how we can do so. Thank you.

10/10 Excellent

Kyara

Stayed 2 nights in Apr 2024

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice pool area
Stayed 5 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Sandra,Thank you for allowing Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel to host your recent stay. We're delighted to hear you had the opportunity to enjoy the pool area during your time with us. We're grateful for your review, and we hope to welcome you back the next time you're in the area.

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected and the hotel has a nice vibe to it.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Chandra,Thank you for sharing your experience! We're pleased to hear that everything met your expectations and that you enjoyed the vibe of our hotel. We look forward to welcoming you back for another pleasant stay at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel.

8/10 Good

Hilda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The location was close to downtown near the restaurants and shopping area. It’s pleasantly located closer to the suburbs which is a plus as the area is quiet. The rooms were ok and more of a 2.5-3 star rating hotel, based on the decor and interior of the room. There was a shower curtain instead of a glass door if that’s any indication. Not sure how they have a 4 star rating. There weren’t any high end finishes, rather dated and basic. Staff though were excellent and service was great. If you understand what you’re booking then I think you’ll be extremely happy. I had higher expectations so slightly disappointed. I slept well and the beds were comfortable!
Stayed 3 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Hilda,Thank you for taking the time to leave a review. While we're pleased you enjoyed our convenient location and friendly hospitality, we apologize the rest of your stay did not live up to your expectations. Your feedback will be used to improve the comfort of future guests, and we hope you'll consider staying with us again soon.

10/10 Excellent

Wei, Pasadena

Stayed 1 night in Apr 2024

10/10 Excellent

Pilar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice.
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Pilar,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us.

10/10 Excellent

Raymundo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My whole experience was amazing and accommodated me and my family well
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you so much for choosing to stay with us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.

10/10 Excellent

Shiyao

Stayed 2 nights in Apr 2024

2/10 Terrible

Barry

Stayed 1 night in Apr 2024

10/10 Excellent

Jimmy, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was big and clean, location was great
Stayed 1 night in Mar 2024
Response from General Manager on 17 Apr 2024
Dear Jimmy,Thank you for sharing your experience with us! We're delighted you enjoyed your spacious, well-maintained room and our convenient location. We look forward to welcoming you back to Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel, for another fantastic stay.

2/10 Terrible

Sarah

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
While the front desk staff was super kind and helpful, please BEWARE OF BLACK MOLD in the rooms! The hotel is run down and while they have put new decor in the lobby, there is black mold behind the wallpaper in the rooms, especially near windows. I would expect better from a Marriott property. Please invest money into actually remediating this hotel to safe levels.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Sarah,The issues you raise are important to us. While we're glad our friendly staff made you feel welcome, we apologize for any concerns about cleanliness. We'll look into your comments further, and we'd be grateful for the chance to provide you with more suitable accommodations.

2/10 Terrible

Jimena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Jennifer, Waddell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members, in all capacity, were very friendly and accommodating. Room and bed were both satisfactory, although not the most comfortable mattresses. Everything worked well and the balcony was nice to sit at night when it cooled off. The balcony could really be given a remodel thou. Had a blow dryer and fridge which is nice. Super close (walking distance) to many convenient things like markets, stores and restaurants
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Jennifer,It was a pleasure welcoming you to Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel, and we appreciate you sharing your valuable feedback. While we are thrilled you enjoyed our amazing staff, our great location, and relaxing on the balcony, we are sorry some aspects of your stay fell short of expectations. Your comments will be utilized to help us improve our conditions for future guests, and we appreciate your suggestions. Thank you, and we look forward to welcoming you back and impressing you even further.

10/10 Excellent

Steven

Stayed 1 night in Apr 2024

10/10 Excellent

Hilde

Stayed 1 night in Apr 2024

10/10 Excellent

Kim, Rancho Santa Margarita

Stayed 1 night in Apr 2024

6/10 Okay

Muhammad

Stayed 1 night in Apr 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Alejandro

The hotel was clean, convenient was main district, good amenities, polite and hospitible staff.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Alejandro,Thank you so much for choosing to stay with us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. Impressing every guest with our pristine accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It's also great to read our friendly team, convenient location, and plentiful amenities were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Leslie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you’re going to the convention center. It shares parking with the convention center, it’s incredibly convenient.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Leslie,Thank you for choosing Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel! We're glad our proximity to the convention center was ideal for your trip, and we look forward to seeing you again soon.

10/10 Excellent

Sarah, Port Huron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool music themed hotel right near Old Pasadena, friendly staff, great vibe, DJ music in cocktail lounge, good food, nice breakfast at their restaurant. Gym had good weights and not crowded at the time.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Sarah,Thank you so much for choosing to stay with us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. Our goal is to provide every guest with exceptional service, so we're thrilled this was the case for you. It's also great to read our delicious restaurant, lovely atmosphere, and plentiful amenities were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Okay

Liming

Stayed 4 nights in Mar 2024

10/10 Excellent

Litzy, San Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite and nice area. Staff was also very friendly.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Litzy,Thank you for taking the time to leave a review. We're delighted to hear you got to experience our beautiful and quiet hotel, and we'll pass on your compliments to our wonderful team members. We hope you'll visit us again soon!

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
elevators were very slow and had to take stairs to get to room. there was limited parking and sometimes also no parking.
Stayed 4 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear James, Thank you for sharing your feedback. We're sincerely sorry for any inconvenience you experienced during your stay. We understand your frustration and will reflect on your concerns so we can seize any opportunity to make improvements where necessary. Otherwise, we hope the rest of your stay was enjoyable. Take care, and we hope to welcome you back in the future.

6/10 Okay

Brett

Travelled with partner
Liked: Cleanliness, staff & service
Stylish hotel with nice artsy touches. Excellent bar with very good Mexican food and an experienced and friendly bartender. Hotel staff were eager to help and friendly. Excellent location close to Old. Pasadena and freeway entrances. Lovely neighborhood. Clean and interesting lobby showing old silent films. The hotel definitely appeals to a hip artsy but not snooty clientele. Very fun place to be on a weekend night. The hotel has been refurbished in a sleek, modern style, but sometimes the room seemed dark with only a couple of lighting fixtures. At the time of our visit, the television system was unusable much of the time due to loss of signal clarity. Much like the way DIRECTV behaves in a windstorm. Also, at the time of our visit, the elevators were not working properly much of the time. Two of the three elevators Were either shut down or having problems. We opened the doors for one of the elevators and a couple came out, who had been trapped in it for over an hour. When we talked to Staff about this, they said the elevators had problems all the time. So take the stairs. So that’s the good and the bad of it.
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you for your feedback. We welcome all guest feedback so that we can continually improve our standards and practices. We do encourage guests to notify us of any issues that occur so that we can have the opportunity to find a solution to them. We are happy to hear that your overall stay was nice, and we hope that you will consider staying with us again should your travels bring you back to the area.

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024

6/10 Okay

Elisabeth

Stayed 2 nights in Mar 2024

10/10 Excellent

Breantae

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Breantae,Thanks so much for your glowing review of Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel! We're delighted you enjoyed your visit and hope to welcome you back soon.