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Reviews of Langorf Hotel

3 out of 5
Langorf Hotel
Frognal, 20, London, ENG

Reviews

7.6

Good

Rating 10 - Excellent. 88 out of 448 reviews" "
Rating 8 - Good. 212 out of 448 reviews" "
Rating 6 - Okay. 101 out of 448 reviews" "
Rating 4 - Poor. 29 out of 448 reviews" "
Rating 2 - Terrible. 18 out of 448 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Denisa on 11 May 2020
Thank you for staying with us, we appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Denisa on 2 Mar 2020
Thank you for staying with us. We highly appreciate your feedback, as it is important to us to keep improving our business.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Windows in room 401 a bit noisy when wind is blowing.staff however very obliging
Stayed 3 nights in Feb 2020
Response from Denisa on 2 Mar 2020
Thank you for staying with us. We highly appreciate your feedback, as it is important to us to keep improving our business.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Denisa on 23 Jan 2020
Thank you for staying with us. We highly appreciate your feedback, as it is important to us to keep improving our business

10/10 Excellent

Eduardo, Porto

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Rooms cozy and warm with very friendly staff. Location is nice with lots of restaurants, stores and transportation nearby.
Stayed 4 nights in Jan 2020
Response from Denisa on 20 Jan 2020
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff was helpful, cheerful and always available.
Stayed 4 nights in Dec 2019
Response from Denisa on 8 Jan 2020
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, location was super convenient and room was excellent. Special thanks to the staff who was amazingly helpful, friendly and kind!
Stayed 4 nights in Dec 2019
Response from Denisa on 8 Jan 2020
Thank you for staying with us, we appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
No hot water in the morning, otherwise fair!.......
Stayed 1 night in Dec 2019
Response from Mohamed on 15 Dec 2019
Thank you for staying with us. We apologise and highly appreciate your feedback, Unfortunately the issue began on your morning of check out, we have gotten a plumber in who has resolved the issue.

10/10 Excellent

Charles, Atlanta

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff. The person who checked us in solved a big problem for us. He is very much appreciated.
Stayed 1 night in Nov 2019
Response from Denisa on 4 Dec 2019
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
A base only.
Nice staff but tired room with windows that don't close or open properly. Very draughty at that end of the room. Access to one side of double bed only (Room 505) Noisy lift when arriving on level 3, but we were warned by staff. Continental (?) breakfast only available.
Stayed 2 nights in Nov 2019
Response from Denisa on 25 Nov 2019
Thank you for staying with us. We highly appreciate your feedback, as it is important to us to keep improving our business

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019
Response from Denisa on 16 Oct 2019
We highly appreciate your feedback, as it important to us to keep improving our business.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Don’t really know where the 4 stars have come from. Wall paper needs cleaning and room needs re-decorating. Shower leaked all over the floor. Amazing front of house very friendly. But as stated- I don’t think this place is four stars at all. 2 maximum.
Stayed 1 night in Sep 2019
Response from Denisa on 10 Oct 2019
We highly appreciate your feedback, as it is important to us to keep improving our business.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019
Response from Denisa on 10 Oct 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Jutta

Liked: Staff & service
Stayed 8 nights in Sep 2019

8/10 Good

Steffen G.

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019
Response from Denisa on 10 Oct 2019
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Prem

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, good staff but tired hotel
Great location close to transport links and eating facilities, front of house staff very accommodating and pleasant. The Hotel is currently having some redecorating carried out in some of the rooms. The room I had was in a poor state of repair and quality (bearing in mind this is supposed to be 4 stars). The carpets were worn and stained, damaged door frames, and the bathroom tiles and walls were stained.
Stayed 2 nights in Sep 2019
Response from Denisa on 10 Oct 2019
Thank you for choosing to stay with us and for taking the time to write a review. As you fairly noticed, there are currently some major maintenance/redecorating works which will be be carried out in most of the rooms. As of August 2019, there is a new ownership in place and there will be ongoing improvements to the premises. We appreciate your patience and understanding at this time and we hope to welcome you in the future and meet your expectations.

10/10 Excellent

Karen, Sunnyvale, CA, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was in the Hampstead area of London, an area I am particularly fond of. It is also more European-touristy rather than American-touristy, offering a different experience. I love the traditional look of the building, the rooms, and the decor. The breakfast was also quite tasty, and the hotel is located reasonably close to tube stations and other transportation. I would definite return on a future trip to London. Only small complaint is that the computer available for guests never did work properly while we were there.
Stayed 5 nights in Jul 2018
Response from Denisa on 14 Oct 2019
Thank you for choosing to stay with us and for taking the time to write a review. We are glad to hear that you enjoyed your stay with us and we look forward to welcoming you back in the future!

6/10 Okay

Christine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Denisa on 10 Oct 2019
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Yoav

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it
I didn't enjoy the brief stay in the hotel. Overall this is an old hotel that isn't being maintain properly. - Old carpets which aren't being clean as the entire hotel have a bad oder. - Bathroom is small and inconvenient, celling covered with mold. - Old mattress super uncomfortable
Stayed 1 night in Jul 2019
Response from Denisa on 10 Oct 2019
We are sorry to hear that our accommodation did not meet your expectations. Please be advised that there is a new ownership of the hotel and all these issues will be addressed in due course, hoping to bring improvements to both the appearance and the operations of the hotel.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The basement room was clean, well decorated and a good size for London. We were disappointed because there was no kettle, no tea bags, milk and toilet rolls at various points in our three night stay. Surely that's not too much to expect?!
Stayed 3 nights in Jul 2019

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
I liked location from other travelers I was with. What I didn’t like was no air conditioning the rooms where not nice had to change rooms.
Stayed 4 nights in Jul 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mohammed was amazing, terrific source of information... very welcoming
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff was outstanding, and we loved the breakfast. Our beds were comfortable, but there was mold in the bathroom. There isn’t adequate ventilation for the bathroom, so the steam after taking a shower lingers and there is mold all over the ceiling and upper portion of the walls in that room. Also, the website says in two places that they have an airport shuttle, but they do not. When we called to arrange to be picked up at the airport, we were told we would have to get a taxi because the hotel doesn’t have a shuttle at all. The listing is inaccurate regarding this, and we were left to our own devices to manage our own transportation. We enjoyed our stay, but the mold in the bathroom and inaccuracies in the listing need immediate attention from management. The mold situation is serious and could cause a severe reaction to another guest. The lack of a shuttle despite the website claiming there is one is false advertising, and while we were able to work around it, it caused us considerable unnecessary stress and frustration.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Could use a cleaning
The front desk personnel were amazing and very friendly. Location was close to Finchley Station and some restaurants. Bed was very comfortable. Room was not vacuumed and counters were dusty. I had to wipe down remote with alcohol swabs. Bathroom was dirty and I had to clean toilet myself. Luckily housekeeping left cleaning supplies in bathroom. Overall decent value for price but far from London if not familiar with London Underground.
Stayed 4 nights in Jul 2019

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities
Rank dirty hotel
Power went out in my room! They were unable to move me so was in the dark the whole night and morning.
Stayed 1 night in Jun 2019
Response from Sham on 21 Jun 2019
We are very sorry to hear that. Unfortunately we didnt have any room available to offer you that day. Otherwise we should have definitely done so to make you happy.

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Charan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Shyam on 21 Jun 2019
It seems that you were happy with your stay with us. Thanks and hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Very beautiful place. Very friendly staff.
Stayed 5 nights in Apr 2019
Response from Shyam on 21 Jun 2019
Thanks for your stay and positive comments. Hope to see you again.

4/10 Poor

Pavel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not so good
Stayed 1 night in Feb 2019
Response from Langorf on 15 Feb 2019
Apologies if you did not have a good stay at The Langorf Hotel. If there is anything you wish for us to address and make improvements on please dont hesitate to contact us to ensure we action this. Regards, Langorf Hotel

6/10 Okay

Lyn, Canada

Travelled with family
Disliked: Property conditions & facilities
It is a very old place. The bathroom's walls have mold. The carpet is also very dirty. I will never stay there again.
Stayed 2 nights in Dec 2018
Response from Vee on 1 Feb 2019
Hi, Apologies for any inconvenience and stres caused by the standard of your room. I am pleased to tell you that we are going ahead with renovations of the property and look forward to seeing you in the future. Regards, Langorf Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Langorf on 1 Feb 2019
Thank you!!

10/10 Excellent

Pikey, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had everything we wanted. Close enough to the tube station and facilities
Stayed 1 night in Nov 2018

8/10 Good

Matthew, Derbyshire

Liked: Staff & service, room comfort
This was our third stay at the Langorf Hotel and I am sure that we will return. As you would expect there had been staff changes since our last visit. Reception was more friendly and welcoming both on arrival and departure, but the breakfast team was less so - when I went to ask for a coffee (you can't make your own) I was told to 'Wait'. The building itself is an old one and the upgrades that have been made mean that the place is nice, but it's not a boutique hotel! We had a great night's sleep, comfy bed, decent facilities and enjoyable breakfast. We had enough space to move around and were not disturbed by other guests or noise outside. It's really handy for Finchley Road tube, taking just over half an hour to get to the O2,
Stayed 1 night in Nov 2018

8/10 Good

Sally, Suffolk

Liked: Staff & service, property conditions & facilities, room comfort
Hotel was very tired and needed a coat of paint. It was very clean although the tea tray in my room still had tea in the pot! Staff all very pleasant and I was only staying one night, so on the whole it was acceptable.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Stayed 5 nights in Oct 2018

10/10 Excellent

S, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet street close to central London. Small hotel with peaceful feel. Spacious and comfortable room.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Oct 2018

6/10 Okay

Johnathan O

Liked: Cleanliness, staff & service
Got hoodwincked.
The workers are wonderful especially Ana. My question is " By what standard is this hotel 4 star?" When the commonest items like the internet, microwave, and mini refrigerator that are easily available at no star roadside motels in the USA can offer the items mentioned, how come this so called 4-star hotel could not offer one?
Stayed 7 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Depends on the room
Stayed two nights recently One time had a great room, other time not so good and shower only gave out cold water. Had to wash in sink since there was hot water in the sink
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 6 nights in Sep 2018

2/10 Terrible

Pendar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet dirty with actual poo
Toilet was dirty with actual poo on it, there wasn’t any cleaner and the receptionist didn’t do anything about it just apologised and said cleaner will clean it next day. Cleaner came one hour later than she was supposed to and was not only sorry but she was even angry that she had a complaint. She argued a lot and even tried to rub the poo on the toilet with her hand (gloves on though) to prove that it won’t remove but then she realised that it’s really poo so became nervous and started cleaning and while cleaning with the same glove that touched the poo, she touched everything and everywhere. No matter how much I tried to stop her, she didn’t stop and I even asked her to leave so I clean everything myself. She cleaned the toilet and dried it with a towel and then dried the basin and tap with the same towel. I couldn’t believe my eyes and then I called the receptionist to come and stop her and he tried but couldn’t as she was really stubborn and at the end the receptionist who claimed to be the manager too said “but anyway how can she not touch anything else” and I said she should remove that glove it’s not hygienic and he said but she can’t keep putting on and taking off gloves can she” and I was really shocked by his mindset. A manager was having understanding for a person because it seemed to him that removing the dirty gloves and then putting gloves back on for more cleaning is hard work and is unnecessary. disappointing. We checked out that day & moved to another hotel.
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good stay, very nice and helpful staff, the room was nice and quite, a bit dark being in the basement though. I would certainly come back.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2018

4/10 Poor

Gillian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor value for money
Tv remote was missing and could not be replaced. Phone not working. Carpet heavily stained and dirty. Bed hard and foam filled pillows. Only herbal teas in bedroom . Plenty of hot water and excellent water pressure in shower
Stayed 1 night in Jun 2018

10/10 Excellent

Jools, Dallas, Texas

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay very much! I’ll be back very soon!
Stayed 3 nights in Jun 2018

6/10 Okay

JT, Northants

Liked: Staff & service
Disliked: Cleanliness
Good location for us, not far from Royal Free hospital. Helpful reception staff, good self serve breakfast. Generally felt a bit down-at-heel, room desperately needed new carpet& curtains. lovely refurbished bathroom didn’t make up for uncomfortable bed, shabby paintwork and skimpy cleaning.
Stayed 2 nights in Jun 2018

6/10 Okay

M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not a 4 Star Hotel
This hotel is clean and the staff are polite. However, it falls short of the standards expected for a 4 star hotel, and certainly requires some re-dscoration. The rating system needs to be reviewed to ensure 4 star expectations are met by hotels such as this.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good value for money
Victorian Villa converted to hotel. If arriving by car - park in a residents slot and the hotel issues you a ticket as a resident. Its good value for money but needs some money spent