2/10 Terrible
Augusto
13 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were appalled by the fact that Expedia described this property as a ‘boutique’ hotel! It may have been way way back in the day but currently, it is a run-down property which falsely advertised a lift (it was broken during our entire stay and it only reached the 2nd floor (we were on the 3rd level which was actually on the 4th floor). Air conditioning was advertised but also broken in our room. So many things were broken in our room - too many to list (floor tiles, towel racks, shower head, carpet, heater)!!
I had read some of the nasty reviews in advance but I had also read some fairly positive reviews so we were hopeful that there would be some redeeming qualities and sadly, the only two redeeming qualities evident was the large size of the room and the clean bedsheets.
The room decor was dated and dusty and one of the two windows wouldn’t stay open so in the middle of a London summer in a hotel room with no A/C, we struggled to get fresh air in our room.
When we mentioned these deficiencies to the staff, they provided the appropriate lip service (“we’re sorry, we didn’t realize the AC was broken”, “we’re sorry the lift is broken”.).
It is so sad because the building has such great bones and it comes with an incredible history but it is clear that the current owners have no respect for the history and no desire to keep the property in an excellent state.
Augusto
Stayed 2 nights in Jun 2024