Exterior

Reviews of The Park Hotel

3 out of 5
The Park Hotel
64 Belgrave Road, Victoria, London, England

Reviews

4.8
Rating 10 - Excellent. 34 out of 458 reviews" "
Rating 8 - Good. 60 out of 458 reviews" "
Rating 6 - Okay. 93 out of 458 reviews" "
Rating 4 - Poor. 107 out of 458 reviews" "
Rating 2 - Terrible. 164 out of 458 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

5.0/10

Amenities

4.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Tetiana

Liked: Cleanliness, staff & service
The premises is clean and cosy. But the window in the room is broken and as it was raining, the discomfort was essential in terms of noise and temperature. It was pretty cold. Apart from that, perfect place to stay. Very polite and friendly staff, definitely worth its cost.
Stayed 1 night in Mar 2024

8/10 Good

Warren, Ewa Beach

Stayed 1 night in Feb 2024

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blockage in basement stunk off sewage could not open window toilet and shower blocked, room dirty
Stayed 1 night in Feb 2024

8/10 Good

Steph

Stayed 1 night in Feb 2024

4/10 Poor

Junaid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Jade

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator no microwave and refrigerator
There is no lift, we had 5 luggages and we travelled from Overseas and had to carry the luggages to 3rd floor. We have an elderly with us (80yr old). There is no microwave and refrigerator. If its indicates no lift elevator, No microwave and refrigerator then i will 100% will not book
Stayed 2 nights in Dec 2023

6/10 Okay

Graeme

Liked: Staff & service
Just the job good value
Booked for a night after flying into Gatwick. Train to Victoria then 10 min walk from there. Plenty of choice to eat and drink within 2 to 3 mins walk from the hotel. Room a little tired but nice and clean. Great modern bathroom and powerful shower.Would stay again if flying Gatwick
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Stayed 3 nights in Dec 2023

8/10 Good

Tom

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were super helpful, this is a basic hotel for the price paid. The ensuite room we had was adequate. With tea and coffee making facilities, hairdryer towels and a warm room. We had a ground floor room which was easy access. The external window could do with a clean but the room TV plenty of tea and coffee . Walking distance 10 mins to tube station local cafes and restaurants. It met our needs and reflected what we paid. Thank You.
Stayed 3 nights in Nov 2023

6/10 Okay

Hanna

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Just ok for a one night stay!
There was smell in the bathroom and the door got jammed every time you closed the door. Beds were very soft, so you ended up sinking into the bed. You can also hear everything from rooms around you, so bring earplugs. Just ok if you are just staying for one night, but for the price of the place you would expect something bit better.
Stayed 1 night in Nov 2023

4/10 Poor

Nancy

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property was in a good location but it was very old, there was a terrible smell that was not a normal smell in the bathroom. Bathroom lacked face clothes, mat, place to hang your towels and toilet paper holder. Very small, no room to put luggage. Patio door opened but was very hard to shut, comes off track. Seemed noisy at night on street. Would not recommend for the money.
Stayed 3 nights in Oct 2023

2/10 Terrible

Marion

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned in 3 days we were there The bathroom smelt so disgusting that we had to buy a n air freshener and spray it around before entering The shower doors did not fit properly so there was water on the floor which was slippery coming out of the shower The shelf in the bathroom was missing so nowhere to put toothbrushes etc. No wardrobe just a couple of fixed hangers and nowhere to put suitcase which had to stay on the floor behind the door. The banister on the stairs leading to the room was so loose that by the time we checked out it was practically falling off! All in all a disaster of a hotel!!
Stayed 3 nights in Sep 2023

6/10 Okay

Kevin

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Lyndsey

Stayed 1 night in Sep 2023

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service
The location was excellent for out trip! The staff was very nice, friendly and accommodating.
Stayed 1 night in Aug 2023

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
Avoid at all costs. This place is absolutely disgusting. They do not clean at all. The decoration is old and the whole place needs a refurb. If they were clean it would have been bearable but everywhere I looked there was dirt. Also left with bites on my skin from bed bugs.
Stayed 2 nights in Aug 2023

6/10 Okay

Sonia

Stayed 1 night in Aug 2023

8/10 Good

Macy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The bed was amazing
Stayed 1 night in Aug 2023

8/10 Good

Megan

Liked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Joana

Stayed 1 night in Jul 2023

6/10 Okay

Nermeen

Stayed 1 night in Jul 2023

2/10 Terrible

Salem, Cleveland

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at The Park Hotel was an unfortunate string of disappointments. One of the first issues we faced was the lack of an elevator. With heavy luggage in tow, navigating the poorly maintained stairs was a real challenge. Such a basic amenity's absence in a supposedly reputable hotel is simply unfathomable. Then came the rooms. The beds were so uncomfortable, I was left yearning for a good night's sleep. The nights were spent tossing and turning, with the promise of rest seeming like a distant dream. Service-wise, while the staff might be doing their best, it doesn't align with the expectations one has from a hotel of this category. And to top it all, their cancellation policies are incredibly strict. I had a change in plans and needed to modify my booking, but they were uncompromising and rigid with their rules, causing further inconvenience. I highly recommend potential guests reconsider before booking here. There are surely better, more accommodating options out there. The Park Hotel was a regrettable choice.
Stayed 1 night in Jul 2023

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, staff & service
It was ok for 1 night suited us perfectly not too far away from anything in London but probably wouldn’t stay here again as beds were uncomfortable gave us back pain and only 1 plug socket in the room
Stayed 1 night in Jul 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service
Value for money in this expensive London.
Freindly and helpful within the restricted environment of a London [city-centre] hotel. The effort to save money/make money was evident, yet there were personal efforts to keep the place clean and friendly with help on any issue present always. I am happy with eco-friendly practices [one needs to change - it has to start somwhere!], so small, compact and less work for me. Showers were hot, room was quiet, it was close to good transport and walking worked well, too. It was value for money in this expensive city.
Stayed 1 night in Jul 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

4/10 Poor

Alice

Stayed 1 night in Jul 2023

4/10 Poor

Edward

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Tobias

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here, it's awful
The room, on the 4th floor (no lift) was shoddy and ill-kept. No place to put clothes except a tiny rail, with no hangers, no bedside light, no desk light, and absolutely the most uncomfortable, lumpy bed I've ever slept in. Pillows to match. It was a lousy two nights. I asked to change rooms on arrival and was told, by the surly receptionist, it was full up. I doubted it. It was cheaper than most of the hotels near by (and there are many) so I suppose you get what you pay for, but I have stayed in cheaper places with better beds than this. It really was appalling, and I will not book this place again.
Stayed 2 nights in Jun 2023

2/10 Terrible

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Not pleasant
Stayed 1 night in May 2023

6/10 Okay

Michael

Business traveller
Disliked: Property conditions & facilities, room comfort
Old and needs work.
This is a hotel that very much needs renovation. While the location is great, the room was very small and old. The beds are uncomfortable and the furnishings are dated.
Stayed 1 night in May 2023

8/10 Good

Azzam

Stayed 1 night in May 2023

6/10 Okay

Irina

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2023

6/10 Okay

JESUS

Travelled with family
Liked: Staff & service
Stayed 2 nights in Mar 2023

2/10 Terrible

Cameron

Disliked: Cleanliness
So dirty

4/10 Poor

Anderson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel ever
The hotel is terrible, old, weird, reception is not opened all night, you need to call to a phone number in the door for someone come and open. The location is not bad however the hotel service and condition is precarious
Stayed 1 night in Nov 2022

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falta de respeto
Luego de esperar tantas horas porque el vuelo llegó temprano me dice el de recepción que no tenía reserva y ya estaba pago, pero que llamó las personas de hotel.com entonces dijo que si apareció la reserva y quería que yo regresara en la noche para el check in. Creo que es injusto que se haga el check I'm tarde y el check out temprano las personas merecen una recompensa por eso adicional, me cambio de cuarto dos veces y me dijo no puedes usar una de las camas del cuarto cuando yo pague por el cuarto no por las camas.
Stayed 2 nights in Oct 2022

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Great little hotel if you just want somewhere to stay,rooms are small but clean and comfortable. 10 minute walk to Victoria station. We only used the hotek for sleeping as we were out all day
Stayed 2 nights in Oct 2022
Response from Shico on 25 Oct 2022
Thank you for choosing The Park Hotel to stay and thank you for your positive review. Looking forward welcoming you not in too distance future.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Arrived late but the reception was still friendly and helpful.
Stayed 1 night in Sep 2022
Response from shiko on 1 Oct 2022
Thank you for choosing The Park Hotel to stay and thank you for your positive review. Taking a time to leave a review

2/10 Terrible

Maisey

Disliked: Cleanliness, property conditions & facilities, room comfort
AWFUL!!
Our stay was just awful. The room had barely been cleaned prior to us, there was even items left over from previous visitors! Firstly, our bed was full of hairs and the bathroom was honestly disgusting. The toilet hadn't been cleaned in a long time, used toilet roll was ripped up on the floor, on the toilet seat, etc. The seat was broken and revolting. The shower was also full of hairs and the drain was blocked when water was used. The floor had also not seen a hoover in a while. The curtains were filthy, covered in mould, as well as the windows. The room reeked of cigarettes and mould, and on top of this the smoke alarm had a plastic bag covering it!! NONE of the plug sockets worked either, it was honestly just a joke. Ive seen much nicer hostels. Please dont waste your money in this place!!! The reason why we couldnt ask for a room change was because no one was on the reception all night until 10 am and was told the managers (I assume) mobile number that was on the door did not work.
Stayed 1 night in Sep 2022
Response from Shico on 1 Oct 2022
pThank for your feedback p.The carpet is new , The curtain is new and good quality. Please accept my apologies regarding the other issues. Now we have a new management and new staff.

6/10 Okay

William

Disliked: Staff & service
I cancelled the visit months in advance due to a medical setback for my father. Could not get a refund despite canceling over 90 days in advance. Nevertheless, I got a welcome email, and a request for a review, even after a note reminding them I had cancelled and never got to London. Draw your own conclusions.
Stayed 4 nights in Jul 2022
Response from shico on 25 Oct 2022
Thank your for your review your reservation is non refund so when you booked that in future you can book flexible reservation or free cancellation reservation.

2/10 Terrible

Cerrone

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Craig

Business traveller
Stayed 1 night in Jun 2022
Response from Shico on 1 Oct 2022
Thank you for your review taking a time to leave a review and for choosing Park Hotel to stay. Looking forward welcoming you not in too distance future.

2/10 Terrible

Amiina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Allan

Stayed 1 night in Apr 2022
Response from Shico on 25 Oct 2022
Thank you for choosing The Park Hotel and for your positive review, Looking forward welcoming you not in too distance future.

6/10 Okay

Tim

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Pigeons stay away
Hotel is conveniently located and comfy. Good if you’re on a budget. A little outdated and could be cleaner. Electrics in our room tripped and we had to search for the fuse box. There was a dead pigeon hanging on the netting outside our window.
Stayed 1 night in Apr 2022

10/10 Excellent

Adam

Stayed 1 night in Apr 2022
Response from Shico on 25 Oct 2022
Thank you positive review.

2/10 Terrible

Sophie

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It was small room and full of mould and bathroom was waiting for accident and it’s not safe smells very bad damp and freezing room
Stayed 1 night in Mar 2022