Poorly maintained fixtures and fittings, scratched, scuffed, pulled upholstery etc. Not a single place to sit down that didn't have revolting-looking stains on the fabric. Inadequate cleaning - dust/hairballs formed in places around the floor, previous guest's food and rubbish also on the floor.
The reality was not inline with the quality and standard presented in all the glossy branding/official photos and recent glowing reviews that convinced me to book - I was left questioning the legitimacy of the positive write ups. Perhaps maintenance and house keeping has just been abaonded since then.
I booked a premium apartment. On entry to the room it smelt like stale B.O. masked with expensive air freshener. The sofa was revolting with stains and layers of dust, the bed throw was stained, the chair in the bedroom was stained, the dining room chairs were stained, and the floor had dustballs and rubbish and dropped food about. It was too much to accept so we returned to reception to ask for a new room. The reception attendant stated that the only other available room was a "downgrade" - but assured us we would be refunded the difference if we accepted it and they made apologies. Refund has not materialised..
The cleanliness of the second room was acceptable (in that it actually looked like and smelled like it had been properly cleaned everywhere at least). The standard of the room was shabby and worn like the first one we were given, and the theme of stains everywhere continued.