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The Mayfair Townhouse is a jewel. I took the smallest room and it was adorable and very comfortable and not at all cramped. Staff could not have been nicer. Easy access to the highlights of London. Loved, loved, loved it!
Beautiful 5 star hotel in Mayfair with extra polite and attentive staff.
Sam
Stayed 1 night in May 2024
Response from Miranda B on 20 May 2024
I am delighted to see that you had such a memorable stay with us. It is great to see our staff and room offerings were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.
Lovely staff. Small but perfectly appointed rooms, very well situated. Only small gripe is cupboard space for clothes is too small for over two days
Jason
Stayed 3 nights in May 2024
Response from Miranda B on 20 May 2024
Dear Jason, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.
It was disappointing that an expensive hotel in Mayfair with room rates in excess of £500/night doesn’t keep the bar open after 11pm. The first evening I got back to the hotel at around 11:10, and waited in the bar while one of the staff spent 10 minutes chatting to two female customers having just served them and then came over to tell me that the bar was closed … but for me he could offer some bottled beer, but nothing else.
The following evening was only marginally better in that they told me as I walked into the bar at 11:15 that no service was possible.
Disappointed- and won’t be staying again in the future.
Property was nice. Concierge was very accommodating and welcoming. Room was cozy with nice touches throughout making the stay comfortable. Location was on a quiet street situated away from crowds but perfectly accessible to the areas you want to be in.
Elsy
Stayed 4 nights in Apr 2024
Response from Miranda B on 15 May 2024
Dear Elsy, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.
I am delighted to see that you had such a memorable experience with us. It is great to see our staff was a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.
Loved our time here. Great location, great staff, great room. Fully recommend. Only tick against it is the leaky shower door, but I’m digging deep to find something to complain about - didn’t impact our happiness at all.
Christopher
Stayed 3 nights in May 2024
Response from Miranda B on 11 May 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our staff and location were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.
Charming hotel in a perfect area. We loved every moment!
marnie
Stayed 6 nights in Apr 2024
Response from Miranda B on 7 May 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our location was a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.
I thoroughly enjoyed my stay here. The room was perfect and quaint, very comfortable, and was great for a short stay. The staff were so helpful and wonderful. I would definitely stay here again.
Annie
Stayed 1 night in May 2024
Response from Miranda B on 7 May 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our staff and bedroom offerings were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.
Rooms are extremely small, staff is well mannered, except for the evening staff not even answering hello.
alfredo
Stayed 3 nights in Apr 2024
Response from Miranda B on 5 May 2024
Dear Alfredo, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.
10/10 Excellent
Cecilia
30 Apr 2024
Cecilia
Stayed 3 nights in Apr 2024
Response from Miranda B on 20 May 2024
Dear Cecilia, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.
Beautifully appointed, the hotel is very modern but retains a classic feel. The staff are courteous and helpful. The location could’t get much better for London.
Matthew
Stayed 1 night in Apr 2024
Response from Miranda B on 29 Apr 2024
Dear Matthew, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.
Given room in basement, with partial view of noisy alley and barely room for two bags and 2 people. Their interpretation of quirky was mine of dungeon. Good thing I paid extra for classic room, couldn’t imagine one worse.
Manager, Ben, took care and provided nice room in daylight.
Dennis
Stayed 2 nights in Apr 2024
Response from Miranda B on 11 May 2024
Dear Dennis, Thank you for taking the time to share feedback from your experience with us. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to retain your loyalty to The Mayfair Townhouse.
Great stay, hotel in great condition. Reception staff a touch cold, not very engaging.
Christopher
Stayed 3 nights in Mar 2024
Response from Miranda B on 5 Apr 2024
Dear Christopher , I appreciate the time you have taken to provide feedback from your time with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.
Dear Darlene, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.
6/10 Okay
James
2 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
Usually fantastic but really missed the mark this time around.
James
Stayed 2 nights in Mar 2024
Response from Miranda B on 5 Apr 2024
Dear James, Thank you for taking the time to share feedback from your experience with us. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to retain your loyalty to The Mayfair Townhouse.
VIP status from Expedia not acknowledge, I asked for room upgrade if available they said I had to pay extra.
Janet
Stayed 2 nights in Mar 2024
Response from Miranda on 29 Apr 2024
Dear Janet, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.
An "okay" hotel. Certainly well located. Perfect location really. The price of the room in relation to what the room was.....not well aligned. You pay for the location not the lodging and they know it, and make the most of it. If you have cash and value the location then this is a spot for you. If some extra steps are not a concern you can exchange those steps for better value elsewhere.
Frederick
Stayed 2 nights in Mar 2024
Response from Miranda B on 28 Mar 2024
Dear Frederick, Thank you for taking the time to share feedback from your experience with us. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to retain your loyalty to The Mayfair Townhouse.
10/10 Excellent
Lee, Raleigh
24 Mar 2024
Lee
Stayed 3 nights in Jan 2024
Response from Miranda B on 14 Apr 2024
Dear Lee, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.
The showers have real pressure and are amazing. There is not much storage room for luggage. If you are packing heavy make sure to ask for a room that has real closet space and drawers. Ours had no drawers or space for our wheelies. Beds are super comfortable.
Anne
Stayed 3 nights in Feb 2024
Response from Miranda B on 13 Mar 2024
Dear Anne, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.
The Mayfair townhouse is an exceptional property located in a very exceptional area. The rooms are well appointed and the staff is exemplary. Highly recommended ✅
Jonscott
Stayed 2 nights in Mar 2024
Response from Miranda B on 13 Mar 2024
I am happy to see that you had such a memorable experience with us. It is great to see our staff, location and bedroom offerings were all a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcome you back in the future.
Excellent staff, location and ambiance! Would stay again!
Wendy
Stayed 8 nights in Feb 2024
Response from Miranda B on 13 Mar 2024
I am delighted to see that you had such a memorable experience us. It is great to see our staff and location were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcome you back in the future.
Great staff, and easy to get around everywhere (walkable).
Ronaldo
Stayed 2 nights in Feb 2024
Response from Miranda B on 3 Mar 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our staff and location were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.
Great hotel, excellent staff, lovely room. Wonderful location.
Sarah
Stayed 3 nights in Feb 2024
Response from Miranda B on 27 Feb 2024
I am delighted to see that you had such a memorable stay with us. It is great to see our staff and location were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.