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Clean Hotel, polite staff, great position by the docks........
Stewart
Stayed 1 night in May 2024
Response from Lisa on 20 May 2024
Dear Stewart, Thank you for your positive review! We are delighted to hear that you found our hotel clean and our staff polite. We are indeed in a great position by the docks. We look forward to welcoming you back soon. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
Great location, a bit warm to sleep even in May. Breakfast was okay
Cynthia
Stayed 1 night in May 2024
Response from Lisa on 20 May 2024
Dear Cynthia, Thank you for your positive review and for choosing ibis Liverpool Centre Albert Dock - Liverpool One. We appreciate your feedback regarding the location and breakfast. Apologies for the temperature in your room. We are seeing some unusually high temperatures at the moment. Looking forward to welcoming you back soon. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One.
Dear William, We are delighted to hear that you found our beds big and comfortable. Thank you for sharing your positive feedback! We look forward to welcoming you back soon. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
Dear WendyThank you for taking the time the leave your review following your recent stay at Ibis Liverpool Centre Albert Dock - Liverpool One.We hope to welcome you back soon.Kind regardsLisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One
Very quick service from the staff. Hotel room was kept very clean and in a really nice area
Scott
Stayed 3 nights in Apr 2024
Response from Lisa on 9 May 2024
Dear Scott, Thank you for your kind review. We are delighted to hear that you enjoyed the quick service from our staff and found your room clean. We are glad you appreciated our hotel's location in a nice area. We look forward to welcoming you back soon. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
8/10 Good
Gill
Travelled with group
23 Apr 2024
Liked: Cleanliness, staff & service, amenities
Majority of staff were excellent.Disabled room needs attention and adjusting in some areas.
Small rooms but overall glad we stayed.
Gill
Stayed 2 nights in Apr 2024
Response from Lisa on 23 Apr 2024
Dear Gill, Thank you for your feedback. We appreciate your kind words about our staff. We will address the issues with the disabled room promptly. We hope to welcome you back for an improved experience. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One.
The Ibis is in a very convenient location if you are looking to explore the Albert Docks area. The staff was friendly and helpful. I would stay again.
Jeff
Stayed 4 nights in Apr 2024
Response from Lisa on 22 Apr 2024
Dear Jeff, We are delighted to hear that you found our location convenient and our staff friendly and helpful. We look forward to welcoming you back at ibis Liverpool Centre Albert Dock - Liverpool One. Thank you for your kind words. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
Dear JamesMany thanks for taking the time to leave your review. We hope to see you back soon.Kind regardsLisa ThornborrowIbis Liverpool Centre Albert Dock - Liverpool One
Great location, friendly staff, clean rooms. Rooms are small but that wasn’t a surprise.
Kirsten
Stayed 1 night in Apr 2024
Response from Lisa on 15 Apr 2024
Dear Kirsten, Thank you for highlighting our great location, friendly staff and clean rooms. We appreciate your understanding regarding the room size. We hope to welcome you back soon. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
Always a good affordable choice when up il the area
Kenneth
Stayed 1 night in Apr 2024
Response from Lisa on 11 Apr 2024
Dear Kenneth,Thank you for your positive feedback! We are delighted to be your affordable choice in the area. We look forward to welcoming you back soon.Kind regards,Lisa ThornborrowGeneral Manager, ibis Liverpool Centre Albert Dock - Liverpool One
4/10 Poor
Sandra
Travelled with partner
7 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel in a good location. But thats were it ends. Room very poor no usb for changing phones room very small two beds pushed together to make one bed and my husband fell down the gap in the bed and when you pay £203.00 for one night stay you would expect a better standard. No bin liner in the bins. Mattress very thin more like a mattress topper. Very disappointed with the quality of the room.
Dear Colin, Thank you for your feedback. We apologise for the inconvenience regarding the absence of face towels. We can provide additional bath towels, however we do not provide face towels. We hope to welcome you back for a better experience. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One.
Dear WayneMany thanks for taking the time to leave your review, it's much appreciated and we look forward to welcoming you back soon.Kind regardsIbis Liverpool Centre Albert Dock - Liverpool One
6/10 Okay
André
Business traveller
29 Mar 2024
Liked: Staff & service
Disliked: Amenities
Low budget experience for a mid-price room
André
Stayed 1 night in Mar 2024
Response from Lisa on 3 Apr 2024
Dear André, We regret to hear about your experience. Our aim is to provide a comfortable stay for all guests. We appreciate your feedback and will strive to make improvements. Thank you for sharing your thoughts. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One
8/10 Good
Ryan
Travelled with partner
29 Mar 2024
Onsite parking was great for 10 a night, The toilets from other rooms were noisy and the extractor fan in our bathroom didnt work!
Cheap n cheerful place to stay in liverpool.
Ryan
Stayed 1 night in Mar 2024
Response from Lisa on 3 Apr 2024
Dear Ryan, Thank you for your review. We are glad you found our onsite parking convenient. We apologise for the inconvenience caused by the noisy toilets and the extractor fan in your room. Your feedback is valuable to us. We hope to welcome you back soon. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One.
10/10 Excellent
Marcus
Travelled with family
24 Mar 2024
Liked: Amenities
Everything was ideal, situated in the centre of the city. Everything we needed was a small walk away, would definitely stay here again if available, thank you.
Marcus
Stayed 1 night in Mar 2024
Response from Lisa on 26 Mar 2024
Dear Marcus, We are delighted to hear that you found our location ideal for your needs. We are glad you enjoyed your stay with us and look forward to welcoming you back in the future. Thank you for choosing ibis Liverpool Centre Albert Dock - Liverpool One. Kind regards!
This was a disappointing stay. The room was appalling. The bathroom door wouldn’t shut at all (recorded it). The bed was like sleeping on a park bench. The carpet in the room was dirty. Debris in one place, muddy stains in another and sticky in another place. Would deffo never stay here again.
JASON
Stayed 2 nights in Mar 2024
Response from Lisa on 25 Mar 2024
Dear Jason, We are truly sorry to hear about your disappointing experience during your stay. Your feedback regarding the room conditions is concerning and we apologise for the inconvenience caused. Ensuring a comfortable and clean environment is a top priority for us, and we will address these issues promptly. We appreciate your feedback and will take necessary actions to improve. We hope you reconsider and give us another chance to provide you with a better stay. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One
Excellent location, good value for money, clean, comfortable. Bedroom had everything we needed. Really helpful staff, could store luggage before check in and after check out until we returned to collect it. Easy overnight parking.
Sheila
Stayed 1 night in Mar 2024
Response from Lisa on 20 Mar 2024
Dear Sheila, We are thrilled to hear about your positive experience! We are pleased that you found our location excellent, rooms clean and comfortable and our staff helpful. It was a pleasure to assist with luggage storage. Thank you for choosing ibis Liverpool Centre Albert Dock - Liverpool One and we look forward to welcoming you back soon. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One.
Comfortable overnight stay for trip to city. Very convenient, close to Dock and tourist attractions yet very quiet in room. Clean, comfy bed, excellent hot shower.
WENDY
Stayed 1 night in Mar 2024
Response from Lisa on 14 Mar 2024
Dear Wendy, We are delighted to hear that you had a comfortable stay with us. We are glad you found our location convenient and enjoyed the cleanliness, comfy bed, and excellent hot shower. Looking forward to welcoming you back soon! Best regards, ibis Liverpool Centre Albert Dock - Liverpool One
Dear Adel,Thank you for taking the time to share your feedback with us. We apologise for any inconvenience you may have experienced during your stay with us. Your comments regarding the size of the room have been duly noted. We appreciate your valuable input and will take it into consideration for future improvements.We hope that despite this issue, you had an otherwise pleasant stay with us. If there is anything else we can assist you with, please do not hesitate to let us know.Warm regards,ibis Liverpool Centre Albert Dock - Liverpool One
It was really cold heater systems not working and only on channel tv .
usama
Stayed 1 night in Feb 2024
Response from Lisa on 12 Mar 2024
Dear Usama,Thank you for taking the time to share your feedback with us. We apologise for any inconvenience caused by the heating system not working properly and the limited channel selection on the TV. Your comments have been duly noted and will be taken into account as we strive to improve our services. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.Best regards,ibis Liverpool Centre Albert Dock - Liverpool One
The hotel is in a great location with easy and secure parking which was a plus for us. Parking was £10 a night which is a little cheeky but a lot cheaper than any of the surrounding carparks. Reception area was a little cramped and basic but did what it needed to do. Our room was very basic with a mixed of modern and old. The room was clean and tidy. The bed was the biggest down side for us, it was just 2 single beds pushed together with a thin mattress topper on top. The 2 beds kept moving apart leaving a big gap to fall in and the beds were rock hard. Overall we are happy for the low price we paid.
Modern room, large clean bathroom with a really good hot shower. The breakfast was included so great value and the range of food and drink was excellent. Also well situated and parking next to the hotel at a reasonable rate.
Perfectly situated straight opposite the Albert Dock with amazing views which were fully lit up all day long. Only a five minute walk into Liverpool One Shopping Centre and then into the City.
The car park was very reasonable at £10.00 per night however for Blue badge holders this is free.
On entering the hotel, the staff were very helpful and always polite and seemed happy
There was great Wheelchair access into the hotel and in the main areas. Bedrooms are a little on the small side for electric wheelchairs especially getting into the room. The shower facilities were great with a chair placed in their for those unable to stand.
The restaurant was great value for money and very nice food. Drinks were also a good price. For example we ordered 3 main courses and a pint of beer, a pint of coke and a bottle of coke for £45.00 ish.
Genuinly a place i will stay in again. In fact for us we found it more user friendly for an electric Wheelchair user. The hotel was much more spacious in the foyer and resturant than the other Ibis Hotel in Liverpool.
Very pleased