Apartment, Private Bathroom (2 bed Perham) | Private kitchen

Reviews of Castletown House Apartments

Castletown House Apartments
11 Castletown Road, West Kensington, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 151 out of 314 reviews" "
Rating 8 - Good. 132 out of 314 reviews" "
Rating 6 - Okay. 21 out of 314 reviews" "
Rating 4 - Poor. 8 out of 314 reviews" "
Rating 2 - Terrible. 2 out of 314 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was excellent. It was clean and tidy upon our arrival. It is located in a secure area, me and m family got access to everything close to it. I highly recommend this property when it comes to stay in a quiet place in London.
Stayed 5 nights in Feb 2024
Response from Mark Poppleton on 27 Feb 2024
A pleasure to receive your review, it was nice meeting you and I am pleased to hear you had a excellent time staying with us. We hope to see you another time.

8/10 Good

Jacqueline

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Mark Poppleton on 27 Feb 2024
Thank you for your stay & review, we hope to welcome you another time

8/10 Good

Ana

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mark Poppleton on 27 Feb 2024
Thank you for your stay and review we hope to welcome you another time.

10/10 Excellent

Charles

Travelled with family
Great location...well appointed property!
Great location...train station close by...quick access to groacery store and restaurant...very convenient set up with full kitchen...lots of space...wonderful option for families visiting the London area...property manager is very helpful. This is our new place to stay when we visit London. See you in the Spring!
Stayed 12 nights in Dec 2023

10/10 Excellent

Veneranda Sibayan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The area is quiet, close to market and transportation and within few minutes from main attractions. Mark is very nice and very polite.
Stayed 6 nights in Nov 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Castletown was a great option for having our own place to stay in London, while still having a host who was reachable and available. The neighborhood was pleasant to walk around and the distance from the Tube station was ideal.
Stayed 8 nights in Nov 2023

10/10 Excellent

Taha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay there and will go back again.
Stayed 6 nights in Nov 2023

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Mark Poppleton on 9 Nov 2023
Thank you for your stay :)

10/10 Excellent

Maryam

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 2 nights in Oct 2023
Response from Mark Poppleton on 29 Oct 2023
Thank you for your stay, hope to see you again soon.Castletown team

10/10 Excellent

Yasir

Liked: Cleanliness, property conditions & facilities
Good experience
Stayed 4 nights in Oct 2023
Response from Mark Poppleton on 18 Oct 2023
A pleasure having you stay with us.

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The manager was perfect. A hands on approach with a friendly attitude.
Stayed 6 nights in Sep 2023
Response from Mark Poppleton on 18 Oct 2023
A pleasure Robert, thank you.

10/10 Excellent

Kathleen

Liked: Cleanliness, room comfort
Nice comfortable safe place. Close to tube Very clean very helpful
Stayed 4 nights in Sep 2023
Response from Mark Poppleton on 18 Oct 2023
Thank you kindly for your feedback and stay, we hope to see you again another time,

10/10 Excellent

sherrie

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient area for groceries restaurants and the Tub we will return and Mark was there for us at all times.
Stayed 7 nights in Sep 2023
Response from Mark Poppleton on 18 Oct 2023
A pleasure having you stay, and thank you for your review.

10/10 Excellent

LALIT

Travelled with family
Liked: Amenities
We stayed at the property for 4 days. The stay was wonderful. Mark is a great host and was always available from the day before check in till our check out. He checked on us daily by texting if everything was going well with our stay. He answered any questions and was always responsive via SMS.
Stayed 4 nights in Sep 2023
Response from Mark on 25 Sept 2023
My pleasure, it was nice to have you stay. I am available my SMS and other methods at all times, thank you for your feedback, for any future guest be sure to take my details so we can communicate whenever needed. Hope to meet another time.

6/10 Okay

Katherine

Travelled with partner
Liked: Amenities
Walkable to necessities. The host are very friendly and welcoming and helpful. To be honest, we hated the apartment - it smelled of cigarettes, the furniture was old and uncomfortable, we did go during a heat wave but it was very hot all the time even with windows open. The bed was very hard and lumpy. We did enjoy the TV options and there is an amazing Italian restaurant behind it. The apartment did have a stove, frig, washer/dryer, and microwave along with some dishes and pans. That was a nice touch. Overall - it was okay, didn’t love it or hate it - but we wouldn’t book again.
Response from Mark Poppleton on 28 Aug 2023
Thank you for your review, and stay with us. I am sorry to learn of these issues, your stay which was back in June 2022 so difficult to remember all. We do not allow smoking in any of our apartments, we ensure to eliminate any smells if anyone ever does but we cannot always be entirely aware unfortunately. I hope you do give us another chance, a lot can change in a year.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great value for the price! Loved the location - close to multiple metro stations and great restaurants and cafes! Also close to many grocery stores and a full kitchen in your unit! Mark had excellent communication and made sure our stay was comfortable. Was a little small for 2 adults and 2 teens with lots of luggage but overall quite comfortable.
Response from Mark Poppleton on 28 Aug 2023
Thank you for your stay and review! I am pleased the unit worked well for you, we appreciate the space is tight for four people, we provide as an option for guests to book but the overall comfort will always be a little less, we believe in offering the option. Hope to see you again!

10/10 Excellent

Rosemary

Travelled with family
Liked: Room comfort
Great apartment
great place to stay for a five day trip, room included small kitchen and washing machine. Close to train station so made for easy getting around London. Mark the host was easy to speak with and was very responsive
Stayed 6 nights in Jun 2023
Response from Mark Poppleton on 29 Jul 2023
Thank you for your stay with us Rosemary, we are pleased you enjoyed your time with us in our lower ground studio apartments.

6/10 Okay

Danielle

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The property was close to the tube which was nice. It wasn't very clean & there's no AC. The bathroom is tiny, has mold & several broken tiles. The owner was friendly & communicated through whats app but I rarely saw anyone on property to request extra towels ect. I was hoping for better.
Response from Mark Poppleton on 29 Jul 2023
Thank you for your stay and review, we offer weekly serviced apartments, and we do not have AC in any of our units, this is listed prior to booking. I apologise if the cleaning was not up to standard, we take our time to ensure this is done so each time. We are available over Whatsapp, this works well for most of our guests, we offer privacy and a hands off approach but had you have reached out you would of seen that we do act when needed. It was a pleasure having you stay with us.

8/10 Good

Ian, Kansas City

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Really good value considering its excellent location. Two underground stations within 6 min walk and buses even closer. There is no lift/elevator here, but they have ground floor flats/apartments. Mark and Lewis could not have been more helpful and the communication is really good. The bed is really comfortable and we really like this place. They are decorating, (May 23), and to be honest, it needs it. The net curtains were torn in two of our rooms and should be replaced. We had problems with our bathroom leaking water and they tried hard to fix it. We would stay here again in a trice, we recommend Castletown, it is so well located for all what you need.
Stayed 8 nights in May 2023
Response from Mark Poppleton on 7 Jul 2023
Thank you for your kind review, it was our pleasure having you stay, we are continually improving our apartments, as much as possible in between stays, we look forward to hopefully meeting you again!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mark was very helpful and friendly, We loved all the amenities in the apartment, Which we used and needed. Such as dishes, stove, refrigerator, washer, iron, can opener, comfortable beds, and teas
Stayed 5 nights in May 2023
Response from Mark Poppleton on 16 May 2023
Thank you your stay and review of our apartments, it was a pleasure having you stay. :)

10/10 Excellent

Susannah

Liked: Cleanliness, room comfort
Absolutely wonderful- thank you!!
We had an AMAZING stay at one of Mark’s apartments! The hosts were beyond kind, gracious, and even patient with us when we realized we had locked ourselves out at 11:30pm. They are excellent with communication. The apartment was beautifully clean (I used to clean hotel rooms at a 5 star inn and it was up to their standards) spacious and in a wonderful neighborhood. It reminded us a lot of Greenpoint, Brooklyn. There are two tube stations nearby and great food options as well. We are excited to stay here again in the future. If you are someone who wants a 5* hotel, spend £500 a night in Soho. If you want a lovely stay in a real neighborhood this place is for you! :)
Stayed 3 nights in Feb 2023
Response from Mark Poppleton on 11 Feb 2023
Such a kind review! Thank you for staying with us, it was a pleasure to meet you both and I am pleased to hear you had such a nice stay with us! Our apartments are in quite a quiet residential area so I am pleased the you enjoyed its charm! We shall see you next time!

6/10 Okay

Bachar

Disliked: Cleanliness, room comfort
Could have been excellent but was not
Location was ok, the communication very good, however the apartment location (basement) and with noice of people entering the building was not optimal, and minor issues with the facilities brought down the rating. Unless these are fixed, it does give a good stay.
Stayed 3 nights in Jan 2023
Response from Mark Poppleton on 25 Jan 2023
Thank you for your stay :) Our basic studio unit is located on the lower ground, and there will be some noise transference, thank you for providing me direct feedback on those minor issues, these are already scheduled for repair or replacement, we are sorry they diminished your stay with us, we are proactive to issues as best we can within our provision. I hope to welcome you back with all of these issues all rectified. See you again :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2022
Response from Mark Poppleton on 16 Dec 2022
Thank you for your review of Castletown Apartments.

10/10 Excellent

Jake

Travelled with group
Liked: Cleanliness, room comfort
An absolute gem!
Mark made sure we had everything we needed, easy enough place to find, good access to the tube network. Any time we had a question it was easy to text Mark via WhatsApp to save on international costs. The WiFi worked always, the rooms well kept, the kitchen had everything we needed, and the beds slept well.
Stayed 9 nights in Nov 2022
Response from Mark Poppleton on 16 Dec 2022
A pleasure to have you all stay, we are glad you had an enjoyable time in London and with your other adventures whilst with us.

8/10 Good

Nanette

Travelled with group
Liked: Cleanliness, property conditions & facilities
Loved it. Great location
Response from Mark Poppleton on 12 Nov 2022
A pleasure to have you all stay with us, we hope to meet another time

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect property for the family, has everything you need. Excellent communication from the host. In a comfortable and quiet neighbourhood very close to two tube stops. Very English walk up accomodation.
Stayed 6 nights in Sep 2022
Response from Mark Poppleton on 22 Sept 2022
Thank you for your stay and review, it was a pleasure meeting you all, thank you for staying in touch throughout your stay, we would welcome you back anytime :)

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very close to the tube, bus, groceries, restaurants. Great location and kitchen equipped for cooking, with washer and dryer.
Stayed 4 nights in Sep 2022
Response from Mark Poppleton on 20 Sept 2022
Thank you for your stay with us and review, it was a pleasure having you stay. I am glad the kitchen was well equipped, if anything is needed additionally guests may also ask us as we may have extra utensils available.

8/10 Good

Spazebound

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Nualnapa

Travelled with family
Liked: Cleanliness, room comfort
Supr cozy stay
Mark and his management team are very helpful in responding to your request. Our family of 3 booked for a one bed room unit plus extra bed but he is very kind to upgrade us to two bedrooms unit. The flat was clean and very nice. Though the furnitures are a bit old but they keep them all in good condition. The tube and grocery are in proximity. We will definite stay with them for our next visit to London.
Stayed 6 nights in Jul 2022

8/10 Good

Rachel

Stayed 4 nights in Jul 2022
Response from Mark Poppleton on 18 Jul 2022
Thank you for your stay and review, we would be delighted to have you stay again.

10/10 Excellent

ANDREW

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment’s facilities were exactly what we needed for a four night London visit. Bed was comfortable and bathroom and kitchen were fine.
Stayed 4 nights in Jul 2022
Response from Mark Poppleton on 16 Jul 2022
Thank you for your stay and feedback, we are pleased to hear you had a nice time for your short visit to London, we hope to see you again!

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
The location was for the convention at Olympia and the caretaker was very helpful. Useful places were pointed out to me and on a map. I would definitely there again.
Stayed 4 nights in Jul 2022
Response from Mark Poppleton on 16 Jul 2022
Thanks for your stay, it was a pleasure meeting you and I am glad I could help. I am on the reception or nearby most days and with my own knowledge happy to help others too find where they need. See you for the next convention!

8/10 Good

Anu

Stayed 5 nights in Jun 2022
Response from Mark Poppleton on 8 Jul 2022
Thank you for your stay, it was a pleasure having you stay with us

6/10 Okay

Deborah Jean

Travelled with family
Close to the tube.
Stayed 7 nights in Jun 2022
Response from Mark Poppleton on 8 Jul 2022
Thank you for taking the time to review us, if we can enhance a future stay with us be sure to let us know. It was a pleasure meeting you all and hope you had a excellent time in London!

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I loved staying here! It was in a great spot close to tube station. Comfortable bed, nicely sized kitchen and bathroom, multiple grocery stores and excellent restaurants nearby. I throughly enjoyed my stay and would definitely stay here again.
Stayed 6 nights in Jun 2022
Response from Mark Poppleton on 20 Jun 2022
Thank you for your kind review of our studio apartments at Castletown House. I am happy to hear you had such a nice time with us and would be delighted to welcome you back!

10/10 Excellent

Torben E.

Stayed 5 nights in Mar 2022
Response from Mark Poppleton on 7 Apr 2022
Thank you for your stay it was our pleasure to have you stay with us.

10/10 Excellent

G

Travelled with family
Liked: Cleanliness, room comfort
Superb hospitality
Excellent and proactive communication from property owner. Very helpful, easy-going, caring. Property was very conveniently located, just 2-3 min from tube station, surrounding was quiet. The property was slightly run-down, but the cooking stove was the best amongst 3 apartments I've stayed so far in the UK (including 2 newer apartments in Birmingham and Milton Keynes)
Stayed 6 nights in Dec 2021
Response from Mark Poppleton on 16 Feb 2022
Thank you for your stay and review, it would be our pleasure to have you return with us in the near future!

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at the flat. Mark was super friendly and accommodating especially when our plans changed and we needed to extend our stay. I would stay here again in a heartbeat. So sad to leave. The flat was spacious, very clean and comfortable. So close to everything.
Stayed 4 nights in Mar 2020

10/10 Excellent

Linda B.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice time during our short visit. Owner was very helpful during our check in and heater issue. Location is close to shops and the tube station. Room was quiet and large. Would come back for another stay.
Stayed 2 nights in Sep 2019
Response from Mark on 11 Feb 2020
Thank you for your stay and review it was a pleasure having you stay with us and hope to see you again.

10/10 Excellent

Lori, Edmonton

Travelled with family
Liked: Cleanliness, amenities
Excellent property in a great location with access to all major attractions in the city of London.
Stayed 6 nights in Dec 2019
Response from Mark Poppleton on 6 Jan 2020
Thank you for your stay with us recently, it was a pleasure to meet with you all, and thank you for your post stay review! A very happy new year to you for 2020!

6/10 Okay

Lee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The apartment is and located in West Kensington. The first thing that greeted us was an overwhelming smell of bleach which lasted for two days. It was so strong that we had to leave the window open so that we could sleep. Its is a pity this could be a nice place as the apartment is a good side. Beds were made with white fresh linen. but pillows so flat we had to put towels under to give some substance. Bathroom probably was the worst feature, just in need of a seriously good clean and cracked tiles on floor Ceiling cracked and bulging and when bleach smell subsided there was an odour from the bathroom. The dishwasher did not work, handles loose from doors. when we mentioned handles on leaving Mark said oh yes I know.... if you know sort it... such an easy thing to remedy. New doors fitted on old kitchen cupboards, but open one and no cupboard inside just empty dirty space. we were out all day and did not cook in the apartment (just breakfast) just as well as only minimal utensils. however by far the worst issue for us was the fact that you could hear all movement from the floor above in the main bedroom. We were awoken at 6/7 am with people walking over head moving cases etc. not sure how this could be solved. It is a 40minute journey from liverpool station with no delays, something to take into consideration if arriving into stansted airport. Tesco express and waitrose around the corner which was convenient.
Stayed 4 nights in Dec 2019
Response from Mark Poppleton on 6 Jan 2020
Thank you for your recent stay with us at Castletown House apartments. It was a pleasure to meet with you and your family. Your feedback is important to us and will be remedied. The bathroom was cleaned with a powerful product, there should of been no odour after this, and was not its purpose. I have fixed the door handles, as mentioned I am looking to now replace as they do not keep themselves secure. I am sorry if I was not clear. Upgrades will be made to your unit this year and I am sorry over the busy period we have not had much access to our apartments, we remedy issues on a ongoing basis and when the apartments are available to us, we cannot close units unfortunately due to seasonal changes in availability. Noise transference is unfortunate and possible in older buildings, we shall try to make guests more aware on check in of this. The area is well served for airports though as you rightly note the journey time on arrival / departure can be timely. Heathrow is around a 45 minute journey in total. Be sure to get in touch with me directly should you return to London and you have my assurances should you stay with us again you will be well looked after, ensuring your stay would be in our third floor unit so no noise would transfer and would have a bit more space as well. All the best for 2020.

10/10 Excellent

Victoriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Mark Poppleton on 6 Jan 2020
Thank you for your stay and review, as well a Very Happy New Year to you all for the year ahead!

10/10 Excellent

Carol, Vancouver Island, Canada

Travelled with family
Liked: Cleanliness, amenities
Mark was very helpful with information when we made the booking and answered many of our questions This was our first visit to London. The property location was good for necessary shops and the underground. There was everything we needed in the apartment and we were very comfortable. Would recommend.
Stayed 3 nights in Nov 2019
Response from Mark Poppleton on 22 Nov 2019
Thank you for your recent stay with us and for your feedback , it was a pleasure to meet you and your family and hope we can welcome you back another time soon to Castletown House!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space and easy access to tube stations and supermarkets.
Stayed 5 nights in Oct 2019
Response from Mark Poppleton on 18 Nov 2019
Thank you for your stay and review, we hope to welcome you back another time soon to London!

8/10 Good

PHILLIPPA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable apartment. Very obliging owner/host. Convenient to underground. At least two good restaurants close by.
Stayed 3 nights in Sep 2019
Response from Castletown House on 3 Oct 2019
Thank you for staying with us at Castletown House, and for your feedback, it was a pleasure having you stay with us and hope to see you again in the near future!

10/10 Excellent

Greystone75, Ottawa ON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location, easy access to the tube, clean, well maintained
Stayed 6 nights in Sep 2019
Response from Castletown House on 3 Oct 2019
Thank you for your review. I am glad the location suited your needs, as well as quick access to the tube so as to connect with other areas of London.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the proximity to underground and restaurants and feeling like part of neighborhood. The management staff was great! I wish I could have seen pictures of apartments, ground level and first floors so I could have seen the apartment size and bathroom size and understood that bed was in living room.
Stayed 8 nights in Jun 2019
Response from Mark on 1 Jul 2019
Thank you for your stay and review of our apartments, we offer various units of differing sizes, no one bedroom or studio is exactly the same for example, so if in doubt by all means get in touch to discuss the available options. Our one bedroom units utilise a sofa bed for additional guests, and occasionally can provide a extra bed. Again thank you for your stay, I am pleased you had a positive experience with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in May 2019
Response from Mark P on 13 Jun 2019
Thank you for your stay and review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location! The neighborhood is quiet, but the Tube, grocery, and restaurants are a block away.... so convenient. The 3 bedroom unit was very comfortable and spacious. The communication from the manager was excellent - Mark was very helpful. We would definitely stay there again. A few minor maintenance things (lightbulbs and loose screws), but the property is in nice condition.
Stayed 4 nights in May 2019
Response from Mark Castletown House on 13 Jun 2019
Thank you for your stay and review of our apartments! We attend to minor repairs as quickly as we can, and can replace any lightbulbs we might of missed, thank you though for drawing this to our attention, we shall endeavour to check over all of our apartments these coming days.

10/10 Excellent

Lize-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious self catering apartment in Kensington
Great value for money, spacious apartment. 5 min walk to West Kensington tube station and 15 walk to Olympia conference center. The property manager Mark was very helpful and went out of his way to accommodate my requests.
Stayed 2 nights in May 2019
Response from Mark Castletown House on 13 Jun 2019
Thank you for your stay and nice review of our apartments highlighting its location. We are on hand for requests throughout the day and much of the evening. I hope to have you stay with us another time.