The hotel was clean & tidy, the staff friendly and helpful and the food good. Th two negatives I experienced were:
1. No hot water in my room. In fairness, this was addressed once I reported it, but it wasn't fixed properly, resulting in there being no hot water again for my second night.
2. The receptionist, who was very busy at the time, forgot to order me a taxi, causing me to miss a film I had planned to see.
Again, the manager offered me a free breakfast on my second morning in compensation.