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Reviews of Smart Hyde Park View - Hostel

2 out of 5
Smart Hyde Park View - Hostel
16 Leinster Terrace, London, England

Reviews

6.8
Rating 10 - Excellent. 36 out of 253 reviews" "
Rating 8 - Good. 81 out of 253 reviews" "
Rating 6 - Okay. 81 out of 253 reviews" "
Rating 4 - Poor. 37 out of 253 reviews" "
Rating 2 - Terrible. 18 out of 253 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lai Ming

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 11 nights in Mar 2024
Response from TEAM HPV on 13 Apr 2024
Hello, Thank you for taking your time to write us a review. We are sorry to read that our hostel/ your stay didn’t live up to your expectations. We will take your valuable feedback into account and hopefully, if you decide to stay again with us, you will notice all the positive improvements.

6/10 Okay

Sarnai

Liked: Cleanliness
Some staff so rude specially cleaner staff and i was stayed 6 day and room number 407 and room have 3 double bed and some people drink alcohol in the room and i thinks same guy bring the girl and make love that was horrible night and next day i was make complain in reception but they didnt care about that so think about before you book the hostel
Stayed 8 nights in Mar 2024
Response from TEAM HPV on 31 Mar 2024
Hello, Thank you for taking your time to write us a review. We are sorry to read that our hostel/ your stay didn’t live up to your expectations. We will take your valuable feedback into account and hopefully, if you decide to stay again with us, you will notice all the positive improvements.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel, clean and comfortable.
Stayed 2 nights in Jan 2024
Response from TEAM HPV on 28 Jan 2024
HelloThank you for taking your time to write us a review.Please do not hesitate to follow our latest news and offers on our social networks.We hope we will see you again soon!Kind RegardsHPV team.

10/10 Excellent

Amanda

Stayed 1 night in Nov 2023
Response from TEAM HPV on 17 Nov 2023
Hello,Thank you for taking your time to write us such a nice review and rating the hostel so high.Please do not hesitate to follow our latest news and offers on our social networks.We hope we will see you again soon!

10/10 Excellent

Martin

Stayed 1 night in Nov 2023
Response from TEAM HPV on 18 Dec 2023
HelloThank you for taking your time to write us a review.Please do not hesitate to follow our latest news and offers on our social networks.We hope we will see you again soon!Kind RegardsHPV team.

8/10 Good

Jodie

Stayed 1 night in Aug 2023
Response from TEAM HPV on 21 Oct 2023
Hi there Thank you for your feedback. We are very glad to learn that you enjoyed your stay. Hope to see you back sometime soon! Good luck with the rest of your travels, HPV Team

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from TEAM HPV on 3 Jul 2023
Hello,Thank you for taking your time to review and rate the hostel so high. Please do not hesitate to follow our latest news and offers on our social networks. We hope we will see you again soon!

2/10 Terrible

Lenka

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from TEAM HPV on 16 Jul 2022
Hello, Thank you for taking your time to write us a review. We are sorry to read that our hostel/ your stay didn’t live up to your expectations. We will take your valuable feedback into account

8/10 Good

Masoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from TEAM HPV on 3 Jul 2022
Thank you for rating us so high. We are glad we exceeded your expectations. We hope to see you again soon. Kind regards, team HPV.

10/10 Excellent

Richard

Stayed 1 night in Jun 2022
Response from TEAM HPV on 27 Jun 2022
Hello, Thank you for taking your time to write us such a nice review and rating the hostel so high. Please do not hesitate to follow our latest news and offers on our social networks. We hope we will see you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from TEAM HPV on 20 May 2022
Thank you for rating us so high. We are glad we exceeded your expectations. We hope to see you again soon. Kind regards, team HPV.

6/10 Okay

Craig

Business traveller
Liked: Cleanliness, property conditions & facilities
Great location just 3 blocks from main street of restaurants and tube.1 block to park.
Stayed 3 nights in Apr 2022
Response from TEAM HPV on 16 May 2022
THANK YOU

10/10 Excellent

Valentina

Travelled with family
Liked: Cleanliness, staff & service, amenities
This place is amazing! Good location, good price and good customer service. I got a private twin room for one month. For the check-in I was assisted by Lionel and Tiffany, who were extremely nice and professional! They are above and beyond. The hostel offers free Wi-Fi, daily breakfast, room service every day, a communal refrigerator and laundry facilities. It is a clean and a well-maintained hostel. I will definitely stay here every time I visit London. There is simply nothing negative to say about it! Hyde Park, tube/bus stations, grocery stores and good restaurants are nearby. Safe neighbourhood!
Stayed 27 nights in Mar 2022
Response from TEAM HPV on 15 Apr 2022
Hello, Thank you for taking your time to write us such a nice review and rating the hostel so high. Thank you for choosing our hostel, and for taking the time to write such a lovely review! We are so glad to hear that you enjoyed our hospitality.....great customers like you make delivering exceptional customer service easy. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Our goal is to ensure each guest gets an excellent customer service and our reception staff is highly trained in customer services. Please do not hesitate to follow our latest news and offers on our social networks. We enjoyed having you as much as you enjoyed staying with us. We look forward to welcoming you back to our hotel in the future. Kind regards HPV Team.

10/10 Excellent

LAURA

Stayed 1 night in Dec 2021
Response from HPV team. on 16 Apr 2022
Hello Thank you for taking your time to write us such a nice review. Please do not hesitate to follow our latest news and offers on our social networks. We hope we will see you again soon! Kind Regards HPV team.

10/10 Excellent

Hassan

Stayed 11 nights in Nov 2021
Response from TEAM HPV on 3 Dec 2021
Thank you for rating us so high. We are glad we exceeded your expectations. We hope to see you again soon. Kind regards, team HPV.

6/10 Okay

Perry

Disliked: Staff & service
Stayed 1 night in Nov 2021
Response from TEAM HPV on 30 Nov 2021
Hi There, Thanks for taking the time to leave us a review. We really appreciate it. Hopefully you'll be back to visit us again soon.

8/10 Good

ALI FIRAAS

Liked: Cleanliness, staff & service, property conditions & facilities
Finely Georgian House.
Comfortable hallway on the elevation access. Just to share our fully equipped kitchenette next to the dining hall. Too small bed due to over 6 beds shared room.
Stayed 14 nights in Nov 2021
Response from TEAM HPV on 29 Nov 2021
Hi there Thank you for your feedback. We are very glad to learn that you enjoyed your stay. Hope to see you back sometime soon! Good luck with the rest of your travels, HPV Team

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay
Stayed 7 nights in Nov 2021
Response from TEAM HPV on 29 Nov 2021
Hi there Thank you for your feedback. We are very glad to learn that you enjoyed your stay. Hope to see you back sometime soon! Good luck with the rest of your travels, HPV Team

8/10 Good

Charlie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
One night stay
We were only there for one night but slept well. The beds were comfy and room was clean. It was also quiet! Good value for money. The only issue was not being able to get down in the lift from the top floor, one of us has to walk with a stick so it was difficult.
Stayed 1 night in Oct 2021
Response from TEAM HPV on 11 Oct 2021
Hello Thank you for taking your time to write us such a nice review. Please do not hesitate to follow our latest news and offers on our social networks. We hope we will see you again soon! Kind Regards HPV team.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single Ensuite
The single room with an ensuite bathroom/shower was perfect for my short business stay. It provided comfort in the perfect location, at a great price! Check-in was fast and easy, the room was easy to access using the lift, it was clean and efficient. There is a small kitchen on the lower level, a café on the ground floor, and a pub next door. There is also a small grocery across the street. I highly recommend it!
Stayed 3 nights in Aug 2021
Response from TEAM HPV on 15 Aug 2021
Hello, Thank you for taking your time to write us such a nice review and rating the hostel so high. Please do not hesitate to follow our latest news and offers on our social networks. We enjoyed having you as much as you enjoyed staying with us. We hope we will see you again soon! Kind regards HPV Team.

2/10 Terrible

Verified traveller

Stayed 14 nights in Nov 2020
Response from TEAM HPV on 25 Nov 2020
Thank you for your feedback and we apologize if you weren't satisfied with our service, if you please could contact us at customercare@smartbackers.com to provide further information on what you did not like our hostel so we can improve our services.

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from TEAM HPV on 14 Nov 2020
Hello Thank you for taking your time to write us such a nice review. Please do not hesitate to follow our latest news and offers on our social networks. We hope we will see you again soon! Kind Regards HPV team.

6/10 Okay

Taus

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
not something worth to stay
I didn’t stay because I felt wasn’t to comfortable for me to stay and I was sharing a room with a male, which am not comfortable with
Stayed 1 night in Sep 2020
Response from TEAM HPV on 30 Sept 2020
Thanks for taking the time to leave us a review, we really appreciate it! We're glad to hear there were some positive aspects to your experience at our hostel and we're really sorry to hear that there were other things that you weren't happy with. We're always listening to guest feedback and working hard to improve. We'll be looking into all the points that you've mentioned and trying to find solutions for them. We do strive for all our guests to feel comfortable and completely satisfied with their stay with us. We do urge dissatisfied guests to report to reception, who are always happy to help and solve issues that our guests may have. We hope you enjoyed your stay in London

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Helpful staff.
Excellent position. Within walking distance of the Royal Albert Hall, where I was visiting. My room was above the entrance. There were notices that asked guests not to make a loud noise after 10pm & the first 3 nights if my stay, people were talking outside which kept me awake so I mentioned this to reception the next day & it was stopped thereafter.
Stayed 6 nights in Nov 2019
Response from TEAM HPV on 16 Apr 2022
Hello, Thank you for taking your time to write us such a nice review and rating the hostel so high. Please do not hesitate to follow our latest news and offers on our social networks. We enjoyed having you as much as you enjoyed staying with us. We hope we will see you again soon! Kind regards HPV Team.

6/10 Okay

Jesse

Liked: Staff & service
Decent except for the lockers.
Good service and location. The beds were 3 high bunk beds but the first one was on the floor. This was my bed and it was a bit wierd being on the floor. One of the bottom bunks replaced with the lockers, which would be fine, however whoever installed them was an idiot. 2 of the lockers were placed behind the ladders that go to the above bunks which were bolted and welded in place so they couldn't swing on the hinges that they could have. This resulted in not being able to access 2 of the lockers.
Stayed 3 nights in Jul 2019
Response from Hyde park view on 27 Aug 2019
Thanks for taking the time to leave us a review, we really appreciate it! We're glad to hear there were some positive aspects to your experience at our hostel and we're really sorry to hear that there were other things that you weren't happy with. We're always listening to guest feedback and working hard to improve. We'll be looking into all the points that you've mentioned and trying to find solutions for them. We hope you enjoyed your stay in London

2/10 Terrible

Verified traveller

Liked: Cleanliness
Breakfast was terrible no tea spoons to make your drinks only bread and cereal nothing else
Stayed 2 nights in Jul 2019
Response from Hyde park view on 27 Aug 2019
Hello, Thank you for taking your time to write us a review. We are sorry to read that our hostel/ your stay didn’t live up to your expectations. We will take your valuable feedback into account and hopefully, if you decide to stay again with us, you will notice all the positive improvements.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
The location is good. It’s easy to navigate from around that area. I was traveling alone and I felt safe. I felt that this hostel wasn’t as social as others I’ve been to. I did have breakfast one morning at the hostel and I wouldn’t recommend. It’s only toast and cereal with juice.
Stayed 4 nights in Jun 2019
Response from Hyde park view on 27 Aug 2019
Hello, We review our performance continually in order to improve our standards, for this reason we will take your valuable feedback into account so that our future guests can notice the positive changes. Thank you for taking the time to review us.

10/10 Excellent

Yuet Ngoh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from HPV Team on 27 Aug 2019
Thank you so much for your such nice review. We hope see you again !

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe location a short walk from the bus services. Small food shops and restaurants near by. Private bathroom to share with roommates.
Stayed 2 nights in Mar 2019
Response from Manon on 22 May 2019
Thank you so much for your such nice review. We hope see you again ! HPV Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019
Response from HPV Team on 27 Aug 2019
Hello Thank you for taking your time to write us such a nice review. Please do not hesitate to follow our latest news and offers on our social networks. We hope we will see you again soon! Kind Regards HPV team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Good service. Worth the money. Highly recommended.
Stayed 1 night in Mar 2019
Response from HPV Team on 27 Aug 2019
Thank you so much for your such nice review. We hope see you again !

10/10 Excellent

Denen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was great
Stayed 1 night in Nov 2018
Response from HPV Team on 27 Aug 2019
Thank you so much for your such nice review. We hope see you again !

6/10 Okay

Jan

Disliked: Cleanliness, property conditions & facilities, room comfort
Hostel close to Kensington Gardens & the West End
Hostel was very busy. Photos were misleading - room much smaller than I expected, with bottom bunk actually a mattress almost on the floor. No room to sit up in the bed. Only one toilet and shower - in the same room. No additional showers in the building and only one additional female toilet. Notices around said it was ‘quiet time’ after 10pm however this was not enforced, and during my stay there were school/University groups which were still making a noise at 2am! The toilets were difficult to flush, hence some nasty experiences ....
Stayed 6 nights in Oct 2018
Response from f on 16 Oct 2018
Hi there Thank you for your review. We are glad to learn that we were able to assist and that the facilities were up to scratch. Hope to see you back sometime soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hostel that felt like a hotel
We had a twin room and it did not feel as if we were in a hostel. Every bit as good as the many 2 & 3 star hotels in this area of London We were in London for my daughter who was swimming in an event in the Serpentine so the location was excellent. Good value for the price.
Stayed 2 nights in Sep 2018
Response from f on 16 Oct 2018
Hi there Thank you for your review. We are glad to learn that we were able to assist and that the facilities were up to scratch. Hope to see you back sometime soon.

8/10 Good

masato

This hostel is good!
It was so good. It's my first stay for using abrord youthhostel. Receptionist was good. Their bathroom and room was clean. I thought I will stay again.
Stayed 1 night in Sep 2018
Response from f on 16 Oct 2018
Hi there Thank you for your review. We are glad to learn that we were able to assist and that the facilities were up to scratch. Hope to see you back sometime soon.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from f on 16 Oct 2018
Hi there Thank you for your review. We are glad to learn that we were able to assist and that the facilities were up to scratch. Hope to see you back sometime soon.

6/10 Okay

Rodrigo

Stayed 1 night in Jul 2018
Response from TEAM HPV on 16 Apr 2022
Hi there Thank you for your review. We are glad to learn that we were able to assist and that the facilities were up to scratch. Hope to see you back sometime soon.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hostel experience
We had three beds in a 8 bed mixed dorm. The bathroom was inside the room and was small, and extremely stuffy after someone had taken a shower. There were not enough lockers in the room for the number of beds, and most of the lockers were Broken and unable to close. The lockers were also too small to fit a carry-on sized bag if you were lucky enough to get one. The room itself was so small and narrow that only two or three people could have their suitcase open at the same time. If you had a suitcase bigger than a carry-on size, you probably wouldn’t even be able to open it in the room. The room was stuffy and also looked like it hadn’t been cleaned, as there was half-eaten food, crumbs, and garbage where the lockers are. There were two three-person bunks and one two-person bunk. The height of each bunk was so short that you can’t sit up in bed. The three-person bunks has a bed that was literally on the floor. The “beds” were just a thin exercise-type mat covered with a sheet. Elevator was extemely slow and the buttons did not light up. Rowdy guests entered the hostel’s bar area and tried to steal beer, then exited the hostel and tried to steal someone’s cigarette and tried to steal my friend’s cell-phone straight from her hands. Overall, this was the worst hostel I have ever stayed in. Would not recommend.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
I guess that for this low price it's ok
Stayed 5 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Soso
...the room is quite small and a little bit suffocating! Shower area extremely tiny....not really good!
Stayed 3 nights in May 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Street view, not park view
Tiny room for 6 people. Not enough room to store luggage so people’s bags are all over the floor, meaning the room does not get properly cleaned. No control on radiator to adjust meant room was stifling hot and uncomfortable. Window only opened partially and let in all of the noise from the street, so didn’t help with sleeping anyway.
Response from HPV Team on 27 Aug 2019
Thanks for taking the time to leave us a review, we really appreciate it! We're always listening to guest feedback and working hard to improve.

6/10 Okay

Verified traveller

Disliked: Room comfort
Great location, but very noisy and unhelpful staff
I knew who expect with a hostel and this was as advertised. I can slee through anything and am a deep sleeper, but the road noise is deafening. The first couple nights I had good respectful roommates. The next few nights were a nightmare! Snoring, yelling, fighting, a creepy guy in his 50’s above me and two 18 year old German girls that were scared of him. The staff were ok but unhelpful. just be weary of your roommates. Otherwise - ok
Stayed 5 nights in Mar 2018
Response from Tito on 3 Apr 2018
Hello. Many thanks for staying with us and for providing your valuable feedback. We have taken on board your comments and will work in order to improve our services Kind Regards from the Smart Hostels Team

8/10 Good

Verified traveller

Liked: Cleanliness
Smart Hyde Park View
You get what you pay for! Location brilliant!
Response from Tito on 5 Apr 2018
Thank you for taking your time to write us such a nice review and rating the hostel so high. Please do not hesitate to follow our latest news and offers on our social networks. We hope we will see you again soon!

8/10 Good

Lee

Liked: Staff & service
Stayed 1 night in Mar 2018
Response from Tito on 11 Apr 2018
Thank you for taking your time to write us such a nice review and rating the hostel so high. Please do not hesitate to follow our latest news and offers on our social networks. We hope we will see you again soon!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Ok staff, sited near 3 Stations & convenient shops
Stayed 2 nights in Mar 2018
Response from Tito on 3 Apr 2018
We loved having you with us, it is very satisfying for us to read that you had a good stay with us.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean and as expected. Well done ...
Stayed 1 night in Jan 2018
Response from hammed on 28 Jan 2018
many thanks phillip.

8/10 Good

Chen-An

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from hammed on 28 Jan 2018
many thanks

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location. Beds are to short for tall people, but the value for price is as expected.
Stayed 1 night in Dec 2017
Response from HAMMED on 6 Feb 2018
THANKS AND HOPE SEE SOON

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2017
Response from Smart Hostels Team on 14 Dec 2017
Hello and thank you for your feedback. Kind regards, Smart Hostels Team

6/10 Okay

Bri, Dallas

Disliked: Property conditions & facilities, room comfort
Typical, budget hostel
It's what you expect for $12-15 a night. Crammed into a tiny room with 8 other people, no room for more than a couple people to get dressed and sort through luggage at a time. No shower curtain, just a tiny half wall so there's always water on the floor after people shower. Noise wasn't bad. Beds weren't completely terrible, but still not very comfortable. Met some really interesting and great people though! Just really needs some improvements and expansions.
Stayed 7 nights in Nov 2017
Response from Smart Hostels on 14 Dec 2017
Hello and thank you for your feedback, much appreciated. We will take your suggestions into consideration to improve our future services. Best regards, Smart Hostels Team