Wilde Studio Twin

Reviews of Wilde Aparthotels, London, Covent Garden

4 out of 5
Wilde Aparthotels, London, Covent Garden
11 Adam Street, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1003 reviews" "
Rating 8 - Good. 263 out of 1003 reviews" "
Rating 6 - Okay. 68 out of 1003 reviews" "
Rating 4 - Poor. 20 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in May 2024
Response from Lakshay Khurana on 24 May 2024
Dear Miranda,Thank you for your feedback! We're glad you enjoyed our great location. We hope to welcome you back soon!Best Regards,Lakshay KhuranaGuest Services Manager

6/10 Okay

Victoria

Travelled with family
Ok
Stayed 3 nights in May 2024
Response from Lakshay Khurana on 23 May 2024
Dear Victoria,Thank you for your review. We appreciate your feedback and are sorry to hear that your experience was not up to our usual standards. We hope to have the chance to provide you with a better experience during your next stay.Best Regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Evelyn, Birmingham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near bus, tube, train and boat connections. The rooms are small. We chose a basement room; great value if you’re mostly out and about but not a great room to relax in. Every inch is carefully arranged to squeeze the most out of the small footprint. Wonderful staff and I like the free drinks in the morning and evening. Would book again.
Stayed 2 nights in May 2024
Response from Lakshay Khurana on 21 May 2024
Dear Evelyn, We are thrilled to hear you had a great time! Thank you for your kind words. Best Regards, Lakshay Khurana Guest Services Manager

6/10 Okay

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location but I didn’t realize I booked a room that was way too small. Plus the shower consistently drained out of the door onto the floor if it wasn’t perfectly closed. Other than that it was fine.
Stayed 3 nights in Apr 2024
Response from Lakshay Khurana on 23 May 2024
Dear Maureen,Thank you for your feedback. We're glad you enjoyed our location. We're sorry to hear about the issues with the room size and shower drainage. We appreciate your comments and will look into these matters to improve future stays. We hope to have the opportunity to welcome you back!Best Regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied with the service of the staff and the complimentary water and milk that they provide. It is walkable to most attractions and is close to food establishments and transportation. I would recommend this hotel to anyone who visits London.
Stayed 4 nights in Apr 2024
Response from Lakshay Khurana on 21 May 2024
Dear Wilson, We are thrilled to hear you had a great time! Thank you for your kind words. Best Regards, Lakshay Khurana Guest Services Manager

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice conveniences in the room. Excellent to have a mini kitchen, toaster and kettle. The views from my room were beautiful
Stayed 4 nights in Apr 2024
Response from Lakshay Khurana on 22 Apr 2024
Dear Chloe,Thank you for your wonderful review! We're delighted to hear that you enjoyed the conveniences in your room and the beautiful views.Warm regards,Lakshay KhuranaGuests Services Manager

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay over the staff can’t do enough for you blew me away tbh with the service they provided if you are looking for accommodation in price and location don’t look any further kind regards mark
Stayed 1 night in Apr 2024
Response from Lakshay Khurana on 22 Apr 2024
Dear Marc,Thank you for your fantastic review! We're thrilled to hear that you had an absolutely amazing stay with us and that our staff provided exceptional service. Your kind words mean the world to us.Warm regards,Lakshay khuranaGuest Services Manager

6/10 Okay

Eladio

Stayed 2 nights in Apr 2024
Response from Lakshay Khurana on 1 May 2024
Dear Eladio,Thank you for your feedback. We appreciate your honesty and would like to understand more about your experience to improve our services. If you could provide further details on what went wrong during your stay, we'll do our best to address it for your future visits. We value your feedback and hope to have the opportunity to exceed your expectations next time.Best Regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at a Wilde property and thoroughly enjoyed it. The room was spotless and had great amenities, even if the lighting/blinds etc took a bit of working out (even as a tech-savvy millennial!). My only disappointment is that when booking a twin room, the two single beds were pushed together so it still felt like a double - this may just have been the room we stayed in though. It also meant to access the farthest bed you had to climb up onto the raised platform that the beds were on, or climb across the other bed - fine for me, but not so much for my 70 year old Mum! Great location for visiting the theatre, close to Covent Garden and easy access to everything you need. Thanks for a lovely stay!
Stayed 1 night in Mar 2024
Response from Lakshay Khurana on 11 Apr 2024
Dear Katie,We're delighted to hear that you enjoyed your first stay at a Wilde property! It's wonderful to know that you found your room spotless with great amenities, although we apologise for any inconvenience with the lighting and blinds. Regarding the twin beds, we appreciate your feedback and will take it into consideration for future improvements. We're glad to hear that our location was convenient for your theater visit and exploration of Covent Garden. Thank you for choosing us, and we hope to welcome you and your mum back for another lovely stay soon!Regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lakshay Khurana on 11 Apr 2024
Dear Jennifer,Thank you for taking the time to leave us a 5-star review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff. Rooms are on the smaller side, but we did not spend much time in the room. Very walkable!
Stayed 2 nights in Apr 2024
Response from Lakshay Khurana on 7 Apr 2024
Dear Jenna,Thank you for your feedback! We're glad to hear that you found our hotel clean with friendly staff. While our rooms may be on the smaller side, we're pleased that it didn't impact your overall experience. We appreciate your understanding and hope you had a wonderful time exploring the walkable area. We look forward to welcoming you back!Best regards,Lakshay khuranaGuest Services

8/10 Good

Stella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and attentive. It was a bit of a surprise on how small the unit was. It was hard to have two people in the unit but the stay was very good overall. The street where the property is located is very quiet and clean but if you walk to the corner of the main street it is very dirty and not always safe in the evening.
Stayed 7 nights in Mar 2024
Response from Lakshay Khurana on 27 Mar 2024
Dear Stella,We're pleased to hear that you found our staff friendly and attentive during your stay. We apologise for any inconvenience regarding the size of the unit. However, we're glad that overall your stay was very good. Thank you for your feedback about the surrounding area; we'll take this into consideration to ensure a better experience for our guests. We hope to welcome you back again soon!Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

David, Banff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Compact rooms but that’s all you need when you’re only just sleeping.
Stayed 2 nights in Mar 2024
Response from Lakshay Khurana on 20 Mar 2024
Dear David,Thank you for your feedback! We're glad you enjoyed our great location. Our compact rooms are designed to provide a comfortable sleep experience without unnecessary frills. We hope to welcome you back soon!Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel that is easy to find and suited out needs for our visit to London.
Stayed 1 night in Feb 2024
Response from Lakshay Khurana on 22 Feb 2024
Dear Paul,Thank you for your positive review! We're glad to hear that our hotel met your needs and that you found it easy to locate. We hope to welcome you back for another visit soon!Best Regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

James

Stayed 2 nights in Feb 2024
Response from Lakshay Khurana on 14 Feb 2024
Dear James,Thank you for taking the time to leave us a 5-star review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great!
Our experience was great. We arrived early and they let us leave our luggage with them while we went out to explore a bit. We were also able to check in early as well. The staff was always very friendly and they were available if we needed anything. The room was clean! Perfect location, very close to shopping and main tourist attractions.
Stayed 2 nights in Jan 2024
Response from Lakshay Khurana on 31 Jan 2024
Dear Guests,We're delighted to have contributed to your positive experience in London! It's wonderful to hear that our early check-in and luggage service met your needs, and we appreciate your kind words about our friendly staff and central location. If your future travels bring you back to London, we'd love to host you again. Safe travels and thank you for choosing us!Best Regards,Lakshay KhuranaGuest Services Manager

4/10 Poor

Conrad

Disliked: Staff & service, room comfort
Bottle of cheese
Very cramped room, no surfaces or hanging space for clothes. No soap, even after requesting some. Bottle of cheese in fridge masquerading as complimentary milk
Stayed 1 night in Jan 2024
Response from Lakshay Khurana on 10 Feb 2024
Dear Conrad,We're truly sorry to hear about your experience. Your feedback is valuable to us, and we apologise for the inconvenience you encountered. We'll address the issues you've mentioned to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Best Regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Cherry Rose

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lakshay Khurana on 31 Jan 2024
Dear Cherry Rose,Thank you for taking the time to leave us a 5-star review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

8/10 Good

su ah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy place to stay
Stayed 4 nights in Jan 2024
Response from Lakshay Khurana on 19 Jan 2024
Dear Su,Thank you for your review! We're glad you found our place easy for your stay. We hope to welcome you back soon.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Charlotte

Stayed 1 night in Jan 2024
Response from Lakshay Khurana on 11 Jan 2024
Dear Charlotte, Thank you for taking the time to leave us a 5-star review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but perfectly formed
Lovely studio room, small but perfectly formed, the location was great, a few minutes walk to Trafalgar Square and covent garden with all amenities on the doorstep. Room was clean and modern, bed was very comfortable, will definitely book again
Stayed 3 nights in Dec 2023
Response from Lakshay Khurana on 11 Jan 2024
Dear Jacqueline,Thank you for your lovely review! We're delighted to hear that you enjoyed your stay in our studio room and found it small but perfectly formed. It's great to know that the location suited your needs, with Trafalgar Square and Covent Garden just a few minutes away. We look forward to welcoming you back for another comfortable and enjoyable stay.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Location - Cozy but Comfortable
Amazing location - less than a 5 minute walk to three tube stations. The rooms are on the smaller side but totally fine for a couple. We really enjoyed our experience and will plan to stay again next time we plan to see a show on the west end
Stayed 10 nights in Dec 2023
Response from Lakshay Khurana on 8 Jan 2024
Dear Michael,Thank you for choosing to stay with us and for sharing your positive experience. We're delighted to hear that you enjoyed our amazing location and that the room size was suitable for your needs. We look forward to welcoming you back on your next visit to the West End.Best Regards,Lakshay KhuranaGuest Services Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location + feel to apartment, small flaws
Overall lovely apartment, although slightly worn down in some areas - shampoo dispenser not working, only a tiny tiny bottle of conditioner given as standard for multi-night stay for 2 people (have to request for more), shower plug loose in the shower. Lovely feel to the building and lovely check in service. Unfortunately we requested for late check out in advance (paid) but still awoken by multiple times knocking on door from 11:05am so was unable to get the sleep we wanted from the late check out. Great location as expected.
Stayed 2 nights in Dec 2023
Response from Lakshay Khurana on 1 Jan 2024
Dear Guests,Thank you for sharing your feedback. We're delighted you enjoyed the overall experience. Apologies for the issues you encountered; we'll address them promptly. We appreciate your understanding and hope to welcome you back soon.Best Regards,Lakshay KhuranaGuest Services Manager

2/10 Terrible

Donna

Travelled with partner
Disliked: Amenities, property conditions & facilities
This was the worst hotel experience ever!!! 350. A night and I would need to pay another 16.00 a night to clean my room? Booked 3 months in advance never told until the day before so I could pay for upgrades. They should be ashamed!! Bait and switch!!! The room so tiny had to crawl over a sleep up person to use the rest room. Reception should tell people they need to use there key card in the elevator. We took a ride up and down and also through our four days had to tell four other groups!! And I have stayed in many hotels all over the world in other apartments hotel. Never had such a horrible experience. Last but not least 2 people for for days I get four coffees. Should we share? Asked for more gave me two had to tell to get what was needed.
Stayed 4 nights in Dec 2023

10/10 Excellent

Goodness

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was lovely with smart features but No window and it was pretty small. Also disappointed that there was no complimentary breakfast after paying 287£ a night
Stayed 1 night in Dec 2023
Response from Lakshay Khurana on 30 Dec 2023
Dear Goodness,Thank you for your feedback! We're glad to hear that you found the room lovely with smart features. We understand your concern about the size and the absence of a window, and we appreciate your input. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Julie

Stayed 2 nights in Dec 2023
Response from Lakshay Khurana on 21 Dec 2023
Dear Julie,Thank you for taking the time to leave us a 5-star review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lakshay Khurana on 9 Dec 2023
Dear Guests,Thank you for your rating! While we appreciate your feedback, we're always striving for a 10/10 experience. Your insights are valuable, and we'll use them to enhance our services for your next visit. We look forward to the opportunity to exceed your expectations in the future.Best Regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lakshay Khurana on 7 Dec 2023
Dear Cathy,Thank you for taking the time to leave us a 5-star review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Lakshay Khurana on 30 Dec 2023
Dear James,Thank you for taking the time to leave us a 5-star review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Jennifer

Stayed 4 nights in Nov 2023
Response from Lakshay Khurana on 23 Nov 2023
Dear Jennifer,Thank you for taking the time to leave us a 5-star review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us. Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Kim

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Lakshay Khurana on 22 Nov 2023
Dear Kim,Thank you for taking the time to leave us a 5-star review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us. Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very friendly staff 😃
Stayed 3 nights in Nov 2023
Response from Lakshay Khurana on 22 Nov 2023
Dear Mike,We appreciate your kind words about our good location and friendly staff! It's wonderful to know you had a positive experience during your stay with us.Should your travels bring you back to London, we'd be delighted to host you again.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but perfectly formed. Great welcome on arrival, easy check in, clean and functional room. Being underground with no window wasn’t as bad as I expected. Would thoroughly recommend and good value
Stayed 2 nights in Nov 2023
Response from Lakshay Khurana on 16 Nov 2023
Dear Andrew,Thank you for choosing to stay with us and for taking the time to share your experience! We're thrilled to hear that you enjoyed a great welcome, easy check-in, and found our underground room clean and functional. Your recommendation means a lot to us, and we appreciate your positive feedback. If your travels bring you back to the area, we'd love to host you again.Warm regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Kira

Stayed 2 nights in Nov 2023
Response from Lakshay Khurana on 4 Dec 2023
Dear Kira,Thank you for taking the time to leave us a 5-star review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

8/10 Good

Song hyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lakshay Khurana on 9 Nov 2023
Dear Song Hyun,Thank you for taking the time to leave us an awesome review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us. Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Sandra

Stayed 1 night in Nov 2023
Response from Lakshay Khurana on 8 Nov 2023
Dear Sandra,Thank you for taking the time to leave us an excellent review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us. Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Polly

Stayed 1 night in Nov 2023
Response from Lakshay Khurana on 8 Nov 2023
Dear Polly,Thank you for taking the time to leave us an excellent review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us. Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Wilhelmina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff with excellent customer service, clean room with complementary tea, coffee, water and snacks. Comfy bed.
Stayed 1 night in Nov 2023
Response from Lakshay Khurana on 8 Nov 2023
Dear Wilhelmina,Thank you for taking the time to share your experience. We're delighted to hear you enjoyed our fantastic staff, excellent customer service, and the clean, comfy room. We hope to welcome you back for another wonderful stay.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location. The room was very small. The staff was excellent. Did I mention the room was tiny? The facility was very clean. Did I tell you the room was tiny?? When the laundry service lost my travel pillowcase the staff tried to find a new one but could not. Did I mention how small the room was? Overall I would definitely stay here again. Just know the room is minuscule for Americans. The location and staff make up for the size of the room.
Response from Lakshay Khurana on 4 Nov 2023
Dear Joyce,Thank you for your review. We're glad you enjoyed our great location and excellent staff. We understand the room size might not be what you're used to, but we appreciate your understanding. We hope to welcome you back in the future.Best regards,Lakshay KhuranaGuest Services Manager

6/10 Okay

Fadila

Travelled with partner
Disliked: Cleanliness, amenities
Much smaller room than expected, also there was hair in the bed so we had them to change the sheets (still hair in bed even after changing sheets! But at that point we just dealt with it…) the hallway and elevator smelled extremely musty at times like bad body odor! Definitely wouldn’t stay here again… only positive is the location.
Stayed 3 nights in Oct 2023
Response from Lakshay Khurana on 28 Oct 2023
Dear Fadila,Thank you for sharing your feedback. We apologise for the issues you encountered during your stay. Cleanliness and guest comfort are a top priority for us, and we're disappointed to hear that we fell short in this regard. Your comments will be shared with our housekeeping and maintenance teams to ensure these issues are addressed promptly. We appreciate your positive note about our location, and we hope you might reconsider staying with us in the future, where we can provide a better experience. Your feedback helps us improve, and we're committed to delivering a more enjoyable stay for all our guests.Best Regards,Lakshay KhuranaGuest Services Manager

8/10 Good

Gino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but comfortable room and great staff.
We chose this hotel because of its location which suited us perfectly. The rooms are small as they say but very well thought out and very comfortable beds. The staff are super friendly and efficient so we would reccomend this hotel for short London stays. The only issue we had was with the fridge which was actually a wine cooler which had problems keeping cool. It turned out that the cubby hole it was fitted in did not allow a good air flow around it to keep cool so our milk ended up as cheese but we resolved the problem. The locale has many eateries etc and good transport links so we would definitely stay here again when out on the town.
Stayed 2 nights in Oct 2023
Response from Lakshay Khurana on 22 Oct 2023
Dear Gino,Thank you for your review, we are delighted to know you enjoyed your stay with us; please accept our apologies for any inconvenience caused. We hope we will have an opportunity to welcome in the future again.Kind Regards,Guest Services Manager

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Lakshay Khurana on 19 Oct 2023
Dear Mandy, Thank you for taking the time to write such a positive review of your experiences. We are thrilled to hear that you had a great stay with us. We look forward to welcoming you back again soon for another great stay! Best regards, Lakshay Khurana Guest Services Manager

6/10 Okay

Ray

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
very small rooms and cluster rooms and areas... is more of a pet hotel than for humans...
Response from Lakshay Khurana on 28 Oct 2023
Dear Ray,We appreciate your feedback, and we're sorry to hear that you found the rooms and areas to be smaller than expected. Your comments are valuable to us, and we'll use them to continually improve our offerings. We aim to provide a comfortable and enjoyable experience for all our guests, so we regret that you didn't have the best experience during your stay. If you have any further insights or suggestions, please feel free to share them, and we hope you might consider giving us another chance in the future. Thank you for choosing to stay with us.Best Regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Jurij

Stayed 2 nights in Sep 2023
Response from Lakshay Khurana on 2 Oct 2023
Dear Jurij,Thank you for taking the time to leave us a wonderful review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

8/10 Good

Lars Bay

Stayed 1 night in Sep 2023
Response from Lakshay Khurana on 25 Sept 2023
Dear Lars Bay,Thank you for taking the time to leave us a review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

8/10 Good

Lesleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Lakshay Khurana on 22 Sept 2023
Dear Lesleigh,Thank you for taking the time to leave us a review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very helpful staff. Rooms are tiny but meet your needs.
Stayed 2 nights in Sep 2023
Response from Lakshay Khurana on 21 Sept 2023
Dear Wendy,Thank you for your feedback! We appreciate your positive comments about our great location, helpful staff, and accommodating rooms. We hope to see you again soon.Warm regards,Lakshay KhuranaGuest Services Manager

8/10 Good

Jose

Stayed 4 nights in Sep 2023
Response from Lakshay Khurana on 21 Sept 2023
Dear Jose,Thank you for taking the time to leave us a 5-star review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager

10/10 Excellent

Solangie

Stayed 1 night in Sep 2023
Response from Lakshay Khurana on 22 Oct 2023
Dear Solangie,Thank you for taking the time to leave us a review of your recent stay at our aparthotel. We appreciate your positive feedback and are pleased to hear that you had a great experience during your stay with us.Best regards,Guest Services Manager

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful on checkin and throughout our two night stay. Room was small as expected but had wonderful large picture windows with good views and automatic blinds up on sixth floor. Everything was clean. Our shower backed up and overflowed really quickly but otherwise maintenance generally was good. Great location, close to the tube, shopping and numerous London sites. We used this hotel as a base to see Buckingham palace (easily walkable) and lots of other sites around covenant garden. We would recommend.
Stayed 2 nights in Sep 2023
Response from Lakshay Khurana on 15 Sept 2023
Dear Alison,Thank you for your kind words and recommendations! We're delighted to hear you had a pleasant stay, enjoyed our friendly staff, clean rooms, and convenient location. We appreciate your feedback and hope to welcome you back soon!Best Regards,Lakshay KhuranaGuest Services Manager