Lobby

Reviews of Aloft El Segundo - Los Angeles Airport

3 out of 5
Aloft El Segundo - Los Angeles Airport
475 N. Pacific Coast Highway, El Segundo, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 496 out of 1009 reviews" "
Rating 8 - Good. 227 out of 1009 reviews" "
Rating 6 - Okay. 127 out of 1009 reviews" "
Rating 4 - Poor. 56 out of 1009 reviews" "
Rating 2 - Terrible. 103 out of 1009 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff took great care of me and my cat. thanks!
Stayed 1 night in May 2024

10/10 Excellent

Starla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024

10/10 Excellent

Moni

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service all around - cute interior and deck
Stayed 1 night in May 2024

6/10 Okay

Quincy

Travelled with family
Th
Stayed 3 nights in May 2024
Response from Customer Service on 25 May 2024
Thank you for the feedback, Quincy.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

2/10 Terrible

Roxanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like the area. Lobby was wide open ..zero security.
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Roxanne, thank you for sharing your feedback. Your comments about the area and lobby setup have been shared with our management team. We are committed to ensuring our guests feel comfortable and secure.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Steve, thank you for sharing your feedback. We're delighted you had a positive experience at Aloft El Segundo Los Angeles Airport. We hope to welcome you back for another great stay soon!

10/10 Excellent

Gilberto, Crescent City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were all so wonderful and informative,Bartender was a hoot , will return
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Gilberto, the team at Aloft El Segundo Los Angeles Airport is delighted to hear you enjoyed your stay, and the bartender certainly appreciates the special mention. We're looking forward to welcoming you back!

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
April, thank you for your positive rating! Aloft El Segundo Los Angeles Airport appreciates your feedback. We're looking forward to welcoming you back on your next visit!

4/10 Poor

Quivana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed here for one night and their shower was clogged. Upon complaining, they told me the manager would reach out to me the following day. I never received any follow up. I did send an email and I never received any response. Unresponsive and unclean hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on 20 May 2024
Quivana, thank you for sharing your experience. Your comments have been noted and the appropriate team members have been informed. We strive to provide prompt and efficient service and we regret that your experience did not meet your expectations. Your feedback is valuable in helping us improve.

10/10 Excellent

Cherry

Liked: Staff & service, property conditions & facilities
This was a horel to stay at before an early morning flight because they have a shuttle service every 30 minutes. I thought it was too expensive because it had no extras like coffee and tea for the people on the 6:05 shuttle. Some of the competition has breakfast snacks. There was no table with welcome drinks like water with fruit. The decir is fun but the rooms are a bit small.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Cherry, thank you for choosing Aloft El Segundo Los Angeles Airport for your recent stay. We are glad to hear you appreciated the decor and enjoyed our shuttle service. Your feedback regarding the room and amenities has been noted. We aim to provide a comfortable experience for all our guests and value your input. We're looking forward to welcoming you back in the future!

10/10 Excellent

Akshita

Travelled with group
Liked: Amenities
no
Stayed 4 nights in May 2024
Response from Customer Service on 17 May 2024
Akshita, thank you for your feedback. Aloft El Segundo Los Angeles Airport is thrilled you had a great stay. We hope to welcome you back again soon!

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great!
Stayed 1 night in Feb 2024
Response from Customer Service on 15 May 2024
Shelley, thank you for your kind words! Aloft El Segundo Los Angeles Airport is delighted to hear that you enjoyed the location. We're looking forward to welcoming you back!

10/10 Excellent

Jose h, Richardson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2024
Response from Customer Service on 14 May 2024
José, obrigado por sua breve, mas poderosa revisão. Estamos entusiasmados em saber que você teve uma excelente estadia no Aloft El Segundo Los Angeles Airport. Mal podemos esperar para recebê-lo de volta para uma experiência igualmente excepcional.

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with accommodating staff.
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Asia, it's wonderful to hear that you found the location of Aloft El Segundo Los Angeles Airport to be excellent and our team members were accommodating. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Coin

Liked: Amenities
Good
Stayed 1 night in Apr 2024
Response from Customer Service on 9 May 2024
Coin, thanks for sharing your positive feedback! It's fantastic to know that Aloft El Segundo Los Angeles Airport met your expectations. We'd be delighted to welcome you back in the future.

6/10 Okay

Dennis

Liked: Cleanliness, staff & service, amenities
Unfortunately My room looked at a brick wall. I arrived just after check in; but still received a basement room.
Stayed 3 nights in May 2024
Response from Customer Service on 7 May 2024
Dennis, thank you for sharing your experience. It's regrettable to hear that your room view didn't meet expectations. In the future, feel free to let our team members know your preferences and we'll do our best to accommodate requests where possible. We hope to serve you more positively next time.

10/10 Excellent

Walvella

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience at hotel excellent staff draw back no free breakfast
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Walvella, thank you for your kind words about Aloft El Segundo Los Angeles Airport. We're thrilled to hear you had an excellent experience with us and appreciated the service delivered by our team members. We understand your comment concerning breakfast, and will take your valuable input into consideration for enhancing our guest experiences. We eagerly anticipate your return in the near future.

10/10 Excellent

Elsa

Stayed 1 night in May 2024

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean and modern.
Stayed 6 nights in Apr 2024
Response from Customer Service on 2 May 2024
Patrick, it's terrific to see your feedback about your stay at Aloft El Segundo Los Angeles Airport. Your compliment to our team members and recognition of the property's cleanliness and contemporary design truly makes us proud. We eagerly look forward to your next visit.

10/10 Excellent

Sayali

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty clean and safe area
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Sayali, thank you for sharing your wonderful experience at Aloft El Segundo Los Angeles Airport. We're thrilled to hear you appreciated the cleanliness and felt secure during your stay. We aim to provide a comfortable and satisfying stay for all our guests. Looking forward to welcoming you back.

6/10 Okay

Michelle, Centerpoint

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I feel like they should provide a designated smoking area and cover top, just in case it rain.
Stayed 7 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Michelle, your recommendation for a covered smoking area is appreciated. We understand the value of this suggestion. We're always striving to enhance all aspects of our guests' stay, so we'll absolutely consider your points during future considerations for improvements. We hope you will visit again and thank you for choosing to stay with us.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Leah, thank you for the stellar rating! We're thrilled to hear that you had an exceptional stay at Aloft El Segundo Los Angeles Airport. We value and appreciate your feedback and look forward to your next visit.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are super friendly. They were smiling and welcoming me back after my morning walk. The location was somewhat closed to UCLA. Great experience with this hotel!
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Linda, it's genuinely pleasing to hear that Aloft El Segundo Los Angeles Airport provided an excellent atmosphere during your stay. We're delighted that our team members greeted you warmly and made you feel welcome. It's also encouraging to know the hotel’s location was beneficial for your needs. Looking forward to your return visit, thus ensuring your next experience is as great as your last.

10/10 Excellent

Morrichelle

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience here. I was in town for vacation and this hotel was perfect for my son. The staff was absolutely amazing and sooo helpful. We were even able to get a room on the 1st floor with a nice view of the pool and balcony lounge area.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Morrichelle, it's wonderful to hear that your stay at Aloft El Segundo Los Angeles Airport met all of your expectations. We're pleased that our team members could provide the assistance you needed, especially in securing a room with a nice view of the pool and balcony lounge for you and your son. We hope to welcome you back soon for another memorable stay.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
All very good
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thanks, Angel! It's outstanding your time at Aloft El Segundo Los Angeles Airport was fantastic. We can't wait until your next visit!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was a great place to relax.
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Wendy, it's delightful to read that you found our pool at Aloft El Segundo Los Angeles Airport an inviting spot for relaxation. We appreciate your comments and hope to welcome you back soon for another splendid stay.

6/10 Okay

Daelyn

Stayed 3 nights in Apr 2024
Response from Customer Service on 3 May 2024
Daelyn, it seems your stay left room for improvement. The team appreciates your feedback nonetheless and is dedicated to enhancing guest experiences. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Keymani

Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Keymani, we're thrilled to see your top-notch rating for Aloft El Segundo Los Angeles Airport! We appreciate you choosing our hotel and we hope to welcome you back soon. Thank you!

10/10 Excellent

ChaoHsin, Frisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, with tons of restaurants around
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
ChaoHsin, it's fantastic to hear you appreciated the convenient position of Aloft El Segundo Los Angeles Airport, surrounded by an array of dining choices! Thank you for choosing us for your stay. We anticipate seeing you again in the future.

6/10 Okay

Monica

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hot water is limited and this was every single day/night of our four night stay. Also a downfall breakfast and parking has to be paid for daily separately!!!!
Stayed 4 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Monica, it's regrettable to hear that certain aspects of your stay didn't match your expectations. We continually strive to keep our guests fully satisfied with all amenities. It's important to note that to ensure fairness and clarity in our pricing, some services such as breakfast and parking are separately itemized. We appreciate your feedback and it will certainly contribute to continuous improvement. We hope to have the opportunity of better serving you in the future.

10/10 Excellent

jade m.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brittany at the front desk was amazing. Kind and professional. All the staff deserve a 10 star rating.
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Jade, thank you for your glowing review. At Aloft El Segundo Los Angeles Airport, we're elated to hear that Brittany's kindness and professionalism left a positive impression. We pride ourselves on our team, and we're thrilled they lived up to our standards. We look forward to your next visit!

10/10 Excellent

Shanice, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Shanice, it's lovely to hear about your affection for Aloft El Segundo Los Angeles Airport. We appreciate your feedback and look forward to your return.

8/10 Good

Christie

Liked: Cleanliness
Great property
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Apr 2024
Christie, it's wonderful to know you had a satisfying experience at Aloft El Segundo Los Angeles Airport. We appreciate your kind words, and we're glad you enjoyed your stay. Looking forward to welcoming you back for another great visit.

6/10 Okay

Barbara

Travelled with group
The room was large and clean and the beds were comfortable. But the entire hotel was about 65°, and the thermostat in the room wasn’t working so I couldn’t make the room warmer. There were no extra blankets so I had to sleep in my fleece jacket. The hotel lists that there are numerous restaurants and fast food places within 1/10 of a mile of the hotel. That is technically true, they are all right across the street. But the street is three lanes in either direction of fast-moving traffic, and it’s almost half a mile to a traffic light. So it’s at least a 10 minute walk to get to any of the food places.
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Barbara, it's pleasing to know that you found your room at Aloft El Segundo Los Angeles Airport to be spacious, pristine, and the beds comfortable. We're sorry to learn about the trouble with the temperature in your room and lack of extra blankets; rest assured, we always strive to ensure our guests' comfort. As for the accessibility to local restaurants, we understand it may not be as immediate as some might prefer. We encourage guests to explore different transportation options for an easier experience with the local dining outlets. Thank you for sharing your valuable feedback. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brittney was very helpful and patient with us. Appreciate her support during our stay there!
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Jamie, it's wonderful to hear your positive feedback about your stay at Aloft El Segundo Los Angeles Airport. We're delighted to learn that Brittney played a pivotal role in ensuring your comfort and satisfaction. Recognizing a team member for their patience and helpfulness truly motivates us to continue delivering exceptional service. We hope to have you with us again soon!

10/10 Excellent

Demarius

Liked: Cleanliness, staff & service, property conditions & facilities
Love my stay and will be back next weekend
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Demarius, it's great to hear that you enjoyed your stay at Aloft El Segundo Los Angeles Airport. We are thrilled to learn that you'll be returning next weekend. Our team eagerly awaits your next visit. Safe travels until then!

8/10 Good

Olvin

Liked: Cleanliness, staff & service, property conditions & facilities
free airport shuttle
Stayed 6 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Olvin, it's great to hear you appreciated the convenient airport shuttle at Aloft El Segundo Los Angeles Airport. We strive to make travel as easy as possible for our guests. Your feedback is appreciated, and we hope to see you again soon.

10/10 Excellent

DAISY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Daisy, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Aloft El Segundo Los Angeles Airport!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
I live in hotels or @35,000 feet; and I return to this property oftentimes: it’s the Team/ Staff here that draw me back; genuine and helpful. Great location only enhances the spot& the pool’s the best !
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Mark, it's wonderful to hear how much you appreciate Aloft El Segundo Los Angeles Airport. Our team members strive to provide a genuine and helpful service and we're thrilled to know we've earned your loyalty. The advantageous location and our appealing pool are indeed favorite amenities among our guests. We look forward to welcoming you back on your next visit!

10/10 Excellent

Analy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and staff very welcoming!
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Analy, it's wonderful to hear that your stay at Aloft El Segundo Los Angeles Airport met expectations, highlighted by our immaculate rooms and welcoming team members. We truly appreciate your feedback and look forward to your next visit.

10/10 Excellent

Emmanuel

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! The bed nice and comfy and quick access to the fwy. I love the Aloft hotels!
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Emmanuel, thank you for your kind words. We're thrilled to know you appreciated the comfort of your bed at Aloft El Segundo Los Angeles Airport, as well as the convenience of our location. It's fantastic to hear your interactions with our team members were positive. Your support for Aloft hotels means the world to us, and we look forward to your next stay.

2/10 Terrible

Tatyana

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Tatyana, it's disheartening to see the score without any specific feedback. We would greatly appreciate the chance to understand your experience better. Thus, we kindly encourage you to share more details of your stay. Your input could significantly aid in our ongoing efforts to continually improve guest experiences. Thank you for your time.

8/10 Good

Shanice, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Shanice, thank you for your rating! We're thrilled that Aloft El Segundo Los Angeles Airport could provide an experience that met your expectations. We value your feedback and look forward to hosting you again on your next trip to Los Angeles. Safe travels until then!

10/10 Excellent

Sarah, El Segundo

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Sarah, thank you for choosing the Aloft El Segundo Los Angeles Airport. We are delighted to know that you had an excellent experience. Your positive rating speaks volumes about our dedication to guest service. We eagerly await your return for another memorable visit.

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall this hotel is great, our only complaint is that the air conditioning was very loud.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Marie, thank you for highlighting the overall positive experience you had at Aloft El Segundo Los Angeles Airport. We take note of the noisy air conditioning issue for our future enhancement plans. We hope the next time you stay with us, every aspect of your visit will be delightful.

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located close to the Airports, some restaurants and a Ralph’s supermarket. Ideal for a stop-over at LAX
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Eric, thank you for choosing Aloft El Segundo Los Angeles Airport for your stay. We are glad you found our location beneficial for your needs with easy access to local restaurants and the supermarket. We appreciate your kind words and look forward to welcoming you back the next time you have a stopover at LAX.

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Trying to pick up the shuttle was difficult. LAX is a large airport and they could not give correct directions. Fridge was running all night bathroom floor was very slippery.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Nancy, we appreciate your feedback on your recent stay at Aloft El Segundo Los Angeles Airport. We understand there were some challenges locating our shuttle and we'll be sure to provide clearer instructions in the future. Also, your comments about the fridge and bathroom flooring have been noted and will be addressed. Despite these issues, we sincerely hope the rest of your stay was enjoyable and that you consider us for your future travels.

10/10 Excellent

Rider

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Rider, we're truly thrilled you enjoyed your stay with us at Aloft El Segundo Los Angeles Airport. It's wonderful to hear that our services were able to meet your expectations. We appreciate that you chose us and we're hoping to welcome you back soon!

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is close to airport. Short 15 minute walk to downtown El Segundo which has a lot of great restaurants, lounges and breweries to enjoy.
Stayed 3 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Joseph, it's excellent to know you appreciated Aloft El Segundo Los Angeles Airport's prime location. We're delighted you enjoyed our close proximity to El Segundo's vibrant dining and entertainment options. Thanks for your favorable review and we anticipate your return in the future.

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Thanks for the fantastic rating, Brenda!It's outstanding we could exceed your expectations during your stay at Aloft El Segundo Los Angeles Airport. We're all looking forward to your next stay with us.