Property amenity

Reviews of Fairfield Inn & Suites Los Angeles LAX/El Segundo

2.5 out of 5
Fairfield Inn & Suites Los Angeles LAX/El Segundo
525 N Pacific Coast Highway, El Segundo, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 1313 out of 2564 reviews" "
Rating 8 - Good. 720 out of 2564 reviews" "
Rating 6 - Okay. 247 out of 2564 reviews" "
Rating 4 - Poor. 129 out of 2564 reviews" "
Rating 2 - Terrible. 155 out of 2564 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called and was picked up within 10 minutes which was great. Check in was quick , the room was clean and I had a hot breakfast which was nice.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Angela, thank you for sharing your fantastic experience at Fairfield Inn & Suites Los Angeles LAX El Segundo. It is wonderful that the prompt airport pick-up, efficient check-in, clean room, and hot breakfast all contributed to your enjoyable stay. We're looking forward to welcoming you back for another great visit soon!

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY attentive front desk staff and decent hot food breakfast 6-9am. Restaurants and Ralph's grocery store right across the street. Free shuttle ride to/from airport. Relatively nice pool. Great place to stay one "recovery-night" between flights from New Zealand back to Baltimore (or where ever).
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Jim, thank you for your glowing review of Fairfield Inn & Suites Los Angeles LAX El Segundo. We're thrilled to hear that you appreciated our attentive front desk team, the hot breakfast, and our convenient location. It's great that you found the free shuttle and pool accommodating for your stay between flights. We're looking forward to welcoming you back on your next visit!

10/10 Excellent

Jacques, Inwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff for checking
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Jacques, thank you for sharing your experience. The team at Fairfield Inn & Suites Los Angeles LAX El Segundo is grateful for your positive feedback. We're pleased you had a great stay. We look forward to welcoming you back in the future!

4/10 Poor

Brandice

Stayed 1 night in Apr 2024
Response from Customer Service on 22 May 2024
Brandice, thank you for your feedback. Our team is committed to providing the best guest experience. If there were specific concerns during your stay, we would love to hear more so we can address them. Please consider reaching out directly to share your thoughts.

10/10 Excellent

Perla Citlalli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy cerca del aeropuerto de LAX, ofrecen traslado al aeropuerto y viceversa cada 30 minutos lo cual es muy bueno. Staff agradable
Stayed 1 night in Apr 2024
Response from Customer Service on 21 May 2024
Perla,Gracias por elegir Fairfield Inn & Suites Los Angeles LAX El Segundo. Estamos encantados de saber que apreció nuestra conveniente ubicación y servicio de transporte. Es maravilloso saber que los miembros de nuestro equipo le causaron una impresión positiva. ¡Esperamos darle la bienvenida pronto!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is conveniently located to the airport. A free airport shuttle is provided. We stayed here as we had an early morning LAX flight.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Christine,Thank you for sharing your experience at Fairfield Inn & Suites Los Angeles LAX El Segundo. It’s great to hear the convenient location and complimentary airport shuttle were beneficial for your early morning flight. We're looking forward to welcoming you back on your next visit!

10/10 Excellent

Sydney, Lacombe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the pleasure of working with Jessica and she was absolutely amazing! The hotel was very clean and the breakfast was good. The staff were all very helpful and inviting.
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Sydney, thank you for your kind words! Jessica and the entire team at Fairfield Inn & Suites Los Angeles LAX El Segundo are delighted to hear you had a wonderful stay. It's great to know you appreciated the cleanliness and breakfast. We look forward to welcoming you back!

8/10 Good

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is awesome. We arrived 7am and without hesitation they secured our luggage and we wete gone tourizing for the day. Very knowledgeable about any airport concerns we had Shuttles were prompt and plentiful
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Les,Thank you for taking the time to share your experience at Fairfield Inn & Suites Los Angeles LAX El Segundo. It is wonderful to hear you found our team members to be knowledgeable and accommodating. We're delighted you appreciated the prompt and abundant shuttle service. We look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Jazmyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely would stay here again! After checking in, I noticed the AC wasn't working in my room. Upon hearing this, the staff were very quick to resolve the issue. In the end, they offered me an upgraded room at no additional cost and handled the exchange efficiently. Anyone that wants friendly service, great breakfast, and ample parking should consider this hotel for their next visit.
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Jazmyn, it is wonderful to hear that you had such a great experience at Fairfield Inn & Suites Los Angeles LAX El Segundo! We are glad our team members could quickly address your concern and provide you with an upgraded room. Thank you for recommending our friendly service, delicious breakfast, and ample parking. We're looking forward to welcoming you back on your next visit!

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, the shuttle ride and very good staff service.
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Amelia, thank you for your positive feedback about the convenience and service at Fairfield Inn & Suites Los Angeles LAX El Segundo. We're delighted to hear that you appreciated our proximity to the airport and our shuttle service. Our team members will be pleased to know their efforts made your stay enjoyable. We're looking forward to welcoming you back soon.

10/10 Excellent

Emilee Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessica was awesome at the front desk.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Emilee,Fairfield Inn & Suites Los Angeles LAX El Segundo is delighted to hear that Jessica made your experience awesome. Our team members strive to provide exceptional service, and your feedback is truly appreciated. We hope to welcome you back soon!

6/10 Okay

Pauly

Travelled with family
Liked: Staff & service, amenities
This place is a maze. Its hard to find your room. The room is nice, but the wallpaper was coming off the walls. The bathroom was not the cleanest. The ac/heater has a constant click sound in the room i was in. The tv remote wasnt working. The bed/pillow had a smell of vomit on it. Not sure i should even give it 3 stars. The breakfast was decent and the staff was nice.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Pauly, thank you for sharing your experience. It is great to hear that you found the breakfast enjoyable and our team members friendly. Your feedback about the room condition and other disturbances has been noted for attention. We hope to have the opportunity to improve your experience should you choose to stay with us again.

6/10 Okay

Patti

Travelled with partner
Liked: Cleanliness, staff & service
Hotel staff very courteous. Room furniture aged and stained.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Patti,Thank you for sharing your feedback. We are delighted to hear that our team members were courteous during your stay. Your comments regarding the room furniture have been noted. We appreciate your insights and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Marie-Pierre

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Marie-Pierre, the team at Fairfield Inn & Suites Los Angeles LAX El Segundo is thrilled that you had such a satisfying stay. We're looking forward to welcoming you back soon!

10/10 Excellent

Grania

Travelled with family
Liked: Staff & service
Great staff and clean room
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Grania, your admiration for Fairfield Inn & Suites Los Angeles LAX El Segundo makes us proud. We're delighted to hear your acknowledgment about our clean rooms. Also, our committed team members will be thrilled by your acknowledgment. We hope to welcome you back to Fairfield Inn & Suites Los Angeles LAX El Segundo in the future.

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and staff were able to get us checked-in immediately. All staff during our stay were friendly and welcoming. Many places to eat were within a short walk. The breakfast offered many options for a variety of taste buds! Breakfast staff were equally friendly and eager to assist with any requests. Our room was comfortable and had all amenities needed.
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Sofia, thank you for taking the time to share such a wonderful review. At Fairfield Inn & Suites Los Angeles LAX El Segundo, it brings us joy to hear that our team members were able to accommodate an early check-in and create a welcoming environment throughout your stay. We're pleased that our breakfast options catered to your diverse palate. It's also delightful to know that our location offered convenient dining options and that your room catered to all your needs. We hope to welcome you again in the future for another fantastic stay.

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, amenities
Hotel does not look like what it showed in the pictures. My room smelled like urine.
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Melissa, we regret to hear that the impressions from our online photos did not match your experience and that you encountered an unpleasant odor in your room. It is our aim to provide a comfortable and pleasant stay, and we're sorry that we fell short in your case. Your feedback has been noted and shared with our team members to address and prevent such instances. We hope for the opportunity to serve you better in the future.

10/10 Excellent

Freida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice! Breakfast was excellent and shuttle to and from airport was great!
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Freida, it's fantastic to hear that you appreciated our friendly team at Fairfield Inn & Suites Los Angeles LAX El Segundo. We're delighted that you enjoyed our breakfast offerings as well as the conveniences of our airport shuttle service. We look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Jarjeet

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Jarjeet, thank you for your rating. At Fairfield Inn & Suites Los Angeles LAX El Segundo, we're thrilled to know your experience was satisfying. Your support is appreciated and we hope to see you again soon.

10/10 Excellent

Dara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was prompt professional and accommodating with a smile. I felt welcomed and from now on will book with Fairfield Marriott as a long term member it’s worth it. Thanks to Mr. Luis Mendoza front office supervisor for his excellent service!
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Dara, thank you for sharing your positive experience at Fairfield Inn & Suites Los Angeles LAX El Segundo. It's heartening to hear you were welcomed warmly and that the professionalism displayed during check-in enhanced your stay. Mr. Luis Mendoza, our front office supervisor, will surely be pleased to hear of your appreciation for his service. We're looking forward to welcoming you back as a long-term member. Thank you once again!

10/10 Excellent

Angela

Liked: Cleanliness
The staff was wonderful, the room was clean and the breakfast was good.
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Angela, it's wonderful to know you had an enjoyable stay at Fairfield Inn & Suites Los Angeles LAX El Segundo. We truly appreciate your recognition of our team members' efforts, cleanliness of our rooms, and the satisfaction of your palate during breakfast. Thank you for choosing us and we hope to see you again in your future travels.

6/10 Okay

Tanvir

Travelled with group
Disliked: Staff & service
Spider on the bed pillow
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Tanvir, we regret to hear about your encounter with an unwanted guest in your room. It's essential for us to provide a clean and comfortable environment for our guests. We have shared your feedback with our housekeeping team to address the matter promptly. Thank you for bringing this to our attention.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, close to supermarket, good selection of take aways nearby, warm pool, very nice breakfast and great friendly staff easy airport pickup. Definitely would stay again
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Douglas, we're thrilled to learn that your stay at Fairfield Inn & Suites Los Angeles LAX El Segundo was so enjoyable! Our close proximity to local shopping, dining options, and the convenience of airport travel are just a few features our guests appreciate. It's delightful that our well-appointed amenities, warm pool, and delicious breakfast added to your experience. We're proud of our team and the friendliness they show our guests. We look forward to welcoming you back on your next visit.

10/10 Excellent

Ludmila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Ludmila, Fairfield Inn & Suites Los Angeles LAX El Segundo appreciates your top rating on Expedia. We're delighted to learn that your stay met your expectations. Your feedback is invaluable and we look forward to welcoming you back during your next visit to Los Angeles.

2/10 Terrible

Ximena

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Ximena, we're truly sorry to hear your experience did not meet your expectations. We gladly welcome any additional feedback you can provide to help us improve our services.

10/10 Excellent

Christine, Airdrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was smooth, thanks to friendly staff. Beds were exceptionally comfortable.
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Christine, we're thrilled to know that your check-in experience at Fairfield Inn & Suites Los Angeles LAX El Segundo was seamless and that our team members provided friendly service. We are also happy to hear that you found our beds exceptionally comfortable. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Alister

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Conveniently located close to shops and restaurants. The only thing I didn't like was that there was a bit of noise from other rooms, but I suppose that's normal.
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Alister, it's wonderful to hear that you enjoyed the convenience of Fairfield Inn & Suites Los Angeles LAX El Segundo's prime location and the friendliness of our team members. We strive for a balance between lively social areas and peaceful retreats in our rooms, and appreciate your understanding regarding occasional noise disturbances. We look forward to welcoming you back in the future.

8/10 Good

vijayalakshmi

Travelled with family
Liked: Cleanliness, staff & service
Good stay
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 May 2024
Vijayalakshmi, we appreciate your simple yet encouraging words. At Fairfield Inn & Suites Los Angeles LAX El Segundo, we are glad to provide a positive experience that you found to be good. We hope that you decide to choose us again in the future for an even more rewarding stay.

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for working in the area. Really good breakfast.
Stayed 3 nights in Apr 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heads up parking is $40/day and the parking lot is around the block. We were only here half a day.
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Barbara, thank you for sharing your observations. We realize that the convenience of our parking arrangements is a significant factor for our guests. Rest assured, your feedback will be noted for our continuous improvement plans. We're delighted to know that your stay at Fairfield Inn & Suites Los Angeles LAX El Segundo was overall satisfying, even if it was brief. We hope to welcome you back for a longer visit in the future.

2/10 Terrible

Juan

Travelled with partner
Disliked: Staff & service
The room had a terrible humidity smell. We requested to be changed and one of the staff people told us there were no other rooms. So we had to book another room in a different hotel. When we were checking out a different staff member told us he could change us to another room but by that time we had already paid for a different room in another hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

shahriar

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff are great
Stayed 4 nights in Apr 2024
Response from Customer Service on 4 May 2024
Shahriar, thank you for your wonderful feedback regarding Fairfield Inn & Suites Los Angeles LAX El Segundo. It's delightful to know that our team members could contribute to your positive experience. We look forward to your next visit.

10/10 Excellent

Lenore

Travelled with partner
Very polite staff
Stayed 1 night in May 2024
Response from Customer Service on 4 May 2024
Lenore, thank you for your lovely review. We're pleased to know you found the team members at Fairfield Inn & Suites Los Angeles LAX El Segundo to be very polite. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ganli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 5 May 2024
Thank you for taking the time to leave this wonderful rating, Ganli! We hope to see you again soon at Fairfield Inn & Suites Los Angeles LAX El Segundo so we can share yet another amazing experience!

10/10 Excellent

Ilish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Customer Service on 3 May 2024
Ilish, it's fantastic to learn that you appreciated the service at Fairfield Inn & Suites Los Angeles LAX El Segundo. Our team members work hard to ensure each guest has a wonderful experience. We hope to welcome you back in the future.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big thanks to Louie who was so helpful and accommodating during a very stressful visit to LA.
Stayed 7 nights in Apr 2024
Response from Customer Service on 3 May 2024
Carla, it's great to hear that Louie from the Fairfield Inn & Suites Los Angeles LAX El Segundo contributed to making your stay more enjoyable during a stressful time. We will make sure to convey your appreciation to him. Thank you for your kind words, we look forward to welcoming you back.

10/10 Excellent

Jovelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was comfortable. Decent and clean room.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Jovelyn, thank you for choosing Fairfield Inn & Suites Los Angeles LAX El Segundo for your stay. We're pleased to hear that you had a comfortable experience with us, highlighting the cleanliness. We're looking forward to welcoming you back in the future.

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fast,super nice service. Shuttle to airport very fast and clean.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Julie, thank you for your glowing feedback! It's wonderful to know that you appreciated the efficient and congenial service at Fairfield Inn & Suites Los Angeles LAX El Segundo. We also take pride in our quick and tidy airport shuttle. Truly, your generous words are a terrific encouragement to continue offering top-notch experiences for our cherished guests. We eagerly welcome your return in the future!

2/10 Terrible

Jeana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
That room had mold in it. And our shower exploded up from the drain and left it so you couldn’t even step in the bathtub! We contacted the hotel and they said they would issue a refund but it could only be done through Expedia. Keeping our fingers crossed it happens, it was so gross!!
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Jeana, it's disheartening to read about your experience. It's crucial for our guests to feel comfortable and your concerned issues related to the room's cleanliness and bathroom situation are not to be taken lightly. Upon hearing your complaints, immediate actions were taken, including pursuing a refund process. Please ensure to connect with Expedia regarding this. We pledge to take necessary steps to prevent such situations in the future. Your feedback assists us in refining our services. Thank you for your comment and we hope we can have the opportunity to prove our commitment to providing excellent hospitality in the future.

6/10 Okay

JUDE

Travelled with family
Liked: Cleanliness, staff & service
Would be nice if parking was free for guests Very disappointed with laundry facilities and having to download an app with a local phone number. Big hassle for international travellers. We had to find a laundromat nearby
Stayed 4 nights in Apr 2024
Response from Customer Service on 1 May 2024
Jude, thank you for your review. It's unfortunate to hear about the challenges you faced with our laundry services and the parking arrangements. We value your insight as an international traveler and will certainly consider your feedback. Please bear with us as we continuously work to improve our services. We hope we have the opportunity to serve you better in the future.

8/10 Good

Patti

Stayed 1 night in Apr 2024
Response from Customer Service on 21 May 2024
Patti, thank you for your recent stay at Fairfield Inn & Suites Los Angeles LAX El Segundo. We're pleased to see you had an overall positive experience. We look forward to welcoming you back in the future!

8/10 Good

Dean, Ledyard

Liked: Staff & service
Over priced for value
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Dean, we appreciate your feedback. While we strive to offer a balance between quality and affordability at Fairfield Inn & Suites Los Angeles LAX El Segundo, we'll take your perspective into consideration. We hope you found other aspects of your stay satisfactory.

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were great and attentive. Upon checking in was give a room that had a faulty facuet. There were also ants on 1 of the bed and in the bathroom. The AC was also not working/ staff were great to move me to another room once there was one available.
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Lisa, thank you for sharing your experience at Fairfield Inn & Suites Los Angeles LAX El Segundo. It's great to hear that our team members were helpful and attentive. We regret any inconveniences you encountered during your stay, especially with the initial room assignment. Rest assured, we're always eager to rectify any issues to ensure our guests' comfort and satisfaction. It's excellent to know this standard was upheld when you were moved to another room. Thanks again, and we hope to serve you in the future.

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in young lady was very pleasant and friendly
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Arthur, it's heartening to hear your commendation for our welcoming and cordial reception at Fairfield Inn & Suites Los Angeles LAX El Segundo. We pride ourselves on our warm and engaging team members. We look forward to welcoming you back in the future!

10/10 Excellent

Elizabeth

Stayed 2 nights in Apr 2024
Response from Customer Service on 20 May 2024
Thank you for the fantastic rating, Elizabeth!We strive to make all of our guests feel welcome and relaxed during their time at Fairfield Inn & Suites Los Angeles LAX El Segundo! We can't wait to see you again soon.

10/10 Excellent

darla, Okotoks

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Excellent shuttle service and breakfast. The front office staff and cleaning staff wonderful helpful and very welcoming! Our room had a dank smell and you could smell cigarette smoke from the hallway
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Darla, your feedback is greatly appreciated. It's wonderful to hear that you found our shuttle service to be excellent and our breakfast satisfying. We're also delighted that our team members at the front office and cleaning teams managed to make your stay welcoming and helpful. However, we've taken note of your comments regarding the room smell and hallway smoke. It's imperative for us to ensure a pleasant environment and we'll certainly make efforts to improve. Hope to see you again at Fairfield Inn & Suites Los Angeles LAX El Segundo.

8/10 Good

Merna

Liked: Cleanliness, amenities, property conditions & facilities
The property itself was conveniently located near the airport, with a shuttle service. Lots of fast food options nearby as well as a supermarket. Whilst I had a problem with my room, the property manager was very responsive and helpful.
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Merna, it's wonderful to hear how Fairfield Inn & Suites Los Angeles LAX El Segundo's location and shuttle service made your stay more convenient. We're also pleased to learn that our property manager was able to address your room concern quickly and effectively. Looking forward to welcoming you back on your next visit to Los Angeles!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. It’s close to the airport, has a grocery store across the street, and a variety of fast food options in walking distance. It was also very quiet and the bed was very comfortable. My only issue was that the coffee machine in the room didn’t work.
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Angela, it's wonderful to hear that you enjoyed your stay at Fairfield Inn & Suites Los Angeles LAX El Segundo. Our location certainly is convenient, and we're thrilled that you had a comfortable and restful stay. We appreciate your feedback regarding the in-room coffee machine and assure you that our maintenance team will look into it. We hope to see you again soon for another excellent stay.

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the free shuttle to LAx
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Alison, it's wonderful to hear that you enjoyed the complimentary shuttle service to LAX provided by Fairfield Inn & Suites Los Angeles LAX El Segundo. We strive to make our guests' journeys as seamless as possible. We're looking forward to welcoming you back for another excellent stay.

10/10 Excellent

Kellyn

Stayed 1 night in Apr 2024
Response from Customer Service on 19 May 2024
Thanks for the outstanding rating, Kellyn!We're delighted your time at Fairfield Inn & Suites Los Angeles LAX El Segundo was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.