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Reviews of Knights Inn London

1.5 out of 5
Knights Inn London
1739 Dundas Street, London, ON

Reviews

7.2

Good

Rating 10 - Excellent. 162 out of 777 reviews" "
Rating 8 - Good. 310 out of 777 reviews" "
Rating 6 - Okay. 150 out of 777 reviews" "
Rating 4 - Poor. 89 out of 777 reviews" "
Rating 2 - Terrible. 66 out of 777 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Yvonne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from DP on 21 Apr 2024
Dear Yvonne, we appreciate your business and feedback. Thank you for choosing us for your accommodation need in London, Ontario.

6/10 Okay

Michael

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
These rooms are in serious need of a total revamp. Moldings loose, paint worn to bare wood, sloppy caulking of joints. Lamp shades starting to fall apart and the bathroom fans are extemely noisy etc. Getting to the point where one feels one is not getting good value for the money. Yes, it was under 100.00, but that is still a lot of money .... especially if one is on a fixed income. I also never felt like I was welcome there. No smiles from the sign in staff. It was almost as if I was interrupting their day bu showing up.
Stayed 1 night in Apr 2024
Response from DP on 21 Apr 2024
Thank you Michael for your business and we appreciate your feedback. We will for sure work on your suggestions and I assure that we will fix all issues.

8/10 Good

Dwayne

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from DP on 21 Apr 2024
Thanks Dwayne for you business and we appreciate your feedback .

8/10 Good

Julie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room decor
Stayed 2 nights in Mar 2024
Response from DP on 28 Mar 2024
Thank you Julie for your feedback and we appreciate your business.

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities
It had everything except a coffee pot. Plenty of nearby shopping, eating, banking, etc. My one wish would be for a newer shower basin
Stayed 1 night in Mar 2024
Response from DP on 28 Mar 2024
Thank you Doris for your business and we appreciate your feedback. We will work on your suggestion based on economic conditions. Thanks again.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DP on 16 Mar 2024
Thanks Adam for your feedback and we appreciate your business

10/10 Excellent

maxime

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. great and clean rooms Thank you for this great stay with my family
Stayed 2 nights in Feb 2024
Response from DP on 16 Mar 2024
Thanks Maxime, for your feedback and we appreciate your business

6/10 Okay

Allan

Travelled with partner
Small room
Stayed 2 nights in Feb 2024
Response from DP on 16 Mar 2024
Thanks Allan for your feedback and we appreciate your business

8/10 Good

Carla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay at the knights Inn. Cute little set up, we got a smoking room and that’s just what it was. The one mattress was a bit slanted and could be replaced. Was relatively quiet and safe. I will definitely stay here again.
Stayed 1 night in Feb 2024
Response from DP on 16 Mar 2024
Thanks Carla for you feedback and we appreciate your business

4/10 Poor

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities
Cigarette burns in bedding. Wrecked of smoke. Crazy crackheads
Stayed 3 nights in Feb 2024
Response from DP on 21 Feb 2024
Thank you Jake for your feedback and we appreciate your business. We will work on the issue that you have mentioned and fix it. Thanks for your patience

6/10 Okay

Jake

Stayed 3 nights in Feb 2024
Response from DP on 21 Feb 2024
Thank you Jake for your feedback and we appreciate your business

8/10 Good

Ulysses, Mississauga

Liked: Cleanliness, staff & service
Good location and ample parking..
Stayed 1 night in Feb 2024
Response from DP on 21 Feb 2024
Thank you Ulysses for your feedback and we appreciate your business

4/10 Poor

Candice

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid extra for a smoking room and still were housed next to screaming infants. Front desk male was rude and barely spoke english - frustrated that i needed him to repeat myself. The people inspecting our room were late and tried to tell my fiancé that pre existing damages were our fault we, in fact were incovenienced by the broken window and burn holes. Front desk female at checkout equally rude when my concern grew to a panic as it would be a $200 fine. Never staying here again. Do not reccommend
Stayed 2 nights in Jan 2024
Response from DP on 27 Jan 2024
To all existing and future guests: This guest displayed rude behavior both during check-in and check-out times. Despite our commitment to honoring reservations, we want to emphasize that we do not condone any form of disturbance or inappropriate conduct. In response to the disruptive conduct, we chose not to impose any additional charges on the guest. We have video evidence supporting our account of the incident. Thanks for the time to view this review as this was not an expected and unpleasant experience for us.

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from DP on 3 Feb 2024
Thanks Francois for your feedback and we appreciate your business

10/10 Excellent

Vladimir

Liked: Property conditions & facilities
Nice!
Stayed 1 night in Jan 2024
Response from DP on 3 Feb 2024
Thanks Vladimir for your feedback and we appreciate your business

2/10 Terrible

S

Travelled with family
Disliked: Property conditions & facilities, room comfort
The bed was very uncomfortable, pillows were junk
Stayed 3 nights in Jan 2024
Response from DP on 3 Feb 2024
Dear guest,We sincerely appreciate your comments and feedback. We regret any inconvenience you may have experienced during your stay regarding the pillows and bedding. It would have been helpful if you had contacted the front desk, as we are always ready to assist with any specific needs.We want to highlight that we've recently upgraded most of our beddings, receiving positive feedback from the majority of our guests. However, we understand that individual preferences vary, and we would have been more than happy to accommodate your specific bedding needs if we had known.We apologize for any oversight on our part and assure you that we are committed to providing a more comfortable stay for you in the future. Your feedback is valuable to us, and we look forward to the opportunity to better serve you next time.Thank you for your understanding and for choosing to stay with us.Best regards,Dilip

10/10 Excellent

Alex

Stayed 5 nights in Dec 2023
Response from DP on 3 Feb 2024
Thanks Alex for your feedback and we appreciate your business

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!!!
Stayed 1 night in Dec 2023
Response from DP on 30 Dec 2023
Thanks Vladimir, we appreciate your feedback and business as well.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hot water tap was almost broken off the tub was dangerous very slippery...the curtains were old and worn out looked like rags...only stayed 1 night it was good enough for me but they should really make the bathtub safer and fix the taps...the bed was fresh clean and comfortable..for the price it was okay...
Stayed 1 night in Dec 2023
Response from DP on 27 Dec 2023
Thank you Suzanne for your feedback and we appreciate your business. We will look into issues that you mentioned and fix them. Thanks again for the detailed review

10/10 Excellent

Vladimir

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DP on 27 Dec 2023
Thank you Vladimir for your feedback and we appreciate your business

8/10 Good

Thien An

Stayed 2 nights in Dec 2023
Response from DP on 27 Dec 2023
Thanks Thien for you feedback and we appreciate your business

10/10 Excellent

Lise

Stayed 2 nights in Dec 2023
Response from DP on 14 Dec 2023
Thank you Lise for your business and we appreciate your feedback.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from DP on 14 Dec 2023
Thank you Samanta for your business and we appreciate your feedback.

8/10 Good

Anna

Business traveller
Liked: Staff & service, amenities
Stayed 3 nights in Nov 2023
Response from DP on 14 Dec 2023
Thank you Anna for your business and we appreciate your feedback.

4/10 Poor

chris

Disliked: Staff & service, property conditions & facilities
The cleaning staff were polite however the man behind the main desk was quite rude.
Stayed 4 nights in Dec 2023
Response from Guest Relations on 11 Dec 2023
Dear Chris,Thank you for sharing your compliments on our housekeeping team's service. They will be delighted to receive your praise. Your feedback will be discussed with our front desk team for improvement possibilities. We appreciate your business and hope to see you again soon.

8/10 Good

Cathy

Travelled with family
It was near all the locations i needed to be at for the weekend.
Stayed 1 night in Dec 2023
Response from DP on 14 Dec 2023
Thank you Cathy for your business and we appreciate your feedback.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times and always got good value for amount paid
Stayed 1 night in Nov 2023
Response from DP on 30 Nov 2023
Thank you Steve, we appreciate your comments and repeated business as well.

10/10 Excellent

Andrew

Travelled with family
Liked: Staff & service, amenities
Staff was attentive and we got our lightbulb changed as soon as we reported it was burnt out.
Stayed 1 night in Nov 2023
Response from DP on 30 Nov 2023
Thank you Andrew, we appreciate your feedback and business as well.

10/10 Excellent

Hamid

Stayed 1 night in Nov 2023
Response from DP on 21 Nov 2023
Thanks Hamid for your rating our property. We appreciate your business and feedback as well.

2/10 Terrible

Lucinda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not appropriate for families
It didn’t look safe for my son and I to stay there so we left but still had to pay for the room plus another hotel to stay in. It is a motel which was not evident from the description or photos.
Stayed 1 night in Nov 2023
Response from DP on 21 Nov 2023
Dear Lucinda, we have looked into the issue you have reported. You mentioned to our desk staff that you won’t stay at our place without even checking our room or anything. We cannot refund in this case as you would have checked about our location and canceled reservation 24 prior with Expedia. We hope this explains more and we assure that we have security cameras and our place is secured. Thanks again for considering our place at first place for your stay.

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and excellent friendly staff.
Stayed 1 night in Nov 2023
Response from DP on 21 Nov 2023
Thanks Phil for your comments. We appreciate your business and feedback as well.

8/10 Good

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean for price great!! Would stay here again
Stayed 4 nights in Nov 2023
Response from DP on 21 Nov 2023
Thanks Rachelle for your encouraging comments. We appreciate your business and feedback as well.

10/10 Excellent

Mike

Busy area of town
Stayed 1 night in Nov 2023
Response from DP on 30 Nov 2023
Thank you Mike for rating our business. We appreciate your feedback and it was pleasure hosting you.

10/10 Excellent

Aleah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems with the property, worth what we paid and would stay again
Stayed 1 night in Nov 2023
Response from DP on 12 Nov 2023
Thanks Aleah for your comments and we appreciate your business

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was relaxing, clean and very decorative
Stayed 1 night in Nov 2023
Response from DP on 12 Nov 2023
Thanks William for your comment and we appreciate your business

10/10 Excellent

Margaret

Stayed 1 night in Oct 2023
Response from DP on 3 Nov 2023
Thank you Margaret for your rating our facility and we appreciate your business.

6/10 Okay

Aspen

Stayed 1 night in Oct 2023
Response from DP on 31 Oct 2023
Thanks Aspen your feedback and we appreciate your business

6/10 Okay

Dagmar

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from DP on 12 Nov 2023
Thank you Dagmar for your feedback and we appreciate your business

6/10 Okay

Bonnie

Disliked: Staff & service, amenities
The room was basic. No hook up for devices unless you had a plugin cord. We had 2 very small bath towels, 1 hand towel and 2 face cloths. We called for extra bath towels and were told no. The manager/owner was not very friendly. I would not stay there again nor recommend it.
Stayed 2 nights in Oct 2023
Response from DP on 31 Oct 2023
Thanks Bonnie for your feedback and we appreciate your business. We will work on the issues that you have have brought up to us and we will work on them. Thanks again

8/10 Good

Debra

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from DP on 17 Oct 2023
Thanks Debra for your business and we appreciate your time in rating our property. Thanks again.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knight’s Inn London, Ontario
Knight’s Inn offers a great stay for an affordable price. I often stay here when I’m in London. The location is great being close to Argyle Mall and lots of shopping and dining options.
Stayed 1 night in Oct 2023
Response from DP on 11 Oct 2023
Thank you Donald for your feedback and we appreciate your business and loyalty

8/10 Good

amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
price was good ,location was convenient, banks and shopping close by
Stayed 4 nights in Sep 2023
Response from DP on 11 Oct 2023
Thank you Amanda for your feedback and we appreciate your business

8/10 Good

Jeannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet comfortable. Good fish and chips cross the street. Flea market on the weekend nearby Bed lamp burned out
Stayed 2 nights in Sep 2023
Response from DP on 26 Sept 2023
Thank you Jeannette for you feedback and we appreciate your business

6/10 Okay

James

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not All Knights Inns Are Created Equal
I am unfamiliar with London but have had good experiences with Knights Inns in other communities when travelling. This location was in a more industrial part of town. There was rubbish in the yard (old mattress etc.). The bathroom was clean but there was a need for repairs and deep cleaning throughout. I needed to move a bedside table to plug in my laptop and it was quite dirty behind. The room generally smelled damp and musty. I had to open the window to air it out and dehumidify it with the aircon. My keycard demagnetized almost immediately and I was pertly accused of having put it next to my mobile after I was told not to. Perhaps they need a better keycard system. The wifi went out during the night a couple of times. The refrigerator and microwave were in good working order and there was plenty of hot water. Passable basic accommodations if you overlook one or two things.
Stayed 1 night in Sep 2023
Response from DP on 26 Sept 2023
Thank you James for your feedback and we appreciate your business. We will work on deficiencies that you have stated and rectify them. Thanks again

8/10 Good

dominique

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from DP on 25 Sept 2023
Thanks Dominique for your business and we appreciate your feedback. Thanks again

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 1 night in Sep 2023
Response from DP on 25 Sept 2023
Thanks Suzanne for your business and we appreciate your feedback. Thanks again

8/10 Good

Svea

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
The rooms were clean. Loved the funny scene painting on the wall in my room. Front desk service lacked friendliness. No Hairdryer in the room. Good overall for a Motel.
Stayed 1 night in Sep 2023
Response from DP on 25 Sept 2023
Thanks Svea for your business and we appreciate your feedback. Thanks again

2/10 Terrible

Mark

Stayed 1 night in Sep 2023
Response from DP on 11 Oct 2023
Thank you Mark for your feedback and we appreciate your business. We wish to know more on the part that is not as per your satisfaction.

2/10 Terrible

Tim

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After waiting for a while to check in we had to actually call tge front desk, where we were standing for someone to check us in. The room smelled terrible. After a very stressful day we cam back exhausted to find bedbugs on tge desk and in tge bathroom. We left immediately and informed them by phone that we wouod like our money back. We are still waiting.
Stayed 1 night in Sep 2023
Response from DP on 9 Sept 2023
Thank you Tim for your feedback and we will investigate the issues and get back to you. Thanks

10/10 Excellent

Alisson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from DP on 4 Sept 2023
Thanks Alisson for your feedback and we appreciate your business.