Dear Michael,We deeply regret to hear about your experience. Please accept our sincerest apologies for any discomfort you may have encountered during your stay. It is our aim to deliver a high standard of service and we are sorry if we fell short of your expectations. We understand the importance of treating our guests with the utmost respect and professionalism.We truly hope that you will give us another opportunity to provide you with a better experience. Should there be anything more we can do for you, please do not hesitate to reach out to us.Best regards,Lydia LeeAssistant Front of House Manager

Dear Farhan,Thank you for choosing to stay with us at Radisson Blu Heathrow Hotel & Conference Centre. We are glad to hear that you appreciated the cleanliness of our hotel and found our location convenient for your travel needs.Our team works hard to maintain high standards of cleanliness and to provide a comfortable experience for each of our guests. We're delighted that we were able to meet your expectations.We hope that we will have the opportunity to welcome you back in the future. Please do not hesitate to contact us if there is anything more we can do to make your next stay even more enjoyable.Best regards,Lydia LeeAssistant Front of House Manager

Dear Amir,Thank you for choosing to stay with us at Radisson Blu Heathrow Hotel & Conference Centre and for taking the time to share your feedback. We're delighted to hear that you found our services outstanding and our premises clean and beautiful. It is always our aim to provide an excellent and memorable experience for our guests, and your kind words affirm that we are succeeding in this endeavor.We look forward to the opportunity to welcome you back for another pleasant stay. Please feel free to reach out to us if there is anything more we can do to enhance your future visits.Best regards,Lydia LeeAssistant Front of House Manager

Dear Wayne,We greatly appreciate you taking the time to share your positive experience at Radisson Blu Heathrow Hotel & Conference Centre. We are delighted to hear that you thoroughly enjoyed our breakfast offerings and found our staff to be friendly. Your kind words serve as a wonderful testament to our team's dedication to providing exceptional service. Thank you for your compliments. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Best regards,Lydia LeeAssistant Front of House Manager

Dear Marlene,Thank you for taking the time to leave a rating for your recent stay at Radisson Blu Heathrow Hotel & Conference Centre. We're glad to see that you had a pleasant experience.Your satisfaction is very important to us and we continuously strive to meet and exceed our guests' expectations. If there are any areas where you feel we could have improved your stay, we would sincerely appreciate your feedback.We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.Best regards,Lydia LeeAssistant Front of House Manager

Dear mary,Thank you for giving us a perfect rating. We are delighted to learn that you had an exceptional experience at the Radisson Blu Heathrow Hotel & Conference Centre. We strive to provide the best service to all our guests and it's heartening to hear that we met your expectations. We look forward to welcoming you back for another memorable stay in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Jan,Thank you for taking the time to leave a review about your experience at Radisson Blu Heathrow Hotel & Conference Centre. We're delighted to hear that you found our gym facilities to be excellent. We understand the importance of maintaining fitness while on the go, and we're glad that our facilities met your expectations.We hope to have the opportunity to serve you again in the future and continue to meet your fitness needs during your stay. Thank you again for your feedback.Best regards,Lydia LeeAssistant Front of House Manager

Dear Valued Guest,Thank you for taking the time to rate your stay at Radisson Blu Heathrow Hotel & Conference Centre. We are pleased to see that you rated us 4 out of 5. We understand there's always room for improvement and we're committed to enhancing our service. If you have any suggestions or feedback that could help us make your next stay a perfect 5, we would be more than happy to hear from you. We hope to have the pleasure of welcoming you back in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Emma,We appreciate you taking the time to share your experience at Radisson Blu Heathrow Hotel & Conference Centre. We're deeply sorry to hear about the misunderstanding regarding the breakfast inclusion, as well as the inconvenience caused by the noise in your room. We understand how important a good night's sleep is, especially when traveling.While we strive to ensure a seamless and comfortable stay for all our guests, it appears that we fell short in this instance. We apologize for any discomfort or inconvenience this may have caused you. We hope that despite the challenges faced during your stay, you would give us another opportunity to serve you better. Our team will be more than happy to assist you in any way we can to ensure a more comfortable experience on your next visit.Best regards,Lydia LeeAssistant Front of House Manager

Dear Garr,Thank you for taking the time to share your thoughts on your recent stay with us. We are pleased to hear that you appreciated the grandeur of our reception and public areas. We take pride in providing a memorable experience for our guests.We understand your observations about the rooms and their decor. We are always looking for ways to enhance our guests' experiences and appreciate your feedback. Regarding your concern about the car park, we apologize for any inconvenience you may have experienced. We understand the importance of efficient facilities for our guests, and we're sorry to hear that you encountered difficulties. We hope you will consider us for your next visit so we can provide you with an experience that meets and exceeds your expectations.Best regards,Lydia LeeAssistant Front of House Manager

Dear Rebecca,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the spacious room and comfortable bed during your stay. However, we apologize for any discomfort caused by the room temperature upon your arrival. We'll make sure to address this issue to ensure a more pleasant experience for our guests in the future.Regarding the transport link to the airport, we apologize for any confusion you experienced. We understand the importance of clear and accurate information, especially when it comes to transportation. Your feedback is invaluable, and we'll work on improving our communication to provide better guidance to our guests, perhaps by offering more detailed explanations during check-in.We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Warm RegardsThe Reception Team

Dear Terreus,Thank you for taking the time to share your experience with us! We're delighted to hear that you found our hotel beautiful and enjoyed the comfort of your room. We understand that our hallways can be a bit labyrinthine, but we're thrilled that you found your way to relaxation once you reached your room. It's wonderful to hear that you appreciated the cleanliness and amenities, and that you found our bedding akin to a heavenly experience after your long flight. Should you choose to dine with us on your next stay, we'll be eager to provide you with an equally satisfying culinary experience. We can't wait to welcome you back for another enjoyable stay!Warm RegardsThe Reception Team

Dear David,Thank you for taking the time to leave us a perfect rating! We're delighted to see that you had an excellent experience during your stay. If there's anything specific you particularly enjoyed or any feedback you'd like to share, we'd love to hear it. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

Dear Mark,Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for any disappointment you experienced during your stay. We're glad to hear that you found our staff wonderful; however, we regret that other aspects of your experience did not meet your expectations. Your comments about the room furnishings and lighting are concerning, and we will address these issues with our team to ensure improvements are made. We take guest feedback seriously and will use it as an opportunity to enhance our offerings. We understand your perspective regarding dining options and will explore ways to provide more variety for our guests. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience. If there's anything else we can do to assist you, please don't hesitate to reach out.Warm RegardsThe Reception Team

Dear Ryan,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed the complimentary room upgrade provided to you upon check-in. It's wonderful when we can exceed our guests' expectations and provide little surprises to enhance their stay. We hope you had a fantastic time in your upgraded room and that it added to the enjoyment of your overall stay with us. We look forward to welcoming you back for another excellent experience in the future!Warm RegardsThe Reception Team

Dear Waylon,Thank you for sharing your feedback with us. We're glad to hear that Elisha provided you with exceptional service during your stay. We apologize for any confusion regarding the room type, and we appreciate your understanding. Your comments are valuable to us, and we will ensure that our room descriptions are accurate to prevent any future misunderstandings. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm RegardsThe Reception Team

Dear Lorna,Thank you for bringing this to our attention. We apologize for any confusion or inconvenience regarding the breakfast voucher. This is not the experience we aim to provide to our guests, and we regret that it soured your experience with us. Your feedback is valuable, and we will address this issue with our team to ensure clear communication moving forward. We hope to have the opportunity to make it up to you on a future visit and provide you with the exceptional experience you deserve.Warm RegardsThe Reception Team

Dear Muhammad,Thank you for taking the time to share your feedback with us. We understand the importance of convenient transportation during long layovers and we apologize if our services did not meet your expectations. While we offer a paid shuttle service, we appreciate your suggestion for a complimentary option. Your input helps us understand our guests' needs better and allows us to continuously improve our services.We hope to have the opportunity to welcome you back in the future, and if there's anything else we can assist you with for your next stay, please don't hesitate to let us know.Best regards,Lydia LeeAssistant Front of House Manager

Dear Evert Vant,Thank you for your wonderful review! We're thrilled to hear that you had a great experience at our hotel and found our staff helpful and accommodating. It's fantastic to know that you enjoyed our convenient location with easy access to local transportation and our restaurant offerings. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm RegardsThe Reception Team

Dear Tracy, Thank you for choosing the Radisson Blu Heathrow Hotel & Conference Centre and for sharing your feedback. We are pleased to hear that you found our lobby aesthetically pleasing and our staff courteous and welcoming. However, we deeply regret to learn about your discomfort due to the scent in our lobby and rooms, as well as the condition of our carpets. Your feedback is crucial to us and we greatly appreciate you bringing this to our attention. We understand the importance of maintaining a comfortable and welcoming environment for all our guests, and we will certainly discuss your feedback with our team as part of our ongoing efforts to enhance the overall guest experience. We value your suggestions about replacing the carpets and considering other types of flooring. Your input will be a helpful guide as we consider future upgrades and improvements. Once again, thank you for your feedback and we hope to have the opportunity to welcome you back to an improved experience in the future. Best regards,Lydia LeeAssistant Front of House Manager

Dear Mike,We are truly sorry to hear about your recent experience at our hotel. At Radisson Blu Heathrow Hotel & Conference Centre, we are committed to providing our guests with a comfortable and pleasant stay, and we regret to hear that we were unable to meet this expectation for you.We understand that each guest has unique needs and expectations and we're sorry we fell short during your visit. Your feedback is very important to us, and we would welcome the opportunity to understand more about your experience.Please feel free to reach out to us directly if you would be willing to share more details about your stay. We value your input and would like to use it as an opportunity to improve.We hope you will give us another chance to serve you better in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Anthony,Thank you for taking the time to share your feedback. We're delighted to hear that you had a great stay at our Radisson Blu Heathrow Hotel & Conference Centre. Your satisfaction is our highest reward and it's always a pleasure to hear from our valued guests.We pride ourselves on our commitment to providing exceptional service and memorable experiences, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back in the near future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Best regards,Lydia LeeAssistant Front of House Manager

Dear Anthony,Thank you for taking the time to share your feedback with us. We are very pleased to see your excellent rating and are really pleased to know that you had a pleasant experience at the Radisson Blu Heathrow Hotel & Conference Center.We pride ourselves on providing the best possible service to our guests and would love to see what you found in your review. Your words are testament to our continued dedication to excellence.We look forward to welcoming you to another excellent stay. If there is anything else we can add to your next visit, please don't hesitate to let us know.Best regards,Lydia LeeAssistant Front of House Manager

Dear Bonnie,Thank you for taking the time to share your feedback. We deeply regret to hear about the issues you experienced during your stay with us.We understand the importance of safety and security for our guests and apologize for any inconvenience caused. Your feedback is valuable and will be shared with our team to prevent such occurrences in the future.We also apologise if our room service did not meet your expectations. We strive to provide a wide array of services for all our guests and are always open to suggestions for improvement. We hope you will consider giving us another opportunity to serve you better in the future. We assure you that we will do our best to provide you with a much more enjoyable experience on your next visit.Best regards,Lydia LeeAssistant Front of House Manager

Dear Peter,Thank you for choosing to stay at the Radisson Blu Heathrow Hotel & Conference Centre and for taking the time to share your positive experience. We're delighted to hear that you appreciated our strategic location close to Heathrow and found our surroundings peaceful despite the bustling activities of the nearby airport.It's wonderful to know that you enjoyed dining at our Steak and Lobster restaurant. We are indeed proud of our culinary offerings and it gives us immense satisfaction to know that it added to your positive stay experience.We strive to provide our guests with memorable experiences and your feedback encourages us to continue to maintain our high standards. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Best regards,Lydia LeeAssistant Front of House Manager

Dear Daniele M.,Thank you for your rating and for choosing to stay at the Radisson Blu Heathrow Hotel & Conference Centre. We are pleased to know that your experience with us was largely positive. Your feedback is highly valuable and it is through such insights that we are able to continually improve our service. We aspire to achieve the highest standards of hospitality and your input helps us do just that.We hope to have the opportunity to welcome you back in the future, aiming to make your next stay a perfect 5 out of 5. Best regards,Lydia LeeAssistant Front of House Manager

Dear Monica,Thank you for taking the time to share your experience at the Radisson Blu Heathrow Hotel & Conference Centre. We're delighted to read that you had a wonderful stay with us. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We always strive to provide our guests with exceptional experiences and it's heartening to hear that we were successful in our efforts. We look forward to having the opportunity to welcome you back for another wonderful stay in the near future. If there's anything more we can do to make your next stay even better, please don't hesitate to reach out to us directly. Best regards, Lydia Lee Assistant Front of House Manager

Dear Rashaun,We are glad to know that you had a solid experience at Radisson Blu Heathrow Hotel & Conference Centre. We always strive to offer our guests a comfortable and enjoyable stay, and it seems we were able to meet your expectations. We appreciate your feedback and it serves as a great motivator for us to continue delivering high-quality services to our valued guests. We hope to have the pleasure of welcoming you back in the near future for an even more memorable experience.Best regards,Lydia LeeAssistant Front of House Manager

Dear Kefah,Thank you for staying with us at Radisson Blu Heathrow Hotel & Conference Centre and for taking the time to share your thoughts. We are thrilled to learn that you have rated us 5 out of 5. This encourages us to continue striving for excellence in our services and amenities.We look forward to welcoming you back in the future. Please do not hesitate to reach out to us if you need any assistance to make your next stay even more enjoyable.Best regards,Lydia LeeAssistant Front of House Manager

Dear Gary,Thank you very much for your positive review. We are delighted to hear that our team left such a lasting impression on you with their friendly and helpful service. At Radisson Blu Heathrow Hotel & Conference Centre, we pride ourselves on delivering exceptional customer service, and it brings us immense joy to hear that we succeeded on this occasion.Once again, we appreciate your kind words and look forward to the opportunity of welcoming you back in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Bennice,Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret to hear about the misunderstanding of the room charges. I am delighted to confirm that the second reservation has cancelled and no payment has been taken. Your feedback is crucial in helping us rectify such issues and improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. If you have any further comments or need assistance with anything else, please feel free to reach out. Best Regards,Lydia LeeAssistant Front of House Manager

Dear Patrick,Thank you for taking the time to rate us with a perfect score. We are delighted to know that you enjoyed your stay at the Radisson Blu Heathrow Hotel & Conference Centre. We strive to provide our guests with the best possible experience and we're glad to hear that we achieved that during your stay. We look forward to having the opportunity to welcome you back in the near future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Keith,Thank you for taking the time to share your review following your recent stay at Radisson Blu Heathrow Hotel & Conference Centre. We're delighted to hear that you appreciated our hotel's convenient location near the airport, yet distant enough for a peaceful stay. It is our aim to provide a convenient and comfortable experience for all our guests, so we're glad we could meet your expectations.We would like to express our gratitude for considering a return stay. It would be an absolute pleasure to welcome you back and continue to make your experiences memorable.Best regards,Lydia LeeAssistant Front of House Manager

Dear Jana,Thank you for taking the time to share your positive feedback about your recent stay with us. We're delighted to hear that you found our hotel to be good value for money, clean, and our staff professional. Our team is committed to providing high-quality customer service, and we're thrilled to receive such compliments. We strive to provide our guests with an excellent experience, and your comments are a testament to our team's dedication.We appreciate your patronage and look forward to welcoming you back to our hotel in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Best regards,Lydia LeeAssistant Front of House Manager

Dear Stephanie,We are truly grateful for your generous feedback. Your kind words have indeed brightened our day! It is heartening to learn that your experience with us at the Radisson Blu Heathrow Hotel & Conference Centre was the best you've had so far. Your satisfaction stands testament to our team's continuous efforts in providing unrivalled hospitality. It is always our goal to ensure that our guests have an exceptional stay and we're delighted to know we met that goal during your visit. We hope to serve you again in the near future and continue to exceed your expectations. Best regards,Lydia LeeAssistant Front of House Manager

Dear Holly,We thank you for taking the time to share your feedback about your recent visit. It's truly delightful to know that you appreciated the architecture of our hotel. Design and aesthetics are some of the many aspects we focus on to enhance the overall experience of our guests.Your kind words motivate us to strive harder in offering a unique and memorable experience. We hope to welcome you back soon and provide you with another exceptional stay.Best regards,Lydia LeeAssistant Front of House Manager

Dear Tracy,Thank you for taking the time to share your experience with us. We deeply regret to hear about the issues you encountered during your stay. It is our usual practice to ensure that our guests' room preferences are met as per their bookings, and we are sorry that this was not the case during your visit. However, I am happy to see that you were moved and upgraded to a Premium King room on the next day. Your feedback regarding the room conditions and carpet smell is concerning to us as we always strive to provide a clean and comfortable environment for our guests.Please accept our sincere apologies for any inconvenience caused. We understand the discomfort that these situations may have caused, especially for individuals with allergies. We wish that you can let us know your allergies in advance so we can clean and refresh your room without any scent. Despite these issues, we hope you will give us another opportunity to welcome you back and provide a more pleasant experience. If there is anything more we can do to assist you or any other concerns you may have, please feel free to reach out to us directly.Best regards,Lydia LeeAssistant Front of House Manager

Dear Sui Fun,Thank you for taking the time to share your feedback regarding your recent stay at the Radisson Blu Heathrow Hotel & Conference Centre. We appreciate your kind words regarding our staff and amenities, and we're glad to hear that you enjoyed the refreshments at reception and your visit to the Bijou bar. We apologize for the inconvenience you experienced with the drainage issue in the bathtub and the shower in the ladies changing room. Your comments have been noted and we will ensure that this issue is addressed. We're committed to providing our guests with the best possible experience and your feedback is invaluable in this regard. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Lydia LeeAssistant Front of House Manager

Dear Jordan,Thank you for taking the time to leave us a perfect rating! We're delighted to see that you had an excellent experience during your stay. If there's anything specific you particularly enjoyed or any feedback you'd like to share, we'd love to hear it. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

Dear Noelle,We appreciate you taking the time to share your experience at Radisson Blu Heathrow Hotel & Conference Centre. It brings us a lot of joy to hear that you found our hotel beautiful, clean, and comfortable. We take pride in maintaining our high standards of cleanliness and comfort, so your feedback is particularly rewarding.Moreover, we're glad that you were pleased with the dining options available and that our staff was able to assist you in a friendly and helpful manner. Our team always strives to provide excellent service to our guests, and we're delighted that they contributed positively to your stay.We hope to have the pleasure of welcoming you back very soon, and we assure you that we will continue to do our best to make your future stays as enjoyable as this one.Best regards,Lydia LeeAssistant Front of House Manager

Dear Enedelia,Thank you for choosing to stay at Radisson Blu Heathrow Hotel & Conference Centre. We're glad to hear that you had a good stay with us.Your feedback is greatly appreciated as it helps us to maintain the high standard of quality and service we strive to provide to all our guests. We always aim to create a comfortable and memorable experience for our guests and we're delighted to know we achieved that during your stay.Once again, thank you for your positive feedback. We look forward to welcoming you back for another enjoyable stay in the near future. If there's anything more we can do to enhance your next stay, please don't hesitate to reach out to us directly.Best regards,Lydia LeeAssistant Front of House Manager

Dear Michael,Thank you for taking the time to share your feedback regarding your recent stay at the Radisson Blu Heathrow Hotel & Conference Centre. We are delighted to hear that you enjoyed the overall ambiance of our hotel and had a positive dining experience. It is particularly heartening to know that our staff's politeness left a good impression on you. We believe that a warm welcome and friendly service are key to a memorable stay and we're thrilled we were able to meet your expectations.We are continuously striving to improve our services and your feedback helps us in this endeavor. We truly appreciate your kind words and look forward to the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Anil,Thank you for choosing the Radisson Blu Heathrow Hotel & Conference Centre for your recent stay and for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay overall.That said, we deeply regret to hear about the inconvenience you faced with regards to the room key cards. We understand how frustrating it must have been to have your cards reset multiple times during your stay, and for that, we sincerely apologize.Please be assured that we take your feedback seriously and are working towards rectifying the issue to improve our guests' experience. Your comfort and satisfaction are of utmost importance to us, and we strive to ensure our guests have a seamless and enjoyable stay.We hope that despite this issue, we will have the opportunity to welcome you back in the future for a more seamless experience. If there's anything more we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly.Best regards,Lydia LeeAssistant Front of House Manager