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Rating 10 - Excellent. 1002 out of 1597 reviews" "
Really lovely hotel. Absolutely loved the staff and location. Rooms were nice and clean. Did have a little trouble with noise of the people above us late into the night. It’s an old hotel so walking above was really loud at times. Otherwise we really had a perfect stay!
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Great location opposite underground station. Tasty buffet breakfast. Staff professional and courteous. No complaints, would stay again.
Tracey
Stayed 3 nights in May 2024
Response from Kim Tian on 26 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
I stayed here for a vacation with my family and had a fantastic time. The hotel is super clean and the rooms are very comfortable, with lots of nice little details (great decor, cookies, bottled water replaced daily etc.) The staff were kind and helpful. The location is excellent, with a metro station and across the street and the Natural History and Victoria and Albert museums is walking distance.
I was was very happy that I picked this hotel and it would be my first choice for any future trips to London.
Lauren
Stayed 1 night in May 2024
Response from Kim Tian on 26 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Classic hotel right next to tube station in very desirable area.
Alison
Stayed 2 nights in May 2024
Response from Kim Tian on 26 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Its located right next to metro, so was very convenient for me.
Donna
Stayed 2 nights in Apr 2024
Response from Kim Tian on 25 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
next door to the underground station. Only 4 stops from central London. Nice and clean deluxe room. Breakfast expensive £22.50 pp. The usual breakfast items, nothing special. The items on offer were of a good quality. Do not really cater for gluten free guests. Only offered gluten free white bread! At this price, should also offer gluten free cereal, buffins etc. The eggs & bacon were excellent plus the fruit and yougurt. Tea terrible; one tea bag in a large teapot.
raghbir
Stayed 2 nights in May 2024
Response from Kim Tian on 25 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
The location is perfect close to the underground station & friendly staff.Also, very clean.
Khaleda
Stayed 3 nights in May 2024
Response from Kim Tian on 23 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
6/10 Okay
Ivo
22 May 2024
Liked: Cleanliness, staff & service
Good service except charging for an umbrella 10 pounds /day. The room was very small and essentially no view, way too expensive for the tiny room.
Ivo
Stayed 2 nights in May 2024
Response from LW on 23 May 2024
Dear Ivo, Greetings from the Bailey's Hotel London. Thank you for your recent stay and I wish you had a safe trip back home. The umbrella 10 was a deposit and it had been return to you afterwards. If you have any plan returning to our hotel, please contact us directly and we can suggest some larger size room categories for your next stay. Kind regards,Leo Wong Front Office Manager
Nice clean property. Would definitely stay here again
Denise
Stayed 3 nights in May 2024
Response from Kim Tian on 22 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
It is a beautiful hotel with generous sized and appealing rooms. The staff is friendly and very helpful.
Kathleen
Stayed 2 nights in May 2024
Response from Kim Tian on 20 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Excellent front office staff who were super helpful and efficient even when fully booked and a rush of people demanding registration and room access. Well managed!
The room was clean complete with amenities and an extremely comfortable bed.
Bobby
Stayed 1 night in May 2024
Response from Kim Tian on 20 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Fantastic location, great hotel, amazing customer services
Eti
Stayed 1 night in May 2024
Response from Kim Tian on 15 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
The shower area can be reconstructed safer for senior. The water pressure is a lettle low.
Michael
Stayed 3 nights in May 2024
Response from Kim Tian on 12 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Great location next to the tube station, restaurants and shopping
Miguel
Stayed 3 nights in May 2024
Response from Kim Tian on 12 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Very professional staff, very pleasant and eminently approachable - we were made to feel very welcome!
We booked a cosy room which, although quite small, was perfect big enough & had everything we needed and the bed was super comfy!!
My only slight criticism is the shower leaked but not too bad to put me off so if we’re ever in London and need an overnight in Kensington I would have no hesitation to book again!
Darren
Stayed 1 night in May 2024
Response from Kim Tian on 10 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
The staff were very professional and friendly. Excellent service and well positioned for access to London’s Heathrow airport.
Richard
Stayed 1 night in May 2024
Response from Kim Tian on 8 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Front door staff were wonderful, helpfull and kind
Ninoos
Stayed 9 nights in Apr 2024
Response from Kim Tian on 8 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
10/10 Excellent
Philip
3 May 2024
Philip
Stayed 1 night in May 2024
Response from Kim Tian on 23 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
We enjoyed everything about our recent Bailey's experience. Great location - right next to a tube station. Welcoming, professional staff. Clean, quiet rooms. Nice breakfast to start the day, nice hotel ar to end the day. Walkable neighborhood nearby, lots to see, and lots of food choices. We'd gladly return. Cheers.
Timothy
Stayed 4 nights in Apr 2024
Response from Kim Tian on 3 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Had a great time, perfect location for the underground. Breakfast and staff was very good.
Martin
Stayed 1 night in Apr 2024
Response from Kim Tian on 3 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
10/10 Excellent
DENISE
1 May 2024
Perfect. Safe
DENISE
Stayed 3 nights in Apr 2024
Response from Kim Tian on 3 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Stayed here 2 nights. Staff were amazing. The room I booked was smaller than I expected especially the bathroom.
Angelica
Stayed 2 nights in Apr 2024
Response from Kim Tian on 2 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
8/10 Good
xiaodong
Business traveller
28 Apr 2024
Liked: Cleanliness, staff & service, amenities
Excellent location - tube is just cross the street from the hotel. A lot of restaurants in the surrounding area
The room is kind of old-floor making squeaking noise
xiaodong
Stayed 1 night in Apr 2024
Response from Kim Tian on 28 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Very friendly and helpful staff! Great location and convenient to have the tube across the street. Will recommend to friends.
Cheryl
Stayed 5 nights in Apr 2024
Response from Kim Tian on 24 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
The staff was top shelf. Always friendly and helpful. We'll be back.
Jack
Stayed 6 nights in Apr 2024
Response from Kim Tian on 23 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
4/10 Poor
Cat
23 Apr 2024
The double? bed was against a wall - ridiculous. People of a certain age require the ability to access the loo without having to scramble over each other at 4am!!!
Cat
Stayed 1 night in Apr 2024
Response from Kim Tian on 25 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Well run hotel, clean, efficient and helpful staff. Hotel bedrooms clean and tidy.
William
Stayed 6 nights in Apr 2024
Response from Kim Tian on 23 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
The Hotel is very well located for sightseeing since it is on the Piccadilly, Central and District lines. There are pubs, restaurants, coffee shops, a Waitrose and Tesco market within a 5 minute walk. The room was quiet and clean. I appreciated the daily cleaning service, water refills and made use of the refrigerator. The bar and restaurant were nice with good food and service. The rooms are as pictured and were comfortable. This is London so expect small rooms. Be sure to check the square footage listed on the website to avoid a surprise. I stayed 9 nights in a classic double and was very comfortable.
Denise
Stayed 9 nights in Apr 2024
Response from Kim Tian on 25 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
The staff was fantastic, clean easy and close to underground
Daniel
Stayed 3 nights in Apr 2024
Response from Kim Tian on 22 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
10/10 Excellent
Christiane
20 Apr 2024
Christiane
Stayed 5 nights in Apr 2024
Response from Kim Tian on 10 May 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
6/10 Okay
David
Business traveller
18 Apr 2024
Liked: Cleanliness, staff & service, amenities
All staff were incredible. Very polite and welcoming. Unfortunately my electrics did not work on arrival to my suite. This took around an hour to fix which was inconvenient after a long day of travel but the maintenance man was very kind which made it better. The room was great, no fault at all. Another problem was when booking it mentioned breakfast was included with my reservation. It also says this in my confirmation but was told at reception that breakfast would be charged from my deposit at checkout which was very disappointing. I decided to go for breakfast to a nearby restaurant each day instead.
Other than these 2 issues the stay was nice and quiet and the hotel is in a great location right next to the underground.
David
Stayed 2 nights in Apr 2024
Response from Kim Tian on 20 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Bakery, restaurant, grocery and Underground Station all within a minute walk of the hotel.
Alyssa
Stayed 7 nights in Apr 2024
Response from Kim Tian on 20 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
This is my second time staying at The Bailey. I have another visit scheduled later this year. The train station is across the street. The staff is great and the rooms are clean, comfortable and spacious.
Maureen
Stayed 2 nights in Apr 2024
Response from Kim Tian on 16 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
An excellent hotel in South Kensington. Convenient to the train and walking distance to many cafés and the V and A.
Katherine
Stayed 6 nights in Mar 2024
Response from Kim Tian on 14 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Lovely hotel. Loved the history of the building. Room very nice and clean. Location is absolutely perfect for the museums and underground. however there was one issue we had, if you are booking this hotel via expedia to include a child a spare bed is NOT included in the price! We had a unpleasent shock when at check out we were advised a bed wasnt included and it would be a further £30 for one. My heart sunk and it wasnt the start of the break we were expecting and left me feeling a bit sick at the added cost on top of what we had already paid. Thankfully the issue was resolved when a second receptionist stepped in however i wanted to add this to the review for anyone looking at staying with children. Even if youre booking for 2 adults and 1 child and add the age a bed is not included! I will be also complaining to expedia about this issue.
Despite the initial issue we had a lovely stay and everything else was perfect.
Ruth
Stayed 1 night in Apr 2024
Response from Kim Tian on 12 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
We had a great stay at the Bailey’s Hotel. The hotel is directly across from the Gloucester Tube station which is very convenient. There are several pubs, cafes and restaurants in the area. The staff were very accommodating. 5 Star service for sure.
Paul
Stayed 7 nights in Feb 2024
Response from Kim Tian on 11 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishe
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
The hotel staff were outstanding. They were professional and attentive. The property was clean and well kept. The location was excellent. There were options for shopping, pharmacy, and dining only a few steps away. The tube station and bus stop are right across the street. We couldn’t have asked for better.
I would absolutely recommend this hotel, and I plan to stay here again on my next trip to London.
Gregg
Stayed 5 nights in Mar 2024
Response from Kim Tian on 8 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes
We sincerely value your feedback and are fully committed to utilising it to improve our services. We want you to know that your next stay at Bailey's Hotel will be exceptional. Thank you for sharing your thoughts with us, and we eagerly anticipate your next visit! We hope to have the pleasure of welcoming you back to Bailey's Hotel soon.Best regards.
4/10 Poor
Janet
7 Apr 2024
Janet
Stayed 7 nights in Jan 2024
Response from Kim Tian on 8 Apr 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes