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Reviews of Homewood Suites by Hilton Los Angeles Redondo Beach

3 out of 5
Homewood Suites by Hilton Los Angeles Redondo Beach
2430 Marine Avenue, Redondo Beach, CA

Reviews

7.4

Good

Rating 10 - Excellent. 420 out of 1000 reviews" "
Rating 8 - Good. 204 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 107 out of 1000 reviews" "
Rating 2 - Terrible. 154 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ebeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained. The staff was friendly.
Stayed 1 night in Apr 2024
Response from Dual General Manager on 4 May 2024
Dear Ebeth, Thank you for choosing Homewood Suites by Hilton Los Angeles Redondo Beach and sharing your delightful experience with fellow travelers. Our team strives to deliver a seamless stay for every guest; therefore, we are pleased that we made this possible for you with our impeccable service and well-kept accommodations. We will certainly share your generous comments with our team to let them know their efforts are recognized. It was a pleasure hosting you, and we look forward to having you back soon for another seamless visit.Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have options for eating and grocery shopping within a mile radius of the hotel.
Stayed 4 nights in Apr 2024

10/10 Excellent

Rosabelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay. Breakfast is a plus!
Stayed 1 night in Apr 2024

10/10 Excellent

Ligia

Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony Knott

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 5 nights in Mar 2024
Response from Dual General Manager on 3 Apr 2024
Dear Anthony, Thank you for taking the time to leave your rating! It is fantastic to learn that you had a great time with us here at Homewood Suites by Hilton Los Angeles Redondo Beach! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Luis Alberto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were very helpful and friendly
Stayed 2 nights in Mar 2024
Response from Dual General Manager on 30 Mar 2024
Dear Luis, We're genuinely pleased to read that you had a positive experience at Homewood Suites by Hilton Los Angeles Redondo Beach! Our team takes great pride in providing exceptional service, and we're thrilled that our devoted staff members contributed to your enjoyment. Your kind words are truly appreciated, and we hope to welcome you back for another wonderful stay soon. Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for my needs. Easy parking. Quiet. Like that it is a suite with living area and separate bedroom. Would definitely stay again.
Stayed 2 nights in Feb 2024
Response from Dual General Manager on 23 Mar 2024
Dear Maureen, We are delighted you stayed with us at Homewood Suites by Hilton Los Angeles Redondo Beach and are grateful you took the time to share feedback. It's fantastic that our convenient location, easy parking, and quiet atmosphere meet your needs. Thank you for your kind words, and we look forward to hosting you again soon for an even more incredible experience.Best Regards, John McCurdy-Sanchez Dual General Manager

4/10 Poor

Kerry

Stayed 1 night in Mar 2024
Response from Dual General Manager on 5 Apr 2024
Dear Kerry, Thank you for rating your recent stay. We strive to ensure an exceptional experience for each guest. However, we regret falling short of your expectations on this visit. We hope you will give us another opportunity in the future to show you the exceptional hospitality you deserve.Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Maria Faviola

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and friendly
Stayed 1 night in Feb 2024
Response from Dual General Manager on 27 Feb 2024
Dear Maria, It was a great pleasure having you as our guest at Homewood Suites by Hilton Los Angeles Redondo Beach, and thank you for sharing your review with other travelers. Our team strives to deliver a seamless stay with outstanding service and accommodations, and we appreciate you highlighting our friendly team members. On behalf of everyone here, we invite you to stay with us again soon!Best Regards, John McCurdy-Sanchez Dual General Manager

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The included breakfast was great for families. Location was quiet and easy for us to hop on and off the highways since our daily agenda changed.
Stayed 7 nights in Feb 2024
Response from Dual General Manager on 25 Feb 2024
Dear Christina, Thank you for taking the time to give such kind praises for Homewood Suites by Hilton Los Angeles Redondo Beach. We're thrilled to see that you enjoyed the breakfast and found our location convenient for your needs. It's great to know that we could contribute to your satisfying visit. We appreciate your feedback and hope to welcome you back again soon!Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

brett

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is great
Stayed 2 nights in Feb 2024

10/10 Excellent

jasmaine

I i
Stayed 1 night in Feb 2024

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with such friendly and polite staff. Our room was very clean, spacious and the beds were very comfortable. There was a good variety of breakfast options. There are a lot of restaurants within a 5 minute drive. Costco is just down the street and Target is close by as well. I cannot express enough how friendly the staff is. We would definitely stay here again and I will recommend this hotel to friends and family. Thank you for the great stay!
Stayed 3 nights in Feb 2024
Response from Dual General Manager on 6 Feb 2024
Dear Valerie, Thank you for your delightful words and for choosing to stay at Homewood Suites by Hilton Los Angeles Redondo Beach! We're thrilled to see that you enjoyed our devoted service, spacious and clean rooms, comfortable beds, and diverse breakfast options. We're also pleased that you found our location convenient, with various restaurants nearby and shopping options like Costco and Target within easy reach. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent stay!Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

chiawen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to stay again soon!
Stayed 11 nights in Jan 2024

10/10 Excellent

J

Stayed 1 night in Feb 2024

10/10 Excellent

Lawana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like that this hotel didn’t have bar or happy hour
Stayed 2 nights in Feb 2024
Response from Dual General Manager on 5 Feb 2024
Dear Lawana, We appreciate you being our guest at Homewood Suites by Hilton Los Angeles Redondo Beach. Your input is valuable as we continuously strive to enhance our guest experience. We hope you were able to enjoy most aspects of our hotel, and we look forward to welcoming you back for an even more delightful experience in the future.Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the rooms
Response from Dual General Manager on 12 Feb 2024
Dear Stephanie, Thank you for taking the time to review your stay at Homewood Suites by Hilton Los Angeles Redondo Beach. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your room. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great property for a get away
great customer service, friendly attentive, very welcoming awesome king suite, roomy ,shower was great
Stayed 3 nights in Jan 2024

8/10 Good

Tracey

Stayed 3 nights in Jan 2024
Response from Dual General Manager on 20 Mar 2024
Dear Tracey, Thank you for the generous rating. We are genuinely pleased you had a fantastic stay at Homewood Suites by Hilton Los Angeles Redondo Beach. We hope to have the pleasure of hosting you again in the near future.Best Regards, John McCurdy-Sanchez Dual General Manager

8/10 Good

Ashley

Stayed 2 nights in Jan 2024

6/10 Okay

Alejandro

Stayed 3 nights in Jan 2024
Response from Dual General Manager on 23 Jan 2024
Dear Alejandro, We are thankful for your stay and your rating. We continuously strive to provide an exceptional visit for each and every one of our guests; therefore, we would love to have you return and enjoy the outstanding experience you deserve.Best Regards, John McCurdy-Sanchez Dual General Manager

4/10 Poor

Heather

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked this property last minute on NYE after the original reservation we had booked months ago did not work out due to a last-minute maintenance issue. Upon arrival, we were told that they had no rooms despite us having an active reservation. Initially, they were very accommodating and trying to figure out how they could accommodate us in a room. They were apologetic and told us that they would compensate the parking and give us an extra room discount due to not having what we booked. We were late for our dinner reservation so they stored our luggage while we went to our reservation. Upon returning, they let us know that they found us a room and everything seemed fine. The rooms are a bit dated but overall clean. There is no scheduled housekeeping, so we had to call for clean towels a few times. Upon check out, our receipt indicated the full price as well as parking. I politely notified the front desk that we were supposed to have complementary parking due to the issue on arrival, and she reported that it was noted by the manager in our account that she was not to give us comped parking so apparently he just said that on check-in but had no intention of following through. It was $60 for 3 nights so not a huge cost; however, dishonesty is a huge turn off. I absolutely would not book this hotel again.
Response from Dual General Manager on 10 Jan 2024
Dear Heather, Thank you for taking the time to share your experience, and we sincerely apologize for the challenges you encountered during your stay. It's disheartening to read about the situation with your reservation and the inconvenience caused. Your feedback is valuable, and we'll use it to address the issues you mentioned to ensure a better experience for future guests. Further, we apologize for the concern regarding your charges. Please feel free to reach out to us at the hotel so we can rectify this and assist you in any way we can. We hope you will allow us the opportunity to provide a more positive and seamless experience next time your travels bring you back to our area.Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Savanarith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have a Tesla this is the perfect spot !! It has charging stations
Stayed 2 nights in Jan 2024
Response from Dual General Manager on 9 Jan 2024
Dear Savanarith, We're delighted to learn you enjoyed your stay at Homewood Suites by Hilton Los Angeles Redondo Beach. We thank you for highlighting our convenient EV car charging facilities; we're glad it enhanced your experience. Thank you for choosing to stay with us, and we hope to welcome you back for another positive stay in the future. Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Giovanni de

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property shows its age. Our room had a sofa with an arm rest with a hole. The water tank of the toilet leaked. The glass doors of the shower would not stay closed. The blankets on the bed were much too small. Two things were not mentioned in the website. Rooms are serviced only every 5 days and parking on the street outside is 20 dollars/night. Service was great.
Stayed 10 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Giovanni de, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you encountered during your stay. We appreciate your compliments on our service. Your comments about the room conditions have been noted, and we will work diligently to enhance our future guest's experience. Thank you again for allowing us to be of service. We hope to have another opportunity to accommodate you on your next visit to this area.Best Regards, John McCurdy-Sanchez Dual General Manager

2/10 Terrible

Chanae

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again !!!!!
Let’s start off with the garbage disposal! I was trying to cook my kids food from a long trip from Arizona! And when I needed to use the garbage disposal, it did not work it kept overflowing! I received the text message early in the morning asking what do we need to accommodate our stay? I let them know extra blankets an extra pillows because we were on a long drive and we just want to go to sleep! But it’s how we get to the hotel. There were no EXTRA pillows or blankets in the room whatsoever!!! AS REQUESTED! I called the front desk over three times to the point where the fourth called. He finally told us to come downstairs to get the things that we were asking for!!!!!! Other details of the room! The bathroom light kept flickering the whole entire time! Hair was in the bathroom shower! And when I called the Manager the next morning to explain everything that was going on! He had a very nonchalant attitude, and did not give a damn! His excuse for everything was, it was a very busy night, and we were short staffed He did care at all! Then he stated on the phone that he will have a maintenance man go in the room to see if what I was saying was correct and if it was that he would refund the money. 72 hour goes by and I get a email saying that I’m not getting anything. Just a very bad visit!
Stayed 1 night in Dec 2023
Response from Dual General Manager on 9 Jan 2024
Dear Chanae, We sincerely apologize for the challenges you faced during your stay. Your experience is not reflective of our usual high standards. We are truly sorry for the inconvenience in your room with the garbage disposal and missing amenities. Rest assured, we take your feedback seriously and appreciate your patience. We hope you will reconsider, giving us another chance to provide you with the exceptional stay you deserve.Best Regards, John McCurdy-Sanchez Dual General Manager

2/10 Terrible

Byron

Business traveller
Stayed 12 nights in Oct 2023
Response from Dual General Manager on 8 Jan 2024
Dear Byron, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, John McCurdy-Sanchez Dual General Manager

8/10 Good

Kim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy check-in/out, convenient,quiet, and clean room. Although it’s difficult to sleep because the curtains do not cover the windows, therefore the room stays bright at night with lights from the parking lot.
Stayed 3 nights in Dec 2023
Response from Dual General Manager on 31 Jan 2024
Dear Kim, Thank you for choosing Homewood Suites by Hilton Los Angeles Redondo Beach. We appreciate your positive feedback about our efficient check-in/check-out process, convenience, cleanliness, and tranquility. We continually work to provide a hassle-free experience for our guests, and it is a pleasure to see that we are meeting our goals. However, we apologize for any inconvenience regarding the curtains, and we'll share this with the concerned individuals to enhance our guest experience. Your satisfaction is our priority, and we hope to welcome you back for an even more comfortable stay in the future.Best Regards, John McCurdy-Sanchez Dual General Manager

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dual General Manager on 6 Jan 2024
Dear Kevin, We deeply apologize for any difficulties you encountered during your stay. We're committed to providing exceptional hospitality to every guest, and we would be honored to have the chance to show you the outstanding stay you deserve in the future.Best Regards, John McCurdy-Sanchez Dual General Manager

2/10 Terrible

Najam

Stayed 3 nights in Dec 2023
Response from Dual General Manager on 22 Jan 2024
Dear Najam, We are disappointed if your experience was not the outstanding stay we strive to provide every guest. We hope to welcome you again so we can provide you with the seamless and relaxing stay you deserve. Best Regards, John McCurdy-Sanchez Dual General Manager

2/10 Terrible

Michael

Stayed 1 night in Dec 2023
Response from Dual General Manager on 19 Jan 2024
Dear Michael, Thank you for choosing our hotel for your recent stay. On behalf of our entire staff, please accept our apologies for falling short of your expectations on this visit. Please know that we are continually striving to enhance our guest experience. We hope you will consider giving us a chance in the future so we can provide you with the superior visit you should always expect from us.Best Regards, John McCurdy-Sanchez Dual General Manager

4/10 Poor

Emmanuel

Disliked: Cleanliness, staff & service
Stayed 8 nights in Dec 2023
Response from Dual General Manager on 31 Jan 2024
Dear Emmanuel, Thank you for being our guest and rating your visit. We apologize if your stay was anything other than the flawless experience we strive to deliver. We hope you will give us another chance to welcome you back and provide you with the seamless stay you deserve. Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Meng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at! Staffs were outstanding! I'd totally stay here again next time.
Stayed 3 nights in Dec 2023
Response from Dual General Manager on 27 Dec 2023
Dear Meng, We're thrilled to read about your positive experience at Homewood Suites by Hilton Los Angeles Redondo Beach! It's fantastic that our staff made your stay outstanding. We will certainly enjoy sharing your compliments with our team. Thank you for your kind words, and we look forward to welcoming you back on your next visit. Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

David

2/10 Terrible

jorge

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Prepaid my room with Expedia and when I paid the deposit while I arrived I was charged again for room. Went to get a refund and the lady from the front said she was going to help with the refund and charged me deposit again. I never received any refund.
Response from Dual General Manager on 24 Dec 2023
Dear jorge, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have a future opportunity to provide you with the seamless stay you deserve.Best Regards, John McCurdy-Sanchez Dual General Manager

6/10 Okay

Marcos

Stayed 1 night in Dec 2023
Response from Dual General Manager on 7 Jan 2024
Dear Marcos, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Rlando

Nice and clean
Stayed 1 night in Dec 2023

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Nov 2023
Response from Dual General Manager on 17 Dec 2023
Dear samuel, Thank you for taking the time to leave your generous rating! It is gratifying to learn that you enjoyed your time with us at Homewood Suites by Hilton Los Angeles Redondo Beach! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards, John McCurdy-Sanchez Dual General Manager

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area easy parking!

10/10 Excellent

Andrey, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dual General Manager on 15 Dec 2023
Dear Andrey, Thank you for your excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's gratifying to see that you had an enjoyable stay at Homewood Suites by Hilton Los Angeles Redondo Beach. We'd love to host you again soon for another great visit.Best Regards, John McCurdy-Sanchez Dual General Manager

2/10 Terrible

Neena

Disliked: Staff & service
Thousands of dollars worth of items of mine were stolen.
Stayed 2 nights in Nov 2023
Response from Dual General Manager on 14 Dec 2023
Dear Neena, Please accept our sincere apologies for the distressing situation you encountered. Thank you for bringing this to our attention so we can take the necessary actions to resolve this and prevent future occurrences. Best Regards, John McCurdy-Sanchez Dual General Manager

2/10 Terrible

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Didn't sleep due to the loud metal banging all night. Which we believe to be an elevator. Also, our shower was very noisy while on.
Stayed 1 night in Dec 2023
Response from Dual General Manager on 11 Dec 2023
Dear Cristina, Thank you for evaluating your experience with us. We sincerely apologize for the disturbances you encountered with the noise and shower issues. Your comfort is our priority, and we regret any inconvenience caused. We're actively addressing these concerns with our team to ensure a more peaceful stay for future guests. Please consider giving us another opportunity to provide you with the exceptional experience you deserve.Best Regards, John McCurdy-Sanchez Dual General Manager

4/10 Poor

Neena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dual General Manager on 28 Nov 2023
Dear Neena, We appreciate you choosing us for your stay. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Best Regards, John McCurdy-Sanchez Dual General Manager

8/10 Good

Isidoro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

victoria

Stayed 1 night in Oct 2023
Response from General Manager on 18 Nov 2023
Dear victoria, We appreciate you leaving your kind rating for Homewood Suites by Hilton Los Angeles Redondo Beach. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, clean property with large new rooms. Kitchen is perfect and great to have a separate room.
Stayed 4 nights in Nov 2023
Response from Dual General Manager on 14 Nov 2023
Dear Leslie, We're thrilled to learn about your enjoyable experience at Homewood Suites by Hilton Los Angeles Redondo Beach! Thank you for recognizing the efforts of our excellent staff and mentioning your love for our clean, spacious, well-appointed rooms. It's a pleasure to know that our fully equipped kitchens and separate living spaces added to your overall satisfaction. We appreciate your feedback and look forward to welcoming you back for another fantastic stay!Best Regards, John McCurdy-Sanchez Dual General Manager

6/10 Okay

Anthony

Liked: Staff & service
Smell bad in hall way
Stayed 3 nights in Nov 2023
Response from Dual General Manager on 11 Nov 2023
Dear Anthony, We appreciate your feedback and apologize for any inconvenience you may have experienced. Please know that your comfort is our priority, and we'll make sure to address the issue you've mentioned to maintain a pleasant environment for all our guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing us for your accommodations.Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities