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Reviews of Hampton by Hilton Liverpool City Center

3 out of 5
Hampton by Hilton Liverpool City Center
7 Hurst Street, Liverpool, England

Reviews

8.2

Very good

Rating 10 - Excellent. 425 out of 1001 reviews" "
Rating 8 - Good. 349 out of 1001 reviews" "
Rating 6 - Okay. 135 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of dropped curbs around the outside of the hotel, as a wheelchair user everytime we left or returned to the hotel i had to dtive my chair on the road to the drop off point as there are NO dropped curbs anywhere. Unfortunately alot of Liverpool turned out to be like this.
Stayed 3 nights in Mar 2024
Response from HOM on 5 Apr 2024
Mark, thanks for taking the time to leave a review. Thanks for the feedback and please feel free to drop us a message so we can discuss this. All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Stevie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for sightseeing the docks and restaurants.
Stayed 2 nights in Mar 2024
Response from HOM on 3 Apr 2024
Wow, 5-stars! Thanks so much, Stevie. It's good to know that our location was handy for your trip. We hope to welcome you back and All the best, Jarryd - Hotel Operations Manager.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the nightlife
Stayed 3 nights in Feb 2024
Response from HOM on 3 Apr 2024
Wow, 5-stars! Thanks so much, Daniel. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very clean and tidy. Slight problem with the room. But quickly sorted by shift manager Elinor.
Stayed 2 nights in Mar 2024
Response from HOM on 26 Mar 2024
Peter, thanks for taking the time to leave a review. We're happy to see you were satisfied with the hotel's cleanliness. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

8/10 Good

Sandra

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from HOM on 26 Mar 2024
Sandra, thanks for the amazing rating. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

6/10 Okay

Clevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not happy with the bathrooms
Stayed 1 night in Mar 2024
Response from HOM on 18 Mar 2024
Clevin, thanks for taking the time to review our hotel! Please drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.

6/10 Okay

Anthea

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
When we got to our room the wardrobe door was off its runners and the window didn't have a latch and the sofa bed was out of alignment and twisted so you couldn't sit on it. The second room they gave us the telephone didnt work, no tv remote and again there was a problem with the sofa bed. On the first morning they were still setting up breakfast even though we were there at least an hour after the start time. The coffee machines worked intermittently. Also the carparking is very expensive.
Stayed 3 nights in Mar 2024
Response from HOM on 8 Mar 2024
Anthea, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from HOM on 1 Mar 2024
Hi John, thanks for the amazing rating. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

6/10 Okay

Dylan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast is a shambles. A free for all with the breakfast area stuffed into a corner of the room. No restaurant and poor bar area.
Stayed 1 night in Feb 2024
Response from HOM on 21 Feb 2024
Hi Dylan, thanks for the feedback. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. All the best, Jarryd - Hotel Operations Manager.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel for a short stay in Liverpool. The hotel staff were very friendly and helpful. The room was clean and everything you needed. Good choice at breakfast though it was a little busy and crowded at peak times. The hotel is really convenient for Albert Dock and Liverpool one, both within easy walking distance.
Stayed 2 nights in Feb 2024
Response from HOM on 21 Feb 2024
Wow, 5-stars! Thanks so much, Andrew. We're glad you felt the team were friendly and helpful. That's what we like to hear! We're pleased to hear you were impressed by the options at the buffet breakfast. We hope to welcome you back and All the best, Jarryd - Hotel Operations Manager.

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice stay at this hotel would definitely recommend
Stayed 2 nights in Feb 2024
Response from HOM on 21 Feb 2024
matthew, thanks for taking the time to leave a review. We're glad to see your trip was worthy of 5-stars. Thanks for the recommendation and we hope to see you again. All the best, Jarryd - Hotel Operations Manager.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet location only stayed over for one night
Stayed 1 night in Feb 2024
Response from HOM on 14 Feb 2024
Wow, 5-stars! Thanks so much, Tracey. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

6/10 Okay

John

Disliked: Cleanliness, staff & service
One of the bath towels was filthy. The breakfast staff stood around talking when tables needed clearing when the place was very busy. The price of drinks at the bar was extortionate. Have used this hotel on quite a few occasions but I doubt if I'll go back. Finally took about 20 mins to check in when there was only one person in front of me and was asked for payment when I had already paid on booking
Stayed 2 nights in Feb 2024
Response from HOM on 9 Feb 2024
John, thanks for your comments. Please drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay with granddaughter. Great location and easy parking. Parking expensive at £20 a day.
Stayed 1 night in Feb 2024
Response from HOM on 9 Feb 2024
Wow, 5-stars! Thanks so much, Christopher. It's good to know that our location was handy for your trip. Thanks for the feedback and All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Always great ..
Stayed 3 nights in Jan 2024
Response from HOM on 1 Feb 2024
Wow, 5-stars! Thanks so much, Nikki. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Perfect location, enjoyed our stay here, family room could of been bigger would stay again.
Stayed 2 nights in Jan 2024
Response from HOM on 31 Jan 2024
Hi Kelly, thanks for the amazing rating. We're glad to see you had an enjoyable stay. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

2/10 Terrible

Ellie

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from HOM on 29 Jan 2024
Hi Ellie, please drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Iain

Stayed 2 nights in Jan 2024
Response from HOM on 25 Jan 2024
Thanks for the perfect rating, Iain. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time in Liverpool such an amazing city The hotel was clean the staff were excellent very polite and friendly we had one issue with our room with the window but it was dealt with very quickly and we were moved room without any problems
Stayed 3 nights in Jan 2024
Response from HOM on 23 Jan 2024
Thanks for the 10/10 rating, Lynn. We're happy to know you had a lovely stay at our hotel. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
The position of the hotel regarding sightseeing availability on foot and the main shopping centre
Stayed 2 nights in Jan 2024
Response from HOM on 23 Jan 2024
Wow, 5-stars! Thanks so much, Bernard. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from HOM on 23 Jan 2024
Hi Tracy, thanks for the amazing rating. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for an overnight stay.
Clean room. On site parking available but expensive. Had high expectations given the price but the reality was the hotel was comparable to a Premier Inn. Nothing wrong with Premier Inn at all but you expect a hotel that’s part of the Hilton group to offer a little more.
Stayed 1 night in Jan 2024
Response from HOM on 23 Jan 2024
Robert, thanks for taking the time to leave a review. We highly appreciate the feedback and hope to welcome you back again. All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on 23 Jan 2024
Thanks for the 10/10 rating, Steven. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan 2024
Hi John, thanks for the amazing rating. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

6/10 Okay

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Slow check in due to issues with the computer system. Room was lovely & clean. Unfortunately breakfast was a bit of a let down, over crowded (maybe extend breakfast hours rather than trying to get everyone in before 10?). Coffee undrinkable, squash instead of fruit juice not sure why? Generally disappointing.
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan 2024
Jason, thanks for your feedback. Thank you for letting us know about the breakfast. Your feedback helps us do better. Please feel free to drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Lyn

Stayed 2 nights in Jan 2024
Response from HOM on 1 Feb 2024
Wow, 5-stars! Thanks so much, Lyn. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

8/10 Good

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The room was valued for money. The breakfast needs a lot of improvement though. Sausage bacon and scrambled egg were awful. Croissants bread and fruit was fresh.
Stayed 2 nights in Jan 2024
Response from HOM on 10 Jan 2024
Mark, thanks for the amazing rating. Thank you for letting us know about the breakfast. Your feedback helps us do better. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, room comfort
Great Location
Great Location, Very Central. Hotels a little tired and as previous reviews they cannot handle breakfast. You just need to accept what will be there and go for it. Good value for a very central hotel in a big city.
Stayed 1 night in Jan 2024
Response from HOM on 9 Jan 2024
Michael, thanks for taking the time to review our hotel! We appreciate the feedback and hope to see you again. All the best, Bethany - Hotel Operations Manager.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on 9 Jan 2024
Kevin, thanks for the amazing rating. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

4/10 Poor

Lindsay

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from HOM on 9 Jan 2024
Hi Lindsay, please feel free to drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Maddison

Stayed 2 nights in Jan 2024
Response from HOM on 9 Jan 2024
Thanks for the 10/10 rating, Maddison. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

8/10 Good

Ellis

Travelled with family and small children
Liked: Staff & service
We arrived at the property to quite a queue to check in, this was worked really fast and with great service. Our initial room’s sofa bed was broken and we were moved straight away on speaking to the staff at on reception. The service was brilliant and nothing was too much. The only downfall is that the breakfast wasn’t the best but it was ok for being complementary but I wouldn’t pay for it. A very great stay none the less and I would highly recommend it.
Stayed 1 night in Jan 2024
Response from HOM on 8 Jan 2024
Ellis, thanks for the amazing rating. It's rewarding to see the service you received stood out. Thanks for the feedback and we hope to welcome you back soon. All the best, Bethany - Hotel Operations Manager.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was lovely, pillows were horrendous I didn’t sleep well the 2 nights we were there.. Breakfast was very disappointing, we were told the wrong time on the first day so had to go out for breakfast and on the second day it was carnage. Limited choices, very limited access to even a table, 1 coffee machine working.. It wasn’t set up to cope with it not being busy let alone when it did get busy.. Staff were busy being pulled from pillar to post to try to cope with the demand but didn’t have a fighting chance in my opinion.. Other than that the location was brilliant and was happy to have bag storage in the final day as our train home wasn’t until the evening..
Stayed 2 nights in Dec 2023
Response from HOM on 2 Jan 2024
Hi, thanks for taking the time to review our hotel! Please drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

8/10 Good

Stuart, Carlisle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Stuart, thanks for the amazing rating. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

6/10 Okay

David

It was ok , hotel a little tired and breakfast too busy and not too good
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
David, thanks for your feedback. Please feel free to drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

8/10 Good

Mario

Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Mario, thanks for the amazing rating. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

8/10 Good

David, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, friendly staff, and convenient location. Breakfast quality was somewhat mediocre compared to other Hampton Inns I've stayed in, and reception could use one more person (often backed up). Apart from that, great place, and I'd stay again.
Stayed 2 nights in Dec 2023
Response from HOM on 2 Jan 2024
David, thanks for taking the time to review our hotel! We're happy to know you had a lovely stay at our hotel. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Really nice place, great location and lovely staff. Only downside is that the sofa beds aren't too comfy. Par for the course really.
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Neil, thanks for the amazing rating. We appreciate the feedback and thanks for the recommendation. All the best, Bethany - Hotel Operations Manager.

8/10 Good

Enere

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Stay
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 28 Dec 2023
Enere, thanks for the amazing review.All the best, Bethany -

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 28 Dec 2023
Wow, 5/5! Thanks so much, David.All the best, Bethany -

10/10 Excellent

Gary

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from - Hotel Operations Manager on 28 Dec 2023
Gary, thanks for the glowing review. All the best, Bethany

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
stayed here a few times and always clean and tidy. great staff
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 28 Dec 2023
Hazel, thanks for the amazing rating. All the best, Bethany -

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 28 Dec 2023
Julie, your lovely feedback is welcomed!All the best, Bethany -

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in family room for liverpool Christmas markets xx
Stayed 1 night in Dec 2023
Response from HOM on 19 Dec 2023
Wow, 5-stars! Thanks so much, Elizabeth. we hope to see you again and All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from HOM on 19 Dec 2023
Thanks for the 10/10 rating, John. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Fay

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on 19 Dec 2023
Thanks for the 10/10 rating, Faye. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

8/10 Good

Lee

Stayed 2 nights in Dec 2023
Response from HOM on 19 Dec 2023
Lee, thanks for the amazing rating. We hope to see you again and All the best, Bethany - Hotel Operations Manager

6/10 Okay

Hannah

Liked: Room comfort
Stayed 1 night in Dec 2023
Response from HOM on 19 Dec 2023
Hi Hannah, thanks for the rating. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

4/10 Poor

Ben

Stayed 1 night in Dec 2023
Response from HOM on 8 Jan 2024
Hi Ben, thanks for the rating. Please feel free to drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

8/10 Good

Thomas

Stayed 1 night in Dec 2023
Response from HOM on 19 Dec 2023
Thomas, thanks for the amazing rating. We hope to see you again and All the best, Bethany - Hotel Operations Manager