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Reviews of Holiday Inn Long Beach Airport Hotel and Conference Center, an IHG Hotel

3.5 out of 5
Holiday Inn Long Beach Airport Hotel and Conference Center, an IHG Hotel
2640 North Lakewood Boulevard, Long Beach, CA

Reviews

7.6

Good

Rating 10 - Excellent. 373 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 159 out of 1000 reviews" "
Rating 4 - Poor. 105 out of 1000 reviews" "
Rating 2 - Terrible. 81 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Greg

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Location is near the airport. Hotel offered complimentary transportation which was nice. It could use some updating and the beds were not comfortable at all. Also, rooms were not ready until after 4:00 pm
Stayed 1 night in Apr 2024
Response from Maggie on 14 Apr 2024
Hello, Thank you for taking the time to tell us about your experience at Holiday Inn LONG BEACH AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Warm Regards, Maggie Jaimes

10/10 Excellent

Réjean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Apr 2024
Response from Sasha on 7 Apr 2024
We appreciate your feedback.

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The
Stayed 1 night in Apr 2024
Response from Sasha on 6 Apr 2024
Thanks for the feedback.

6/10 Okay

William, Anacortes

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Sasha on 6 Apr 2024
We appreciate your feedback.

8/10 Good

Huu T

Liked: Cleanliness, staff & service, property conditions & facilities
Small and clean
Stayed 1 night in Mar 2024
Response from Sasha on 6 Apr 2024
Thanks for the feedback and review.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous efficient admin, housekeeping & shuttle staff.
Stayed 1 night in Mar 2024
Response from Sasha on 26 Mar 2024
Thanks for your feedback!

8/10 Good

Lanolie Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sasha on 26 Mar 2024
Please visit us again in the near future.

10/10 Excellent

David

Liked: Amenities
Great service very nice.👍
Stayed 1 night in Mar 2024
Response from Sasha on 23 Mar 2024
Please visit us again in the near future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here to be close to the airport for an early flight. Comfortable but no frills. Front desk person was not the friendliest and got the room and the entry key cards wrong. Had to return to get the right cards. We reserved a king but got two doubles/queens. But the room we ended up in was clean and the beds were comfortable. The bathroom was clean and everything worked. The night light was an added bonus. Overall a decent room.
Stayed 1 night in Mar 2024
Response from Sasha on 21 Mar 2024
Thanks for the feedback.

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Clean beads but the pillows were flat, and the carpet was not very clean. Great if you just wanna go and sleep for one night but not recommended for honeymoon or anniversary.
Stayed 2 nights in Mar 2024
Response from Sasha on 16 Mar 2024
Thanks for the feedback

4/10 Poor

Stephen

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sasha on 16 Mar 2024
Thank you.

8/10 Good

JESSE, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sasha on 11 Mar 2024
Thanks again for your kind words.

2/10 Terrible

Karen

Stayed 1 night in Mar 2024
Response from Sasha on 30 Mar 2024
Thank you

10/10 Excellent

Katrina

Stayed 1 night in Mar 2024
Response from Maggie Jaimes on 27 Mar 2024
Thank you for your feedback.

10/10 Excellent

Khaled

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an excellent value for your money
Stayed 1 night in Mar 2024
Response from Sasha on 9 Mar 2024
Thank you for your feedback we appreciate it.

10/10 Excellent

JOEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HAVE USED THIS PROPERTY SINCE IT WAS BUILT.
Stayed 2 nights in Feb 2024
Response from Sasha on 2 Mar 2024
Thank you for your patronage! We appreciate our loyal guest's.

8/10 Good

Francisca

Stayed 1 night in Feb 2024
Response from Sasha on 21 Mar 2024
Thanks! again for visiting us.

10/10 Excellent

Florentino

Travelled with family and small children
Liked: Property conditions & facilities
Someone barfed or made a mess on the elevator, we notified front desk to clean the area but one day later nothing was done. Checked out this morning and the place still dirty
Stayed 2 nights in Feb 2024
Response from Sasha on 26 Feb 2024
we appreciate your feedback.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was terrible. I have pictures that I’d love to send I put a qualifation that the hotel provides a free shuttle from the airport. This place provided a shuttle from Long Beach airport. We flew in to LAX
Stayed 1 night in Feb 2024
Response from Sasha on 26 Feb 2024
Thanks for the feedback.

6/10 Okay

Ron

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Sasha on 26 Feb 2024
Thanks.

8/10 Good

Barbara

Travelled with partner
The hotel is old, I think it needs updating. No real restaurants around besides fast food.
Stayed 1 night in Feb 2024
Response from Guest Service on 18 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sue, Zephyrhills

Stayed 1 night in Feb 2024
Response from Sasha on 21 Mar 2024
We appreciate you for taking the time to share your experience with us.

8/10 Good

Daryle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good value and clean, but would like an elevator to work - tall building.
Stayed 1 night in Feb 2024
Response from Sasha on 13 Feb 2024
Thank you for the feedback!

6/10 Okay

Mike

Travelled with family
Liked: Cleanliness, staff & service
Room was updated but not to a high quality. Entry door did not latch so was not able to be locked. It was fixed by maintenance after some time however.
Stayed 1 night in Feb 2024
Response from Sasha on 13 Feb 2024
We appreciate your feedback.

6/10 Okay

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed overnight only and did not have enough time to evaluate hotel accommodations
Stayed 1 night in Jan 2024
Response from Sasha on 13 Feb 2024
Fair enough! We hope you give us another chance to wow you!

4/10 Poor

Rosalind

Travelled with partner
Disliked: Property conditions & facilities
The room smelled. The bathroom floor was dirty. Even with windows closed you could hear traffic outside.
Stayed 1 night in Jan 2024
Response from Sasha on 17 Feb 2024
Thanks for your feedback!

4/10 Poor

Chad

Disliked: Cleanliness
I stayed here 3 weeks ago and wasn’t charged parking. This trip I was charged $15 to park for 12 hours. The WiFi didn’t work, the sheets
Stayed 1 night in Jan 2024
Response from Sasha on 17 Feb 2024
Thanks for taking the time to share your experience with us.

6/10 Okay

Rebecca

Response from Sasha on 17 Feb 2024
Thanks for the feedback.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Guest Service on 18 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Raynette, Honolulu

Travelled with family
Liked: Staff & service
The property is clean but the ice machine was not working on my floor, only one elevator was working and we had an emergency evacuation but no one informed us about what was happening and when we could return to our rooms. It seemed as if the staff was confused and didn’t know what was happening. The hotel was convenient but not sure if I would stay here again.
Response from Sasha on 17 Feb 2024
Thanks for your feedback! We appreciate you.

10/10 Excellent

rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, large parking lot, great view from the restaurant at the top, friendly staff. What I didn't like so much was that there was only one elevator working.
Stayed 4 nights in Jan 2024
Response from Maggie Jaimes on 18 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Maggie Jaimes on 18 Feb 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Amanda

Stayed 1 night in Jan 2024
Response from Guest Service on 18 Feb 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Wayne

Travelled with family
Disliked: Amenities, property conditions & facilities
It was depressing. I didn’t expect a club chair in the room to look like a chair in a mechanics garage. That thing was disgusting & belonged curbside. The dining area/bar was nice. The differences between a grungy guest room & an nice bar/dining area didn’t make any sense.
Response from Sasha on 13 Feb 2024
Thanks for the feedback.

10/10 Excellent

Vanese

Stayed 1 night in Jan 2024
Response from Guest Service on 18 Feb 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

judy, SNOHOMISH

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I wish it had been listed as non-ADA compliant
Stayed 1 night in Dec 2023
Response from Guest Service on 18 Feb 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Lesha

Disliked: Staff & service, amenities, property conditions & facilities
This experience has been a very BAD joke played on me by Holiday Inn Long Beach. IT began with Yvette the staff supervisor who seriously needs lessons in customer service. I was told the incorrect time for the opening of the restaurant@530p. I heard her tell the guest ahead of me it opened at 500p. I later Confirmed the time calling the restaurant . It was 500p. Needless to say Yvette finalized her botched checkin by assigning me a room directly in front of the elevator, room 515. I went back downstairs and requested a better room with a different associate. Upon arriving at the restaurant there was no host at the podium. I noticed a server standing inside and so we made eye contact. He looked at me as if to ask what do you want.I jestered and walked towards him saying may I come in and he said yes. I placed my order and he left. He brought me glass of water. Five minutes later a cup of coffee. Usually servers ask when do you want coffee but he did not. Ten minutes later I received salad and the entree at the same time. Both items were placed on the edge of the table. I ate the salad first . Halfway finished I touched the plate and it was 🔥. Hot! Several minutes passed when he came by my table. Having left no spoon for me to have my soup I ask for a to go carton. He came back with the container and left. Came again to ask if I wanted dessert. I said no ,ask for the check,and to PLEASE bring me a plastic spoon for the soup!!! Diasterous indeed.
Stayed 1 night in Dec 2023
Response from Guest Service on 18 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lloyd

Stayed 1 night in Dec 2023
Response from Guest Service on 18 Feb 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ed

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sasha on 17 Feb 2024
Thanks for your feedback.

10/10 Excellent

Rusty, Salt Lake City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maggie was exceptional as well as other staff! Great place to stay! I will come back:)
Stayed 1 night in Dec 2023
Response from Sasha on 18 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Steven

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Maggie Jaimes on 18 Feb 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

LOURDES

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
TERRIBLE !!!!
The lobby looks nice and really sets you up to think the rooms will be the same way, The rooms are janky, old carpeted and just gross, no exhaust vent in the bathroom, the rooms was hot and AC NOT WORKING , FIXED and all day and night was very noisy like needs to be replaced , they charge for parking , I RESERVED 2 ROOMS DOUBLE BED , I HAD W/ 3 CARS IN THE PARKING LOT AND THE CHARGE FOR EVERY CAR , FIRST TIME THIS HAPPEN, HOW CAN I GO TO STAY IN A HOTEL ROOM FROM FAIR AWAY WITHOUT CAR WHERE I'M SUPPOSED TO PARK MY CAR ???? ON THE STREETS ???? VERY BAD EXPERIENCE IN THIS HOTEL. I WILL NEVER RESERVED A ROOM AGAIN IN HOLIDAY INN.
Stayed 1 night in Dec 2023
Response from Sasha on 13 Feb 2024
Thanks.

2/10 Terrible

Karl

Disliked: Cleanliness, property conditions & facilities, room comfort
Would Not Return
Although the airport was close, the hotel is very aged. There was no ice in the top 6 floors, the bathtub/shower was stopped up. We did park our vehicle next door while we were traveling so that made it easier. The restaurant was closed our first night, which was disappointing. It was very close to the airport and we took the shuttle, so that was convenient.
Stayed 1 night in Dec 2023
Response from Sasha on 13 Feb 2024
We appreciate your feedback.

6/10 Okay

Roy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Shuttle for pick up from Long Beach airport was not available, I was not informed about this as I had previously asked to schedule a pick up time. Upon checking in we where not given our breakfast vouchers we paid for nor was their any info in the room stating where the Resturant was located. It’s a nice hotel; but we choose this particular hotel because of the airport shuttle service. Disappointed.
Stayed 1 night in Dec 2023
Response from Sasha on 13 Feb 2024
Thanks for your feedback.

8/10 Good

Tina s

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint we had the noise. We informed at check in that the restaurant was closed for a private event that evening. We were originally placed on the 10th floor, but the music from the party was absurdly loud 2 floors down in our room. The front desk was was wonderful and able to re-room us into a lower floor immediately (3rd). You could still hear the music in the elevator and area, but definitely not on the room. Otherwise, the stay was enjoyable. After a long day of flight delays, it was nice to have a shuttle to and from the airport, a clean room close and great staff.
Response from Sasha on 13 Feb 2024
We appreciate you for taking the time to share your experience with us. Please visit us again.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great night at the hotel
Stayed 1 night in Dec 2023

6/10 Okay

Mieko

Stayed 1 night in Nov 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Rance

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Christopher

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hallways on the floors I walked around while I was searching for their one and only one Ice Machine felt like furnaces. Every floor was marked that there was an ice machine, after searching on three floors I finally went to the front desk and asked. I was told it was on the 5th floor. There was no exhaust fan for the heat pouring out of this machine. I felt like I was in a sauna as I got a bucket of ice.
Stayed 1 night in Nov 2023
Response from Sasha on 26 Nov 2023
We appreciate your fedback.