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Reviews of Altis Belém Hotel & Spa

5 out of 5
Altis Belém Hotel & Spa
Doca Do Bom Sucesso, Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 327 out of 442 reviews" "
Rating 8 - Good. 92 out of 442 reviews" "
Rating 6 - Okay. 15 out of 442 reviews" "
Rating 4 - Poor. 4 out of 442 reviews" "
Rating 2 - Terrible. 4 out of 442 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Balbir Inder Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was a very nice stay! The staff was very friendly and helpful. The room was clean and the view was amazing!
Stayed 3 nights in Apr 2024
Response from Front Office Team on 18 Apr 2024
Dear Balbir Inder Singh, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Warm regards,

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent.
Stayed 4 nights in Mar 2024
Response from Diana Martins on 20 Mar 2024
Dear Ms. Helen,We appreciate the time and availability to write your opinion regarding your most recent stay at Altis Belem Hotel&Spa.We are very proud to hear that you found our staff excellent. We will share your kind words with all the team!Kind regards,

8/10 Good

James

Business traveller
Liked: Staff & service, property conditions & facilities
The Staff is excellent, very professional and very friendly. In addition, the housekeeping is first rate.
Stayed 3 nights in Mar 2024
Response from Diana Martins on 15 Mar 2024
Dear Mr. James,We appreciate the time and availability to express your opinion regarding your most recent stay at Altis Belém.It makes us very proud to hear that you have enjoyed your stay overall, and that you found our staff excellent! We will share your kind words with our team so, they will know, they made a difference during your experience with us!Hopefully we can welcome you back on your next visit to Lisbon!Kind regards,

2/10 Terrible

Lily, AMES

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Some front desk agents are rude
Stayed 4 nights in Dec 2023

10/10 Excellent

Jose Pedro

Liked: Cleanliness, staff & service, room comfort
Altis lives up to expectations
Staff were very friendly and helpful. The location is good although the trams can be a bit noisy. The spa could use some maintenance, but overall our stay was excellent. Don't miss the Michelin-starred restaurant!
Stayed 1 night in Nov 2023

10/10 Excellent

Cori

Liked: Property conditions & facilities, room comfort
Favorite hotel in Lisboa
2nd time I have stayed here. Love it!
Stayed 2 nights in Dec 2023

8/10 Good

Whitney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Altis Belem Team on 7 Mar 2024
Dear Whitney. Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Warm regards.

10/10 Excellent

Wun Tong, Kowloon

Stayed 2 nights in Sep 2023

10/10 Excellent

andre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and location was perfect. Lots to do in walking distance
Stayed 5 nights in Nov 2023

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with great views. It also offers a Michelin-starred restaurant. The services and staff were excellent, and the room is large. Although we are not a big fan of the contemporary style. Many furniture and utilities (including toilet and sinks) look good but difficult to use.
Stayed 3 nights in Oct 2023

8/10 Good

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff at the Altis Belem were superb. Our original room wasn’t comfortable so the manager provided a complementary room upgrade to the river view. The view was beautiful from the large balcony we enjoyed watching the sail boats and ships on the river. The particular room had no wall separating the sleeping area from the bathroom so better suited for couples or solo travelers. The bed was very comfortable we got a great night sleep! We did not realize until our second night that the hotel also offered free breakfast and the breakfast was delicious with a variety of offerings from real fruit, pastries, and a chef to make eggs your way. Make sure to get a thorough list of the hotel offerings as they are plentiful. Some of the furnishings in the hotel room appeared dated and needed modernization like usb outlets next to the bed and more convenient placement of light switches The hotel location is ideal for most tourists. Right next to the Belém tower and a short walk to Patisserie de Belem Regarding the Spa, I only booked an appointment for a manicure and pedicure and though I did not enjoy that experience I hear the other spa facilities like the gym, pool and massages are enjoyable. Overall, I would stay here again on a solo visit to Lisbon. The staff are absolutely fantastic and they made me feel comfortable in their hotel.

10/10 Excellent

Tina

Stayed 2 nights in Oct 2023

10/10 Excellent

Carlos, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, close to the venue we were attending
Stayed 1 night in Jul 2023

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No VIP acceso
Stayed 5 nights in Oct 2023

10/10 Excellent

Sharlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Their gym is too small and limited
Stayed 3 nights in Oct 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service
A beautiful hotel in a fabulous location. It is hard to figure out how to do anything like turn on the lights because it is too high tech and everything is black, the walls, floors, everything . Knowing braille would be a plus. And the lighting is poor.
Stayed 2 nights in Oct 2023

10/10 Excellent

Raja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2023

10/10 Excellent

Setsuko

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 3 nights in Sep 2023

10/10 Excellent

Marie F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating.
Stayed 1 night in Sep 2023

10/10 Excellent

Joel

Amazing Hotel! Especially loved the welcome snacks! The property is amazing.
Stayed 2 nights in Sep 2023

10/10 Excellent

Heng Yu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful.The food is good.
Stayed 3 nights in Sep 2023

6/10 Okay

bianca

Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice, nothing special
Beautiful views. Service was good, room service call never answered for us or our friends . Breakfast was ok limited options. Nice indoor pool in the spa. Quiet, nice space. For the price, nothing special didn’t feel like a luxury hotel . Our friends had water issue in their room that took 3 days to resolve, appreciate that their room was compensated, but for such a highly rated hotel they shouldn’t have needed to be in our room at times. Best part of hotel is the view of the Tagus River .
Stayed 4 nights in Sep 2023

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Salvador

Stayed 1 night in Sep 2023

10/10 Excellent

Ronald, Santa Rosa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and considerate staff. Location was perfect, nice views and access to walking..
Stayed 4 nights in Sep 2023

8/10 Good

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Milan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff and all hotel staff were wonderful to interact with, prompt, and very helpful. The spa is beautiful and the entire facility is stunning. There is a Michelin star restaurant in the lobby, as well as amazing bar, roof top, & outdoor dining area. Will absolutely be back for another visit. Thank you for your hospitality
Stayed 3 nights in Sep 2023

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, property conditions & facilities
I wanted to LOVE it, but I liked it instead.
I loved my room and the small rooftop pool was great for relaxing on the first day after too many hours of flying. The breakfast, while nice that is was complimentary- was inedible- the cured salmon tasted old and very fishy- I had to spit it out into my napkin. Not what you’d expect from a five star hotel at all. After the first breakfast I stayed away from the food and all I’d have for breakfast was two lattes and some orange juice- both of those were the only good things about that breakfast. My friend had another room (I had friends fly in from all over to celebrate my birthday in Lisbon) and I felt terrible as she had a few issues in her room- the main one being that her shower backed up and flooded the bathroom on day one. The plumber came to fix it, started the task, then left and never came back during our time there. All in all, I had a good experience, but I probably won’t book there when I come back to Lisbon.
Stayed 4 nights in Aug 2023

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent , location second to none , all staff members were welcoming , and very professional at all times .
Stayed 4 nights in Aug 2023

10/10 Excellent

Comfort

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is excellent in all aspects.
Stayed 2 nights in Jun 2023

10/10 Excellent

Claudia P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!!
Great hotel on the Marina, nice rooms, great breakfast, great location, the only down side is the fitness center way to small, im a bodybuilder and even when im on vacations I like to put a good workout together, but in this gym is imposible. Thankfully because is on the marina I was able to go for a good run in the mornings, for the rest is a great option.
Stayed 3 nights in May 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property and convenience to most part of the city via the train and Uber. Several sites were also accessible by simply walking.
Stayed 3 nights in May 2023
Response from Teresa on 5 Jun 2023
Dear Guest,Thank you for taking your valuable time and sharing your lovely feedback.It gives us immense pleasure to read through your comments. Kind regards,

10/10 Excellent

Ty

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in May 2023
Response from Teresa on 28 May 2023
Dear Guest,Thank you for taking your valuable time and sharing your lovely feedback.It gives us immense pleasure to read through your comments. Kind regards,

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is within walking distance of Belem Tower. The staff provided suggestions for the area regarding dinner and assisted with any concerns.
Stayed 1 night in Apr 2023
Response from Teresa on 28 May 2023
Dear Guest,Thank you for taking your valuable time and sharing your lovely feedback.It gives us immense pleasure to read through your comments. Kind regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Teresa on 28 May 2023
Dear Guest,Thank you for taking your valuable time and sharing your lovely feedback.It gives us immense pleasure to read through your comments. Kind regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Hassam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless. Staff very eager always helpful.can’t praise the staff and the hotel enough. Absolutely delighted with the service.
Stayed 3 nights in Mar 2023

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, a lovely hotel right on the river plus easy tram or train ride into central Lisbon.. although a bit of a walk to the stations.
Stayed 4 nights in Mar 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Erik

Stayed 3 nights in Jan 2023

10/10 Excellent

Cherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property that had all the amenities.

6/10 Okay

PAULA

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was very good ie to be in a quiet area by the river and be able to travel in to the centre. The indoor spa area was very good and clean.
Stayed 3 nights in Oct 2022

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the design of the rooms and breakfast was exceptional/
Stayed 1 night in Oct 2022