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Reviews of Hotel Sercotel Portales

3 out of 5
Hotel Sercotel Portales
Portales, 85, Logroño, La Rioja

Reviews

9.0

Wonderful

Rating 10 - Excellent. 181 out of 306 reviews" "
Rating 8 - Good. 100 out of 306 reviews" "
Rating 6 - Okay. 17 out of 306 reviews" "
Rating 4 - Poor. 6 out of 306 reviews" "
Rating 2 - Terrible. 2 out of 306 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great stay at a modern, clean, conveniently located hotel with a great staff. Would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Sercotel Portales on 1 Nov 2023
Dear Guest, Thank you very much for choosing us and for your positive feedback. We are very pleased that you had a pleasant stay and we look forward to welcoming you back very soon. We would like to send you a warm greeting on behalf of the whole team. Yours sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

William, Geneseo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a perfect location, close to a concentration of tapas bars. The view from our room was beautiful. The only downside was that the hotel was hard to find as it was on a side street with not a lot of visible signage. Staff was friendly and helpful. We would stay here again.
Stayed 2 nights in Oct 2023
Response from Sercotel Portales on 24 Oct 2023
Dear William, Thank you very much for choosing us and for taking the time to leave us a positive review. We are glad to know that your stay was pleasant and we hope to welcome you back soon. Kind regards,

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay while on Camino
We liked the location of the hotel-easy walking to restaurants and sights. I liked having a fan in the room. The bed was comfortable.
Stayed 1 night in Oct 2023
Response from Sercotel Portales on 24 Oct 2023
Dear Karen, Thank you very much for choosing us and for taking the time to leave us a positive review. We are glad to know that your stay was pleasant and we hope to welcome you back soon. Kind regards,

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in nice are? But the only thing I didn’t like was that the Air conditioner at night didn’t work because they have the the thermostat outside so the only thing that was working at night was the central fan that was what the front lady told me, and during the day when you leave the room and remove the room card key it would turn the power off so the AC will turn off, what I did was that I put a old plastic card so it won’t turn off.
Stayed 4 nights in Sep 2023
Response from Sercotel Portales on 14 Oct 2023
Good morning Pedro,Thank you very much for choosing us and valuing us positively.Receive a very cordial greeting on behalf of the whole team.Kind regardsLeyre

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aloha La Rioja
This hotel, located on the western fringe of central Logrono, was a great place to stay for the three nights we took in the San Mateo wine harvest festival. Calle Portales is a narrow thoroughfare that dives straight into the heart of Logrono. A short zig-zag from the hotel and one is in the middle of a vibrant tapas and bar scene which we enjoyed immensely. Our room was very clean though smaller than our perception when looking at room photos online. With our four bags, and little room storage, it was very tight. I wish hotels would post room measurements. Front desk staff was friendly and helpful. The breakfast buffet we found to be average. Overall, I would recommend this hotel for those folks who travel light and want clean digs near the action!
Stayed 3 nights in Sep 2023
Response from Sercotel Portales on 24 Oct 2023
Dear Robert, Thank you very much for choosing us and for taking the time to leave us a positive review. We are glad to know that your stay was pleasant and we hope to welcome you back soon. Kind regards,

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Just a basic room /amenities in a good location. Clean, safe, and good enough for a short stay - we've been there for one night only. Parking and the car elevator are a bit tight.
Response from Sercotel Portales on 14 Oct 2023
Dear Michael,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leyre

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent; location (in city center)and staff super friendly. Our room was spacious and super clean. Overall great stay!
Stayed 2 nights in Sep 2023
Response from Sercotel Portales on 14 Oct 2023
Good morning Raquel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leyre

8/10 Good

marisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Lively area
Stayed 1 night in Sep 2023
Response from Sercotel Portales on 17 Sept 2023
Dear MarisaThank you very much for choosing us and for your positive feedback. We are very pleased that you had a pleasant stay and we look forward to welcoming you back very soon. We would like to send you a warm greeting on behalf of the whole team. Yours sincerely,

10/10 Excellent

Laara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sercotel Portales on 11 Sept 2023
Estimada Laara, Muchas gracias por habernos elegido y valorado de manera positiva. Nos alegramos mucho de que haya disfrutado de una agradable estancia y estaremos encantados de darle la bienvenida muy pronto. Reciba un saludo muy cordial en nombre de todo el equipo. Atentamente, Sercotel Portales.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Convenient location and helpful staff but the standard double room seemed very cramped. Bathroom was good sized though. Television had a very limited amount of only Spanish language programs. Parking garage best suited for very small cars. We were lucky that the space next to ours was not used.
Stayed 2 nights in Jun 2023
Response from Sercotel Portales on 1 Jul 2023
Good afternoon,Thank you very much for your positive comment about our hotel! We look forward to seeing you again soon.Yours sincerely,Sercotel Portales.

10/10 Excellent

Elina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is very good the only thing the a/c could not be program cool. It was a bit warm but good place
Stayed 3 nights in May 2023
Response from Sercotel Portales on 28 May 2023
Muchas gracias por su comentario. Estamos encantados de que se haya alojado con nosotros y esperamos verle en próximas ocasiones

8/10 Good

Cecilio

everything was good except that I lost a hat and asked the hotel reception for information and so far I have not received an answer.
Stayed 1 night in May 2023
Response from Sercotel Portales on 13 Jun 2023
Dear Cecilio,Thank you very much for choosing us and for your positive feedback. We are very pleased that you had a pleasant stay and we look forward to welcoming you back very soon. We would like to send you a warm greeting on behalf of the whole team. Yours sincerely,

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position for old town
The hotel is perfectly positioned for access to the tapas area, and shops within 5 minutes walk. We visited a wine-tasting bodega within 25 mins. walk.
Stayed 3 nights in May 2023
Response from Sercotel Portales on 13 Jun 2023
Dear George,Thank you very much for choosing us and for your positive feedback. We are very pleased that you had a pleasant stay and we look forward to welcoming you back very soon. We would like to send you a warm greeting on behalf of the whole team. Yours sincerely,

10/10 Excellent

William, Woodstock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the Old Town. Small hotel with helpful staff close to shops snd lively weekend night life. Logoños was an unexpected treat. Good pinchos all around.
Response from Sercotel Portales on 3 Dec 2022
Dear William,Thanks for choosing us and for leaving such a positive review of our hotel. We are glad that you enjoyed our city and hope to welcome you again soon.Kind regards from the team.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in central Logroño
Nice hotel on edge of central Logroño. Parking is a problem in the area but we made it work!
Stayed 3 nights in Sep 2022
Response from Sercotel Portales on 7 Nov 2022
Dear Alan,Thanks for choosing us and for leaving a positive review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again soon.Kind regards from the team.

8/10 Good

Hirotsugu, West Covina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and price. It's very close to a busy tapas bar area. The room was clean but the walls are thin allowing a lot of noise to come through. The springs on the doors are a little too strong, causing them to slam every time. Also, the elevator wasn't working when we checked in. It was after midnight and probably because the staff at the front desk was inexperienced, but when we requested a missing bath towel, the night desk worker initially told us that we wouldn't be able to get another towel until the next day. Nonetheless, she eventually brought a towel 30 minutes later. Probably the hotel could have a better system in place for situations like this after hours. The price was very low, so I would still think this is a good deal.
Stayed 2 nights in Oct 2022
Response from Sercotel Portales on 25 Oct 2022
Dear Hirotsugu,Thanks for choosing us and for leaving such a positive review. We are glad that you enjoyed your stay and we hope to welcome you again soon.Kind regards from the team.

10/10 Excellent

Ingibjorg

Stayed 1 night in Sep 2022
Response from Sercotel Portales on 27 Sept 2022
Dear Ingibjorg,Thanks for choosing us and for leaving such a positive review.Kind regards.

6/10 Okay

Roger, Bluffton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is fine but for the fact that the walls are too thin and noise is heard everywhere...in other rooms, in hallways, etc.. which makes sleeping difficult. Breakfast was good. Location is great, but not quiet.
Stayed 1 night in Sep 2022
Response from Sercotel Portales on 30 Sept 2022
Dear Roger,Thanks for choosing us and for leaving a review. We are glad to know that you enjoyed breakfast and our location. Kind regards.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful and friendly staff. The room and lobby was clean. I would recommend to stay here if visiting Logrono.
Stayed 1 night in Sep 2022
Response from Sercotel Portales on 24 Sept 2022
Dear Frank,Thanks for choosing us and for leaving a review. We are glad that you enjoyed your stay and we hope to welcome you again soon.Kind regards.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jun 2022
Response from Sercotel Portales on 16 Jun 2022
Buenos días, Gracias por elegirnos y valorarnos positivamente. Nos alegramos de que su estancia fuera agradable y esperamos poder atenderle de nuevo en próximas ocasiones. Reciba un cordial saludo.

10/10 Excellent

Adi

Stayed 1 night in May 2022
Response from Sercotel Portales on 5 Jun 2022
Estimado Adi, Gracias por habernos elegido y por valorarnos positivamente. Esperamos poder atenderle en próximas ocasiones. Reciba un cordial saludo.

10/10 Excellent

Ernest

Stayed 1 night in May 2022
Response from Sercotel Portales on 13 May 2022
Estimado cliente, Muchas gracias por elegirnos y valorarnos tan positivamente. Nos alegramos de que su estancia fuera agradable y esperamos poder atenderle de nuevo pronto. Reciba un cordial saludo.

10/10 Excellent

Garry

Stayed 1 night in Apr 2022

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location.
A two night stay to visit the area, the hotel was in walking distance of the historical sites, shops, restaurants & walks along the Rio Ebro. The room was spacious, clean &had everything one needs. All the staff were helpful & friendly, suggesting places to visit & eat. We would stay again should we be the area
Stayed 2 nights in Nov 2021
Response from Sercotel Portales on 5 Dec 2021
Good afternoon Kenneth. Thanks for choosing us and leving such a wonderful review. We are happy to hear that your stay in Logroño was excelent and hope to see you again soon. Kind regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
Great hotel. Good staff. Great in-town location. Good underground car park. Great breakfast.
Stayed 1 night in Nov 2021
Response from Sercotel Portales on 5 Dec 2021
Good afternoon Mark. Thanks for choosing our hotel for your accommodation, we are happy to know that your stay was excelent and look forward to see you again in the future. Kind regards.

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great great great
Awesome treatment and experience! Really great! People very kind offered us dining options. Room very comfortable.
Stayed 1 night in Oct 2021
Response from Sercotel Portales on 3 Dec 2021
Good afternoon Leandro. Thanks a lot for choosing us and leaving us a review. We are happy to know that you had an amazing experience at Sercotel Portales and hope to see you again soon. Have a great day and Kind regards.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Perfect location near Calle Laurel to enjoy the nightlife. Great free parking very close Clean room and great wifi
Stayed 2 nights in Jul 2020

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from EM on 24 Nov 2019
Estimado Carlos, Muchas gracias por elegirnos y valorarnos de manera tan positiva. Hasta pronto. Reciba un saludo muy cordial en nombre de TODO EL EQUIPO DE PERSONAS DE SERCOTEL PORTALES.

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice respite in Logroño
A nice, serviceable hotel at a perfect location in the historic quarter.
Stayed 1 night in Oct 2019
Response from EM on 24 Nov 2019
Apreciado César, Muchas gracias por habernos elegido y valorado de manera tan positiva. Reciba un saludo muy cordial en nombre de TODO EL EQUIPO DE PERSONAS DE SERCOTEL PORTALES.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff and how helpful they are, they always put the customer first. The breakfast lady is really really nice and it makes our stay so much easier. I have an injury to my neck and she was so helpful. The hotel is so well priced for everything and I can’t imagine how the other hotels in the area manage as I would chose this hotel every time
Stayed 3 nights in Oct 2019
Response from EM on 22 Nov 2019
Dear guest, Thank you very much for choosing our hotel during your trip to Logroño. We´ll be pleased to wellcome you in the near future. King regards FROM ALL SERCOTEL PORTALES STAFF.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on Camino De Santiago. Close to Plaza Mayor & restaurants. Very helpful staff. Nice room and amenities but a bit too small with our large bags.
Stayed 2 nights in Oct 2019
Response from EM on 22 Nov 2019
Dear guest, Thank you very much for choosing our hotel during your trip to Logroño. We´ll be pleased to wellcome you in the near future. King regards FROM ALL SERCOTEL PORTALES STAFF.

10/10 Excellent

Christopher

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019

6/10 Okay

Caroline

Liked: Cleanliness
Disliked: Room comfort
Good location. Hotel so so
Nothing special at all apart from the location. Rooms lack personality and are badly designed - limited space to get past the end of the bed and if you're tall make sure you don't bang your head on the tv.
Stayed 1 night in Sep 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Good location. Good parking. Near everything. Very modern hotel. Good breakfast.
Stayed 2 nights in Sep 2019

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Front desk English is okay. Great location right in the heart of city center. 3 min. walk to the "tapas" alley. Right across the hotel is Tourist Information center this is a definitively a plus. Parking is right behind the center whereas you can park overnight free. My view is that this is a 3-stars hotel.
Stayed 1 night in Jul 2019

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious comfortable rooms in a great location
Spacious and comfortable room with good facilities, situated in a great location right in the centre of the town.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

FIONA

Liked: Cleanliness, property conditions & facilities
Well positioned hotel for access to bars
If you want to get some sleep make sure your room does not look out onto the plaza on a weekend. The windows have double glazing but the noise was still bad with them shut. Room was otherwise clean and comfortable. The hotel has parking available on site (for a fee) but be warned you will not want to have a big car to use it! Rooms
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The position was exactly what we needed. Just took a bit of finding as in the pedestrian area, however sat Nav came up trumps.
Stayed 1 night in May 2019

8/10 Good

Michael, Greenville, SC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was ok for a two-night stay. If we have to stay longer, we need a different Hotel with bigger rooms.
Stayed 2 nights in Mar 2019

10/10 Excellent

Jean, Colchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location
Nice hotel in a perfect location near the pedestrian area where the tapas bar and restaurants are located. Parking available but not for too big cars. Breakfast was delicious and with great variety of cold and hot dishes. It's a perfect location to visit all the wineries of La Rioja. You can even walk to some from the hotel. Will definitely consider staying at Sarcotel next time we visit Logroño.
Stayed 2 nights in Oct 2018

10/10 Excellent

Chris

Affordable luxury in a good location.
We were walking the Camino and decided we needed a night of luxury as a break. This Hotel was just what we wanted. Comfy beds, nice view out of the window, spacious room. The Hotel was very well priced too which made it all the better. The hotel is a modern hotel. Staff were friendly & helpful.
Stayed 1 night in Aug 2018