Front of property - evening/night

Reviews of Royal Lancaster London

5 out of 5
Royal Lancaster London
Lancaster Terrace, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 752 out of 1007 reviews" "
Rating 8 - Good. 194 out of 1007 reviews" "
Rating 6 - Okay. 34 out of 1007 reviews" "
Rating 4 - Poor. 20 out of 1007 reviews" "
Rating 2 - Terrible. 7 out of 1007 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

eliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Krisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you prefer nature and history, this location is perfect. Upon arrival it was a short walk from Paddington Station when travelling from Heathrow. Directly across the road from Hyde Park and a short walk to Kensington Palace, Royal Albert Hall, and Diana’s memorial. Having a tube station directly underneath the hotel was perfect for the novice London visitor. The concierge, bellhops, hospitality desk, room service, and housekeeping was attentive to every details and very helpful in a timely manor. The rooms are small but efficient. Reminded me of a cruise ship stateroom.
Stayed 3 nights in May 2024
Response from AM on 9 May 2024
Dear Krisy,Thank you very much for sharing this wonderful review following your recent stay. We are delighted to know our service has exceeded your expectations.You may consider, on your next visit, inquiring about our more spacious room categories, subject to availability.It really does make our day to have our efforts recognized. Rest assured, your kind comments have been shared and celebrated with the entire team! We all look forward to welcoming you back in the near future.Best wishes,Andrea,Guest Services at Business Communications Centre, Royal Lancaster London

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our third stay at the Royal Lancaster and as always, the staff was very friendly and the service was excellent. We had breakfast everyday. After the first day the staff recognized us and personally greeted us. Aziza gave us some information about places to go and things to do.
Stayed 6 nights in Apr 2024
Response from AnaP on 6 May 2024
Dear Sir or Madam,On behalf of the team here at the Royal Lancaster London, thank you ever so much for taking the time to share this wonderful review following your recent stay with us. I am delighted to see that you had such a fabulous experience and hope to have the pleasure of welcoming you back in the not-too-distant future. Kind Regards,Ana Purvis,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

D.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, liked that a cab was always out front. Breakfast was excellent, room service convenient, concierge helpful. Room spotlessly clean and staff was exemplary.
Stayed 7 nights in Apr 2024
Response from AM on 3 May 2024
Thank you so much for taking the time to share a review, following your recent stay with us. I am delighted to learn you had an exceptionally pleasant experience. it is heart-warming to know that our efforts, are much appreciated. I do hope to have the pleasure of welcoming you back. Ideally, In the not-too-distant future. Best wishes, Andrea, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Ahmad

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from AM on 3 May 2024
Dear Ahmad,Thank you for having taken the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience and hope to have the pleasure of welcoming you back again soon. Kind regards,Andrea,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Maamoun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, hotel was very clean, staff were very friendly and hospitable The room is a bit small for the price but so are most hotel rooms in London in prime locations
Stayed 5 nights in Apr 2024
Response from Felice on 23 Apr 2024
Dear Maamoun, Thank you kindly for having taken the time to share a review. Following your recent stay with us. I am pleased to know that, in spite of your concerns regarding the above, your lasting impression remains a most positive one. You may consider on your next visit, selecting from one of our more spacious room categories - subject to availability and with numerous additional benefits awaiting ahead! With all this in mind, I do hope to welcome you back again soon. Best regards, Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Gillian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another excellent stay - great service and amazing location.
Stayed 6 nights in Apr 2024
Response from AM on 21 Apr 2024
Dear Gilian,Thank you for taking the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience and hope to have the pleasure of welcoming you back again soon. Kind regards,Andrea,Guest Services at Business Communications Center,Royal Lancaster London.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Felice on 19 Apr 2024
Dear Theresa,Thank you so much, for having taken the time to share this wonderful review. Following your recent stay with us. I am delighted to know you had such a positive experience. I hope to have the pleasure of welcoming you back, in the not-too-distant future. Best wishes,Felice, Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Naz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the time we spent there and we’ll recommend it to our friends
Stayed 6 nights in Mar 2024
Response from Felice on 18 Apr 2024
Greetings Naz,Thank you so much for taking the time to share a review, following your recent stay with us. I am delighted to learn you had an exceptionally pleasant experience. It is heartwarming to know that our efforts, are much appreciated. I do hope to have the pleasure of welcoming you back. Ideally, In the not-too-distant future. Kind regards, Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Felice on 17 Apr 2024
Dear Richard,Thank you for taking the time to share a review, following your recent stay with us. I am pleased to know you had an enjoyable experience and hope to have the pleasure, of welcoming you back again soon. Best regards,Felice,Guest Services at Business Communications Centre,Royal Lancaster London.

8/10 Good

Suad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I wasn’t happy with the car park the change me 60 for 2 night and the wasn’t any bottle of water in the room I have to hask for it everything else was good
Stayed 2 nights in Apr 2024
Response from Maria on 14 Apr 2024
Dear SuadThank you ever so much for taking the time to share an honest review. Following your recent stay with us. I am delighted to learn you had a satisfying experience and hope to have the pleasure, of welcoming you back soon.Best wishes,Maria, Guest Services at Business Centre, Royal Lancaster London.

10/10 Excellent

Navroop

Stayed 2 nights in Apr 2024
Response from Rahel on 10 Apr 2024
Dear NavroopThanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kyelim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well managed. Housekeeping was great where the manager also checked in. The only downside is that the room is quite small where it was difficult to find a spot to open up our luggage
Stayed 2 nights in Apr 2024
Response from Rahel on 10 Apr 2024
Dear KyelimThank you for taking the time to share a review. Following your recent stay with us,. I am pleased to know that, in spite of your concerns regarding room size, your lasting impression remains a positive one. You may consider joining our online, immediate approval Friends of Royal Lancaster London membership. To benefit immensely on your next visit from generous concessions. On our more spacious room categories, subject to availability, and much more! Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal.Best regards, Guest Services at Business Communications Centre, Royal Lancaster, London.

10/10 Excellent

Michael Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in a beautiful area 1 block from the Central Line and 5 min walk from Healthrow Express.
Stayed 5 nights in Apr 2024
Response from Business Communications Centre on 10 Apr 2024
Dear Michael Charles,Thank you for taking the time to share a review following your recent stay with us. We are pleased to see that you had an enjoyable experience. And I hope to have the pleasure of welcoming you back again soon.Should you ever require any assistance at all, with the making of future reservations, We remain entirely at your disposal.Kind regardsRahel,Guest Services at Business Communications Centre,Royal Lancaster London Hotel, W2.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service
Stayed 2 nights in Apr 2024
Response from Business Communications Centre on 10 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

larissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property right across from the magnificent Hyde Park. The tube and bus stop are just round the corner. The staff’s friendliness and attention to detail is superb. We also enjoyed an incredible view of the city from our comfortable bedroom. The room was extremely clean. We also enjoyed the complimentary coffee and biscuits in our room.
Stayed 4 nights in Mar 2024
Response from Felice on 4 Apr 2024
Salutations Larissa,Thank you so much for taking the time to share a review, following your recent stay with us. I am delighted to learn you had an exceptionally pleasant experience. It is heartwarming to acknowledge that our efforts, are much appreciated. I do hope to have the pleasure of welcoming you back. Ideally, In the not-too-distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

David

Stayed 2 nights in Mar 2024
Response from Felice on 4 Apr 2024
Dear David,Thank you ever so much for taking the time to share an honest review. Following your recent stay with us. I am delighted to learn you had a satisfying experience and hope to have the pleasure, of welcoming you back soon.Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Christoph

Stayed 2 nights in Mar 2024
Response from AM on 21 Apr 2024
Dear Christoph,Thank you for taking the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience and hope to have the pleasure of welcoming you back again soon. Kind regards,Andrea,Guest Services at Business Communications Center,Royal Lancaster London.

10/10 Excellent

Zoraya, Palmetto Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay; thank you!
Stayed 4 nights in Mar 2024
Response from Felice on 27 Mar 2024
Greetings Zoraya,Thank you ever so much for taking the time to share an honest review. Following your recent stay with us. I am delighted to learn you had a pleasant experience and hope to have the pleasure of welcoming you back. Ideally, in the not-too-distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

MALCOLM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and a very nice hotel
Stayed 1 night in Mar 2024
Response from AM on 25 Mar 2024
Dear Malcolm,Thank you for having taken the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience and hope to have the pleasure of welcoming you back again soon. Kind regards,Andrea,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant surprise! Really liked the vibe of the hotel - rooms are well appointed and very bright even if a bit small. Many have great views towards Hyde Park. Quiet area and super assessable to Notting Hill, Marleybone, Mayfair etc., tube station next door, Paddington Station 10 min taxi ride and who doesn’t love a walk in Hyde Park which is right across the street. The staff was amazing - so friendly and helpful, really made the stay memorable!
Stayed 2 nights in Mar 2024
Response from AM on 24 Mar 2024
Dear Julie,Thank you so much for having taken the time to share this wonderful review. Following your recent stay with us,. I am delighted to know you had such a fabulous experience. I hope to have the pleasure of welcoming you back in the not-too-distant future. Best wishes,Andrea, Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is outstanding, great Thai restaurant on premises.
Stayed 7 nights in Mar 2024
Response from AM on 25 Mar 2024
Dear PeterThank you for having taken the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience and hope to have the pleasure of welcoming you back again soon. Kind regards,Andrea,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Sergei, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very surprising stay, the area, the facilities and the staff all superb!!
Stayed 2 nights in Mar 2024
Response from Felice on 18 Mar 2024
Greetings Sergei,Thank you so much for taking the time to share this wonderful review. Following your recent stay with us. I am delighted to learn you had an exceptionally pleasant experience. For it is heartwarming to know our efforts, have met full fruition. I do hope to have the pleasure of welcoming you back. Ideally, In the not-too-distant future. Best regards,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from Felice on 4 Apr 2024
Dear Stephanie,Thank you kindly for posting a review, following your recent stay with us. It is pleasing to know you enjoyed your stay and we you will visit again soon.Kind regards,Felicia, Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Bruce

Stayed 1 night in Mar 2024
Response from Felice on 4 Apr 2024
Dear Bruce,Thank you so much, for having taken the time to share this wonderful review. Following your recent stay with us. I am delighted to know you had such a fabulous experience. We hope you will visit again soon.Best wishes,Felice, Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

IRINA

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and modern
Stayed 2 nights in Mar 2024
Response from Felice on 13 Mar 2024
Dear Irina,Thank you so much, for having taken the time to share a review. Following your recent stay with us. We are delighted to learn you had such a fabulous experience. We do look forward to welcoming you back. Hopefully, in the near future. Best regards,Felice, Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Christoph

Stayed 1 night in Mar 2024
Response from Felice on 4 Apr 2024
Greetings Christoph,Thank you ever so much for taking the time to post a review. Following your recent stay with us. I am delighted to learn you had a pleasant experience and hope to have the pleasure of welcoming you back. Ideally, in the not-too-distant future. Best wishes,Felicia,Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Felice on 9 Mar 2024
Dear Paula,Thank you so much for having taken the time, to share a review. Following your recent stay with us. I am delighted to know you had a pleasant experience and hope to have the pleasure, of welcoming you back. Ideally, in the not too distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. Room was cosy and clean, but expected a slightest bigger space for the price.
Stayed 1 night in Feb 2024
Response from Felice on 28 Feb 2024
Greetings Sarah, Thank you kindly for having taken the time to share this review. Following your recent stay with us. I am pleased to know in spite of your concerns regarding the said, your lasting impression remains a most positive one. You may consider on your next visit, selecting from one of our more spacious room categories - subject to availability and with much more incentives awaiting you! With this in mind, I do hope to welcome you back again soon. Best regards, Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

AWATIF Y A S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing was exelent
Stayed 9 nights in Feb 2024
Response from Felice on 21 Feb 2024
Felicitations AWATIF Y A S!Thank you so much for having taken the time, to share this wonderful review. Following your recent stay with us. I am delighted to know you had a pleasant experience and I hope to have the pleasure of welcoming you back. Ideally, n the not-too-distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Moaed, Chester

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay just remember they are charging £55 per each night for parking I don’t think is reasonable
Stayed 1 night in Feb 2024
Response from Felice on 17 Feb 2024
Dear Moaed,Thank you kindly for taking the time to share a review. Following your recent stay with us. I am pleased to know in spite of your concerns regarding the above, your lasting impression remains a positive one. I do also hope to welcome you back again soon. Kind regards,Felice,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Ram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Felice on 17 Feb 2024
Greetings Ram,Thank you so kindly for taking the time to share a review. Following your recent stay with us. I am delighted to know you had such an exceptional experience. I hope to have the pleasure of welcoming you back, in the not-too-distant future.Best regards,Felice, Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

balal

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Felice on 12 Feb 2024
Greetings Balal,Thank you so much for having taken the time, to share this review. Following your recent stay with us. I am delighted to know you had a pleasant experience, and I hope to have the pleasure of welcoming you back. Ideally, in the not-too-distant future. Best regards,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Felice on 12 Feb 2024
Dear Stephen,Thank you so much for having taken the time, to post a review. Following your recent stay with us. I am delighted to know you had a pleasant experience and hope to have the pleasure, of welcoming you back. In the not-too-distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly excellent
Excellent stay. Room was immaculate, the service both friendly and flawless, and the food both at Nipa Thai and breakfast could not have been bettered.
Stayed 2 nights in Feb 2024
Response from Business Communications Centre on 5 Feb 2024
Dear Phil,Thank you ever so much for taking the time to share this wonderful review following your recent stay with us. I am delighted to see that you had such a fabulous experience and hope to have the pleasure of welcoming you back in the not-too-distant future. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal.Kind Regards,Rahel,Guest Services at Business Communications Centre,Royal Lancaster, London.

8/10 Good

KRISHNAN, elizabethtown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Rooms small. But clean hotel.
Stayed 4 nights in Jan 2024
Response from Business Communications Centre on 5 Feb 2024
Dear KrishnanThank you for taking the time to share a review. Following your recent stay with us,I am pleased to know that, in spite of your concerns regarding room size, your lasting impression remains a positive one. You may consider joining our online, immediate approval Friends of Royal Lancaster London membership. To benefit immensely on your next visit from generous concessions. On our more spacious room categories, subject to availability, and much more!With this in mind, I do hope to welcome you back again soon.Should you ever require any assistance at all with the making of future reservations, We remain entirely at your disposal.Kind regardsRahel,Guest Services at Business Communications Centre,Royal Lancaster London Hotel.

10/10 Excellent

Doaa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star hotel !
Stayed 1 night in Jan 2024
Response from AM on 28 Jan 2024
Dear Doaa,Thank you for taking the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience, and I hope to have the pleasure of welcoming you back again soon.Kind regards,Andrea,Guest Services at Business Communications Center,Royal Lancaster, London.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AM on 28 Jan 2024
Dear David,Thank you for taking the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience, and I hope to have the pleasure of welcoming you back again soon.Kind regards,Andrea,Guest Services at Business Communications Center,Royal Lancaster, London.

10/10 Excellent

Ohoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from AM on 22 Jan 2024
Dear Ohoud,Thank you for taking the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience, and I hope to have the pleasure of welcoming you back again soon.Kind regards,Andrea,Guest Services at Business Communications Center,Royal Lancaster, London.

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh my goodness me… literally checked in 6 hours ago and am that blown away by this hotel I have needed to submit my review early! Check in was outstanding, greeted by Tobias and upgraded to a Hyde Park view, celebrating daughters 21st. Service so far exceptional, from door to room. Wow, wow, wow! We will really enjoy our couple of days here, and we will definitely return. Room is perfect.
Response from Felice on 19 Jan 2024
Dear Charlotte,I am delighted to know your expectations were exceeded on all fronts, on this occasion. Rest-assured, your kind comments have been shared and celebrated with the entire team!Best regards,Felice,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Felice on 19 Jan 2024
Dear Nicholas,Thank you so much for having taken the time, to share this wonderful review. Following your recent stay with us. I am delighted to know you had a pleasant experience and hope to have the pleasure, of welcoming you back. Hopefully, in the not too distant future. Best regards,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

6/10 Okay

Jay

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from AM on 11 Jan 2024
Dear Jay,Thank you for taking the time to share your feedback following your recent stay with us.I am so very sorry, however, to learn your stay was a less than perfect experience. I would like to assure you that your feedback has been noted internally.I do hope that if any issues encountered during your stay are addressed by the hotel, you will then feel comfortable stay with us again in the future.Sincerest regards,Andrea, Guest Services at Business Communications Center,Royal Lancaster, London.

10/10 Excellent

Rayed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is marvelous very near by Hyde Park with a an incredible view. The service and personnel are amazingly helpful and welcoming.
Stayed 4 nights in Dec 2023
Response from Anap on 9 Jan 2024
Dear Rayed,Thank you ever so much for taking the time to share this wonderful review following your recent stay with us. I am delighted to see that you had such a fabulous experience and hope to have the pleasure of welcoming you back in the not-too-distant future. Kind Regards,Ana Purvis,Guest Services at Business Communications Centre,Royal Lancaster London.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Felice on 6 Jan 2024
Dear Sir/ Madam,Thank you ever so much for taking the time to leave brief feedback. Following your recent stay with us. We are looking forward to greeting you again, hopefully in the near future.Friendly regards,Felice, Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel, exceptional service and incredibly well appointed location.
Stayed 2 nights in Dec 2023
Response from Felice on 6 Jan 2024
Greetings Gillian,I am delighted to know your expectations were exceeded on all fronts, on this occasion. Rest-assured, your kind comments have been shared and celebrated, with the entire hotel staff!Best regards,Felice,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Gillian

Stayed 1 night in Dec 2023
Response from AM on 22 Jan 2024
Dear GilianThank you for taking the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience, and I hope to have the pleasure of welcoming you back again soon.Kind regards,Andrea,Guest Services at Business Communications Center,Royal Lancaster, London.

10/10 Excellent

Oroob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful atmosphere and close to the park
Stayed 1 night in Dec 2023
Response from AM on 26 Dec 2023
Dear OroobThank you for taking the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience, and I hope to have the pleasure of welcoming you back again soon.Kind regards,Andrea,Guest Services at Business Communications Center,Royal Lancaster, London.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AM on 26 Dec 2023
Dear William,Thank you for taking the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience, and I hope to have the pleasure of welcoming you back again soon.Kind regards,Andrea,Guest Services at Business Communications Center,Royal Lancaster, London.

8/10 Good

Atasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views of Hyde park. nice decor from the lobby throughout the hotel and to the rooms. The rooms are much smaller than advertised via photos, especially the deluxe rooms.
Stayed 1 night in Dec 2023
Response from Guest Services at Business Communications Centre, on 23 Dec 2023
Dear AtashaThank you for taking the time to share a review following your recent stay with us. I am pleased to see that, in spite of your concerns regarding the room size, your lasting impression remains a positive one, and I do hope to welcome you back again soon. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal.Kind Regards,Rahe,

10/10 Excellent

yosef

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Felice on 21 Dec 2023
Dear Yosef,Thank you so much for having taken the time, to share your review. Following your recent stay with us. I am delighted to know you had a pleasant experience and hope to have the pleasure, of welcoming you back. In the not-too-distant future. Best regards,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.