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Reviews of The David Livingstone Safari Lodge & Spa

4 out of 5
The David Livingstone Safari Lodge & Spa
Riverside Drive, Off Sichango Road, Livingstone

Reviews

9.0

Wonderful

Rating 10 - Excellent. 113 out of 173 reviews" "
Rating 8 - Good. 43 out of 173 reviews" "
Rating 6 - Okay. 10 out of 173 reviews" "
Rating 4 - Poor. 4 out of 173 reviews" "
Rating 2 - Terrible. 3 out of 173 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Connie, Rapid City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel right in the river with exceptional staff. Rooms could use an update but the beds and linens very comfortable and nice quality. Difficult to get anywhere from the hotel as it’s not walkable.
Stayed 2 nights in Aug 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Great vibe with all races and nationalities mixing to party over New Year weekend. And excellent live bands adding to the fun.

10/10 Excellent

Randy, Lowell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The most scenic and romantic natural setting coupled with a great level of service, foods, and overall excellence.
Stayed 2 nights in Nov 2022

10/10 Excellent

Christine

Stayed 6 nights in Jul 2022

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Jacki on 16 May 2022
Dear John. Thank you for taking the time to provide us with great feedback! We look forward to welcoming you again for a longer stay with us next time. Yours in hospitality, Rooms Division Manager

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Amazing place to stay. Great breakfast with huge variety of foods to choose from. Lunch and dinner menus reasonably priced with excellent choice. Outstandingly comfortable room overlooking the Zambezi. Woken up to sounds of hippos
Stayed 1 night in Mar 2020
Response from Rooms Div Manager on 12 Mar 2020
Dear Nigel. Thank you for your feedback allowing us to identify our strengths and areas where we can improve upon. We look forward to welcoming you back as our guest in the near future and exceeding your expectations again.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bug Spray Required
The staff were helpful and attentive. The rooms were all clean and comfortable though showing age. The air conditioner worked (Hurray!) and no monkeys found the way into our room. The restaurant food was well prepared and timely served. The variety of drinks and such were sufficient.He selections for vegetarians were slim and for vegan pretty much non-existent. A gluten free vegan would have pretty much been left to a salad. But the kitchen knows its market. The "chips" were called "fries" and the ketchup was Heinz. The burgers came with bacon and didn't pretend to be something special. The biggest "surprise" which may have been simply my mistake is that (1) the tip is included in the bill when you charge it to the room (doesn't reflect on the restaurant receipt) so I ended up tipping twice; and (2) the "airport transfer" was neither free nor arranged without hassle. I had to pay half again more than taxi rate to go there and back. So, as the Gen Z might say ..."my bad" . The riverfront location is marvelous but as with all things on the Zambezi the biting insects were not nearly as charming. Bring real bug spray (100% DEET) and plenty of it. The dining rooms are all outside exposed to the elements.
Stayed 2 nights in Feb 2020
Response from Rooms Div Manager on 12 Mar 2020
Dear Mr Simon. Thank you for sharing your feedback with us which allows us to identify our areas for improvement as well as where we may have exceeded your expectations. We have responded to you personally.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Rooms Div Manager on 12 Mar 2020
Thank you for your feedback allowing us to identify our strengths and areas where we can improve. We look forward to welcoming you back as our guest in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Res Manager on 21 Dec 2019
Thank you for rating your experience with The David Livingstone Safari Lodge & Spa so highly. This helps us to identify where we are performing well and where we can improve upon our service. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time, the view is amazing and sunset should never be missed. My wife used the spa and it was first class.
Stayed 4 nights in Nov 2019
Response from Res Manager on 21 Dec 2019
Thank you for rating your recent experience with The David Livingstone Safari Lodge & Spa so highly. This certainly helps us to identify where we exceed guest expectations and where we can improve upon our service. We look forward to welcoming you back soon and wish you a Happy New Year!

4/10 Poor

mujahid

Business traveller
Disliked: Property conditions & facilities
Terrible experience
I stayed in this hotel for two nights as soon I arrived in my room, I have noticed no wifi signal and I reported to front desk. Front desk said IT person will be there shortly. No one showed up, I had to do some work so after waiting for him a while, I decided to go in lobby and perform my work. Next day I told them again about my situation and they said they are fixing it. I told manager on duty to come with me in my room to see for himself. He spent 30 minutes trying to explain to his IT with the situation and they came around 1030PM on my last night to provide me with hotspot which I will not need at this point. If you are on business trip, stay away from these folks...
Stayed 2 nights in Dec 2019
Response from Res Manager on 17 Dec 2019
Dear Mujahid. Thank you for your recent feedback. Our General Manager has responsed to you personally to address your matters of concern. We hope we may restore you faith in on your next visit concerning matters that are within our control to improve upon. Meanwhile, wishing you a happy and prosperous new year!

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Res Manager on 20 Nov 2019
Thank you for your feedback which allows us to measure our service offering effectively. We trust you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Res Manager on 14 Nov 2019
Thank you for your feedback which helps us to measure our strengths and areas of improvement. We hope to welcome you back again in the not to distant future.

10/10 Excellent

M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My friend accidentaly sliped a
Stayed 4 nights in Nov 2019
Response from Res Manager on 14 Nov 2019
Thank you for your feedback which helps us to measure our strengths and areas of improvement. We hope to welcome you back again in the not to distant future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful riverside location: great value and helpful staff.
Stayed 1 night in Nov 2019
Response from Res Manager on 14 Nov 2019
Thank you for your feedback which helps us to measure our strengths and areas of improvement. We hope to welcome you back again in the not to distant future.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever
It was the nicest hotel I have ever stayed in. The staff were incredibly friendly and helpful, the position of the hotel overlooking the Zambezi was wonderful. I loved staying there.
Stayed 4 nights in Nov 2019
Response from Res Manager on 10 Nov 2019
Dear Karen Trusting you both made a safe return home. Thank you for your overwhelming positive feedback shared about your recent stay! We hope to welcome you back some day soon.

6/10 Okay

Verified traveller

Stayed 9 nights in Oct 2019
Response from Res Manager on 6 Nov 2019
Thank you for your rating of your recent stay with us. Please identify where we may be able to improve upon your expectations.

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location, great staff, very relaxing post safari stop
Stayed 2 nights in Oct 2019
Response from Res Manager on 4 Nov 2019
Dear Bruce. Thank you for your positive and valuable feedback. It certainly helps us identify our strengths and weaknesses where we can improve. We look forward to hosting you again one day. Meanwhile, we trust you have made a safe return home.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had the Riverside suite and it was lovely and large, although the spa pool was unheated, and the river was barely visible through the trees. I did enjoy the visit from the vervet monkeys, and the staff were super friendly, especially the Activities center staff. Also had a great massage. Lovely place to stay.
Stayed 6 nights in Jun 2019
Response from Res Manager on 6 Nov 2019
Dear Vanessa. Thank you for your valuable feedback which helps us to identify our strengths and weaknesses. As we are privileged to be situated in a National Park we are restricted from cutting our indigenous trees. We are thrilled you enjoyed your stay with us and look forward to hosting you again someday.

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Res Manager on 6 Nov 2019
Thank you for rating your recent stay with us. Please let us know where we could improve upon your expectations.

10/10 Excellent

David

Stayed 2 nights in Aug 2019

10/10 Excellent

Olli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from HP Merensky - General Manager on 29 Aug 2019
Dear Olli Thank you very much for taking the time and effort to complete your Hotels.Com Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed your stay with us, and your kind and constructive scoring will certainly go a long way to further motivate our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a Blessed day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Zambian adventure
Absolutely loved it. We had a wonderful time.
Stayed 3 nights in Aug 2019
Response from HP Merensky - General Manager on 17 Aug 2019
Dear Kevin Thank you very much for taking the time and effort to complete our Hotels.Com, we sincerely appreciate your feedback. We are truly pleased that you enjoyed your stay with us, and your kind and constructive scoring will certainly go a long way to further motivate our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a Blessed day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from HP Merensky - General Manager on 16 Aug 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Expedia.Com Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed your stay with us, and your kind and constructive scoring will certainly go a long way to further motivate our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a Blessed weekend! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, food excellent and staff very good
Stayed 1 night in Aug 2019
Response from HP Merensky - General Manager on 16 Aug 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Expedia.Com Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed your stay with us, and your kind and constructive scoring will certainly go a long way to further motivate our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a Blessed weekend! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from HP Merensky - General Manager on 31 Jul 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Expedia Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed your stay with us, and your kind and constructive scoring will certainly go a long way to further motivate our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a Blessed day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Nothing wrong just booked by mistake wanted 19 September
Stayed 1 night in Jul 2019
Response from HP Merensky - General Manager on 20 Jul 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Expedia Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed certain elements of your stay with us, and your kind and constructive scoring will certainly go a long way to further motivate our team to provide the levels of service our valued guests expect and deserve. Please surrender additional detail that we know exactly where we went wrong and how we can best improve? 60% is a very poor result? It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a Blessed day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated on the banks of the Zambezi River surrounded by a game park.
Stayed 3 nights in Jul 2019
Response from HP Merensky - General Manager on 10 Jul 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Expedia Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed your stay with us, and your kind and constructive scoring will certainly go a long way to further motivate our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a Blessed day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
We had a wonderful stay at the David Livingstone. Beautiful location, friendly staff, and great excursions.
Stayed 2 nights in Jul 2019
Response from HP Merensky - General Manager on 10 Jul 2019
Dear Ashley Thank you very much for taking the time and effort to complete your Hotels.Com Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed certain elements of your stay with us, and your kind and constructive scoring will certainly go a long way to further motivate our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a Blessed day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

8/10 Good

Nathea

Liked: Room comfort
Disliked: Cleanliness
We enjoyed our overall stay. The hotel was very comfortable and the setting is beautiful. The room was unfortunately not very clean when we arrived and smelled of smoke. I immediately wanted to open the patio doors but no-one warned me that that is a super bad idea because it lets all the mosquitoes in. I strongly suggest that before quests check in, that the rooms are checked and fumigated, that the beds do not have the old smelly throws and that the air conditioner is left on to clean the air from bugs and smells.
Stayed 3 nights in Jun 2019
Response from David on 2 Jul 2019
Dear Rob H, Thank you very much for taking the time and effort to complete our guest reviews, we sincerely appreciate your feedback. We are truly pleased that you enjoyed almost all elements of your stay with us, and your kind and constructive scoring will certainly go a long way to further motivate our team to provide the levels of service our valued guests expect and deserve.In addition, we would like to thank you for the level of detail provided in your feedback. Without scores and feedback such as this we would not be able to improve our current service delivery and guest expectation. Best regards. David Tasker

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort was amazing, the setting on th Zambezi river was surreal. The dinner cruise is a must , we saw hippos, crocodiles and elephants while cruising. Highly recommend this hotel. One note be prepared for the mosquitoes.
Stayed 2 nights in Jun 2019
Response from David on 9 Jun 2019
Dear William, Thank you very much for taking the time and effort to complete our reviews, we sincerely appreciate your feedback. We are truly pleased that you enjoyed almost all elements of your stay with us, and your kind and constructive comments will certainly go a long way to further motivate our team to provide the levels of service our valued guests expect and deserve.In addition, we would like to thank you for the level of detail provided in your feedback. Without feedback such as this, we would not be able to improve our current service delivery and guest expectation. Best regards. David Tasker

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from HP Merensky - General Manager on 20 May 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Expedia Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed certain elements of your stay with us, and your kind and constructive scoring will certainly go a long way to further motivate our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a Blessed day! Kind Regards

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from HP Merensky - General Manager on 9 May 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Expedia Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed certain elements of your stay with us, and your kind and constructive scoring will certainly go a long way to further motivate our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a Blessed day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
long Weekend Escape
Great hotel with friendly helpful staff. No complaints Helicopter flights cause noise that gets to you eventually but that is not something thehotelcan control.
Stayed 3 nights in Apr 2019
Response from HP Merensky - General Manager on 27 Apr 2019
Dear Megan Thank you very much for taking the time and effort to complete your Hotels.Com Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed certain elements of your stay with us, and your kind and constructive scoring will certainly go a long way to further motivate our team to provide the levels of service our valued guests expect and deserve. In addition, we would like to thank you for the level of detail provided in your feedback. Without scores and feedback such as this we would not be able to improve our current service delivery and guest expectation. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a Blessed day! Kind Regards HP

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from HP Merensky - General Manager on 10 Apr 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed certain elements of your stay with us, and your kind and constructive scoring will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a great day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, calm and spacious. Staff always polite and available
Stayed 4 nights in Mar 2019
Response from HP Merensky - General Manager on 10 Apr 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed certain elements of your stay with us, and your kind and constructive scoring and comments will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a great day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Thandinkosi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from HP Merensky - General Manager on 10 Apr 2019
Dear Thandinkosi Thank you very much for taking the time and effort to complete your Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed certain elements of your stay with us, and your kind and constructive scoring and comments will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a great day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Verified traveller

Liked: Amenities
Devoted and friendy staff, laid-back vibe, accommodating management
Stayed 1 night in Mar 2019
Response from HP Merensky - Hotel Manager on 19 Mar 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Expedia Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed certain elements of your stay with us, and your kind and constructive scoring and comments will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a great day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2019
Response from HP Merensky - General Manager on 10 Apr 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Guest Review on Expedia, we sincerely appreciate your feedback. We are truly pleased that you enjoyed certain elements of your stay with us, and your kind and constructive scoring will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. Without scores and feedback such as this we would not be able to improve our current service delivery and guest expectation. Our Leadership Team are certainly distressed, as am I, to learn of your overall experience, where we only managed 2 out of a possible 5 points in both instances? This score are certainly not our norm and we would like to sincerely apologize for not meeting your expectations in this instance. Are you able to please provide additional, specific information and / or detail that we may know exactly where we went wrong and how we can best improve? Rest assured, we will make constructive use of this feedback and re-institute the necessary training and corrective measures to ensure incidents of this nature do not recur. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a great day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service
Very disappointed especially because a very expensive hotel. Staff extremely disorganised and the hotel has a major mosquito/wasp and bug problem. I stayed in other hotels in the area and they had hardly any insects around in comparison ( also on the river) so i can only put this down to the hotel not spraying. The mosquito problem was so bad that we had to go down to livingstone for drinks 1 night and the second night we stayed in the room. The balcony is completely pointless as you could not open night or day for mosquitos. The only upside to this hotel was that the food and cocktails were very nice.
Stayed 2 nights in Mar 2019
Response from HP Merensky - Hotel Manager on 17 Mar 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Expedia Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed certain elements of your stay with us, and your kind and constructive scoring and comments will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. In addition, we would like to thank you for the level of detail provided in your feedback. Without scores and feedback such as this we would not be able to improve our current service delivery and guest expectation. Our Leadership Team are certainly distressed, as am I, to learn of your overall experience where we only managed to score 2 out of a possible 5 points? These scores are certainly not our norm and we would like to sincerely apologize for not meeting your expectations in this instance. Are you able to please provide additional, specific information and / or detail that we may know exactly where we went wrong and how we can best improve? Rest assured, we will make constructive use of this feedback and reinstitute the necessary training and corrective measures to ensure incidents of this nature do not recur. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a great week! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

dror

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from HP Merensky - Hotel Manager on 16 Mar 2019
Dear Dror Thank you very much for taking the time and effort to complete your Hotels.Com Guest Review , we sincerely appreciate your feedback. We are truly pleased that you enjoyed your stay with us, and your kind and constructive scoring and comments will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a great weekend! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location, and the virw were awesome. The rooms were nice and so was breakfast. Dinner was not great and expensive. $16 pp for a shuttle from the sirport is greedy.
Stayed 2 nights in Mar 2019
Response from HP Merensky - General Manager on 10 Apr 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed certain elements of your stay with us, and your kind and constructive scoring and comments will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a great day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall an excellent experience
Brilliant 4 night stay with lovely, well-trained, friendly and attentive staff. Everything about our stay was superb, from the comfort of the bed & room to the dining experience. Only one downside was that the sunset cruise was severely overpriced as the snacks and drinks served were not any where near of the quality of the hotel at all. its a shame as the cruise itself was a nice thing to do, but I wouldn't be able to recommend it to others for the price that we paid - the food was unpleasant and the drinks basic.
Stayed 4 nights in Mar 2019
Response from HP Merensky - Hotel Manager on 14 Mar 2019
Dear Kerry Thank you very much for taking the time and effort to complete your Hotels.Com Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed certain elements of your stay with us, and your kind and constructive scoring and comments will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. In addition, we would like to thank you for the level of detail provided in your feedback. Without scores and feedback such as this we would not be able to improve our current service delivery and guest expectation. Our Leadership Team are certainly distressed, as am I, to learn of your Lady Livingstone Sunset Cruise experience. These scores are certainly not our norm and we would like to sincerely apologize for not meeting your expectations in this instance. Rest assured, we will make constructive use of this feedback and reinstitute the necessary training and corrective measures to ensure incidents of this nature do not recur. Thank you for recognizing a few of our Team Members by name - It is exceptionally well received, and indeed such a motivation. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a great week! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Waira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retreat worthy million eyes
It was amazing stay, and staff both at reception and dinning were wonderful. The boat cruise was sparkling ,so were the room service
Stayed 5 nights in Feb 2019
Response from HP Merensky on 13 Mar 2019
Dear Waira Thank you very much for taking the time and effort to complete your Hotels.Com Survey, we sincerely appreciate your feedback. We are truly pleased that you enjoyed your stay with us, and your kind and constructive scoring and comments will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a great day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is superb. I felt like a colonist, the place remined me of period movies, it is overstaffed and over attentive
Stayed 2 nights in Mar 2019
Response from HP Merensky - Hotel Manager on 8 Mar 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Expedia Guest Review. We sincerely appreciate your feedback and are truly pleased that you enjoyed certain elements of your stay with us, and your kind and constructive scoring will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a Blessed weekend Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful location, excellent hospitality and service. Very good food. Peaceful. Spa and swimming pool excellent. It is a place I will return to again and again
Stayed 7 nights in Feb 2019
Response from HP Merensky - Hotel Manager on 3 Mar 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Expedia.Com Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed your stay with us, and your kind scoring and comments will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a great week! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Breakfast excellent and staff very friendly.
Stayed 2 nights in Feb 2019
Response from HP Merensky - Hotel Manager on 13 Feb 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Expedia Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed your stay with us, and your kind and constructive scoring and comments will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a great day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from HP Merensky - Hotel Manager on 6 Feb 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Hotels.Com Guest Review Survey, we sincerely appreciate your feedback. We are truly pleased that you enjoyed your stay with us, and your kind and constructive scoring and comments will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have an awesome day! Kind Regards HP Merensky General Manager aha | The David Livingstone Safari Lodge

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from HP Merensky - Hotel Manager on 28 Jan 2019
Dear Valued Guest Thank you very much for taking the time and effort to complete your Hotels.Com Guest Review, we sincerely appreciate your feedback. We are truly pleased that you enjoyed your stay with us, and your kind and constructive scoring will certainly go a long way to further motivating our team to provide the levels of service our valued guests expect and deserve. It was certainly a pleasure to host you and we look forward to welcoming you back to the David Livingstone Safari Lodge and Spa in the not too distant future. Have a great week! Kind Regards