Triple Room
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Reviews of Charlotte House

3 out of 5
Charlotte House
4 Northland way, Londonderry, Northern Ireland

Reviews

8.2

Very good

Rating 10 - Excellent. 28 out of 61 reviews" "
Rating 8 - Good. 20 out of 61 reviews" "
Rating 6 - Okay. 7 out of 61 reviews" "
Rating 4 - Poor. 2 out of 61 reviews" "
Rating 2 - Terrible. 4 out of 61 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Bonsu

Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Jude

Stayed 1 night in Dec 2023

8/10 Good

Bonsu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great place to stay.
Stayed 1 night in Nov 2023

6/10 Okay

Prince

Business traveller
Stayed 1 night in Nov 2023

2/10 Terrible

Dean

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Security was an issue. The key pad was the same code on exterior door and suite door. Numerous rooms in house all shared the same code. Bed sheets did not fit, and one was torn to pieces leading the bottom sheet coming off in the night. The place smelled bad. The owner was rude when we got locked out twice (Due to a keypad malfunction). There was a stairway to upstairs in the middle of the walking path of our bedroom, that put us in considerable risk of hitting our heads. (It was less than 5 feet off the ground) There was no cell phone coverage, and none of the wifi information supplied worked. None of the information provided in the booking confirmation for contacting the owner worked. There was no intercom as stated, and it was overall the worst stay we have ever had. DO NOT STAY HERE!!! I will be seeking a refund from Expedia
Stayed 1 night in Sep 2023
Response from Sjl on 27 Sept 2023
Guest phone was not working properly not our fault,Guest did not follow instructions properly again not our faultGuest did not access internet which was working not our faultAccess coded entry for room and entry door are specifically for each guest and not the same for each guest Guest did not have a malfunction in the room access this again was the guest who did not do it properlyGuest was drunk, abusive and rude Again not our fault Guest pulled room apart and let in terrible condition and left the property will all access doors wide openI would not recommend this guest to other property providers

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia needs to do better. We never recieved our access email. Thankfully the owner had a ring cam. He was very nice and was able to give us the access information. Only comment would be to perhaps have a fan available. It was very warm overnight and i was uncomfortable leaving the steer level windows open at night. Very nice place and neighborhood.
Stayed 1 night in Sep 2023

6/10 Okay

Mandy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Stayed 1 night in Aug 2023

2/10 Terrible

Sabrina

Disliked: Cleanliness, property conditions & facilities
What I can say? Do not book this B&B.Thoroughly disappointed,did not feel safe in the property,smell of damp ,constent dripping noise can be heard in room,bed not changed,exposed wires from light fitting.black mold in bathroom and ceiling.Access at back of gate open and leads into bedroom
Stayed 1 night in Aug 2023
Response from Charlotte on 1 Sept 2023
It's amazing what people will say to try and get a refund

8/10 Good

Ruby

Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friday night was grand sat night people were having a party I had leave and go home at 2.30 in the morning very disappointed
Stayed 2 nights in Jul 2023

6/10 Okay

Natalia

Stayed 1 night in Apr 2023

2/10 Terrible

Tyanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay I’ve ever had using this app. Awful location. Horrific
Stayed 1 night in Sep 2022

2/10 Terrible

Siobhan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Adebola

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

4/10 Poor

Michael

Disliked: Cleanliness, amenities
While my bed was comfortable and the location fine, there was a funky smell in the room and I had to sleep with the windows open. Additionally, the room wasn’t as clean as I would have liked.
Stayed 4 nights in Jun 2022

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and value for money
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Love Charlotte House!
We loved staying at Charlotte House. It was easy and convenient, and the room was very comfortable. It was also one of the most affordable rooms we got. Derry is absolutely breathtaking, and Charlotte House is very close to anything you’d need. Very walkable and safe. We had a wonderful time and would recommend it.
Stayed 1 night in Dec 2021

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Chiagoziem

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It had good decor but the roof was leaking and was really not nice
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

4/10 Poor

Miss s

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Prejesh Babu

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2021

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property
Lovely rooms, very clean. Simple checkin and a surprise breakfast was lovely.
Stayed 1 night in Oct 2019

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in derry
Very comfy.
Stayed 3 nights in Sep 2019

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little diamond of a find
Excellent place to stay for a trip to visit family and explore the area. Absolutely spotless, very comfortable bed and lovely decor. The self service breakfast choice was good. We would definitely stay here again and would highly recommend. Well done Charlotte House
Stayed 6 nights in Sep 2019

10/10 Excellent

Ken, Edmonton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy access with lockbox and key. Clean and well equipped. Thoughtful provision of juice, milk, cereal.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place, an easy walk to center of town and Bogside. Very clean and comfortable.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great - everyone was friendly, plenty to eat, clean, and very comfortable bed. I really enjoyed my stay here and would recommend it again!
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was a bit smaller than I expected, but was very clean and comfortable.
Stayed 3 nights in May 2019

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cathy , Tony g
The room was just like on the pictures .. first impression of outside of house was a bit off putting ..... but the beds were comfy the room was modern .. bathroom was very clean so would recommend for just sleeping / n personnel hygiene .... good walk to the town but not a problem to me n husband ....
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm and quiet environment, perfect for rest and relaxation.
Stayed 1 night in Dec 2018

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and cosy
Charlotte House is a little bit of a walk outside of the city centre but if are planning to spend all your time out and about in Derry and are just looking for a nice clean comfortable and cosy place to lay your head at night then it suits fine.
Stayed 1 night in Oct 2018

8/10 Good

Nikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very cold and we were unable to adjust the temperature and the doors in and out of the building are very loud so you hear people late.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but area questionable
The room itself is nice and the bathroom is modern. Access was easy. The only let down is the surrounding area is a bit dodgy - there were people drinking loudly on the entrance to a footpath not far off but not sure if this is a common occurrence.
Stayed 1 night in Oct 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Great place to stay
Stayed 3 nights in Sep 2018

10/10 Excellent

Dana , Oregon-USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room close to town.
We loved the comfort and appeal of the room. The bed was more than comfortable and the decor was amazing!!! I would recommend this house to anyone and everyone. Very happy with our stay.
Stayed 1 night in May 2018

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent self check in accommodation. Very clean and spacious room and en suite. 10 minute walk to city. Would highly recommend

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Nous avons passé une très bonne nuit à Londonderry, la chambre est bien située et permet de faire le centre-ville à pied. La chambre est très confortable, propre et bien équipée.
Stayed 1 night in Oct 2023