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Reviews of Found Santa Monica powered by Sonder

3 out of 5
Found Santa Monica powered by Sonder
12311 Santa Monica Blvd, Los Angeles, CA

Reviews

7.8

Good

Rating 10 - Excellent. 91 out of 195 reviews" "
Rating 8 - Good. 44 out of 195 reviews" "
Rating 6 - Okay. 20 out of 195 reviews" "
Rating 4 - Poor. 15 out of 195 reviews" "
Rating 2 - Terrible. 25 out of 195 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
We had a hard time getting in the building, but the staff was very helpful. The room was nice, clean, and quiet. We loved the pool table.
Stayed 1 night in Apr 2024

10/10 Excellent

Gleb

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy room, great showers. Was nice to have small balcony.
Stayed 1 night in Apr 2024

6/10 Okay

Anabella

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was ample and clean. But the walls and ceilings are not sound insulated and you can hear your neighbors left, right and above. There is no furniture to place folded clothing.
Stayed 5 nights in Mar 2024
Response from Sonder on 23 Apr 2024
Hi Anabella, your feedback is appreciated. While we're glad you enjoyed your space, we're sorry that noise was an issue. Our team would've been happy to deliver a white noise machine and earplugs to alleviate unwanted sounds. We'll pass along your thoughts about clothing storage to our designers to see how we can improve. We hope to host you again soon at another one of our 40+ locations.

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the hotel is 4 or 5 stars. The problem is the location. Not many great eating spots nearby and lots of homeless people outside. Makes it hard to go or a walk or walk further out to eat.
Stayed 3 nights in Feb 2024

2/10 Terrible

Danielle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sonder on 12 Feb 2024
Hi Danielle, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Iwona, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Nicole

Business traveller
Stayed 4 nights in Jan 2024
Response from Sonder on 28 Jan 2024
Hi Nicole, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Okay if you want to save money but not for me
Extremely noisy as it is on a high-traffic street and not as safe as I am used to. The rooms are tiny, maybe fitting for students who are trying to save money but not fit for families. Woke up to a homeless person outside of my window screaming at 7 am. It also would be nice to have water and slippers in the room to not walk on the carpet which is dark to hide stains.
Stayed 1 night in Jan 2024
Response from Sonder on 8 Feb 2024
We're disheartened to hear about your experience during your stay. We understand the importance of a peaceful environment for a restful stay — our team is always happy to deliver a white noise machine and earplugs upon request. We understand there is a homelessness issue within the city, and we wish there were more we could do to help. Security is one of our top priorities, and we work to ensure our spaces are secure and comfortable for all of our guests. Should you decide to give us another chance, we'd love to help you choose a more spacious room for your next visit.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and easy to check in
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
I like the property and the staff was extremely friendly.
Stayed 3 nights in Dec 2023

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

2/10 Terrible

Sergio

Business traveller
Disliked: Staff & service, property conditions & facilities
Shower in the hotel room was inoperable, no working shower for 3 days. False promises to inspect and repair, no one showed up. Lack of care for guest experience, no attempt was made for accommodation. Parking lot entrance is awful, the uneven damage will likely scrape the bottom of your vehicle. Regardless of careful maneuvering you will scrape.
Stayed 2 nights in Nov 2023
Response from Sonder on 19 Nov 2023
Hi Sergio, your feedback is important to us. We're incredibly sorry for the frustration and inconvenience surrounding the shower. Please accept our apologies for the communication error. We hope to have the opportunity to show you a better experience in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great location. Close proximity to UCLA. Comfortable & clean. Pack earplugs though because the walls are thin. I was able to park directly in front of the hotel overnight which was convenient. My only complaint is once my booking was confirmed through Hotels.com I was then required to verify my identity through the hotel, including sharing personal information, sending them a picture of my driver’s license, & a photo of myself. I thought that was strange.
Stayed 1 night in Nov 2023

8/10 Good

Amber

Stayed 2 nights in Nov 2023

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute and comfy
Stayed 2 nights in Nov 2023

2/10 Terrible

Mohammad

Travelled with family
Disliked: Cleanliness, staff & service, amenities
worst experience ever.
Stayed 1 night in Oct 2023
Response from Sonder on 31 Oct 2023
Hi Mohammad, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Natachanan

Liked: Cleanliness, staff & service, property conditions & facilities
Good locations and clean
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Clean, yes. Loud AF? You bet!
The room and the bathroom were clean - but they're supposed to be, right? I should have known what I was in for when I saw the ear plugs. They provided them because the room is right by the street and the traffic is constant and loud. It felt like an expensive Air B&B without any extras, like a 24 hr gym or a bar/lounge. On my last day, an ear-piercing alarm that would have awakened the dead went off at 6am - and kept going for 5 minutes. It certainly cut through those ear plugs. All the person at the front desk could say was, "Sorry about that." I will not return.
Stayed 3 nights in Oct 2023
Response from Sonder on 6 Nov 2023
Your feedback is important to us. We're sorry your stay fell short of expectations. We provide earplugs in all of our spaces for our guests if needed. There are many different styles of stays throughout our 40+ locations worldwide. We'd love to help you choose the perfect spot for your next stay with your desired amenities. Please reach out to our support team before your next visit so we can help.

8/10 Good

Kirat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 1 night in Sep 2023

2/10 Terrible

Damon

Stayed 1 night in Oct 2023
Response from Sonder on 11 Oct 2023
Hi Damon, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

4/10 Poor

Liz

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dissappinting
Staff were amazing - but this was nowhere near the kind of place advertised. It’s basically a hostel, with a pretty low spec common area. The surrounding area is unsafe, inaccessible and VERY far from Santa Monica. The windows to the rooms are right on the street so I had zero privacy. Coffee machine leaked, shower was weak, super dissapointing stay. Front desk staff, security staff and cleaning staff all really really lovely people - the best part of the trip! Would not stay here again.
Stayed 4 nights in Sep 2023
Response from Sonder on 9 Oct 2023
Your feedback is important to us, Liz. While we're thrilled you enjoyed our staff, we're sorry your stay fell short of expectations. We do our best to show all aspects of our spaces and our location on our listing, but we apologize if anything was unclear. Had we known there were issues with the coffee machine and shower, our team would've loved to help with this during your visit. If you decide to give us another chance, we'd love to have the opportunity to make it up to you.

6/10 Okay

Haoran

Stayed 6 nights in Sep 2023
Response from Sonder on 9 Oct 2023
Hi Haoran, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
Quite an old hotel, only the reception area seems to be upgraded. A very small parking with a horrible entrance, which will definitely scratch bottom of a low car
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Close to a lot of things.
Stayed 2 nights in Jul 2023

6/10 Okay

Asia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The stay over all was decent, what I didn’t like is that when we lifted our blinds there was people sitting outside the window so I didn’t feel comfortable leaving them open, they have a parking garage BUT if you have a low sitting car it will completely scrape the bottom, in the quadbed room that we had there was no full body mirror, the biggest thing was that I had to complain about the people above us jumping and yelling over our heads during all types of night but nothing changed after we complained so we had to deal with that ALL 4 days of our stay which sucked
Stayed 3 nights in Jun 2023

10/10 Excellent

Chuxiao

Liked: Cleanliness, staff & service, property conditions & facilities
IT's been a good stay. Thank you to Expedia.
Stayed 3 nights in Jun 2023

8/10 Good

Samantha

Stayed 3 nights in Jun 2023

8/10 Good

Erin

Stayed 2 nights in May 2023

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Sonder hotels: they always find the right balance of being neat, modern, clean, and comfortable, without charging you high prices for unnecessary amenities. Like other Sonder hotels, this hotel has just the right amenities for a fair price. It's also located close to bus stops that can either take you directly to WeHo or (in the other direction) right to the beach.
Stayed 2 nights in Apr 2023

6/10 Okay

Melanie

Stayed 5 nights in Apr 2023
Response from Sonder on 25 Apr 2023
Hi Melanie, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

2/10 Terrible

Braden

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude security guard
The Security guard seams to think she’s running a prison. She alone made it so I will never go back along with the rest of my company. Unbelievably rude for no reason and when I complained the front desk person told me to leave. So I will be charging my card back
Stayed 2 nights in Apr 2023
Response from Sonder on 24 Apr 2023
Hi Braden, thank you for bringing this to our attention. We're incredibly sorry for the experience you had with the security team. We just reached out to their supervisor to inform them of this interaction. If you have further information you could provide, please don't hesitate to reach out to our support team.

10/10 Excellent

Mitchell

Stayed 3 nights in Apr 2023
Response from Sonder on 2 May 2023
Hi Mitchell, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

8/10 Good

Gordon

Stayed 2 nights in Mar 2023

2/10 Terrible

Haonan

The hotel’s accommodation system is an ABSOLUTE DISASTER. I have NEVER rated 2 out of 10 for a hotel, but I cannot let this one go. Talking to a front desk agent is never going to help, as the next front desk agent taking the next shift will know nothing about your request. The night before I checked out, I wished to extend the checkout time to 2pm. I asked a security staff, because there was no front desk staff there. She told me that she could submit a request for me and note that I stayed here for 7 days 6 nights here. The next morning, a staff knocked on my door at 11am, claiming that there was NO request for checkout extension on the system and NO payment submitted, so we must get out of the room before 12 for the “early check-in guests waiting for our room”. We were confused and mad but still started packing, but we were not able to finish packing by 12. Here comes the most ridiculous part. A staff knocked on our door loudly WITH A SECURITY STAFF, telling us there was no record of our request on the system and they would charge us for late checkouts. The “early check-in guests waiting for our room” miraculously disappeared and we could somehow extend our checkout times now. WOW. There was another annoying thing about accommodation during my stay, but I won’t expand on that. I’m never going to stay here again.

2/10 Terrible

Drew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was friendly and helpful. A cleaning staff member entered the room before checkout time without even knocking claiming that I had already checked out, but I had not. We requested late checkout and it was approved, then the next morning it was rescinded and the room was rented to someone else. They need to ge their processes fixed. Will not stay at another property with minimal staff and broken online processes.
Stayed 1 night in Mar 2023
Response from Sonder on 20 Mar 2023
Hi Drew, thanks for bringing this to our attention. We're sorry for the confusion with your late check-out. It wasn't allowed because we did not receive the payment for the late check-out. We're sorry if this wasn't communicated clearly. If you choose to give us another chance, we'd be happy to recommend another location with a staffed front desk.

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service
Clean , comfortable ,no fuss and friendly front desk if needed
Stayed 2 nights in Feb 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again..The security guards and the hotel staff that were there during the day were all very friendly and personable No complaints
Stayed 2 nights in Feb 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and room size
Huge room, comfy bed with lots of plush pillows, luxury products in bathroom. Great location on several good public transit lines with direct service to the beach, downtown LA and the airport. Relatively quiet and safe neighborhood. Friendly and attentive staff. My one complaint is the hallways are a bit dingy - doesn’t make for the greatest first impression. It’s clean; nothing new carpet and a bit of a refresh wouldn’t solve.
Stayed 3 nights in Feb 2023

4/10 Poor

DAVID, HAVERTOWN

Liked: Cleanliness
Disliked: Property conditions & facilities
You have to do an 8 online minute checkin in advance. Can't just show up and do it person. You must enter a long numeric code to enter building but the numeric pad is low and not well lit and the numbers are mostly worn off. My reservation confirm literally said I would have a private parking space assigned to my room; a night audit guy and checkout guy were baffled; there is no such parking with spaces assigned to specific rooms. My bed had a mattress well past its prime. At least the staff were nice when they were at front desk.
Stayed 1 night in Jan 2023

10/10 Excellent

Barclay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Santa Monica
Room was big and bed was very comfortable. It was very clean, staff was very friendly and helpful. I was very please with the accommodations. Only thing is I wish they would patrol the parking in the garage better. Some people were parked outside the lines actually into the next parking spot, making it impossible to park in some spots.
Stayed 6 nights in Nov 2022

10/10 Excellent

Deboragh B

Stayed 7 nights in Oct 2022

4/10 Poor

Samar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found cockroach at the bathroom and the for 3 days the room was not cleaned they just change the towels. Also the parking entrance was higher on the left side, i was worried every time I had to leave the hotel that the rental car might be damage. plus they didn't care about my complaint for 2 weeks.
Stayed 4 nights in Oct 2022

10/10 Excellent

Gina

Stayed 3 nights in Sep 2021

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Nadine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place, room is bigger than an actual hotel room, staff are very helpful and close to everything. If you have a car, you always find parking, if it’s not inside, you can find outdoor. Definitely recommend this place
Stayed 7 nights in Aug 2022

10/10 Excellent

Dale T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Amazing property! Parking was tight & limited, but Nice common area with pool table & bar (but no liquor license so I guess you can call it a dry bar) that’s ok, there was a popular bar across the street called Mom’s Very enjoyable stay
Stayed 4 nights in Aug 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022