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Reviews of Leonardo Hotel Liverpool

4 out of 5
Leonardo Hotel Liverpool
No. 31 Keel Wharf, Liverpool, England

Reviews

8.4

Very good

Rating 10 - Excellent. 644 out of 1301 reviews" "
Rating 8 - Good. 385 out of 1301 reviews" "
Rating 6 - Okay. 158 out of 1301 reviews" "
Rating 4 - Poor. 77 out of 1301 reviews" "
Rating 2 - Terrible. 37 out of 1301 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Abi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel due to its excellent location and having stayed at Leonardo hotels before, we knew what to expect. The hotel is clean and modern, the staff are very friendly. The only disappointment was the breakfast, most of the food items were cold and a new toaster needs to be invested in. However, that’s being extremely picky and it didn’t at all detract from a lovely nights stay. We would absolutely choose this hotel again
Stayed 1 night in May 2024

4/10 Poor

anna

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very basic for 4 star, requires improvement . Dirty, shabby, staff not welcoming. Not 4 star material. No fridge no wardrobe, no water, no biscuits. Toiletries of poor quality, no shower caps. Travelodge would be better choice. Outside area full of cigarette ends, our room key wasn’t working. Would not recommend
Stayed 1 night in May 2024

10/10 Excellent

Jeannine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for visiting nearby museums. And walked to the Mannanon ferry ticket office. Open only while ferry is loading.
Stayed 2 nights in May 2024

8/10 Good

brendon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great servcie and helpful
Stayed 1 night in May 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Paul, Staffordshire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Mrs Angela

Travelled with family
Liked: Cleanliness, staff & service
No parking at hotel but parking nearby which was not well sign posted but secure and reasonably priced multistorey car park
Stayed 2 nights in May 2024

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location for a family trip, receptionist was brilliant and checked us in when we arrived to drop off our bags ar 11am which was a bonus. Everything very clean, only negative was the rooms were very basic, bathrooms in particular were similar to a more budget chain. But for what we wanted it was great
Stayed 1 night in May 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Easy access to city centre and Albert Dock.
Stayed 3 nights in May 2024

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mathew

Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay walking distance to most areas
Stayed 1 night in Apr 2024

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is adequate. Rooms average
Stayed 2 nights in Apr 2024

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the excellent staff. nothing i didntlike
Stayed 3 nights in Apr 2024

6/10 Okay

Annette

Travelled with family
Liked: Cleanliness
It was ludicrously expensive for what felt basically like a premier inn. However, it was in a very convenient position.
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE: Location, friendliness of staff, soundproofing (considering there was a storm outside, you couldn't hear a thing!) and the bonus of a sizeable discount on Kings Dock car park! LOATHE: If I had to nitpick; Bathroom was a little worn out. Aside from that, and especially for the price this weekend - absolutely brilliant!
Stayed 2 nights in Apr 2024
Response from The Leonardo Hotel Liverpool on 14 Apr 2024
Hi Daniel,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

6/10 Okay

Jennifer

Stayed 1 night in Apr 2024
Response from The Leonardo Hotel Liverpool on 14 Apr 2024
Hi Jennifer,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfect for the Albert Docks area, and the staff are lovely and friendly.
Stayed 3 nights in Mar 2024
Response from The Leonardo Hotel Liverpool on 9 Apr 2024
Good Evening Nicholas,Thank you for taking the time to leave us a review!I'm glad to hear you enjoyed the location of the hotel and that the staff were all friendly. We hope to welcome you back soon. Many Thanks

6/10 Okay

Carl

Travelled with family and small children
Liked: Property conditions & facilities
Have stayed at the Leonardo Liverpool multiple times and have had a great stay. I’m sad to say that we were left disappointed this time. The price of breakfast has been raised, which is fine, however the choice of items and standard of the food was very disappointing. Less choice of hot food, undercooked items and food serving dishes left empty for long periods. Definitely not worth the £31 price tag.
Stayed 1 night in Apr 2024
Response from The Leonardo Hotel Liverpool on 14 Apr 2024
Hi Carl,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check-in was good jack was a pleasant young man
Stayed 4 nights in Mar 2024
Response from The Leonardo Hotel Liverpool on 2 Apr 2024
Hi Michael,Thank you for leaving us a 5/5 review!We trust you had an enjoyable stay with us and everything met the Leonardo standards.I'm pleased to see Jack made a great first impression and gave of great customer service, we've passed this feedback onto the Front Office Manager who will be sure to pass on this feedback to Jack.Many Thanks

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Nice light, bright and cheerful hotel. Breakfast was delicious and offered a great and vast choice. Was a bit disappointed at the limited menu though in the lunch/evening restaurant, although the chicken burger was tasty! Had expected the restaurant to be a bit more 'intimate' and cosy but I guess that's one of the things about being one of a chain of establishments; they tend to be a bit impersonal. IMO the best thing was the location of the hotel. Absolutely perfect, Dockside, easy walking distance of the Mersey, museums, shops, railway station and plenty of great eateries. And I could almost reach out of the room window and touch the Liverpool Wheel!
Stayed 3 nights in Mar 2024
Response from The Leonardo Hotel Liverpool on 14 Apr 2024
Hi Louise, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 Excellent

Carter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location- wonderful room.
Stayed 2 nights in Mar 2024
Response from The Leonardo Hotel Liverpool on 26 Mar 2024
Dear Carter,Thank you for leaving us a review after your recent stay!Thanks for the 5/5 rating, we hope to welcome you back soon.

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location is excellent for the Arena, the bar staff and the room service team were helpful and friendly. The room was seriously dated and nowhere near 4 star (no extractor fan, fridge, fronts to wardrobe, pillows, space…). One morning the water was tepid as the boiler had broken. The reception staff were varied with one bordering on just rude. The breakfast was ok but the ketchup and was so low budget I thought I had put strawberry sauce on my plate and the beans translucent.
Stayed 3 nights in Mar 2024
Response from The Leonardo Hotel Liverpool on 14 Apr 2024
Hi Mark, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

4/10 Poor

Joanna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very friendly but the hotel seemed tired. We stayed here in 2019 and it seems to have gone down hill since then. The bathrooms are tired, we had a cracked sink and rust around the edges of the mirror. The paint was dirty and it didn’t feel very clean. There was no hot water in any of the 3 rooms I’d booked on Saturday morning, and when I mentioned to Reception the reply was it was because everyone was using hot water at that time and it was the same for everyone, but there should be hot water now (1pm).. and cold water is good for your hair! I would usually expect guaranteed hot water any time of day in a hotel?!? No apology or offer of compensation, so it seemed like this wasn’t a one-off issue, but quite normal.. The bed was comfy and the breakfast was good. It was a convenient location for the Arena, but it was £10 more per night than the Premier Inn 2 mins walk away, so I think next time I’ll book that as my daughter stayed there this weekend and had lots of hot water and a great bathroom (and powerful shower - she said her hair had never felt so clean haha) as well as everything else.
Stayed 2 nights in Mar 2024
Response from The Leonardo Hotel Liverpool on 21 Mar 2024
Dear Joanna,Thank you for leaving us a review after your recent stay.I'm sorry to hear that your recent stay was not up to our usual standards, at Leonardo hotel we thrive on guest satisfaction and aim to have high standards across the board.I've passed this review onto the relevant departments to ensure we can prevent issues like his happening again.

8/10 Good

Dian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Leonardo Hotel Liverpool on 21 Mar 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

6/10 Okay

Seema

Travelled with partner
Liked: Cleanliness, staff & service
Great location, good parking, clean hotel, rooms very dated, bathroom also super dated, would not rate it as 4 star.
Stayed 1 night in Mar 2024
Response from The Leonardo Hotel Liverpool on 11 Mar 2024
Dear Seema,Thanks for taking the time to leave us a review upon a recent stay with us.I happy to see you enjoyed the hotel central location and the hotels cleanliness.We hope to welcome you back soonThanks

10/10 Excellent

elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super spot
great hotel and location. I would book again.
Stayed 3 nights in Feb 2024
Response from The Leonardo Hotel Liverpool on 27 Feb 2024
Dear Elaine,Thank you for taking the time to submit a review about your recent stay with us!Im happy to hear you enjoyed the central location of the hotel and the surrounding areas.We hope to welcome you back soon

8/10 Good

Lee

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from The Leonardo Hotel Liverpool on 1 Mar 2024
Dear leeThank you for taking the time to leave us a review.We're glad to see you enjoyed you're stay with us and we hope to welcome you back soon!

8/10 Good

Dipti

Stayed 2 nights in Feb 2024
Response from The Leonardo Hotel Liverpool on 21 Mar 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

4/10 Poor

Nicola

Travelled with partner
Disliked: Property conditions & facilities
Staff were welcoming. The room was not great at all, next to the bed there was a large stain on the carpet that was very questionable, shelf missing in bathroom. Upon checking in at 3pm there was groups of people in close rooms making lots of noise getting ready for a night out, which I do not have an issue with at all however better room could have been selected for a couple. We asked to move rooms because of this and the room was much better however I wouldn’t have rated it as a 4 star hotel. Would not recommend for a couple staying the night in Liverpool
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on 27 Feb 2024
Dear Nicola,Thank you for submitting a review upon your recent stay.I'm sorry to hear the usual Leonardo standards were not met in your first room this will be addressed with our accommodations manager to prevent further events happening like this.I'm happy to hear your second room was much better and the reception team were welcoming this has been passed onto the Front Office Manager who can share with their team.We look forward to welcoming you back soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from The Leonardo Hotel Liverpool on 24 Feb 2024
Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards

8/10 Good

James

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on 1 Mar 2024
Dear JamesThank you for taking the time to leave us a review.We're glad to see you enjoyed you're stay with us and we hope to welcome you back soon!

4/10 Poor

Pauline

Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on 11 Mar 2024
Thank you for leaving us a review

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is nearby. Check-in was very easy. Staff friendly and helpful. Enjoyed the breakfast and overnight stay. Would definitely book again.
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on 24 Feb 2024
Hi Paul,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, great location.
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on 24 Feb 2024
Dear Hilary,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on 24 Feb 2024
Dear Christine,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from The Leonardo Hotel Liverpool on 24 Feb 2024
Dear Thomas,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Thank you
Stayed 2 nights in Feb 2024
Response from The Leonardo Hotel Liverpool on 24 Feb 2024
Hi Erin,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on 24 Feb 2024
Dear Michael,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excellent

Rachel

Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on 21 Mar 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 Good

Clare

Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on 24 Feb 2024
Dear Clare,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, good rooms
We had two rooms for a night & the location of the hotel is perfect right on Albert Docks & our room had a view for the Liver building & Albert Docks. The staff were friendly & efficient, the hotel & rooms very pleasant, will definitely be back
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on 15 Feb 2024
Thanks for submitting a review.

8/10 Good

Katrina

Travelled with family
Warm and clean close to Albert Dock
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on 15 Feb 2024
Thanks for submitting a review.

8/10 Good

Iorwerth

Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on 15 Feb 2024
Thanks for submitting a review.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on 15 Feb 2024
Thanks for submitting a review.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on 12 Feb 2024
Thanks for leaving us a review

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, couldn’t do more to help, room clean and bright. It’s a shame the there was not parking at the hotel It was only 5 mins away though. £12 a day parking and £12.50 /£14.50 breakfast I thought one or the other could’ve been included. But I would definitely recommend staying as it was a great location.
Stayed 2 nights in Feb 2024
Response from The Leonardo Hotel Liverpool on 10 Feb 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from The Leonardo Hotel Liverpool on 10 Feb 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excellent

Cathriona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Leonardo Hotel Liverpool on 10 Feb 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

2/10 Terrible

John

Stayed 2 nights in Jan 2024
Response from The Leonardo Hotel Liverpool on 10 Feb 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!