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Reviews of PURO Łódź Centrum

4 out of 5
PURO Łódź Centrum
ul. Ogrodowa 16, Lodz, Lodz

Reviews

9.4

Exceptional

Rating 10 - Excellent. 213 out of 272 reviews" "
Rating 8 - Good. 42 out of 272 reviews" "
Rating 6 - Okay. 11 out of 272 reviews" "
Rating 4 - Poor. 3 out of 272 reviews" "
Rating 2 - Terrible. 3 out of 272 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, the stay was ok, but we didn't get an upgrade even though they had available rooms. We were staying for just one night. They told us that this was the manager's decision and they will not upgrade us. we are Expedia Platinum and the hotel is in the VIP Access program, I just don't know why since they don't follow its rules anyway. It left a bad taste.
Stayed 1 night in Mar 2024

10/10 Excellent

Iwona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best-located hotel. The staff is amazing. This is my third say.
Stayed 10 nights in Feb 2024
Response from PURO Łódź Team on 24 Feb 2024
Dear Iwona, Thank you so much for your kind words! We are thrilled that you continue to choose our hotel for your visits. Our staff works hard to provide exceptional service, and we are glad to hear that We have made your stay so enjoyable. We look forward to hosting you again soon! Best regards PURO Łódź Team

8/10 Good

Martyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice overall but the pillows are by far the worst I've ever experienced in a hotel. We asked for the "firmer" pillows after the first night but there's still barely any filling in them. They also have these bizarre large square pillows that have half the filling of a normal pillow. If they sort the pillow situation out it would be a great hotel as both mornings I woke up with a sore neck.
Stayed 1 night in Feb 2024
Response from PURO Łódź Team on 15 Feb 2024
Dear Martyn,thank you for your feedback. We apologize for the inconvenience regarding the pillows. Your comment is valuable to us, and we will take it into account for future improvements. We appreciate your patronage and hope to welcome you back for an improved experience.Best regardsPURO Łódź Team

8/10 Good

Radim

Stayed 1 night in Jan 2024

8/10 Good

Monika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GreT location
Great location
Stayed 1 night in Dec 2023
Response from PURO Łódź Team on 30 Dec 2023
Dear Monika,thank you for your feedback. We hope to see you again.Best regardsPURO Łódź Team

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

yekaterina, west orange

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is absolutely beautiful! The view from the window, the level of service, the food, the gym/sauna - absolutely superb! ❤️
Stayed 5 nights in Oct 2023
Response from PURO Łódź Team on 14 Oct 2023
Dear Yekaterina,Thank you for your kind words! We're delighted to hear that you found our hotel absolutely beautiful and enjoyed the view from the window, the level of service, the food, and the gym/sauna. Your praise means a lot to us, and we look forward to welcoming you back in the future!Best regardsPURO Łódź Team

10/10 Excellent

Andrzej, GREENWICH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great part of the city with incredible design
Stayed 1 night in Oct 2023
Response from PURO Łódź Team on 9 Oct 2023
Dear Andrzej,Thank you for visiting PURO and taking the time to leave your feedback. We are glad that you liked so many aspects of our hotel.We will be happy to host you again!Best regards,PURO Łódź Team

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noce hotel , but the rooms arę small
Stayed 2 nights in Sep 2023
Response from PURO Łódź Team on 3 Oct 2023
Dear Anna,thank you for your feedback. If you would like, you can make a reservation for our suites, which are over two times bigger than our standard rooms. We hope to see you again.Best regardsPURO Łódź Team

10/10 Excellent

Su, NY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff , caring customers from heart! highly recommend for stay!
Stayed 1 night in Sep 2023
Response from PURO Łódź Team on 27 Sept 2023
Dear Su,Thank you for your visit and for such kind words left in the feedback. We try to take care of our guests so that they feel at home. We are very happy that you enjoyed your stay. Hope to see you again!Best regards,PURO Łódź Team

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
The ac didn't work very well and the rooms were pretty small
Stayed 3 nights in Sep 2023
Response from PURO Łódź Team on 18 Sept 2023
Dear John,thank you for your feedback. If you would like to get bigger room, you can stay in our suites. For any problems try to contact the reception, we will do our best to try to help you.Best regards

10/10 Excellent

Monika

Stayed 1 night in Aug 2023

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience in a beautifully designed building. 5 star all the way, definitely coming back!!
Stayed 1 night in Aug 2023
Response from PURO Łódź Team on 3 Sept 2023
Dear Julian,Thank you for such kind words left in the opinion. We are extremely pleased that we lived up to expectations. We look forward to hosting you again!Best regards,PURO Łódź Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 1 night in Aug 2023
Response from PURO Łódź Team on 3 Sept 2023
Dear Guest,Thank you for visitng PURO and taking the time to leave the feedback.We're glad that you enjoyed the stay.Hope to see you again!Best regards,PURO Łódź Team

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded all expectations
This is a really great hotel. It exceeded my expectations over and over again. The rooms are simple, but really really comfortable. Great sheets, great comforters, great mattress and the room is so smart! The lights are really wonderful. The huge picture window looking out onto the street was amazing. Right across the street was a palace from the last century and that’s what I woke up to every morning when I open the blinds. Oh and the blinds blocked out all the light. The downstairs staff at the reception was so helpful. The gym is amazing! Really, beautiful! The restaurant Is delicious try the pod Thai. The most unique Pantaya I’ve ever had. And the people there are so sweet.
Stayed 2 nights in Aug 2023
Response from PURO Łódź Team on 21 Aug 2023
Dear Harry,thank you for taking the time to write this detailed review. We are glad that so many aspects of our hotel suited your needs and that you appreciated our staff, it really keeps us motivated. We would be more than glad to be able to host you again!Best regardsPURO Łódź Team

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was one of the cleanest i have stayed in. Staff are extremely friendly and helpful. Would highly recommend
Stayed 1 night in Aug 2023
Response from PURO Łódź Team on 18 Aug 2023
Dear Deborah,Thank you for visiting PURO and taking the time to leave your feedback. We strive to offer the highest possible standard of service so we are pleased to read positive comments about hotel staff.Hope to see you again!Best regards,PURO Łódź Team

10/10 Excellent

Marcin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
the best hotel at LODZ
Stayed 4 nights in Aug 2023
Response from PURO Łódź Team on 16 Aug 2023
Dear Marcin,Thank you for visiting PURO.We're glad to read such a kind words in your review.We hope to see you again!Best regards,PURO Łódź Team

10/10 Excellent

Pawel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Świetny hotel, lokalizacja , komfort, udogodnienie super
Stayed 1 night in Aug 2023
Response from Zespół PURO Łódź on 13 Aug 2023
Drogi Panie Pawle,dziękujemy za opinię i mamy nadzieję, że najdzie Pan czas by odwiedzić nas ponownie.Serdecznie pozdrawiamyZespół PURO Łódź

10/10 Excellent

Joanna

Stayed 1 night in Jul 2023

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
My experience at the hotel far surpassed our expectations. The staff was incredibly friendly and accommodating, making us feel welcome throughout our stay. The rooms were not only clean but also tastefully decorated, adding a touch of charm to our stay. Besides, the view from our room were a delightful bonus. One of the highlights of our visit was undoubtedly the excellent food served at the hotel's restaurant. The variety of dishes offered was impressive, and each meal was a delight to the taste buds. Additionally, we appreciated the thoughtful gestures of hospitality, such as finding complimentary juices in the room and having access to free coffee and tea in the lobby. I highly recommend visiting the rooftop bar during your stay. It is a must-see spot that offers a fantastic ambiance and, most importantly, a selection of unique cocktails that are sure to leave a lasting impression. It was the perfect way to unwind after a day of exploration. In conclusion, our time at this hotel was nothing short of extraordinary. We were thoroughly impressed by the exceptional service, lovely rooms, breathtaking views, delectable food, and the little touches of kindness that made our stay truly memorable. We'll definitely be returning for another stay in the future!
Stayed 1 night in Jul 2023
Response from PURO Łódź Team on 19 Jul 2023
Dear Natlia,thank you for taking your time for writing this lovely and detailed review. We are delighted to read such kind words about our hotel. We are glad that you enjoyed your stay and we we will be more than glad to be able to host you again.Best regardsPURO Łódź Team

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Stephen

Stayed 1 night in Jun 2023

10/10 Excellent

david, Cardiff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, new, smart hotel in perfect central location close to many amenities. Hotel gym is excellent for a hotel, breakfast was very tasty, and staff are super friendly. Will stay again when back for business
Stayed 1 night in Jun 2023

10/10 Excellent

Kathleen, Rock

Stayed 3 nights in Jun 2023

10/10 Excellent

Brett

Stayed 1 night in May 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved place to stay, staff helpful great location
Stayed 3 nights in May 2023
Response from Patryk on 20 May 2023
Dear Karen,thank you for this nice review. We hope that you will visit us again!Best regardsPURO Łódź Team

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

LUKE, ATWATER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Puro is a very nice hotel. The staff were all young, friendly, and very helpful. There’s plenty of restaurants within walking distance…5 minutes top. I would stay here again if I come back to Lodz.
Stayed 2 nights in Apr 2023
Response from PURO Łódź Team on 12 Apr 2023
Dear Luke,Thank you for visiting PURO Lodz and for your feedback. We are glad that the stay was successful.Hope to see you again.Best regards,PURO Łódź Team

10/10 Excellent

Radoslaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Piotr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No1
Best of all Puro in Poland
Stayed 1 night in Mar 2023
Response from PURO Łódź Team on 13 Mar 2023
Dear Piotr,Thank you very much for such a nice words.We are really glad to read opinions like your.Hope to see you again!Best regards,PURO Łódź Team

10/10 Excellent

marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Staff very friendly. Hotel very clean. Great location.
Stayed 2 nights in Feb 2023
Response from PURO Lodz Team on 22 Feb 2023
Mr. Marek, thank you for your kind words :) We are glad that your stay was successful. We encourage you to visit again. Greetings!

10/10 Excellent

Julisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Extremely clean and everyone was nice and helpful. Will definitely stay here again.
Stayed 1 night in Feb 2023
Response from PURO Łódź Team on 5 Feb 2023
Dear Julisa,thank you very much for your kind words.We hope to see you again!Best regardsPURO Łódź Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super - and a great massage too!
Stayed 2 nights in Jan 2023
Response from PURO Łódź Team on 27 Jan 2023
Dear Guest,Thank you very much for your review. We're glad that you enjoyed your stay.Hope to see you again.Best regards,

10/10 Excellent

Adrianna

Stayed 1 night in Jan 2023

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veey good
Veey good location, good breakfast, veey good service, very comfortable bed, veey nice colors of decoration in the hotel.
Stayed 1 night in Jan 2023
Response from PURO Łódź Team on 18 Jan 2023
Dear Moshe,Thank you very much for your review. We're glad that you enjoyed your stay. Hope to see you again.Best regards,

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Karol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Marta

Stayed 1 night in Dec 2022

10/10 Excellent

Mateja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wszystko było super! Świetna, profesjonalna obsługa i bardzo czysto!
Response from Zespół PURO Łódź on 30 Nov 2022
Dzień dobry Anno,Dziękujemy za tak miłe słowa i wysoką ocenę! Cieszymy się, że pobyt się udał. Zapraszamy ponownie do odwiedzin.Pozdrawiamy serdecznie,

2/10 Terrible

IWO

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I was supposed to get a room with a nice view but got a room with the inside corridor view where everybody could look into the room.
Stayed 1 night in Nov 2022
Response from PURO Łódź Team on 7 Nov 2022
Dear Mr. Iwo,thank You for your review. We are very sorry for this inconvenience. We hope You will comback here and give us a second chance to prove You, how unique we are and how we are trying to care about our all Guests.Best regards,

6/10 Okay

Jacek

Stayed 1 night in Oct 2022

10/10 Excellent

Ofer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this place is great. Facilities, service, location
Stayed 2 nights in Oct 2022
Response from Edyta on 23 Oct 2022
Dear Ofer,thank you for your review. We hope to see you in our hotel again :)Best regardsTeam PURO Łódź

10/10 Excellent

TOMASZ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Łódź na 1 dzień
Bardzo przyjemny hotel. Miła obsługa.
Stayed 1 night in Oct 2022
Response from Edyta on 19 Oct 2022
Dzień dobry Panie Tomaszu,dziękujemy za Pana opinię.Liczymy na kolejne spotkanie.Zespół PURO Łódź

10/10 Excellent

Melissa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at PURO Lodz was a really happy accident. After a car breakdown, we were able to book a last minute stay at this wonderful hotel with very modern & stylish rooms. The staff were all super friendly, helpful & very sympathetic to our situation of not knowing how long we would need to stay there (due to car repairs). They were very flexible in allowing us to book a room but confirm if it's still needed after hearing more from the mechanic the next day before having to pay. The hotel's location is just across the street from the Manufaktura square which hosts many restaurants, drinking establishments, shopping center & cinema. But the hotel itself also has a wonderful restaurant, cocktail bar, spa and cinema inside itself as well! Couldn't have found a better place to stay on this unexpected visit to Lodz. They are also very dog friendly and allowed us to stay with our little dog with no issues, as well as bring her to the restaurant and bar with us so as not to leave her alone in the room! Highly recommend staying here if you are ever in Lodz.
Stayed 1 night in Sep 2022
Response from Edyta on 9 Oct 2022
Dear Melissa,thank you for your time spend to wrote this amazing review. It was pleasure for us to host you in our hotel and help you with any issue. It will be amazing if you will visit our Hotel again :) We wish you everything best.GreetingsTeam PURO Łódź

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel for lots of reasons! Location, comfort , bar, the staff were lovely and helpful and very friendly too ! Will definitely stay here next time I’m in Łódź
Stayed 1 night in Sep 2022
Response from PURO Łódź Team on 3 Oct 2022
Dear Helen,thank You for this kind recommandation! It is so nice to hear, that You have enjoyed the visit at Puro Łódź. We hope to see You soon here :)Best regards,

10/10 Excellent

Brett

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great location and excellent service from the staff. Will return.
Stayed 1 night in Sep 2022
Response from PURO Łódź Team on 30 Sept 2022
Dear Brett,thank You so much for this nice review.We are very happy to hear, that You have enjoyed your stay at PURO :)We hope to see You soon!Best regards,

10/10 Excellent

Katarzyna

Stayed 1 night in Sep 2022
Response from Edyta on 6 Oct 2022
Dzień dobry Pani Katarzyno,dziękujemy za Pani ocenę. Mmay nadzieję, że spotkamy się ponownie.PozdrawiamyZespół PURO Łódź