Good Day Richard,Thank you for taking the time to provide a review of your experience. Sadly, within the past week we had a guest that was rather intoxicated and fell asleep while filling their bathtub. This resulted in several of our guest rooms below to be pretty severely damaged from the late-night flood that wasn't realized until the water had been pouring into the below rooms for over an hour. Due to this we were unable to accommodate some folks who had reservations with us. We did make every attempt to be proactive in notifying Expedia of the incident and asked that they assist us in establishing alternate properties for those guests to stay at. I apologize that you were negatively affected by the situation, and I would be more than happy to discuss the matter with you further if you wish. You are welcome to reach out to the property directly and ask to speak with Shawn and we can discuss further. Again, I am terribly sorry for the last-minute change, however, the matter truly was out of our control. I hope you understand. Travel Safe & Be Well Shawn - GM

Hi there Riley!I'm glad to hear that the rooms were to your liking and a few extras to your surprise! Please feel free to stop back again if your ever in the area again.Thank you for staying with us.

Good Day Ferdinand J,I greatly appreciate your candid feedback about your stay as it will provide me with information needed to better train our team to ensure the highest quality experience for each of our guests. As for the breakfast matter, if that was listed on the Travelocity website where you booked, I do apologize for the misinformation. The Candlewood Suites brand as a whole does not offer any sort of complimentary breakfast offering. I thank you for allowing us the opportunity to host you during your time in Longmont. I hope you will have a change of heart and allow us one more chance the next time you are in town. Travel safe & Be well. Shawn - General Manager

Thank you for staying with us! We hope to see you again!

Thank you for staying with us!!

Good Day Valerie,It appears as though you may have had some challenges during your stay. If you would like to discuss those with me I am happy to hear your feedback and hope you will allow me the opportunity to make it right for you! Simply call the hotel and ask to speak with Shawn. Travel Safe & Be Well! Shawn - GM

Thank you for the feedback!

Thank you, Eric, for the review! We aere thrilled that you enjoyed your time with us here in Longmont! We look forward to welcoming you back next time you are in the area! Cheers! Shawn - GM

Thank you for your feedback we appreciate it! We hope to see you again!

Good Day Brandee,First I would like to thank you for taking the time to provide your candid feedback. This information is vital in training our team in every area in which improvement is needed. Secondly, I would like to offer my personal apology for the level of service that you experienced during your stay with us. This is certainly not typical of our team and is rather disheartening to hear. I would like to let you know that I have further researched these situations and the same employee was on-duty in both circumstances. I would like to let you know that I have personally addressed the matter with this employee who ultimately voluntarily resigned from their position with the hotel. I can certainly understand how frustrating it must have been to arrive after a long day of travels to have to stand around and wait for the desk attendant to finally get you checked in and on your way to relaxing. I would like to offer you my personal invitation to return to the property the next time you are in the Longmont area to allow us one more opportunity to welcome you and show you the level of service and attention that our team is very well known for providing all of our guests. I am also happy to discuss this with you in greater detail if you wish. You are welcome to contact the hotel directly and simply ask to speak with Shawn and I would be happy to hear any other concerns or challenges that you may have experienced during your time with us. I do thank you fo selecting our property as your home away from home during your time in the Longmont area and I hope we will have the privilege to welcome you back as one of our VIP guests again in the future. Travel Safe and Be Well - Shawn GM

Thank you for your feedback and thank you for choosing our hotel we hope we see you around again.

Thank you for choosing our hotel, we hope to see you around again!

Thank you for Staying with us! We are glad you stayed with us, we hope to see you again soon!

Hi Catherine!Thank you so much for the wonderful feedback! I will make sure to share it with our team at our next daily huddle! We look forward to welcoming you back again very soon! Take care and be well!

Good Day Zeus,I would like to personally apologize for all of the inconvenience with the lock system that occurred during your stay with us. It took us a little bit of time to troubleshoot thoroughly and pin down the exact issue and how to correct it, however we were diligent in making sure we resolved this issue as we understand how frustrating it can be to have your keys stop working mid-stay. We greatly appreciate your patience with us while we worked to correct the problem, though! We hope that you will allow us another opportunity to welcome you back to the hotel as one of our valued guests for another more comfortable stay! Thank you again for staying with us! Take care and be well!