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Reviews of Seraphine Hammersmith Hotel

3 out of 5
Seraphine Hammersmith Hotel
84 King Street, Hammersmith, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 233 out of 1000 reviews" "
Rating 8 - Good. 448 out of 1000 reviews" "
Rating 6 - Okay. 218 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like the room is comfy bedding
Stayed 1 night in Apr 2024
Response from Aranit on 23 Apr 2024
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay quiet very helptul Staff
Stayed 1 night in Apr 2024
Response from Aranit on 12 Apr 2024
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Aranit Guest Service Supervisor

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Booked a cosy room for one night. It did what it said on the tin. Staff were very friendly and welcoming. The room was small, but that's what I expected. The complimentry continental breakfast was nice and arrived on time. Room was clean. Only issues were that my feet hung off the end of the bed and not much room between end of bed and wall/mounted TV. Also, pillows were too hard for me. Shower was excellent (powerful - rainfall & direct spray). In summary - a great hotel for the price and convenient location - easy walk to Picadilly & District lines. Ideal for one night and good for the price. I am happy to recommend this hotel for this purpose.
Stayed 1 night in Mar 2024
Response from Aranit on 12 Apr 2024
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Aranit Guest Service Supervisor

6/10 Okay

Shenghua

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Location is great, but very noisy air conditioning cannot sleep well at night
Stayed 1 night in Nov 2023
Response from Aranit on 23 Nov 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and great service. Very happy would stay here again. 5stars
Stayed 1 night in Nov 2023
Response from Aranit on 23 Nov 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor

10/10 Excellent

Julie

Stayed 1 night in Nov 2023
Response from Aranit on 23 Nov 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very clean and comfy bed. Breakfast box delivered to your room was lovely!
Stayed 1 night in Nov 2023
Response from Aranit on 7 Nov 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never come back, not worth the money.
The hotel is very expensive but it is too old, small and dirty. Carpet and toilet were not cleaned properly. No elevator for almost 10 days, and no compensation were offered. Breakfast was terrible simple and cheap, always same. Everything looked filthy.
Stayed 6 nights in Oct 2023
Response from AA on 7 Nov 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Aranit Guest Services Supervisor

4/10 Poor

Stuart

Travelled with group
Disliked: Staff & service, room comfort
Not given what was paid for.
We paid for a Classic Queen with full breakfast. We were given a double with continental breakfast. Were told when we got to the hotel that they don’t offer queen. Not sure how that was advertised on the website?
Stayed 1 night in Oct 2023
Response from Aranit on 3 Nov 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We do hope you come and stay with us again so we can show you our wide selection of rooms that would more suit your needs. Thanks again for getting in touch, warm regards, Aranit guest services supervisor

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved our stay, but an ice machine on property would be great!
Stayed 3 nights in Aug 2023
Response from Naeem on 23 Aug 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor

10/10 Excellent

Abdul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience of staying at Seraphine was pleasant, however the KFC next door is inhabited by a few homeless men who make a ruckus, especially in the evenings. I hope the council can look into this and provide some sort of support to clear out that area.
Stayed 5 nights in Aug 2023
Response from Aranit on 8 Sept 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Aranit Guest Service Supervisor

6/10 Okay

CHING SHAN

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Aranit on 12 Sept 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards,

10/10 Excellent

Craciun

Stayed 2 nights in Aug 2023
Response from naeem on 23 Aug 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Guest Service Supervisor

10/10 Excellent

Mandy

Travelled with family and small children
wonderful location and excellent service for the price
Stayed 2 nights in Jul 2023
Response from Naeem Guest Service Supervisor on 12 Jul 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Naeem on 3 Mar 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Naeem Guest Service Supervisor

10/10 Excellent

Lou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really good hotel will use again
Stayed 2 nights in Feb 2023
Response from Aranit on 9 Feb 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We unfortunately do not have an area to serve breakfast which is why we provide a continental box and supplies for hot drinks in the rooms. Best regards, Aranit - Customer Relations Manager

6/10 Okay

Paul, Newbury

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pluses: refurbished rooms, competitive rate, location Minuses: King block rooms - not for mobility impaired. Smelly drain in bathroom (maintenance tried to resolve but only made it worse)
Response from Aranit on 9 Feb 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Warm regards, Aranit - Customer Relations Manager

8/10 Good

Barry J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Naeem - Guest Services Supervisor. on 21 Oct 2021
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards,

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location & value for money
Good location - right on Hammersmith shopping street and 3 minutes away from tube station
Stayed 6 nights in Dec 2020
Response from Guest Service Supervisor, Katreyna Chak on 29 Dec 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Sam, Hong Kong

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Location is great. However, room is super tiny (not able to open my suitcase). No fridge. Staff is rude. Probably will not stay here again.
Stayed 2 nights in Dec 2020
Response from Katreyna Chak on 21 Dec 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Guest Service Supervisor

10/10 Excellent

Reece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Guest Service Supervisor, Katreyna Chak on 29 Dec 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Lyn, Bath

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Unhelpful staff. Not willing to help! A very small room no window and when I went for breakfast was advised I was too late as they had changed the times. Not a great place.
Stayed 3 nights in Dec 2020
Response from Shanil Velliani on 10 Dec 2020
Dear Guest, Thank you for your feedback for which I am thankful. We once again apologies for all inconvenience caused. Your review is always important and we look forward improve further. We look forward to welcome you again. Warm Christmas wishes from hotel in advance. Regards,

6/10 Okay

Youssef

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2020
Response from Kabita on 6 Dec 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Services Supervisor

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Kabita Rai on 17 Mar 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great little find.
Room was spotless, very comfortable and a perfect location for our visit to the Hammersmith Apollo.
Stayed 1 night in Mar 2020
Response from Kateryna Chak on 15 Mar 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location, simple and quick check in. No hassle at all. Was quite noisy but to be expected given the location and room on the small side but fine for one nights stay.
Stayed 1 night in Mar 2020
Response from Kateryna Chak on 15 Mar 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little find & reasonable ££ Hammersmith
Great location...clean and good staff. Straight through to Heathrow or into City.
Stayed 1 night in Feb 2020
Response from Kabita Rai on 12 Mar 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cozy side
Nice quiet hotel for it location, the room/bathroom was a bit on the cozy side, other than that I couldn't fault it,
Stayed 1 night in Mar 2020
Response from Kabita Rai on 9 Mar 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to my exhibition and tube. Nice restaurants local too
Stayed 1 night in Mar 2020
Response from Kabita Rai on 9 Mar 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

will

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a london hotel
All good
Stayed 1 night in Mar 2020
Response from Kabita Rai on 17 Mar 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Decent enough, shame about the mould
We had a pleasant enough stay, the staff were helpful and approachable. However the state of the bathroom was poor, there was mould in the shower unit across the ceiling.
Stayed 1 night in Feb 2020
Response from Melisa on 3 Mar 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future Guest Services Supervisor Melisa

8/10 Good

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Kabita Rai on 4 Mar 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad, not great, just good.
Overall good place to stay, wish there was more choice at the breakfast buffet and the room wasn't what was shown in the picture, seemed like (from the pictures) we were give a standard room not the superior room we paid for. Bed was super comfy and quiet and the bathroom was decent. I'd come back.
Stayed 1 night in Feb 2020
Response from Guest Services Supervisor Rosa on 27 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Kabita Rai on 25 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect is the word for this place the staff breakfast and showers amazing
Stayed 2 nights in Feb 2020
Response from Kabita Rai on 25 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Kateryna Chak on 24 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, rooms were ok. Staff were really helpful and friendly.
Stayed 1 night in Feb 2020
Response from Kateryna Chak on 24 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean and friendly, staff accommodating.
Very Comfortable, Staff very friendly and accomodating. They arranged a taxi for us, very good service. Breakfast was lovely, clean and plenty of choices.
Stayed 1 night in Feb 2020
Response from Kabita Rai on 19 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Kristi

Liked: Cleanliness, property conditions & facilities
Fine for a night or 2
Customer service could be better, room was fine, clean, and certainly no smaller than you would expect from a hotel room of this sort in a large city. To be clear, there is no "close-by" parking, and it's expensive. The person at the desk wasn't able to tell me where the parking was, she told me to Google it to find it (but couldn't tell me what to Google). A piece of paper with an address to Google would have helped immensely.
Stayed 1 night in Feb 2020
Response from Kabita Rai on 17 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Stayed before,great location, always manage to park ok. Loads of shops everything you need in area
Stayed 1 night in Feb 2020
Response from Kabita Rai on 17 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Yuriko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Kateryna Chak on 14 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Guest Services Supervisor Rosa on 14 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Guest Services Supervisor Rosa on 13 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Guest Services Supervisor Rosa on 13 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with this stay. Warm & friendly reception, clean room, peaceful night's sleep and a good room-rate via Expedia. I'd be happy to recommend this hotel to friends and would love to come back to The Seraphine
Stayed 1 night in Feb 2020
Response from Kabita Rai on 10 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Dionisis

Travelled with group
Liked: Cleanliness, staff & service
Convinience
OK hotel, probably pushing it for 4 stars, tiny room but good value for money for my stay. Very polite staff. Close to tube station and shops so convenient for transport.
Stayed 1 night in Feb 2020
Response from Kabita Rai on 10 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Guest Services Supervisor Rosa on 6 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Maddie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The room I stayed in had building work going on from 8.30 in the morning, I was recovering from surgery and that was the last thing I needed!
Stayed 1 night in Feb 2020
Response from Guest Services Supervisor Rosa on 4 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, reasonably priced, well furnished & maintained, very helpful staff. Rooms bit on the small side. No 24hr snacks (as advertised).
Stayed 1 night in Jan 2020
Response from minhaz on 31 Jan 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel with friendly staff. Convenient location (we were going to the Apollo). Lovely breakfast.
Stayed 1 night in Jan 2020
Response from Guest Services Supervisor Rosa on 26 Jan 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.