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Reviews of Quality Inn

2.5 out of 5
Quality Inn
1410 Commerce Drive, St. Marys, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 124 out of 301 reviews" "
Rating 8 - Good. 102 out of 301 reviews" "
Rating 6 - Okay. 38 out of 301 reviews" "
Rating 4 - Poor. 26 out of 301 reviews" "
Rating 2 - Terrible. 11 out of 301 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lillian

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service
A good place to stay at a reasonable price.
Stayed 2 nights in Mar 2024

10/10 Excellent

Johnathon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for a clean room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024

4/10 Poor

Stephen

Travelled with group
Disliked: Staff & service, property conditions & facilities
The heater vibrated and made noise. The bathroom light was burnt out. It was brought to hotels attention and they did not fix it. Clock didn’t work, shower rod was coming out of wall, so it wouldn’t not close completely, freezer was frosted over and not usable. Breakfast was suppose to be 7-10 and didn’t start till 10. Juice machine was warm, not cold. Sheets were stained. Upon check in there was a guy sleeping on the couch in the entry way.
Stayed 1 night in Jan 2024

4/10 Poor

Philip, Fort Wayne

Travelled with partner
Disliked: Cleanliness
My initial reaction to this property was positive. The room was spacious and clean. But while getting ready for bed, I discovered a lone bed bug crawling across one of my pillows. I caught and killed it and began inspecting the room for more. I didn't find any, but on the grounds that where there is one, there are more, I reported it to the on-duty manager and requested a refund, I was offered another room in the hotel, but I wasn't comfortable staying in the facility. I was offered a refund on the remaining nights on my reservation, but not on the first night. I guess I need to take that up with Expedia or the Hotel chain.

4/10 Poor

Lachricia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Lou Ann

Travelled with family
Disliked: Amenities, property conditions & facilities
Breakfast was warm orange juice no wall fed floppy half cooked bacon rubbery eggs. The room had two desk lamps that had 4 burned out bulbs between them. The corner above the shower had mildew growing. Absolutely will not stay at this establishment again on a trip.
Stayed 2 nights in Dec 2023

8/10 Good

Brooklyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff were very friendly. The breakfast wasn't great as there weren't many options and they only had skim milk out. Late check out would have been great for our situation but they said they don't offer it. Overall it was a great stay for the money.
Stayed 2 nights in Dec 2023

4/10 Poor

Bus

Travelled with family
Dated. Seemed clean, but just not what we’re used to.
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Nathan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
A simple one word review would be “neglected”. In prior years, the staff and conditions were stellar. This last time, the property was in a state of neglect, with broken outside door locks, flickering lights and broken fixtures inside the room and out, broken and chirping fire alarms. The best example I can give is at breakfast there was a hot waffle iron, syrup at the ready, but no batter available, not even in the back. The juice machine was on, but only dispensed water. So many guests came through hopeful, to leave with disappointment. Such was my stay.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again
Stayed 1 night in Nov 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness
Bathroom light dodnt work, drinks at breakfast were warm, not sure if orange juice is supposed to be warm.
Stayed 2 nights in Oct 2023

6/10 Okay

Michelle, ANDERSON

Travelled with partner
Liked: Cleanliness, amenities
This property is somewhat dated and probably in need of an upgrade. However, the beds were very comfortable. There was a lot of foot traffic outside of our room due to where it was located making it extremely noisy. The breakfast area was actually right outside our door, so there’s no sleeping in in the morning. And breakfast was a bit skimpy. Not a lot of choices and of the choices there was only a few of each item.
Stayed 1 night in Sep 2023

4/10 Poor

Corey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor breakfast
Very Poor breakfast service, booked 2 rooms, but couldn't get them side by side, room was not refreshed for the second night of our stay
Stayed 2 nights in Sep 2023

4/10 Poor

Alissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was subpar. No milk and all yogurt in the fridge was almost 10 days past expiration date. Bathroom is very small.
Stayed 1 night in Sep 2023

6/10 Okay

Audrey

Liked: Cleanliness, staff & service
The property was what I'd expect for the price and the brand. There was a weird smell in the lobby, but the room itself was tidy and didn't smell. The walls are thin so during the day, you can hear kids running around and screaming, but that stopped once it was after bedtime. It was a great place to stay since I needed to be close to St. Marys Lake for a wedding (it was a 6 minute drive). We were on the second floor and there's no elevator. Vending machine stole my $5 and gave me no change, cash only. So that was annoying. But overall if I needed a cheap place to stay, I'd return.
Stayed 2 nights in Sep 2023

6/10 Okay

Paul

Disliked: Property conditions & facilities
Tub drain went down very slow. Breakfast was good but had problems keeping up with the crowd.
Stayed 1 night in Sep 2023

6/10 Okay

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Brady, Hartselle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was a barely average hotel stay. The room was adequate. The toilet failed to flush properly, but once the desk was called, a fellow came with a plunger pretty quick and got it running. The underneath of the commode rim was nasty and stained. The shower was difficult to try and get the water hot enough. The breakfast in the morning did not serve until 7am. They had eggs but the biscuits were stale, cold and hard as rocks. One waffle plate was there and working. It seemed they had the bare minimum to be able to claim they had breakfast. There was only one other car in the parking lot when we checked in early on a Friday afternoon. This was a spot that would do in a pinch, but I wouldn't easily be convinced to stay again.
Stayed 1 night in Aug 2023

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities
Mattress needed tobe replaced, sagged in the middle. Curtain to window didn't close all the way, let a bright streak of light in from security light.
Stayed 1 night in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Seriously over billed
They charged me for 2 nights on both days I was there along with splitting the bill with my friends credit card. When I asked them about this, they accused my credit card company and bank of errors. Amazingly the morning of my checkout, the extra visa charges we removed. Very limited bfast food. No toast, no yogurt, no milk. Our room was so dusty. We could write our fingers in it. Will not return.
Stayed 2 nights in Aug 2023

8/10 Good

Jason

Business traveller
Liked: Amenities
Only complaint was that the room was a little musty. Great service and clean
Stayed 2 nights in Aug 2023

10/10 Excellent

Roger D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in alot of choise hotels and this one was by far one of the BEST. Friendly people. Clean room and clean motel itself. I would rate it a BIG 10. Thank You Roger D
Stayed 1 night in Aug 2023

4/10 Poor

Perry

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, especially the dressing area was very small. There was no USB charging plug anywhere in the room. The television stations were limited and what their sheet indicated was available, was not. The hallway smelled. The "breakfast" was bad and limited. The staff missed our wake up call. That is an experience I will not repeat.
Stayed 2 nights in Jul 2023

2/10 Terrible

Grant

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our room was not cleaned; bed not made; not clean towels. Even after requesting our room to be done when we left for the day, they forgot. Then we had to fight for two towels and two wash clothes for the next day. Food, quality, and overall value is terrible. We have stayed there over 20 days before COVID. It was GREAT. New management have no clue. We will actively tell everyone from our company to begin avoiding it.
Stayed 2 nights in Jul 2023

10/10 Excellent

Brian

Stayed 1 night in Jul 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Toilet did not flush and kept running.
Stayed 1 night in Jun 2023

10/10 Excellent

Timothy

Stayed 1 night in Jun 2023

4/10 Poor

sue

Stayed 3 nights in Jun 2023

10/10 Excellent

Yvonne K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Had a nice clean quiet 3 day stay. Close to eating places and stores. Would definitely stay again.
Stayed 3 nights in Jun 2023

4/10 Poor

Richard

Travelled with family
Disliked: Staff & service
Breakfast awful room was never cleaned during stay couldnt even get clean wash rags when we asked so had to shower without !
Stayed 3 nights in Jun 2023

2/10 Terrible

Steven

Stayed 1 night in Jun 2023

8/10 Good

James, OCALA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Low budget breakfast
Breakfast was SAD. The coffee and juice tasted watered down. There was NO YOGURT, no real cereal, only the cheap cornflakes and rice krispies. There was NO OATMEAL. There were a few bananas and oranges, no apples. The biscuit was very dry. The coffee maker in the room did not work. There were no creamers. They did not get replenished.
Stayed 1 night in Jun 2023

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not up to par I was there from Thursday to Monday had to use the same towels same wash cloth room had a musty small not not go back there again
Stayed 4 nights in May 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a one night stop while travelling. Nice updated room and bathroom.
Stayed 1 night in May 2023

8/10 Good

Dennis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the better Quality INN hotels. The area is nice and quite, and the hotel is well kept, fresh, and clean.
Stayed 2 nights in Apr 2023

8/10 Good

Jason

Stayed 2 nights in Apr 2023

8/10 Good

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Kelly

Stayed 1 night in Mar 2023

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast could have been better. No eggs, just hashbrowns, bacon, and waffles.
Stayed 1 night in Mar 2023

8/10 Good

Dennis P. M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL OK
Stayed 1 night in Mar 2023