10/10 Excellent
Karen
15 May 2024
Liked: Cleanliness, amenities, property conditions & facilities
This was my first stay at Monarch House Serviced Apartments and it is where I will stay whenever in London. I am recommending this place to friends and family.
The property is excellent. It is aesthetically appealing without being over the top; the apartments are well appointed, the layouts and space more than comfortable; instructions are clear and well communicated. But what really makes the Monarch exceptional is its staff.
The young man, David, was the first staff I encountered. He was informative, kind, and gracious. Later my first night I met Hamid. He was the epitome of old world professionalism and charm; not at all stuffy in manner. And the young lady, (please forgive me as I've forgotten her name), but she was humorous even when being professional which made encounters lively and easy.
With staff like these three, the Monarch is beyond exceptional.
The property is ideally located in a thriving part of Kensington and directly across from lovely Holland Park; Public transportation abounds, although catching a taxi can take some doing, so it's better to download their app and scheduled any taxi rides.
The hotel gives you a card for a discount at local coffee shop Bon Bon, where the pastries are soooo good.
Monarch House is the place to stay if London is your destination.
Karen
Stayed 2 nights in May 2024