The location and views from the hotel are just stunning. We booked a suite for a lovely couple of days in the city but without the want for a cramped room and boring views. Having stayed at other famous hotels locally we looked forward to the unique perspective the Plaza presents, with the water taxi pier almost at the front door.
Sadly a bag of Birthday fairly low value gifts were removed from our room, we initially thought this was an error by one of the employees but have since moved to the conclusion sadly they were stolen. The security officer handling to situation seemed genuine at the time, checking CCTV to confirm we had returned from shopping with the items when we said we had. But once we had left to return home we didn’t hear back for over a week, stating there was no CCTV in the corridor and that there was no evidence that the bag had been in the room. A tone in stark contrast to the one presented to ourselves on site, it was as though the hotel didn’t care.
Sadly what had fast become a new hide away up town, was reduced to the north return list. As owners of hospitality venues it’s about understanding the situation the owners sadly misread this one. For 10% of our stay, a voucher for for a low amount would have seen us return several times a year,