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Reviews of The Mountford Hotel - Free Parking

3.5 out of 5
The Mountford Hotel - Free Parking
52-54 Croxteth Road, Liverpool, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 210 out of 495 reviews" "
Rating 8 - Good. 219 out of 495 reviews" "
Rating 6 - Okay. 42 out of 495 reviews" "
Rating 4 - Poor. 10 out of 495 reviews" "
Rating 2 - Terrible. 14 out of 495 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lucille

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely man checked us in… all easy and quick. Room was spacious and really nice. Beds were very comfortable. We were just passing through but it was a lovely hotel and would definitely use again.
Stayed 1 night in May 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As a first time visiting American in Liverpool, I couldn’t be happier. A great value for a budget traveler.
Stayed 2 nights in May 2024

10/10 Excellent

yuval

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is my 2nd time staying at the hotel, As per before the experience was very pleasant clean helpful and polite staff, easy checking and out and the parking is very helpful- I would recommend the hotel- however it is a pity the English breakfast is no longer available, I did enjoy it on my 1st visit!
Stayed 1 night in May 2024

8/10 Good

Claire

Cleanliness, great breakfast. Very helpful staff.
Stayed 1 night in Apr 2024

2/10 Terrible

nicky

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Price was a bargain. Good size room / bathroom . Third time booking. Breakfast service and menu has significantly deteriorated. Breakfast organised in two groups , for our second 8.30am serving it was a presentation of seemed cheapest and poor quality cold meat products , cheese and hard boiled eggs. There was cereals and sliced bread to toast and one limp croissant. We went out for breakfast.
Stayed 1 night in Apr 2024

6/10 Okay

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel receptionist was extremely helpful, she was super efficient too. Our superior room needed a few touches to improve the comfort, the shower controls on the bath taps, directly under the shower head, meant you got cold/wet water when they were turned on. A shelf in the bathroom would have been useful too. The room was at the front of the hotel and road noise was clearly audible. The room was chilly but ok when we turned on the radiator.
Stayed 1 night in Apr 2024

2/10 Terrible

Helen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very limited parking,. you have to drive up a very narrow lane only to find about 5 parking spaces. They do state on the website that on street parking is available if car park is full but there was absolutely no available parking on the street either. This is a relatively new hotel but the room allocated was very basic and an odd shape, the bed was hard and lumpy and the hallway light was on all night which shone through the bedroom room making it extremely difficult to fall asleep in which wouldn't have mattered anyway as we were kept awake by all the guests laughing and talking as they passed our room. Make sure you don't get allocated Room 1. We tried to have a shower at 8am but there was no water running through the hot taps and when I went to reception to enquire I was met with a blank stare , a shrug of the shoulders and told they couldn't do anything about it, no apology, no coming to the room to try and see what the problem was. Shocking customer service . I was told to come back at 9am as the manager didn't start until then. We had to leave at 8.45 for an appointment . I would have at least expected the manager to contact us once they arrived at the hotel but I fear the complaint was not passed on. Awful experience and will never return or recommend.
Stayed 1 night in Mar 2024

6/10 Okay

Hina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, but on a noisy road. Old spring beds not so comfortable.
Stayed 1 night in Mar 2024

6/10 Okay

Nigel

Travelled with partner
Hotel fine , Hotel staff very good but lack of dining a problem.
Stayed 3 nights in Mar 2024

10/10 Excellent

paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back
Stayed 2 nights in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Paul

Stayed 1 night in Feb 2024

4/10 Poor

Neil

Business traveller
Disliked: Property conditions & facilities
Was ok,nothing special
Stayed 1 night in Feb 2024

8/10 Good

Frances, toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Quite , well maintained suburban hotel. Second visit close to park for my morning run breakfast good, staff very pleasant and helpful No Issues on Bus route to city center 15 mins
Stayed 3 nights in Jan 2024

4/10 Poor

Paula

Disliked: Cleanliness, property conditions & facilities
room was not up to scratch, needs up dating! wall paper pealing off walls, damp, bed needs replacing base gone. radiator in bathroom paint pealing rust underneath. Bedding clean as was toilet and shower. would not return
Stayed 1 night in Jan 2024

6/10 Okay

Lesley

There were a lot of stairs even though there was a lift. The room was basic. Nom hairdryer in room ,but we could have got one from the reception. Very icy outside and driveway hadn’t been treated so my husband ,who walks with a stick ,was very nervous. warm welcome when we arrived.
Stayed 3 nights in Jan 2024

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities
Disliked that there was no subtle lighting for evening eg bedside lamps, only main bright room lighting. Also pillows were very flat and only 1 per person with no spares. Bathroom was modern and very clean. Lovely staff .
Stayed 2 nights in Dec 2023

8/10 Good

MR SAFWAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Sally

Stayed 1 night in Dec 2023

8/10 Good

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good stay just for the one night.Was disapointed that there was no cooked breakfast,only cereal and ham and cheese.
Stayed 1 night in Dec 2023

10/10 Excellent

Selby

Very friendly, clean but room 1 the bed is terrible you can feel every spring in the mattress, apart from that excellent. 😊
Stayed 2 nights in Dec 2023

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop in Liverpool
Service was brilliant at check in, room was good and very clean although I doubt beds are king size. Parking was a bonus. Breakfast was basic but a snack to put us on. Very near Larks Lane, walking distance with lots of lovely bars and restaurants.
Stayed 1 night in Nov 2023

4/10 Poor

Errol

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They take a £50 deposit that takes 30 days to return to your account. For me that says a lot. Especially when the towel holder, shelf above the sink and the blind, all came off the wall during the very short period that we stayed there. The hotel agreed that it had nothing to do with us - but one should not have to go finding staff and explaining oneself to those staff for fear of being charged £50 for something that is not your fault. Other than that, the continental breakfast was not great, and the hotel looks very tired and run down.
Stayed 2 nights in Nov 2023
Response from The Mountford Hotel Reception team on 13 Nov 2023
We are really sorry you feel this way.Unfortunately because deposits are not taken but simply on hold by your bank it is up to them how long this money is on hold. You can speak with them if you would like them get this released faster. We would like to mention all issues were corrected and that you were not charged for this, as you were informed.If you could provide some more information about why our complimentary continental breakfast buffet did not suit you and what could we do to improve it we would be really grateful. Feel free to contact us.One again sorry for the inconvenience.Kind regards,The Mountford Hotel Reception team

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Staff were great although the receptionist had to double up as bar staff and housemaid at times which meant waiting a bit longer. Definitely would stay again. Buses into Liverpool straight outside the hotel door. Recommended stsy.
Stayed 1 night in Nov 2023
Response from The Mountford Hotel Reception team on 13 Nov 2023
Hi, Thank you very much for your words.It will be a pleasure to have you again.Looking forward to your next visit,The Mountford Hotel Reception team

10/10 Excellent

David

Stayed 1 night in Nov 2023

8/10 Good

RACHEL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Richard

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

MICHAEL

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good but…
Comfortable room. Good welcome and happy to re-allocate to one better suited to our needs. But don’t expect your bed to be made each day- they expect you to do it. Breakfast is a cold “continental “ but limited quality. And you are expected to clear your own table. Yet the breakfast staff we met were helpful and friendly. Bar wine price was good.
Stayed 4 nights in Oct 2023

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Frances, toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Subarban hotel , well kept Well priced Breakfast standard Will stay again
Stayed 2 nights in Aug 2023

8/10 Good

MORGAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, efficiently run hotel, with good sized rooms - would recommend
Stayed 1 night in Sep 2023

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Kellie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well i was absolutely freezing in the hotel and the room ( not impressed) i did ask fir a heater n he said there all gone but he could offer me a quilt. I had a shower and the water trickled out of the showe head and it was luck warm Then the next day no hot water came out of the taps on the sink to have a wash. We didnt sleep very well as it was windy outside and the window kept banging. Over hall not very impressed. But the hotel its self was gorgeous
Stayed 1 night in Sep 2023

8/10 Good

Rochelle

Stayed 1 night in Sep 2023

2/10 Terrible

mr.daud

Disliked: Staff & service, room comfort
Poor service and terrible experience
The hotel listed free parking. The carpark was small and full so we had to park on the roadside. The room did not have air conditioning and the window did not open. There was no fridge. It was probably the hottest night of the year. The bed was awful and we asked a number of times for an extra pillow. None came. On arrival we were stung by an additional £50 deposit. Breakfast was poor and a notice explained that the breakfast was lacking some items due to ‘unavailability’. All in all , a terrible experience.
Stayed 1 night in Sep 2023

2/10 Terrible

NADEEM

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid This Hotel!
Stayed 1 night in Aug 2023

6/10 Okay

Flora

Stayed 4 nights in Aug 2023

4/10 Poor

Tad

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place of NO RETURN !!
From walking through the front door it went down hill too many issues to complain about to leaving the nightmare
Stayed 3 nights in Aug 2023

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very pleasant and helpful, was also very quiet, spacious room, will definately book next time 👍
Stayed 3 nights in Aug 2023

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service
Old building in need of some updating but whilst maintaining character. Stayed for family wedding no problems with location. Would be nice to have to have 2 pillows on bed or at least one that wasn't flat Breakfast basically cereal, boiled eggs, bread cheese and ham Staff extremely pleasant and friendly.
Stayed 1 night in Aug 2023
Response from The Mountford Hotel Reception team on 7 Aug 2023
Hi, thank you for your review. we are happy you enjoyed your stay with us and we will be happy to have you back.As a future reference for you or anyone reading this review: If you would like to have extra pillows you can totally request them in reception. We will be happy to get them for you.Kind regards,

8/10 Good

Michael

Stayed 1 night in Jul 2023

6/10 Okay

K

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Peter

Stayed 1 night in Jul 2023

8/10 Good

Peter

Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Stayed 1 night in Jul 2023