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Reviews of Park Grand London Kensington

4 out of 5
Park Grand London Kensington
33-37 Hogarth Road, Kensington, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 1005 reviews" "
Rating 8 - Good. 272 out of 1005 reviews" "
Rating 6 - Okay. 106 out of 1005 reviews" "
Rating 4 - Poor. 54 out of 1005 reviews" "
Rating 2 - Terrible. 52 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, amenities
Great location, just a few minutes walk to the subway and Earls court road has restaurants and shops . The hotel could use a makeover to earn better ratings. Convenient free breakfast.
Stayed 5 nights in May 2024

6/10 Okay

Andrew

Travelled with group
Liked: Staff & service
Relatively good experience but room was infested with clothing moths.
Stayed 2 nights in May 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park Grand London Kensington was close to Earls Court Station which made getting around London super easy! We asked to change rooms that worked better for us and the staff were incredibly accommodating! It was a quiet location too
Stayed 9 nights in May 2024

6/10 Okay

Joel

Stayed 2 nights in May 2024

6/10 Okay

Brian, Las Vegas

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in May 2024

10/10 Excellent

Irene

Stayed 2 nights in Feb 2024

6/10 Okay

Paul

Business traveller
Over priced .. and dated
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew, McLean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Amazing.
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel.
Stayed 3 nights in Apr 2024
Response from Desmond on 13 Apr 2024
Dear Paul,Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

4/10 Poor

Amelia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was amazing - but property was gross inside and outside. The pictures are extremely deceiving.
Stayed 2 nights in Apr 2024

4/10 Poor

Gareth

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Generally OK, room was rather warm at check in, with curtains closed. Air con took some working to get the system to cool rather than heat. On waking up in the morning there was no hot water in the room. Didn't get a chance to get it rectified as I had to leave promptly after a decent breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
I like the staff service very good
Stayed 1 night in Apr 2024
Response from Desmond on 13 Apr 2024
Dear Norma,Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable
Stayed 1 night in Apr 2024

6/10 Okay

christopher

Travelled with partner
Liked: Cleanliness, staff & service
Dated , shower in bath tub, no hand rail to assist access.
Stayed 1 night in Apr 2024

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel we booked late it proved to be an excellent choice.the check in staff were brilliant.the bar staff were excellent the restaurant food was very good and not overpriced.breakfast was good.all in all a very good hotel well situated all the staff were 5 star couldnt fault it
Stayed 2 nights in Apr 2024
Response from Desmond on 7 Apr 2024
Dear Kevin,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Pleased and friendly
Stayed 1 night in Apr 2024

6/10 Okay

Marissa Lynn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room that we stayed in had pipes in the sealing. I when you looked up at the pipes it was extremely dirty. I was woken up by staff who were cleaning at 7 am due to them vacuuming.
Stayed 1 night in Mar 2024
Response from Desmond on 30 Mar 2024
Dear Marissa,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Desmond on 23 Mar 2024
Dear Richard, Thank you for sharing this feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to LondonBest RegardsDesmond DsouzaDuty Manager

6/10 Okay

Kate

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Friendly staff
The staff were very friendly and helpful. The hotel itself was tricky to find your way around and in need of a new carpet/floor covering in the corridors. The room was clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Desmond on 21 Feb 2024
Dear Kate,Thank you for sharing this feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

8/10 Good

Maninder

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Desmond on 14 Feb 2024
Dear Maninder,Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Desmond on 14 Feb 2024
Dear Kevin,Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faulty Towers But Worse
Staff rude and very unhelpful. No manager available to challenge our accommodation quality, fobbed off by reception saying there was no manager available until Monday morning by which time we had left. Hotel dirty in places, room had threadbare carpet, mouldy areas, broken plug hole, mirror held in place with tape, missing switches. This was far from luxury as advertised! Refund required
Mould on ceiling
Mould on walls
Tape holding up mirror
Dirty shower area
Stayed 1 night in Feb 2024
Response from Desmond on 21 Feb 2024
Dear Brian,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, Clean Hotel - Great Value for money.
The reception staff were extremely friendly and helpful at check-in. The room was a very good size and was lovely and clean with crisp white bedding. Great value for money being a 5 minute walk from Earls Court tube station.
Stayed 1 night in Feb 2024
Response from Desmond on 9 Feb 2024
Dear Neil,•On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Desmond on 9 Feb 2024
Dear Guest,•Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to LondonBest RegardsDesmond DsouzaDuty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024
Response from Desmond on 9 Feb 2024
Dear Guest,Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to LondonBest RegardsDesmond DsouzaDuty Manager

8/10 Good

Thai Dung, Centreville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within walking distance to public transportation, shops, restaurants. The hotel doesn’t have a gym nor a pool.
Stayed 4 nights in Dec 2023
Response from Desmond on 10 Feb 2024
Dear Thai Dung,Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat
One minute from tube station, clean and friendly and a beautiful breakfast
Stayed 2 nights in Jan 2024
Response from Desmond on 9 Feb 2024
Dear Julie,•Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No need for a wake up call the hoovering will do!!
Great location just around the corner from Earls Court tube station. The staff were friendly and helpful. I was given a basement room which I didn’t like as theee was natural light. There were no batteries in the TV remote and the room showed several signs of wear and tear. I stayed on a Saturday night and was woken to the sound of hoovering at 8:15am in the corridor outside my room on Sunday morning. This hotel could be great with more attention to detail and greater care for guests needs.
Stayed 1 night in Jan 2024
Response from Desmond on 10 Feb 2024
Dear David•On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Alison

Stayed 1 night in Jan 2024
Response from Manager on 23 Mar 2024
Dear Alison,Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024
Response from Desmond on 9 Feb 2024
Dear Elizabeth,•Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff and very close to Tube station.
Stayed 1 night in Jan 2024
Response from Desmond on 9 Feb 2024
Dear Hilary,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Best RegardsDesmond DsouzaDuty Manager

6/10 Okay

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Dont expect the bed you paid for!
I cant deny that the room left us disappointed. There were 3 levels of room available... a standard double, a superior double, and a deluxe double. To pay significantly more for a deluxe double room, which clearly stated it came with a double bed, yet be met with a room housing 2 single beds pushed together, made me wonder how much worse the superior or standard rooms were. There's nothing more romantic than playing rock paper scissors to decide who's going to spend the night wedged in the gap between the mattresses so that we can lay next to each other. For an otherwise well decorated, well presented hotel, it was a poor show for a suposedly 4* establishment.
Stayed 1 night in Jan 2024
Response from Desmond on 23 Jan 2024
Dear Chris,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Desmond on 23 Jan 2024
Dear Team,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Best RegardsDesmond DsouzaDuty Manager

6/10 Okay

philip

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Desmond on 19 Jan 2024
Dear philip,Thank you for sharing this feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

8/10 Good

Isidro

Liked: Room comfort
Stayed 2 nights in Jan 2024
Response from Desmond on 19 Jan 2024
Dear Isidro,Thank you for sharing this feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissapointment
Grubby hall ways and stairways.room not cleaned properly, old yogurts from previous occupant left.hairs on bedding. Staff very unfriendly and unaproachable. I wont be staying again. On the plus very close to underground
Stayed 2 nights in Jan 2024
Response from Desmond on 8 Jan 2024
Dear Guest,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
1st offered room didn't have any windows, the 2nd room was noisy (opposite lift) and had a noise of working air-conditioning for the building, which was off only from midnight to 6am. Room fridge didn't work, fixed the next day after request. Otherwise would be a good stay.
Stayed 2 nights in Jan 2024
Response from Desmond on 8 Jan 2024
Dear Guest,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is a 5-minute walk to bus stop and tube at Earl’s Court. Stores and restaurants nearby plus a bonus on our favourite Jollibee restaurant.
Response from Desmond on 8 Jan 2024
Dear Josephine,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Best RegardsDesmond DsouzaDuty Manager

6/10 Okay

Dianne

Stayed 5 nights in Dec 2023
Response from Desmond on 23 Jan 2024
Dear Dianne,Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to LondonBest RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Chia Kit

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Desmond on 30 Dec 2023
Dear Chia,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Best RegardsDesmond DsouzaDuty Manager

4/10 Poor

Wisdom

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dated carpets, sink was not draining. Reception was good and accommodating. Property is old and very dated, balconies are full of bird poop and carpets are ripped. Definitely not a 4 star, more like a 2 star hotel. Location is okay and near the Underground.
Stayed 1 night in Dec 2023
Response from Desmond on 25 Dec 2023
Dear Guest,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Kind RegardsDesmond Dsouza Duty Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Okay but staff is rude
Okay stay. However staff were rude on the day of checkout. Unnecessary knocks on the door every 5 mins when we had spoken to reception we were packing up and about to leave and it was still the morning. They had no decency to ask politely. Duty manager was rude. The overall stay was okay but I won’t be coming back
Stayed 1 night in Dec 2023
Response from Rinish on 30 Dec 2023
Dear Guest,•On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future staysBest RegardsRinish ThumarReception

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excelent. We will be back
My second stay at that hotel. The hotel was very comfortable and quiet, just two minutes walk from earl's court station. The staff was very helpfull, espacially Maria and Alina.
Stayed 5 nights in Dec 2023
Response from Desmond on 23 Dec 2023
Dear Dalia,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Best Regards Desmond DsouzaDuty Manager

2/10 Terrible

Louise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Desmond on 22 Dec 2023
Dear Louise,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay.We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no luggage storage when I arrived but Maria at the desk was kind enough to offer an early check in. But overall this hotel needs an update as the carpet in the hallways and rooms and the condition of my room had a lot of wear and tear over the years!! Also there was no hot water in my room. It was only a one night stay so it was all bearable. But as someone who travels to London 2-3 times a year I will not be returning here.
Stayed 1 night in Dec 2023
Response from Desmond on 19 Dec 2023
Dear David,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Only hotel I have stayed in where they can not take your luggage prior to check in. First room was unacceptable second room offered was okay
Stayed 1 night in Dec 2023
Response from Desmond on 18 Dec 2023
Dear Lisa,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

4/10 Poor

Louise

Stayed 2 nights in Dec 2023
Response from Desmond on 19 Dec 2023
Dear Louise,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Kind RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Siobhan

Stayed 1 night in Dec 2023
Response from Desmond on 15 Dec 2023
Dear Siobhan,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Best RegardsDesmond DsouzaDuty Manager

4/10 Poor

Stacie

Travelled with partner
Disliked: Amenities
This hotel will not hold your luggage. If you fly overnight and arrive in the morning, they will have you towing your bags around London until their 3pm checkin. This is a poor hotel policy and one of the reasons I won’t go back. Lots to choose from in London. Find someplace more accommodating to their guests.
Stayed 3 nights in Dec 2023
Response from Desmond on 13 Dec 2023
Dear Stacie,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager