Exterior

Reviews of Altis Avenida Hotel

5 out of 5
Altis Avenida Hotel
Rua 1º De Dezembro, 120, Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 738 out of 1003 reviews" "
Rating 8 - Good. 197 out of 1003 reviews" "
Rating 6 - Okay. 46 out of 1003 reviews" "
Rating 4 - Poor. 12 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mitch

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel part was run excellently with exceptional service. The roof top bar had below average service.
Stayed 2 nights in May 2024

10/10 Excellent

Zaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location
Stayed 4 nights in May 2024
Response from Guest Experience Team on 26 May 2024
Dear Mr. Zaid,Thank you so much for choosing Altis Avenida during your visit to Lisbon and for taking the time to share with us your excellent feedback!We are glad to know you had an excellent stay, enjoying our central location and service! Hope to welcome you again in our hotel!Kind regards, Julia C.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and always ready to assist me. The location was excellent. I particularly enjoyed the rooftop sun deck which afforded me an unforgettable view of Lisbon. The breakfasts and staff were top rate.
Stayed 7 nights in Apr 2024

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel situé en plein cœur du quartier achalandé de Lisbonne. Tout se faisait à pied. Super proximité avec les alentours, beaucoup de restaurants à pieds, la gare de train était directement en face de même que plusieurs commerces. Nous avons garé la voiture directement avec l’hôtel et avons profitez des environs à pied. Hôtel super pratique pour sa localisation. Service du personnel au-delà des attentes. La chambre était toujours extrêmement propre, durant notre séjour de 4 nuitées. Nous recommandons fortement cet établissement!
Stayed 4 nights in May 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Experience Team on 8 May 2024
Dear Mrs Nicola,Thank you for choosing Altis Avenida during your visit to Lisbon and for taking the time to share your good experience with us!We are glad to know you enjoyed your stay and we hope to receive you again. Kind regards, Julia C.

10/10 Excellent

Woo Hyun, Glendale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staffs are all friendly and kind.
Stayed 5 nights in Apr 2024
Response from Guest Experience Team on 8 May 2024
Dear Mr Woo Hyun,Thank you for selecting Altis Avenida during your visit to Lisbon and for taking the time to share your good feedback with us!We are very happy to know you enjoyed your stay, particularly our friendly staff.We hope to welcome you again! Kind regards, Julia C.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were amazingly as they surprised my wife with champagne and a cake for her birthday.
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 8 May 2024
Dear Mr John,Thank you so much for choosing Altis Avenida Hotel to celebrate your wife's birthday and for taking the time to share your great feedback with us!We hope to welcome you again!Kind regards,Júlia C.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank u for such personalized prompt service from housekeeping to concierge to front desk . The bed was exemplary. The rooftop restaurant outstanding.
Stayed 3 nights in Apr 2024
Response from Frederico B.| Guest Experience Team on 7 May 2024
Dear Mrs. Karen,Thank you very much for having selected and rated your experience with us at Altis Avenida Hotel.Your feedback means a lot to us and to the work we continue to do and we are very happy with your overall appreciation regarding your stay and for the recognition of several of our aspects such has service and facilities.We look forward to welcome you backKind regards

10/10 Excellent

Luis Teodoro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent location
Stayed 4 nights in Feb 2024
Response from Frederico B.| Guest Experience Team on 7 May 2024
Dear Mr. Luís Teodoro,Thank you very much for having selected and rated your experience with us at Altis Avenida Hotel.Your feedback means a lot to us and to the work we continue to do and we are very happy with your overall appreciation regarding your stay and for the recognition of several of our aspects such has service and facilities.We look forward to welcome you backKind regards

8/10 Good

Herman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good location for visiting the city.
Stayed 1 night in Apr 2024
Response from Guest Experience Ambassador on 25 Apr 2024
Dear Mr Herman,Thank you for taking the time to share your experience in Altis Avenida Hotel and for selecting us to accommodate you in your visit to Lisbon!We appreciate your remark regarding our central location and we hope to welcome you again on your next visit to Lisbon. Kind regards, Júlia C.

10/10 Excellent

Robert, Glenview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop restaurant is great for cocktail but not for dinner
Stayed 3 nights in Apr 2024

10/10 Excellent

Mary Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about this hotel. The people were amazingly friendly and helpful. The room was very nice and comfortable. We loved the breakfast buffet and the Rossio Gastrobar. The location is terrific with easy access to mass transit and walkable to many attractions if you like to walk. I highly recommend this hotel!
Stayed 8 nights in Mar 2024
Response from Guest Experience Ambassador on 3 Apr 2024
Dear Mrs Mary Jo,Thank you for choosing Altis Avenida Hotel to visit Lisbon and for taking the time to share your amazing feedback with us!We are delighted to know you had a wonderful stay in our hotel and to hear so many good remarks about your experience, especially the one for our staff! We always do our best to provide our guests with a memorable stay and feedback like yours make us proud!We are looking forward to welcome you again! Kind regards, Júlia C.

10/10 Excellent

Yuval

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, perfect roof top balcony view and, most importantly, an amazing staff and service!!
Stayed 4 nights in Mar 2024
Response from Guest Experience Ambassador on 26 Mar 2024
Dear Mr Yuval,Thank you for choosing Altis Avenida to visit Lisbon and for taking the time to share your lovely feedback with us!We are very happy to know you enjoyed your stay, especcially our central location, our rooftop views, and we are more than glad to hear your remarks about our staff and service.We hope to welcome you again! Kind regards, Julia C.

10/10 Excellent

Arvind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient location, however no swimming pool in the hotel. breakfast and dining inside the hotel did not have variety of choices. Other than that we enjoyed our stay there, the staff was really nice
Stayed 5 nights in Mar 2024
Response from Frederico B.| Guest Experience Team on 7 May 2024
Dear M. Arvind,Thank you very much for selecting and contacting our Altis Avenida Hotel for your visit to the city of Lisbon and for taking the time to share your feedback with us. We are very happy with your overall appreciation of your experience especially the recognition of our central location on the heart of the city of Lisbon, also since we are categorized as a boutique hotel on a historical building in the downtown area of Lisbon, we unfortunately cannot make major changes to the building floor plan and believe us we have explored the possibility numerous times.As for dinning within the hotel we do offer our guests the possibility of enjoying our Rossio Gastrobar as well as our sundeck lounge and of course our room service operational 24/7, but we understand some guests would prefer a wider range of options.We look forward to welcome you back.Kind regards

10/10 Excellent

nelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, very friendly stuff. Very clean.
Stayed 8 nights in Feb 2024
Response from Guest Experience Ambassador on 13 Mar 2024
Dear Mrs Nelli,Thank you for selecting Altis Avenida during your visit to Lisbon and for taking the time to rate your great experience with us!We appreciate your feedback regarding our friendly staff and cleanliness.We are glad to know you enjoyed your stay and we hope to receive you again. Kind regards, Julia C.

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful wonderful hotel in the heart of Lisbon! The accommodations were lovely, staff helpful and fantastic, roof top bar awesome! I loved the hospitality from the staff members and hotel! Thank you Marco, Sarah, Edgar, everyone!
Stayed 6 nights in Feb 2024
Response from Guest Experience Ambassador on 13 Mar 2024
Dear Mrs Emily,Thank you for selecting Altis Avenida during your visit to Lisbon and for taking the time to rate your great experience with us!We appreciate your remarks about our central location, the cleanliness and presentation of the hotel and we are very pleased that you also mentioned the attention given by our staff - specially by Marco, Sarah and Edgar.We are glad to know you enjoyed your stay and we hope to receive you again. Kind regards, Julia C.

10/10 Excellent

Satpal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location. Close to restaurants, shopping, sightseeing and train station just across the street. Friendly staff. Had a great hot and cold breakfast selections. We had an issue with traffic noise on the 2nd floor and we asked to be moved on the 2nd night and without any issue we were happy to be moved to the 6th floor. Overall, we had a great time and will definitely come back to this property in the future.
Stayed 2 nights in Feb 2024
Response from Julia C. | Guest Experience Team on 26 Mar 2024
Dear Mrs Satpal,Thank you for choosing Altis Avenida Hotel to visit Lisbon and for taking the time to share your amazing feedback with us!We appreciate all your kind comments on your trip to Lisbon, especially the emphasis on our central location, the friendliness of our staff and the careful selection of breakfast.Regarding the noise issue, given our central location, some noise production is to be expected, especially from vehicles and people who pass through our streets every day, taking this into account we made a point of soundproofing both our windows as walls, although we understand that some guests may be more sensitive to noise than others. Nonetheless, we are truly happy to hear all your excellent comments about your stay and especially that we were able to resolve this minor inconvenience.Looking forward to welcoming you again!Kind regards,

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was amazing. The staff was so friendly and attentive. We were greeted with such kindness. The hotel is beautiful. The view from the rooftop is breathtaking. Staff member Ricardo went out of his way to make our stay even better. You won’t regret staying at this hotel.
Stayed 2 nights in Feb 2024
Response from Guest Experience Team on 29 Feb 2024
Dear Mrs. Monica,Thank you for selecting Altis Avenida and for taking the time to write such a kind review regarding your experience with us.It is always a joy to see that our guests truly enjoyed a pleasant stay in our company and the kindness of our staff.On behalf of our colleague Ricardo, thank you for the compliment! - every time a member of our staff receives a comment with their name, it sincerely makes our day! The feeling of knowing we were able to make a difference means a lot. Best regards,Isabel A.

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with friendly associates and great amenities! Highly recommend them!
Stayed 2 nights in Feb 2024
Response from Guest Experience Team on 29 Feb 2024
Dear Mr. Josh,Thank you for taking the time to share your feedback with us. It is always a pleasure to know that our guests have enjoyed a positive experience in our company and that have valued the hospitality of our team. It was an honor to welcome you and we would love to have the opportunity to receive you again on a future trip to Lisbon! On behalf of the Altis Avenida team, thank you for your preference!Best regards,Isabel.A

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Experience Ambassador on 25 Mar 2024
Dear Mr David,Thank you for choosing Altis Avenida to visit Lisbon and for taking the time to share your great feedback with us!We are very happy to know that you enjoyed your stay and we hope to welcome you again! Kind regards, Julia C.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great facilities, location and staff. Would stay again.
Stayed 3 nights in Feb 2024
Response from Guest Experience Ambassador on 21 Feb 2024
Dear Mrs Jacqueline,Thank you so much for choosing Altis Avenida Hotel to visit Lisbon and for taking the time to share your excellent experience with us!We are happy to know that you enjoyed our central location, great staff and facilities.We are looking forward to welcome you again in Lisbon!Kind regards,Júlia C.

10/10 Excellent

Shelly-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After arriving on an overnight flight from the US the staff kindly checked us into our room. Complimentary port and local pastries were there for us to enjoy. Our room was cozy with a view of the neighborhood and was close to transportation and tours. The roof-top bar and restaurant provided wonderful views, along with creative dishes and attentive service. Everyone at this hotel was quite professional. I highly recommend this hotel. and I definitely stay there again.
Stayed 7 nights in Feb 2024
Response from Frederico B.| Guest Experience Team on 29 Feb 2024
Dear Mrs. Shelley- Ann,Thank you very much for having selected and rated your experience with us at Altis Avenida Hotel.Your feedback means a lot to us and to the work we continue to do and we are very happy with your overall appreciation regarding your stay, especially regarding We look forward to welcome you back.Kind regards,

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful experience in the Altis Avenida. From the moment we arrived until checkout. It’s rare to say but it really was perfect. The staff are the best we have encountered in our travels. They went above and beyond for us. Without doubt we will stay in this hotel again in the future.
Stayed 2 nights in Feb 2024
Response from Guest Experience Ambassador on 18 Feb 2024
Dear Mrs Laura, Thank you so much for choosing Altis Avenida Hotel to visit Lisbon and for taking the time to share your wonderful experience with us! We are more than happy to know that you had a perfect stay and we truly appreciate all your kind remarks about our staff – we always do our best to provide our guests with a memorable stay and feedbacks like yours make us proud! We are already looking forward to welcome you again! Hope to see you soon!Warm regards, Júlia C.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Guest Experience Ambassador on 18 Feb 2024
Dear Mr Timothy,Thank you for choosing Altis Avenida Hotel to visit Lisbon and for taking the time to rate your experience with us! We are glad to know you enjoyed your stay and we hope to welcome you again. Kind regards, Julia C.

10/10 Excellent

Adedoyin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very central , right in heart of Lisbon . Close to restaurants, shopping.. The staff are so pleasant, always willing to assist. I would definitely stay here again..
Stayed 3 nights in Feb 2024
Response from Guest Experience Ambassador on 12 Feb 2024
Dear Mrs Adedoyin,Thank you for choosing Altis Avenida to visit Lisbon and for taking the time to share your great experience with us!We are very happy to know that you enjoyed your stay and more than glad to hear that you enjoyed our central location and the staff - we always do our best to provide the best experience for our guests and feedbacks like yours make us proud!We are already looking forward to welcome you again!Kind regards, Julia C.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and service was impeccable.
Stayed 2 nights in Feb 2024
Response from Guest Experience Ambassador on 8 Feb 2024
Dear Mr Richard,Thank you for choosing Altis Avenida to visit Lisbon and for taking the time to share your great feedback with us!We are very happy to know that you enjoyed your stay and more than glad to hear that you enjoyed our staff and service - we always do our best to provide the best experience for our guest and feedbacks like your make us proud!We hope to welcome you again! Kind regards, Julia C. Guest Experience Team

10/10 Excellent

David

Stayed 2 nights in Feb 2024
Response from Guest Experience Ambassador on 8 Feb 2024
Dear Mr David,Thank you for selecting Altis Avenida during your visit to Lisbon and for taking the time to rate your experience.We are glad to know you enjoyed your stay and we hope to receive you again!Kind regards, Julia C. Guest Experience Team

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
This hotel is wonderful, staff went above and beyond and was friendly and helpful! Room was great size and so comfortable and clean. Location is perfect -metro stop right outside, walking distance to all sorts of restaurants and sights. Would stay here again for sure
Stayed 3 nights in Feb 2024
Response from Guest Experience Ambassador on 10 Feb 2024
Dear M. Allison,Thank you for choosing Altis Avenida Hotel and for taking the time to write such a nice review about your hotel experience.We are delighted to realize how amazing was your stay with us. It is very rewarding to see all your compliments about our dedicated staff, cleaning service, comfort and location! It was a pleasure to provide you a memorable experience in Portugal! Thank you very much for your recommendation!We will be very happy to receive you once again at Altis Avenida Hotel. Kind regards,Catarina M. Guest Experience Team

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Experience Ambassador on 31 Jan 2024
Dear Mrs Veronica,Thank you for choosing Altis Avenida Hotel to visit Lisbon and for taking the time to rate your experience with us!Your feedback means a lot to us and to the work we continue to do and we are very happy with your overall appreciation regarding your stay.We look forward to welcoming you back!Kind regards,Júlia C.

10/10 Excellent

Dr Nigam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Experience Ambassador on 14 Jan 2024
Dear Dr Nigam,Thank you so much for choosing Altis Avenida during your visit to Lisbon and for taking the time to share with us your kind feedback!We are glad to know you had an excellent stay and we hope to welcome you again in our hotel!Kind regards,Júlia C.

10/10 Excellent

Federico, Guayaquil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. There was always 2 new water bottles for us which was great. Room Service was delicious and a lot of food. Would go back for sure
Response from Guest Experience Ambassador on 18 Jan 2024
Dear Mr Frederico,Thank you for choosing Altis Avenida to visit Lisbon and for taking the time to share your great feedback with us!We are very happy to know that you had a great stay and that you enjoyed our room amenities as well as our room service.We are looking forward to welcome you again! Kind regards, Julia C.

10/10 Excellent

Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very convenient location.
Stayed 3 nights in Dec 2023
Response from Guest Experience Ambassador on 9 Jan 2024
Dear Mrs Ling,Thank you for choosing Altis Avenida to visit Lisbon and for taking the time to share your good feedback with us!We are glad to know you enjoyed our service, our central location and that you had a great experience!We hope to welcome you again. Kind regards, Julia C.

8/10 Good

Cristian

Travelled with group
Liked: Staff & service
The can do better with some room renovation
Great position with beauty duo terrace with amazing view of Lisbon , place look modern but kind old forniture , great position super central .
Stayed 2 nights in Jan 2024
Response from Guest Experience Ambassador on 10 Feb 2024
Dear M. Cristian,Thank you for choosing Altis Avenida Hotel and for taking the time to write about your hotel experience.We appreciate your recognition on our beautiful rooftop restaurant and location, on the earth of the city.Altis Avenida Hotel it is inserted in a historic building, where guests will find a combination of traditional Portuguese architecture and Art Deco-inspired design. The elegant rooms feature unique retro-style furniture and soft-toned leather headboards. We will be pleased to have the opportunity to receive you once again at Altis Avenida Hotel.Kind regards,Catarina M. Guest Experience Team

10/10 Excellent

Maria Del Carmen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel and services of my life. They pay attention to every detail madding every customer extremely welcome.
Stayed 3 nights in Dec 2023
Response from Guest Experience Ambassador on 10 Jan 2024
Dear Mrs Maria Del Carmen,Thank you for choosing Altis Avenida to visit Lisbon and for taking the time to share your kind feedback with us!We are delighted to know that you enjoyed your stay and more than glad to hear so many positive remarks about our service - we always do our best to provide the best experience for our guests and feedbacks like yours make us proud!We hope to welcome you again! Kind regards, Julia C.

10/10 Excellent

Alberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel on the best place!
Stayed 5 nights in Dec 2023
Response from Guest Experience Ambassador on 8 Jan 2024
Dear Mr Alberto,Thank you so much for choosing Altis Avenida during your visit to Lisbon and for taking the time to share with us your kind feedback!We are glad to know you had an excellent stay, enjoying our central location.We hope to receive you again in our hotel!Kind regards, Julia C.

6/10 Okay

sean

Liked: Staff & service
Nice Hotel… Rooftop restaurant and lounge is nice, with beautiful view of city. Staff was super friendly and accommodating.
Stayed 3 nights in Dec 2023
Response from Frederico B.| Guest ExperienceTeam on 12 Jan 2024
Dear Mr. Sean,Thank you very much for choosing Altis Avenida and for taking the time to share your opinion regarding your stay with us. We were very pleased with the recognition given to our rooftop gastrobar on the 7th floor for their menu quality and the wonderful views we present as well as enjoyed the kindness and professionalism of our staff team.We hope to welcoming you back soon.Kind regards

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service. It provides a truly 5-star experience. There are newer, perhaps more modern and luxurious 5-star hotels nearby, but I cannot imagine you will be treated better than at this hotel. It truly stands out for service among many other 5-star hotels I have visited. The rooftop bar/restaurant provides gorgeous views of the city and the food is both creative and delicious.
Stayed 1 night in Dec 2023
Response from Frederico B.| Guest Experience Team on 6 Feb 2024
Dear Mr Kyle,Thank you so much for choosing Altis Avenida Hotel to visit Lisbon and for taking the time to rate your fantastic experience with us!We are delighted to know that you had a wonderful stay and for making so many positive remarks about our hotel, especially the service and delicious food on Rossio Gastrobar with stunning views.We would like to specifically appreciate your kind remarks about our service, as we always do our best to provide the best experience for our guests and feedback like yours make us proud!Although there may be some newer and more modern hotels in the city our goal is to always provide the best possible service in connection with the most comfortable and welcoming facilities the space provided allows, for that reason we are extremely grateful and happy for that recognition over our service and professionalism.We will be more than happy to welcome you again! Kind regards

10/10 Excellent

Murteza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Experience Ambassador on 1 Jan 2024
Dear Mr Murteza,Thank you for selecting Altis Avenida during your visit to Lisbon and for taking the time to rate your good experience with us!We are glad to know you enjoyed your stay and we hope to receive you again. Kind regards, Julia C.

10/10 Excellent

maha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Dec 2023
Response from Guest Experience Ambassador on 7 Jan 2024
Dear Mrs Maha,Thank you for choosing Altis Avenida during your visit to Lisbon and for taking the time to share your great feedback with us!We are very happy to know that you enjoyed your stay and more than glad to hear that you enjoyed our service - we always do our best to provide the best experience for our guest and feedbacks like your make us proud!We hope to welcome you again! Kind regards, Julia C.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Experience Team on 17 Dec 2023
Dear Mr. Robert,First of all, thank you very much for your preference in Altis Avenida. We appreciate your time to evaluate your hotel experience, it is very important for us.We hope to welcome you again at the Altis Avenida.Kind regards,Catarina M. Guest Experience Team

10/10 Excellent

Almir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Guest Experience Ambassador on 4 Jan 2024
Dear Mr Almir,Thank you for selecting Altis Avenida during your visit to Lisbon and for taking the time to share your experience with us!We are glad to know you enjoyed your stay and we hope to welcome you again. Kind regards, Julia C.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel - fabulous location!
Stayed 4 nights in Nov 2023
Response from Guest Experience Team on 29 Nov 2023
Dear Mr James,Thank you for selecting Altis Avenida during your visit to Lisbon and for taking the time to share your fabulous feedback with us!We are very happy to know you enjoyed your stay and our central location.We are looking forward to welcome you again! Kind regards, Julia C.

10/10 Excellent

Brenda

Stayed 1 night in Nov 2023
Response from Guest Experience Team on 17 Dec 2023
Dear Mrs. Brenda,Thank you very much for having time to evaluate your experience at the Altis Avenida, during your stay in Lisbon.We appreciate your feedback and we hope to welcome you soon.Kind regards,Catarina M. Guest Experience Team

10/10 Excellent

Stephane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Experience Team on 27 Nov 2023
Dear M. Stephane,Thank you very much for your preference in Altis Avenida. We really appreciate for taking the time to write about your hotel experience. Thank you very much.We will be very happy to welcome you back to the Altis Avenida Hotel.Kind regards,Catarina M. Guest Experience Team

10/10 Excellent

Vivian

Stayed 3 nights in Nov 2023
Response from Guest Experience Team on 17 Dec 2023
Dear M. Vivian,First of all, we woud like to thank you having selected Altis Avenida, during your time in Lisbon. We are delighted to know that we had provided an amazing experience.Thank you very much!We will be pleased to welcome you again.Kind regards,Catarina M. Guest Experience Team

6/10 Okay

Colin

Business traveller
Liked: Staff & service
Disliked: Amenities
Room was very small.
Stayed 2 nights in Nov 2023
Response from Frederico B. | Guest Experience Team on 16 Nov 2023
Dear, Mr. Collin,Thank you very much for choosing Altis Avenida and for taking the time to share your opinion regarding your stay with us. As for the size of our rooms, Avenida is a charming boutique hotel, located in the center of a European capital, in a historic building (which prevents us from making major changes at the building plan level).For our guests to have a better understanding of our accommodations, all descriptive details about the room can be consulted online so that guests can select the rooms that best suit their needs. In any case…Thank you for your remarks

10/10 Excellent

Gregg

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Great hotel in the middle of the prime tourism area in Lisboa. Perfectly located, nice rooms and amenities, wonderful and friendly staff. Brought a dog on this visit - super pet friendly. Will stay again for sure.
Stayed 1 night in Nov 2023
Response from Frederico B. | Guest Experience Team on 15 Nov 2023
Dear Mr. Gregg,Thank you very much for choosing Altis Avenida and for taking the time to share your opinion regarding your stay with us. We were very pleased with the recognition given to our central location in the downtown area of Lisbon; the quality of the rooms and amenities provided; the kindness and positive demeanour from our staff team whom we are so proud of.We are also beyond thrilled that your four ledged companion has enjoyed the stay as well and we look forward to welcome you both back.Kind regards

10/10 Excellent

charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is terrific / from reception to food & beverage / all well train / smiling / gracious Gastrobar on roof a "10"
Stayed 2 nights in Nov 2023
Response from Frederico B. | Guest Experience Team on 15 Nov 2023
Dear Mr. Charles,Thank you very much for having selected Altis Avenida Hotel for your visit to the city of Lisbon.We are very happy that you have enjoyed your time with especially for the recognition given to our staff team whom we are so proud of, for their professional and kind approach to work, and thank you very much for the words of appreciation towards our Rossio Gastrobar.We look forward to welcoming you Kind regards

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are big and modern with great views and the staff was very kind and professional
Stayed 3 nights in Nov 2023
Response from Frederico B. | Guest Experience Team on 15 Nov 2023
Dear Mr. Ivan,Thank you very much for choosing Altis Avenida and for taking the time to share your opinion regarding your stay with us. We were very pleased with the recognition given to the space and updated nature of your room as well the wonderful views from our rooftop as well as the kind words towards our staff team for their kindness and professional behaviour.We are very happy that you have enjoyed your time with us and we look forward to welcome you again.Kind regards

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff. Very nice hotel.
Stayed 1 night in Nov 2023
Response from Frederico B. | Guest Experience Team on 15 Nov 2023
Dear Mr. Paul,Thank you very much for choosing Altis Avenida and for taking the time to share your opinion regarding your stay with us. We were very pleased with the recognition given to our central location and the friendliness of our staff team .We are very happy that you have enjoyed your time with us and we hope to welcome you again.Kind regards