Meeting facility

Reviews of Penha Longa Resort

5 out of 5
Penha Longa Resort
Estrada da Lagoa Azul, Sintra

Reviews

9.2

Wonderful

Rating 10 - Excellent. 281 out of 374 reviews" "
Rating 8 - Good. 55 out of 374 reviews" "
Rating 6 - Okay. 21 out of 374 reviews" "
Rating 4 - Poor. 12 out of 374 reviews" "
Rating 2 - Terrible. 5 out of 374 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laverne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Our stay at the Penha Longa exceeded all expectations. From the beginning to the end. On arrival we were met with some of the most friendly and helpful staff. Everyone went above and beyond to please and to make the stay great. The hotel is nestled on a beautiful golf course. Lots of great restaurants and a superb free breakfast every morning. Star in every department was great. There was no language barrier. I would certainly return to this property. We had a wonderful vacation.
Stayed 4 nights in Nov 2023
Response from Smata on 13 Nov 2023
Laverne, Delighted to hear you had an exceptional stay with us! Thanks for your kind words and we look forward to welcoming you back for another wonderful vacation.Susana MataDirector of Quality

10/10 Excellent

Boris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Penha Longa Resort on 13 Nov 2023
Thank you for your feedback!

10/10 Excellent

Teresa

Stayed 2 nights in Sep 2023
Response from Penha Longa Resort on 13 Nov 2023
Thank you for your feedback!

10/10 Excellent

rajesh, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Quiet Property with Good Selection of Restaurants and warm welcoming staff
Stayed 3 nights in Aug 2023
Response from Penha Longa Resort on 6 Sept 2023
Dear rajesh, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and found our property to be a lovely and peaceful retreat. Our team takes pride in providing a warm and welcoming experience to our guests. We're also delighted that you appreciated our selection of restaurants.We can't wait to welcome you back in the future!Best regardsSusana Mata Director of Quality

10/10 Excellent

Yanick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean, good temperature. I love how spacious the room was, well distributed, with mirrors, a balcony overlooking the garden and the mountain. We had access to juice, sodas and water in the refrigerator. The staff was very friendly. They brought our luggage up to the room.
Stayed 1 night in Aug 2023
Response from Penha Longa Resort on 6 Sept 2023
Dear Yanick, Thank you so much for sharing your wonderful feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel.It's great to know that you found your room comfortable, clean, and well-maintained. We take pride in providing spacious and thoughtfully designed rooms, and we're delighted to hear that you appreciated the layout, mirrors, and the balcony with a view of the garden and mountains.We're also pleased to hear that you enjoyed the complimentary refreshments in the refrigerator and that our staff provided you with excellent service, including assistance with your luggage. Our team works hard to ensure our guests have a memorable experience, and your kind words are a testament to their efforts.We hope to welcome you back in the future for another enjoyable stay.Safe travels!Susana Mata Director of Quality

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Penha Longa Resort on 6 Sept 2023
Dear Annette, Thank you so much for choosing to stay at our hotel, and for taking the time to share your feedback! Your opinion is valuable to us, and we're always looking for ways to improve our services. If you have any specific comments or suggestions that could help us enhance your future visits or the experiences of other guests, please don't hesitate to share them with us.We hope to welcome you back to our hotel in the near future and provide you with an even better experience. Safe travels! Susana MataDirector of Quality

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful area ,great service great food !Amazing atmosphere.
Stayed 3 nights in Jul 2023
Response from Penha Longa Resort on 6 Sept 2023
Dear Kyle, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and that you found the area beautiful. Providing great service and delicious food is our top priority, and it's wonderful to know that we exceeded your expectations.We hope to welcome you back soon for another amazing experience!Warm regardsSusana MataDirector of Quality

10/10 Excellent

Glee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Myeisha

Liked: Staff & service
Disliked: Cleanliness
Beautiful area
Stayed 1 night in May 2023
Response from Susana Mata on 23 Jun 2023
Thank you for your kind words! We're thrilled to hear that you found the area around our hotel beautiful. It truly is a remarkable location, and we're glad you enjoyed it. We hope you had a wonderful stay with us, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels! Susana MataDirector of Quality

10/10 Excellent

jody a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice amenities
Very clean, friendly staff, excellent food, complimentary to go breakfast order was lost and not ready.
Stayed 2 nights in May 2023
Response from Susana Mata on 28 Jun 2023
jody, Thank you for your feedback! We're thrilled to hear that you found our hotel very clean and our staff friendly. We apologize for the inconvenience with your complimentary to-go breakfast order and any frustration it may have caused. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Best regardsQuality Team

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
There was construction everywhere, loud noises, hallway had a strong scent that smelt horrible, housekeeping walked in while we were still sleeping, they overcharged us for golf by $300 when I booked it it said $220 and they charged us $507 upon arrival.
Stayed 1 night in Apr 2023
Response from Smata on 28 Apr 2023
Dear guest,Thank you for sharing your experience with us.We take your comments very seriously and would like to address your concerns directly. Please reach out to us at your convenience. We apologize for any inconvenience caused and look forward to hearing from you.Best regards,Susana Mata Director of Quality

4/10 Poor

Dmitriy

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Dear Penha Longa, I am writing to express my dissatisfaction with my recent stay at your hotel. While I had chosen to stay at your 5-star hotel to celebrate my child's 10th birthday, I was disappointed that nothing special was done to mark the occasion, despite assurances from your staff. Moreover, when I requested a golf cart, it was malfunctioning, adding to our frustration and inconvenience during our stay. Additionally, one evening, a staff member almost entered our bedroom without our permission, asking if we needed towels. This was completely inappropriate and left us feeling violated and that our privacy had been disturbed. Furthermore, I was also disappointed with the construction work that was going on during my stay. The loud and disturbing sounds from the construction site on the first floor woke us up at 8 in the morning, which was very disruptive to our stay. While I understand that construction work may be necessary, it is unacceptable for guests to be subjected to such noise disturbances, and measures should be in place to ensure guests' comfort. Overall, my experience at Penha Longa Sintra Portugal was far from satisfactory, and I hope that you take note of these issues and take the necessary steps to ensure that guests' expectations are met in the future. Sincerely, Anna
Stayed 4 nights in Feb 2023
Response from Smata on 1 Mar 2023
Dear Dmitriy, Thank you for sharing your recent experience at our hotel. We appreciate your feedback and take all comments seriously. We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience caused.We strive to provide all of our guests with exceptional experiences, and we are disappointed to hear that we fell short in your case. Rest assured that we will take your comments into consideration as we continue to improve our services and facilities.We appreciate your patronage and hope that you will consider staying with us again in the future.Sincerely,Susana MataDirector of Quality

10/10 Excellent

Joanne A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Penha Longa 10 years ago and when I decided to visit Portugal, I selected this resort again and I wasn't disappointed. If I could bottle the level of service I received and take it with me everywhere I go, I would. The property is still well maintained, the dining experience from breakfast to dinner was superb. The Spa was awesome also. I highly recommend this resort and would give a higher score than 5 if I could.
Stayed 4 nights in Jan 2023
Response from Smata on 1 Mar 2023
Dear Joanne AThank you for choosing to stay with us again after 10 years, and for taking the time to share your experience with others. We are delighted to hear that your recent stay at Penha Longa was everything you had hoped for and more. We take pride in maintaining our property to the highest standards, and we are glad that you noticed and appreciated our efforts.It is also gratifying to hear that you found our dining experience and spa services to be superb. We have a talented and dedicated team who take great care in providing our guests with the best possible experience, and your positive feedback is a reflection of their hard work.Thank you for your kind words and for recommending our resort to others. We look forward to welcoming you back to Penha Longa in the future.Sincerely,Susana MataDirector of Quality

8/10 Good

Chio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice property with beautiful scenery Staff must follow up with details

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff deserve special recognition at this hotel. Anytime my wife and I needed anything, they were willing and enthusiastic to help. Rooms were clean and nice, the restaurants on the property are excellent, and the property is beautiful. My only complaint is that we played a round of golf while we were there, and were charged the full, normal rate during off season, on a course that was far from optimal condition. Most places have winter rates that are about half of the main season rates, and although the course was fun and challenging, I feel as though I overpaid for the round. No difference between fairways and rough, grass was 5” long on the fairway in many places. Lost several balls in the fairway. We were warned that the course wasn’t in peak condition, but I feel the price should have reflected that. Other than that small issue, this place was incredible! Again, the staff was super accommodating. The breakfast that this hotel puts on is the best I’ve seen in Portugal; phenomenal. If you choose to come stay here in the off season as we did, you will enjoy less people at the hotel and smaller crowds at the beautiful sites in the area as well.

10/10 Excellent

Jeremy

Stayed 7 nights in Sep 2022

10/10 Excellent

Paul

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
First class, we will definitely return
Stayed 8 nights in Jul 2022

10/10 Excellent

Nelson, Schwenksville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These was the best resort we've have stayed at. The grounds were beautiful and historical. Very walkable and the amenities were great.
Stayed 4 nights in Jul 2022

10/10 Excellent

Saeid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kudos to Management team and all the people working at this resort. This is true 5 star service that I have not seen in a while. Thank you so much.
Stayed 3 nights in Jun 2022

10/10 Excellent

Robert

Stayed 1 night in Jun 2022

4/10 Poor

Rodney

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
A truly disappointing stay at a wonderful location
Thé hôtel had overbooked and did not have rooms available for the first of my five night stay. The following day no rooms were available until mid afternoon and when a manager intervened the room made available was obviously a rushed job and lacked amenities and essential toiletries one would expect of a 5* hotel. The admin staff appeared untrained. When I checked out they did not not have records of my Experian prepayment until a manager was summoned.
Stayed 5 nights in May 2022

4/10 Poor

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star it is not
Firstly they moved us for our first night (of 5) they said because of covid, it was a lie we found they were overbooked. We then agreed to move to the hotel at 10am providing our room was ready on arrival we were told the room would be ready at 3pm. We got the duty manager and she got us a room in 10 mins. She was excellent. One day the room was not serviced, and for three days tea and coffee not replaced. The duty manager again was very helpful. All the staff were great, but obviously he top management are really not very good. On Monday we were looking to have dinner in one of the 3 star Michelin restaurants, but surprise surprise all are closed on a Monday, surely you would stagger closures, but no. Main dining room was fully booked until 9:30pm. But was not on looking in a few times. So we had to eat in the bar.
Stayed 5 nights in May 2022

10/10 Excellent

Brian

Stayed 2 nights in May 2022

8/10 Good

EITAN

Stayed 1 night in Mar 2022

10/10 Excellent

Jeanne

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property and all the amenities for children. The staff was extremely helpful.
Stayed 1 night in Mar 2022

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was surrounded by beautiful tree and golf course. It was a just a short drive away from Lisbon, Cascais, and the main town of Sintra. It was quiet and relaxing area. The staff was helpful and friendly. We also loved hanging out at the gin bar. Federico was so nice and made an excellent drink suggestion when I was unsure what to order.
Stayed 5 nights in Mar 2022

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but could be better.
This hotel is a Ritz Carlton. It is a beautiful property but for the most part they are great BUT I feel for a Ritz brand they could be better! Our room carpet is dirty with a wine stain or something. Make note that electric bike is NOT free. We didn't remember they mention the rental cost so we were a little shocked that it was 18 euro per bike. For a 5 star hotel I think bike should be free of charge since it is just for exploring the hotel property and cant be use to go outside anyway. but overall good stay.
Stayed 3 nights in Nov 2021

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disappointing
Although the location is stunning, there are a lot of issues with this resort which made our stay quite disappointing. We were planning a few days of relaxing, my husband would play golf and i would use their pools and other facilities, and then we would go to their michelin restaurant for his birthday. The pools were cold and not usable, the running "trails" were just the road around the resort you share with the cars, and on check in we discovered most of the restaurants would remain closed for our stay and were told to book straight away as everything would be full otherwise. Nowhere on the website or during the booking process is it advertised that the pools and restaurants are seasonal but this is the case. Breakfast was a bit of a disaster, we were put next to the coffee station which was really loud and chaotic with staff making coffees around us. And got coffee pod machine coffee which is hardly 5 star. The food was very slow and not good when it arrived. We didnt bother to go down for the remaining days. I have to say that the staff here were all really friendly and tried their best despite the underlying problems of the systems they were working with. When we complained they were most understanding, we received an upgrade and a bottle of wine on the birthday which was much appreciated. Despite this the overall experience was really disappointing.
Stayed 4 nights in Oct 2021

6/10 Okay

Martin

Travelled with family
Liked: Staff & service, room comfort
Nice but needs some TLC
A nice hotel but in need of some re furbishment. Service in a couple of restaurants was also disappointing and definitely not up to standard for a 5 star hotel.
Stayed 4 nights in Oct 2021
Response from Martin on 4 Nov 2021
Thank you for providing your review of your recent stay with us. I will share your comments about refurbishment and service at our restaurants with the respective teams. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again! Quality Team

4/10 Poor

jeremy

Travelled with family
Disliked: Cleanliness, staff & service
A tired property, but most importantly, staff that didnt seem to have attended any sort of training. Certainly not a 5 star hotel, and most certainly not 5 star trained staff. This is supposed to be a Ritz Carlton, but: 1. No greeters when checking in 2. Nobody to assist with the luggage 3. Dirty/dusty rooms 4. Breakfast wrong each and every day 5. Staff that took notes of problems, then seemed to discard them! Really. really disapointing hotel
Stayed 5 nights in Oct 2021
Response from jeremy on 4 Nov 2021
Thank you for taking the time to share your thoughts regarding these issues. We appreciate you bringing it to our attention and will share your message appropriately within the team in order take the necessary measures. Please accept our apologies for falling short on your expectations, and thank you again for your feedback.

6/10 Okay

Temilolu

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible service
The hotel looks lovely. However, that's where positives stop. You pay 5 star prices but get 3 star service at best. We arrived early but were not offered early check in-- despite sending an email to request this previously. We in fact, were checked in 1 hour AFTER the standard check in time. At that we were given the wrong rooms and luggage was lost along the way. Other issues include long waits and incorrect room service orders. Broken doors in rooms. There were also several times we called the front desk/concierge/room service and no one would pick up for like 10 minutes. Honestly, it was all a little ridiculous for a supposed Ritz Carlton. Would definitely not recommend unless they get their act together.
Stayed 2 nights in Oct 2021
Response from Temilolu on 4 Nov 2021
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

10/10 Excellent

Shailesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place with amazing service. The only thing I would have preferred is a room with a better view. Mine was Room No. 352.
Stayed 2 nights in Oct 2021
Response from Shailesh on 4 Nov 2021
We are delighted to hear about your recent stay with us and really appreciate your feedback! We took good note of your comment on wanting a room with a better view. We hope the next time you stay with us, you will receive a room with a different view. Please advise us upon reservation. Thank you again for your feedback and for being our guest.

6/10 Okay

Vibha

Travelled with family
Disliked: Cleanliness, staff & service
Housekeeping
For the price you pay, the room wasn't being vacuumed every day. They cleaned out the garbage cans and left fresh towels, but did not vacuum the carpets. The first day there were coffee pods, the remaining time it wasn't refilled. My husband gave his suit two times for laundry, and it still wasn't ironed. The breakfast is excellent, the two pools and the other amenities were very nice. My only peeve is with house keeping.
Stayed 5 nights in Sep 2021
Response from Vibha on 4 Nov 2021
I want to thank you for staying with us, and mentioning great things about our breakfast and the pools! Nevertheless, cleanliness is a key priority for our hotel and I am very sorry that the room cleaning fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. I hope you’ll consider us next time your travels bring you back to

10/10 Excellent

Blair

Stayed 2 nights in Oct 2021

10/10 Excellent

Deborah, St Clair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having the golf course on site! Many interesting artifacts throughout the property. Would like to have seen another bar/restaurant on site more lunch options. Also suggest ceiling fans in the rooms. All in all, everyone was a great help. The front desk staff and concierge reps were all wonderful. Housecleaning also spot on! We enjoyed staying and will return!
Stayed 7 nights in Sep 2021

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
Beautiful resort, great breakfast included, rooms very tastefully designed, especially loved the pool!
Stayed 2 nights in Sep 2021

6/10 Okay

Mohamed

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
Suites run down need uplift
Stayed 2 nights in Sep 2021

10/10 Excellent

V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, beautiful location, comfortable getaway. Pillows could have been better, no option for firm pillows, even the ones they changed were very soft. Staff were extremely friendly and service was wonderful
Stayed 2 nights in Aug 2021

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay and COVID safe
Really enjoyed staying at the hotel with our 10 month baby. Some minor issues :-Initial issues with the cot were dealt with my the manager. Food / drink is very expensive but if you book the some restaurants through Fork you can get a 30% reduction. The silly rule about wearing a swimming cap i the indoor pool is frustrating when not consistently policed. However we really enjoyed the hotel the staff were helpful and friendly and the outdoor pool warmed up enough in the late afternoon form a swim!
Stayed 7 nights in Aug 2021

10/10 Excellent

Alaina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very good. Food was average and over priced. Not many vegetarian options.
Stayed 2 nights in Aug 2021

4/10 Poor

Hagar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing experience from pool and food
We came for a summer vacation, the weather there really don’t suit for being in the pool! This is a resort and we had nothing to do there… Also the food was disappointing and extremely expensive, breakfast was poor and not as I would expect from this level of hotel. We came with a 10 month old baby, there is no pool for kids and no food for kids… Overall it was disappointing The place is beautiful clean and the staff were amazing
Stayed 6 nights in Jul 2021

10/10 Excellent

Nikhil

Stayed 3 nights in Jun 2021

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel, the staff were all so lovely, the hotel was just perfect for kids, everyone there went out of their way to make our stay fun and relaxing. Highly recommend this hotel, we will be heading back for sure!!
Stayed 6 nights in Jun 2021