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Reviews of The Diplomat Hotel

3 out of 5
The Diplomat Hotel
2 Chesham Street, London, England

Reviews

7.4

Good

Rating 10 - Excellent. 69 out of 273 reviews" "
Rating 8 - Good. 105 out of 273 reviews" "
Rating 6 - Okay. 63 out of 273 reviews" "
Rating 4 - Poor. 26 out of 273 reviews" "
Rating 2 - Terrible. 10 out of 273 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from The Diplomat Hotel on 11 Mar 2020
Thank you for your review! We really appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is amazing! The property is a throw back to the 1950’s, not in a good way! The room was TINY, crappy single bed, cannot control temperature was way too hot,! My bad, you get what you pay for. T
Stayed 1 night in Dec 2019
Response from George Antonakopoulos on 5 Jan 2020
Thank you for your feedback and for staying with us. We have rooms of various sizes ranging from 12 square meters up to 35 square meters, depending on the room type. In regards to the temperature, reception is always happy to assist if you feel uncomfortable.

6/10 Okay

Ankit

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Diplomat Hotel on 31 Dec 2019
Thank you for your review! We really appreciate your feedback!

8/10 Good

Magdalena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from The Diplomat Hotel on 3 Dec 2019
Thank you for your review! We really appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good facilities, of cause good staffs.
Stayed 1 night in Nov 2019
Response from The Diplomat Hotel on 3 Dec 2019
Thank you for your review! We really appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Lovely stay, great location. Rooms a bit dated but spacious and charming. Would stay there again.
Stayed 1 night in Nov 2019
Response from The Diplomat Hotel on 12 Nov 2019
Thank you for your review! We really appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really great location! We weren’t looking for anything too crazy, just to be close to Victoria station. But this place had lots of charm and everyone was soooo nice.
Stayed 1 night in Oct 2019
Response from The Diplomat Hotel on 3 Nov 2019
Thank you so much for your review! We really appreciate your feedback!

6/10 Okay

thomas

Stayed 1 night in Oct 2019

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from The Diplomat Hotel on 3 Nov 2019
Thank you for your review. We really appreciate your feedback

6/10 Okay

Maibritt

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Tiny, worn-down rooms. Good location and friendly
I got a small, worn-down room under the roof. The bed was hard and the bathroom so worn-out it was impossible to see if it was clean or not. The staff was friendly and helpful and the location was great. I'll probably not stay there again though.
Stayed 4 nights in Sep 2019
Response from The Diplomat Hotel on 15 Oct 2019
Thank you for your review. We really appreciate your feedback!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds, nice location
I found my room "street Level" to be rather noisy, so they moved me to the 2nd floor, was much better, Bed was comfortable and overall it was a nice place to stay, great location, very helpful staff...
Stayed 5 nights in Oct 2019
Response from George Antonakopoulos on 7 Oct 2019
Thank you for your review, Cynthia. We look forward to welcoming you back to our hotel!

8/10 Good

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from The Diplomat Hotel on 15 Oct 2019
Thank you for your review. We really appreciate your feedback!

4/10 Poor

Brooke

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Screams of a lack of pride in ownership
This property is in dire need of updating. Poor drainage - VERY DIRTY - not to mention the security issue that comes with having to leave your room key with the front desk. That’s right - lock everything up in the unattached safe or take it with you because the property requires that you leave your key with them in case of emergency. Strange and disconcerting. Property is in a neighborhood so dining options are further away. The shower is awkward, tiny and leaky. The cost is inexplicably expensive and feels like thievery considering the condition. There are better options and I HIGHLY recommend them above our experience at the Diplomat. Besides the old dirty carpet, out of date plumbing and lack of convenience the place was layered in dust and lazy maintenance.
Stayed 1 night in Oct 2019
Response from The Diplomat Hotel on 15 Oct 2019
Thank you for your review. We really appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from The Diplomat Hotel on 27 Sept 2019
Thank you for your review. We really appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is not perfect for a 3 stars hotel however I would give it 2 stars. The price is quite high with respect to the facilities and I believe it is because of the location only. I check the facilities to make sure the rooms have fridge however When I got my room ( single bed ) I noticed that it doesn’t include a fridge. The elevator also is very tight and old fashion. The price that I paid for a tight single room is not worth it at all.
Stayed 2 nights in Sep 2019
Response from The Diplomat Hotel on 9 Sept 2019
Thank you for your review. We really appreciate your feedback.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in SW1!
Very central location. Six minutes walk to Sloane Square tune or red bus into the West End. Tariff very reasonable for Belgravia. Have stayed here several times over the years. A bit quaint (especially the lift) but comfortable and friendly.
Stayed 3 nights in Aug 2019
Response from George Antonakopoulos on 24 Aug 2019
Thank you for your review, Donald! We look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Water dispensers on each floor but only third floor had chilled water. Should install power sockets for the other two machines.
Stayed 5 nights in Aug 2019
Response from The Diplomat Hotel on 18 Aug 2019
Thank you for your review. We really appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was beautiful! The staff was very helpful especially Melina!
Stayed 1 night in Aug 2019
Response from George Antonakopoulos on 12 Aug 2019
Thank you for your feedback! Milena is a valuable member of our staff and she will be delighted to see your comment.

10/10 Excellent

Rhianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!!!
Brilliant from start to finish. Visited with my mum for a party at Hyde park . Perfect location! Great value! Really enjoyed our stay would definitely recommend and would definitely stay again.! Although we didn't spend much time at the hotel it was perfect for our needs!
Stayed 1 night in Jul 2019
Response from The Diplomat Hotel on 7 Aug 2019
Thank you for your review! We really appreciate your feedback!

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
My room was on the fourth floor. There was absolutely NO air circulation. To say it was HOT is an understatement. I didn’t get any sleep. I just sweat. It was a sauna. The window barely opened at the top so even when it cooled off a bit outside it didn’t matter. No cool air came into the room.
Stayed 2 nights in Jul 2019
Response from The Diplomat Hotel on 9 Jul 2019
Thank you for your review. We really appreciate your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean in all areas. Single bedroom spacious, ample storage, bed very comfortable. The only gripe was that the sink plug wouldn’t close. Would definitely stay there again.
Stayed 1 night in Jul 2019
Response from The Diplomat Hotel on 9 Jul 2019
Thank you for your review! We really appreciate your feedback.

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good service, but hotel could use a renovation
Staff are very friendly and helpful, and breakfast is good, but hotel is old and could use a renovation. Also no AC which doesn't usually matter but sometimes in summer it can be hot.
Stayed 4 nights in Jun 2019
Response from The Diplomat Hotel on 9 Jul 2019
Thank you for your review, James! We really appreciate your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. I’ll upgrade to a deluxe room next time!
Stayed 3 nights in Jun 2019
Response from The Diplomat Hotel on 2 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with old world charm in quiet location with extremely friendly and helpful staff. Room was large with many amenities and good wifi. Good and ample breakfast available. Convenient walking to underground station, shops and restaurants. Guidance and recommendations by front desk staff was much appreciated.
Stayed 3 nights in Jun 2019
Response from The Diplomat Hotel on 2 Jul 2019
Thanks for staying with us. We appreciate your feedback! We hope to welcome you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely area. Close to buses and tube stations. Staff very friendly. We will book again. We also thought old lift was cute.
Stayed 2 nights in Jun 2019
Response from The Diplomat Hotel on 2 Jul 2019
Thanks for staying with us. We appreciate your feedback! We hope to welcome you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Convenient location for my needs at an affordable price
Stayed 1 night in Jun 2019

8/10 Good

Alexis

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from The Diplomat Hotel on 2 Jul 2019
Thanks for staying with us. We appreciate your feedback! We hope to welcome you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The position is very convenient- a 10 minute walk from Sloan Sqaure and Harrods. In a beautiful area
Stayed 1 night in Jun 2019
Response from The Diplomat Hotel on 25 Jun 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff
An excellent hotel with everything you need for a good stay in London. Staff were very friendly and helpful which always helps to make a good experience. Would recommend and will book again. Nearest tube Sloane Square about 7 mins walk and surrounding area has plenty of restaurants and shops.
Stayed 1 night in Jun 2019
Response from The Diplomat Hotel on 22 Jun 2019
Thank you for staying with us! we appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Diplomat hotel was like stepping back in time (in the best way!) The building has so much charm, but more importantly, the staff were exceptional. As a single traveller, they made me feel very welcome - and nothing was too much trouble. I stayed in a single room and all facilities were of good quality. Usually my rule is to avoid breakfast at hotels (oftentimes they can be way overpriced) - here, I decided that the price was very reasonable and the breakfast experience turned out to be a delight! Tucked away in the basement, with access to the garden/patio area via french windows, the breakfast room was cozy and well-appointed. For me, the added bonus was the background music (eclectic show tunes). As someone who can’t abide facing the news first thing in the morning, this was so much more refreshing. Overall, I would not hesitate to stay here again, at this gorgeous hotel - with its beautiful architecture, and more importantly, its beautiful people.
Stayed 2 nights in Jun 2019
Response from The Diplomat Hotel on 22 Jun 2019
It was our pleasure have you here, thank you for staying with us! Looking forward to seeing you back!

10/10 Excellent

Debbie, Dothan, AL

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was comfortable and spacious. Upgraded by their generosity to a queen room. Bathroom spotless. Bed comfortable. Working amenities. Breakfast was delicious and affordable. Every single person working the front desk went out of their way for me and with a smile every single time. Thank you to The Diplomat Hotel.
Stayed 4 nights in May 2019
Response from The Diplomat Hotel on 7 Jun 2019
Thanks for staying with us! We appreciate your feedback! Looking forward to seeing you back!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location; comfortable bed; very friendly staff; !!!
Stayed 7 nights in May 2019
Response from George Antonakopoulos on 4 Jun 2019
Thank you for your feedback. We are very happy you liked the hotel and service.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from George Antonakopoulos on 29 May 2019
Thanks for your feedback, Allison.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is fantastic, the staff went out of their way and were so helpful and accommodating. I’m sure I had the smallest room in London 😂. Couldn’t open my suitcase all the way!
Stayed 3 nights in May 2019
Response from George Antonakopoulos on 29 May 2019
Thanks for your review. Our hotel has a varied room size selection. Please let us know if you need something more spacious next time!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a warm welcome and found the reception staff were warm and helpful. This made a difference to our overnight stay which was also clean, comfortable and a pleasant experience.
Stayed 1 night in May 2019
Response from The Diplomat Hotel on 27 May 2019
Thanks for staying with us. We appreciate your feedback! Looking forward to seeing you back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from George Antonakopoulos on 10 May 2019
Thank you for your review!

8/10 Good

Patrice

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2019
Response from George Antonakopoulos on 3 May 2019
Thank you for your kind review, Patrice. Hope we see you again soon!

4/10 Poor

Sebastian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from George Antonakopoulos on 2 Apr 2019
Thank you for your feedback, Sebastian.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quietness and location. Staff very friendly. Had a fabulous sleep.
Stayed 1 night in Mar 2019
Response from Milena Merlini on 18 Mar 2019
Thank you for your review and hope to see you again!

6/10 Okay

gareth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Value for money
Stayed 2 nights in Mar 2019
Response from Milena Merlini on 18 Mar 2019
Thank you for your review and hope to see you again!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
the sheet on the bed was not very clean to be honest the shower was cold... but the staff very nice
Stayed 1 night in Feb 2019
Response from George Antonakopoulos on 3 Mar 2019
Thank you for your feedback. We always strive to improve and take cleanness very seriously. If you come back, please report any issues to the front office and we'll do everything we can to make your stay perfect!

2/10 Terrible

lee

Disliked: Cleanliness, property conditions & facilities, room comfort
NOT HAPPY
Room was full of damp and rotten walls. Bed had dipa in the matress very uncomfortable. Expensive considering the condition of the room.
Stayed 1 night in Dec 2018
Response from George Antonakopoulos on 4 Jan 2019
Thank you for your feedback, Lee. We apologise for the inconvenience with the mattress. It will be investigated by our housekeeping manager. Please feel free to give us a call if you wish to discuss it further.

8/10 Good

Taka

Liked: Staff & service, room comfort
Good location. Good to return hotel 24 hours !!!!!
Stayed 1 night in Dec 2018
Response from Diplomat on 17 Dec 2018
Thank you for your review and hope to see you again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The hotel is located in a great area of London, close to many attractions. The hotel is very old, which is part of it's charm, however, in need of some updating in the room & bathroom area.
Stayed 3 nights in Nov 2018
Response from George Antonakopoulos on 11 Dec 2018
Thank you for your feedback. Feel free to give us a call if you want to discuss about the room you stayed in and what can be improved.

8/10 Good

William, Lamcashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. rooms a bit dated but comfortable. friendly staff.
Stayed 1 night in Nov 2018
Response from George Antonakopoulos on 9 Dec 2018
Thank you for your review, William. We are looking forward to see you back.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Was given a room on the top floor. Very tired decor and very cramped. Not a great experience :-(
Stayed 1 night in Nov 2018
Response from George Antonakopoulos on 11 Dec 2018
Thank you for your feedback. There are bigger room types if you are interested in more spacious rooms. Feel free to give us a call at any time to further discuss the available room sizes.

8/10 Good

Craig, Arlington VA

Liked: Staff & service
Very nice stay. Quiet area. Front desk very pleasant and helpful. Rooms are aged but still fine and very clean.
Stayed 3 nights in Nov 2018
Response from George Antonakopoulos on 12 Nov 2018
Thank you for your review, Craig. We look forward to welcoming you back.

8/10 Good

Penelope, Ottawa, Canada

Liked: Cleanliness, staff & service
The Diplomat Hotel is a charming old hotel located in Belgravia. It’s location is fantastic - close to Buckingham Palace, trendy shopping and Victoria Station. The hotel is not modern which may not suit everyone. However if you like old hotels, you’ll love this one. It even has an old fashioned two person lift. The staff is very helpful.
Stayed 1 night in Oct 2018
Response from George Antonakopoulos on 26 Oct 2018
Thank you, Penelope for your kind review. We are glad you felt the charm of our hotel and we look forward to welcoming you back.

8/10 Good

Christopher, Good Hotel. for families and Older couples.

Liked: Cleanliness, staff & service, room comfort
Room at the Top "No hot water"
I chose this hotel because it was convenient for my visit to Cadogan Hall. The Hotel is an old building now requiring a complete upgrade. I was staying at the top of the house. If you enjoy a hot shower I recommend you pick a room on a lower floor, My shower was no more than a tepid dribble. Having said that I must admit that my bed was one of the most comfortable beds I have used.
Stayed 1 night in Oct 2018
Response from George Antonakopoulos on 24 Oct 2018
We appreciate your feedback, Christopher. Our maintenance team will address the hot water issue. We look forward to welcoming back to our hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice but Dated
OVERALL GOOD ALTHOUGH IT WAS QUITE DATED
Stayed 1 night in Oct 2018
Response from George Antonakopoulos on 19 Oct 2018
Thank you for staying with us and leaving a review. We hope to welcome you back to our hotel.