Terrace/patio
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Reviews of DoubleTree by Hilton Hotel London - Hyde Park

4 out of 5
DoubleTree by Hilton Hotel London - Hyde Park
150 Bayswater Road, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 416 out of 1002 reviews" "
Rating 8 - Good. 367 out of 1002 reviews" "
Rating 6 - Okay. 125 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 37 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was looking for a property outside congestion zone with parking and close to public transportation. 2 tube stations within 10 minutes. Bus and hop on and off right outside door. Decent restaurants nearby. Lovely outside patio to enjoy a drink or have breakfast. Room was comfortable. Staff was friendly and helpful. Not a 5 star but almost a 4.
Stayed 3 nights in May 2024
Response from Benny Luitjens, General Manager on 23 May 2024
Dear Mary,Thank you so much for your wonderful review, me and my team are happy to read that you enjoyed most of our facilities and services.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Alfredo

Liked: Staff & service, property conditions & facilities
Excellent staff and location
Stayed 1 night in Mar 2024
Response from Benny Luitjens, General Manager on 9 May 2024
Dear Alfredo,Thank you very much for awarding us 5!We hope to welcome you back again soon.With kind regards,

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Benny Luitjens, General Manager on 8 May 2024
Dear Thomas,Thank you very much for awarding us a 4!We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Nydia

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Benny Luitjens, General Manager on 22 Apr 2024
Dear Nydia,Thank you very much for awarding us a 5!We hope to welcome you back again soon.With kind regards,

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, wouldn’t use again
Stayed 1 night in Mar 2024
Response from Benny Luitjens, General Manager on 15 Mar 2024
Dear Natalie,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 1. I would like learn what you found dirty during your time with us and make it right it with you. Would you be willing to contact me directly via email or phone?I am looking forward to your reply.With kind regards,

6/10 Okay

Maribeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property was nice but I will say that the room I stayed in with my partner was very small for the week. The bathroom was also very small and compact. The shower door has no sliding door to close, so water can spill onto the bathroom floor and if you’re tall, this shower is not the best for tall people. Other than that it is convenient and located to all transport.
Stayed 7 nights in Feb 2024
Response from Benny Luitjens, General Manager on 8 Mar 2024
Dear Maribeth,Thank you for reviewing your stay with us, we are pleased to read that most of our services and facilities have met your approval. Please be assured that we will take your valued feedback regarding our bathrooms into consideration for future improvements.We hope to welcome you back again soon.With kind regards,

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Benny Luitjens, General Manager on 19 Feb 2024
Dear Fiona,Thank you very much for reviewing your stay with us and awarding us a 4.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay here and will certainly be back!!! The staff are very friendly and helpful and welcome you with cookies. Enjoyed my sleep on a comfy bed. Great one night.
Stayed 1 night in Feb 2024
Response from Benny Luitjens, General Manager on 12 Feb 2024
Dear Sandra,Thank you very much for your wonderful review!We are happy to read that you have enjoyed your stay with us and hope to welcome you back again soon.With kind regards,

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
All great
Stayed 2 nights in Feb 2024
Response from Benny Luitjens, General Manager on 9 Feb 2024
Dear Alfredo,Thank you very much for awarding us a five!With kind regards,

6/10 Okay

Louise

Liked: Cleanliness
The plumbing is quite noisy and the thermostat is more decorative than functional. The nearness of the park and Notting Hill are the real pluses along with the two tube stations nearby. It’s okay.
Stayed 5 nights in Feb 2024
Response from Benny Luitjens, General Manager on 8 Feb 2024
Dear Louise,Thank you for reviewing your stay with us, I am happy to read that most of our services and facilities have met your approval. I am sorry to read about the difficulties experienced with the plumbing in your room and the thermostat. Please be assured that our maintenance team will review the issue and resolve them for future guests.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Katherine

Stayed 2 nights in Feb 2024
Response from Benny Luitjens, General Manager on 21 Mar 2024
Dear Katherine,Thank you very much for awarding us a 5!We hope to welcome you back again soon.With kind regards,

2/10 Terrible

Shari

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not book
The service was not friendly. The staff were not honest. The room smelled moldy.
Stayed 2 nights in Jan 2024
Response from Benny Luitjens, General Manager on 30 Jan 2024
Dear Shari,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your time in our hotel. On behalf of my entire team I would like to apologize for the inconvenience experienced.Although your stay wasn't perfect, I do hope we may welcome you back again soon.With kind regards,

6/10 Okay

Kay, Salem

Travelled with group
Liked: Staff & service
We found the room cramped, dark and depressing. We moved to another nearby hotel after one night. Breakfast buffet was okay.
Stayed 4 nights in Jan 2024
Response from Benny Luitjens, General Manager on 22 Jan 2024
Dear Kay,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy the decor of our rooms. Please note that wel will have a soft refurbishment this year to brighten up the colour scheme in our rooms.With kind kind regards

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem and the staff are great
Nothing to fancy but everything works, what makes this a great hotel are the staff, all really attentive, nice and also great fun.
Stayed 2 nights in Jan 2024
Response from Benny Luitjens, General Manager on 22 Jan 2024
Dear Chris,Thank you very much for your wonderful review! Me and my team are happy to read that you enjoyed our hospitality.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely return again
Lovely place, lovely staff, room was amazing. Cookies were delicious! Will definitely be back!
Stayed 2 nights in Jan 2024
Response from Benny Luitjens, General Manager on 15 Jan 2024
Dear Claire,Thank you very much for awarding us a 10. We are happy that you enjoyed our hospitality and of course our Doubletree Cookies!With kind regards,

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Benny Luitjens, General Manager on 9 Jan 2024
Dear Caitlin,Thank you very much for awarding us a 10!With kind regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Really bad experience
Really disappointed 3 Bugs found inside room Noisy during our stay when someone collect rubbish in carpark
Stayed 1 night in Jan 2024
Response from Benny Luitjens, General Manager on 4 Jan 2024
Dear Guest,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience in our hotel. For the inconvenience experienced, I would like to apologize on behalf of my entire team.Although your stay wasn't perfect, I do hope we may welcome you back again soon.With kind regards,

10/10 Excellent

Elgene

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay!
Great location and restaurants within walking distance. Room was not ready at normal checkin time. Hotel restaurant was okay but very limited. I had no issues with my reservation or requests. I definitely would stay here again.
Stayed 2 nights in Dec 2023
Response from Benny Luitjens, General Manager on 28 Dec 2023
Dear Elgene,Thank you very much for your wonderful review about your experience with us, we are delighted to read that you have awarded your stay with a 10!We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Steve

Stayed 2 nights in Dec 2023
Response from Benny Luitjens, General Manager on 28 Dec 2023
Dear Steve,Thank you very much for awarding us a 5!With kind regards,

2/10 Terrible

Scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Benny Luitjens, General Manager on 27 Dec 2023
Dear Scott,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 1.On behalf of my entire team I would like to apologize for any inconvenience experienced during your your time with us.With kind regards,

10/10 Excellent

Tai Rui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fantastic staff. Quiet, modern, and well priced for Stoke on Trent. Incredibly close to the pottery museum as well as the Emma Bridge Water Factory.
Stayed 5 nights in Nov 2023
Response from Benny Luitjens, General Manager on 27 Dec 2023
Dear Tai Rui,Thank you very much for awarding us a 5!We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Bo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 6 nights in Dec 2023
Response from Benny Luitjens, General Manager on 20 Dec 2023
Dear Bo,Thank you very much for awarding us a 5! We are happy to read that you enjoyed our superb location.We hope to welcome you back again soon.With kind regards,

8/10 Good

Garry

Stayed 1 night in Dec 2023
Response from Benny Luitjens, General Manager on 20 Dec 2023
Dear Garry,Thank you very much for awarding us an 8!With kind regards,

10/10 Excellent

Douglas W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Benny Luitjens, General Manager on 18 Dec 2023
Dear Douglas,Thank you very much for awarding us a 10!With kind regards,

6/10 Okay

Richard

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Benny Luitjens, General Manager on 5 Dec 2023
Dear Richard,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 6. For any inconvenience experienced, I would like to apologize on behalf of my entire team.With kind regards,

8/10 Good

Dariusz

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Benny Luitjens, General Manager on 20 Dec 2023
Dear Dariusz,Thank you very much for awarding us a 4!With kind regards,

8/10 Good

jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice but uncomfortably small, very tight to get around in with very limited space to open luggage etc.
Stayed 2 nights in Nov 2023
Response from Benny Luitjens, General Manager on 29 Nov 2023
Dear Jocelyn,Thank you very much for awarding us a 4! We are happy to read that you enjoyed most of our services and facilities.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and close to shopping areas and the park. Staff were great!
Stayed 2 nights in Nov 2023
Response from Benny Luitjens, General Manager on 29 Nov 2023
Dear Eileen,Thank you very much for your kind review, we are happy to read that you enjoyed our hospitality and superb location.We hope to welcome you back again soon.With kind regards,

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night stay
Super location. Not as luxurious as expected. Limited staff numbers who work hard.
Stayed 5 nights in Nov 2023
Response from Benny Luitjens, General Manager on 21 Nov 2023
Dear Catherine,Thank you very much for awarding us an 8 and mentioning our wonderful team members.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable rooms
Great location, close to Kensington Gardens. Nice size room and bathroom. Cute dining area.
Stayed 1 night in Nov 2023
Response from Benny Luitjens, General Manager on 21 Nov 2023
Dear Stefanie,Thank you very much for awarding us a 10!We hope to welcome you back again soon.With kind regards,

6/10 Okay

Lauren

Business traveller
Disliked: Staff & service, room comfort
Average, but good location
It was ok. Long queue at check-in, with just one person on the desk. Rooms are tiny. Fine for one night, certainly wouldn't stay any longer. Seems no cookie either, perhaps DoubleTree have dropped this from their customer service offering. That said, good location - opposite Hyde Park & a short walk from the tube.
Stayed 1 night in Nov 2023
Response from Benny Luitjens, General Manager on 17 Nov 2023
Dear Lauren,Thank you for reviewing your stay with us, I am sorry to read that your experience with us wasn't perfect. On behalf of my entire team I would like to apologize for the inconvenience experienced. Regarding the Doubletree cookie, we definitely still offer our signature cookie to all our guests. I will share your valued feedback with the team to ensure all our guests receive this wonderful treat.Although your stay wasn't perfect, I do hope we may welcome you back again in the near future.With kind regards,

10/10 Excellent

Nalaka

Stayed 4 nights in Nov 2023
Response from Benny Luitjens, General Manager on 6 Dec 2023
Dear Nalaka,Thank you very much for awarding us a 5!We hope to welcome you back again soon.With kind regards,

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in London
Lovely hotel near Portobello Market and Hyde Park. Welcome second to none. Enjoyed my biscuit. Room was pleasing with big window showing Hyde Park. Bed comfy with tea/coffee available. Did try to reuse towlels but n towel rail to hang them on. The one downside. Breakfast held in light, airy rooms. Plenty of choice. Again it would have improved with 2 hot drinks machine as there was often a queue Overall , a huge success
Stayed 3 nights in Nov 2023
Response from Benny Luitjens, General Manager on 14 Nov 2023
Dear Suzanne,Thank you very much for your wonderful review about your experience with us, me and my team are happy to read that you enjoyed your time in our hotel.We hope to welcome you back again soon.With kind regards,

8/10 Good

Paula

Stayed 1 night in Nov 2023
Response from Benny Luitjens, General Manager on 29 Nov 2023
Dear Paula,Thank you very much for awarding us a 4!With kind regards,

10/10 Excellent

fatma feyza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cool and cozy place, and special thanks to Caner for his hospitality and deep kindness!!
Stayed 9 nights in Oct 2023
Response from Benny Luitjens, General Manager on 7 Nov 2023
Dear Fatma Feyza,Thank you very much for your lovely review about your experience with us and thank you for mentioning our wonderful team member Caner!We hope to welcome you back again soon.With kind regards,

4/10 Poor

Christian

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Benny Luitjens, General Manager on 1 Nov 2023
Dear Christian,Thank you very much for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 4. Would you be willing to share some more feedback with me regarding your time in our hotel? I'd like to learn where we could have done better. You can contact me directly via benny.luitjens@doubletreelondonhydepark.co.uk.Although your stay wasn't perfect, I do hope we may welcome you back again in the near future.With kind regards,

10/10 Excellent

Sidina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Benny Luitjens, General Manager on 31 Oct 2023
Dear Sidina,Thank you very much for awarding us a 10!We hope to welcome you back again soon.With kind regards,

8/10 Good

Abdulaziz

Stayed 7 nights in Oct 2023
Response from Benny Luitjens, General Manager on 31 Oct 2023
Dear Abdulaziz,Thank you very much for awarding us an 8.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Benny Luitjens, General Manager on 31 Oct 2023
Dear Thomas,Thank you very much for awarding us a 10!We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Great hotel great location
Stayed 3 nights in Oct 2023
Response from Benny Luitjens, General Manager on 31 Oct 2023
Dear Joel,Thank you very much for awarding us a 10! We are happy to read that you enjoyed our superb location in London.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Nick

Stayed 6 nights in Sep 2023
Response from Benny Luitjens, General Manager on 31 Oct 2023
Dear Nick,Thank you very much for awarding us a 10!With kind regards,

6/10 Okay

Cindy

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Oct 2023
Response from Benny Luitjens, General Manager on 17 Oct 2023
Dear Cindy,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your experience with a '3". On behalf of my entire team I would like to apologize for any inconvenience experienced.With kind regards,

10/10 Excellent

Mohamed

Stayed 2 nights in Oct 2023
Response from Benny Luitjens, General Manager on 16 Oct 2023
Dear Mohammad,Thank you very much for awarding us a 10!We hope to welcome you back again soon.With kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Portobello neighborhood on one aide, Hyde Park across the street and the Queensway tube stop convenient to all locations. Staff very friendly. Infrastructure a little tired but beds clean and comfortable.
Stayed 3 nights in Oct 2023
Response from Benny Luitjens, General Manager on 13 Oct 2023
Dear Guest,Thank you very much for your lovely review about your experience with us, me and my team are happy to read that you enjoyed our superb location!We hope to welcome you back again soon.

10/10 Excellent

Leon J, Gallatin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ready when we arrived at noon and staff was outstanding.
Stayed 7 nights in Sep 2023
Response from Benny Luitjens, General Manager on 9 Oct 2023
Dear Leon J,Thank you very much for awarding us a five!We are delighted to read that you enjoyed your time in our hotel.With kind regards,

2/10 Terrible

Lyndon

Stayed 1 night in Sep 2023
Response from Benny Luitjens, General Manager on 9 Oct 2023
Dear Lyndon,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your experience with a "1". Would you be willing to share some more feedback with me and where we've disappointed you? You can contact me directly via benny.luitjens@doubletreelondonhydepark.co.uk.With kind regards,

2/10 Terrible

Verified traveller

Disliked: Room comfort
Uncomfortable nights stay
The aircon wasn’t working and we were told that the engineer is working on it. This happened for both nights and it was absolutely terrible because of the heat. We happened to be in London when the temperature was at 30 degrees. We couldn’t sleep properly for both nights and nothing was done to help us get through the heat with both nights being extremely uncomfortable. Very frustrating. Although staff were nice, the whole point of staying over is about comfort and being able to sleep, neither was applicable for 2 nights which is really sad. If I had known the air con wasn’t working I’d have booked a different hotel, there was no flexibility or solution which is terrible.
Stayed 1 night in Sep 2023
Response from Benny Luitjens, General Manager on 11 Sept 2023
Dear Guest,Thank you for reviewing your stay with us, I am sorry to read that you experience with us wasn't a positive one due to the temperature in your room. On behalf of my entire team I apologize for the inconvenience experienced. Although your stay wasn't great, I do hope we may welcome you back again in the future,With kind regards,

2/10 Terrible

Alpesh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches.
Stayed 4 nights in Sep 2023
Response from Benny Luitjens, General Manager on 11 Sept 2023
Dear Alpesh,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your stay with a 1. For any inconvenience experienced, I'd like to apologize on behalf of my entire team.Although your stay wasn't perfect, I do hope we may welcome you back again in the near future.With kind regards,

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy holiday
Lovely mum and I really enjoyed it
Stayed 4 nights in Sep 2023
Response from Benny Luitjens, General Manager on 11 Sept 2023
Dear Andrew,Thank you very much for awarding your stay with a 10!We hope to welcome you back again soon.With kind regards,

8/10 Good

B

Liked: Cleanliness, property conditions & facilities, room comfort
Very Comfortable Bed
The bed was incredibly comfortable in a nice Deluxe King room. We did have a couple of hiccups at initial arrival at the hotel. We knew we were too early to check in but asked the hotel to store our luggage which they did so perfectly. We made our payment there and then rather than later when we returned to our assigned room but almost got charged for 8 nights stay instead of 1 night, even though the receptionist took our surname and followed up with my first name correctly, but later apologised saying it was for another person's booking. Later, on our return, a different receptionist tried to charge us yet again for the payment that we had already paid earlier plus a refundable £30 fee - genuine mistake I am sure but I was so glad to have been watching out for the amounts on the card machine!!
Stayed 1 night in Aug 2023
Response from Benny Luitjens, General Manager on 5 Sept 2023
Dear Guest,Thank you for reviewing your stay with us and despite some hiccup's with your credit card payments, you have awarded us an 8.We hope to welcome you back again soon.With kind regards,