Standard Room, 2 Queen Beds

Reviews of Microtel Inn by Wyndham Lexington

2.5 out of 5
Microtel Inn by Wyndham Lexington
2240 Buena Vista Rd, Lexington, KY

Reviews

6.6
Rating 10 - Excellent. 213 out of 1003 reviews" "
Rating 8 - Good. 274 out of 1003 reviews" "
Rating 6 - Okay. 212 out of 1003 reviews" "
Rating 4 - Poor. 132 out of 1003 reviews" "
Rating 2 - Terrible. 172 out of 1003 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Candace

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible services
Stayed 2 nights in Mar 2024
Response from Manager on 18 Mar 2024
Thank you for your recent stay and review. I am sorry that you had a bad experience at our hotel. Please contact me directly at the hotel for help with any issue.

2/10 Terrible

Candace

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not return swcurity deposit and gave no reaso
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
I'm sorry you feel this way. There was a very good reason your deposit was not returned. Any further questions please contact me at the hotel.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 4 nights in Mar 2024
Response from Manager on 18 Mar 2024
Thank you for your recent stay and review. I am so happy to see your stay with us was a great one. Please join us in staying again in the near future.

2/10 Terrible

Heather

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had 24/7 access via the back door. It was never locked. Sat down in my room to eat my dinner & 1/2 way through a roach come on out crawling all over my food. There were bugs in the floor. My room was dirty and the breakfast was lacking.
Stayed 3 nights in Mar 2024
Response from Manager on 18 Mar 2024
I am sorry to hear you had issues while staying with us. I have since had the back entry door fixed and. We recently had pest control. to resolve this issue. We are in the process of updating of breakfast so I hope you will join us again and let us make your next stay perfect.

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, amenities
Better choice of breakfast
Stayed 1 night in Mar 2024
Response from Manager on 7 Mar 2024
Thank you for your recent stay and review. I want to inform you that we are currently working on a new menu for our breakfast and it should be up soon. Please join us in staying again in the near future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Mar 2024
Response from manager on 5 Mar 2024
Thank you for your recent stay and review. I am happy to see your stay with us was a great one. Please join us in staying again in the near future.

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2024
Response from Manager on 25 Mar 2024
Thank you for your recent stay and review. I am happy to see your stay with us was a great one. Please join us in staying again in the near future.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. No issues
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Thank you for your recent stay and review. I am happy to see your stay with us was a great one. Please join us in staying again in the near future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Very clean
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Thank you for your recent stay and review. I am happy to see your stay with us was a great one. Please join us in staying again in the near future,.

10/10 Excellent

Jennifer

Travelled with group
Disliked: Staff & service, property conditions & facilities
There was no housekeeping provided. There was trash left out in the next door rooms. The people next to us were very loud fighting kids screaming all night long. We ran out of body wash. I requested more body wash in the morning around 9:00 a.m. come 4:00 p.m. it was not in the room and there had been no service in the room. When I called for it they lady told me that there was no housekeeper for the second level on sundays. Which did not explain for why the room was not cleaned the day before on saturday. She said I could come get soap downstairs. When I complained about this as well as the lights not working in the room due to light bulbs not being replaced I guess I don't really know why they didn't work. And the fact that the telephone was not even connected to the wall because there was no cord. She said that she did not do it. I explained to her that I understood it was not her personal fault. And that I guess we'd have to come down for the soap and the extra clean towels that we needed she hung up on me.
Stayed 3 nights in Feb 2024
Response from Manager on 6 Feb 2024
I am very sorry that you had all these issue while staying with us. Please know that I will personally handle this issue myself. If you would choose to stay with us again please ask my myself Dustin for assistance.

10/10 Excellent

Kim, Normandy Park

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was pretty cold when we arrived. Perhaps the heat could have been turned on before our arrival.
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Thank you for your recent stay and review. I am happy to see your over all stay with us was a good one. I will take all comments into consideration to better your future stays with us.

8/10 Good

Zachary

Business traveller, Travelled with pets
Stayed 1 night in Jan 2024
Response from manager on 3 Feb 2024
Thank you for your recent stay and review. I am happy to see your over all stay with us was a good one. I will take all comments into consideration to better your future stays with us.

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from manager on 3 Feb 2024
Thank you for your recent stay and review. I am happy to see your over all stay with us was a good one. I will take all comments into consideration to better your future stays with us.

4/10 Poor

William

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The breakfast was mediocre at best. People are noisy half the night.
Stayed 1 night in Dec 2023
Response from manager on 3 Feb 2024
Thank you for your recent stay and review. I am happy to see your over all stay with us was a good one. I will take all comments into consideration to better your future stays with us.

10/10 Excellent

Julio

Stayed 1 night in Dec 2023
Response from manager on 3 Feb 2024
Thank you for your recent stay and review. I am happy to see your over all stay with us was a good one.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the upgrades.
Stayed 1 night in Dec 2023
Response from Manager on 3 Feb 2024
Thank you for your recent stay and review. I am happy to see your over all stay with us was a good one.

2/10 Terrible

Megan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the grossest place I have ever stayed at. Run down, dirty. Smelled pot in the lobby and cigarette smoke in the common halls. TV and phone in room did not work.
Stayed 2 nights in Dec 2023
Response from Manager on 3 Feb 2024
Thank you for your recent stay and review. I will take all comments into consideration to better your future stays with us.

8/10 Good

Victor

Stayed 1 night in Nov 2023
Response from Manager on 3 Feb 2024
Thank you for your recent stay and review. I am happy to see your over all stay with us was a good one.

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was convenient to I75. Many choices for food in the area.
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No
It was horrible. The reservation was wrong and the incompetence was unreal. The keys did not work after each day of our stay.
Stayed 3 nights in Nov 2023
Response from Manager on 22 Nov 2023
Thank you for your recent stay and review. I am sorry to see your stay with us was not a great one.

8/10 Good

Travis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Thank you for your recent stay and review.

2/10 Terrible

Joseph

Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Thank you for your recent stay and review. I am sorry to see your stay with us was not a great one.

10/10 Excellent

Dameon

Stayed 1 night in Nov 2023
Response from Manager on 3 Feb 2024
Thank you for your recent stay and review. I am happy to see your over all stay with us was a good one.

10/10 Excellent

Scott

Great room at a great price
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Thank you for your recent stay and review. I am happy to see your stay with us was a great one. Please join us in staying again in the near future.

4/10 Poor

Chenoa

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We found dirty sheets on the bed and the tub had hair in it. It wasn’t the cleanest place.
Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Thank you for your recent stay and review. I am sorry to hear you had issues while staying with us. Please know I take all comments into consideration to better our hotel.

4/10 Poor

Ryan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They were remodeling, so it was noisy. Also the same people who didn’t work there were in and out of there all day and night with bags which made it shady. There was also the passing smell of Marijuana throughout the hallways, so it didn’t seem like they had a no smoking ban in place.
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Thank you for your recent stay and review. I am sorry to hear you had issues while staying with us. Please know I will address all of these issues myself.

2/10 Terrible

Randy

Disliked: Property conditions & facilities, room comfort
Unusal Stay
I have stayed at this hotel many times, always with a satisfactory stay. This time it was awful. The room was dark since it only had on light bulb instead of 4. There was no chair to sit on to eat. No toilet paper. The remote did not function correctly. The heating unit was malfunctioning. The shower faucet when the new shower was installed, they ran the pipes to the wrong connectors...Red was cold and blue was hot. The doors on the shower were reversed making it difficult to get in. The refrigerator did not keep my food cold.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Thank you for your recent stay and review. I am sorry to hear about all of the issues you had while staying with us. Please know I will address these issues myself to better server future guest.

2/10 Terrible

Ladonna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Thank you for your recent stay and review. I am sorry to see your over all stay with us was not a great one.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel
Very nice room.
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Thank you for your recent stay and review. I am very happy to see your stay with us was a great one. Please join us in staying again in the near future.

8/10 Good

lakeithia

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
i loved the shower and for the price i was not expecting this amount of “luxury”
Stayed 1 night in Nov 2023
Response from Manager on 6 Nov 2023
Thank you for your recent stay and review. I am very happy to see your stay with us was a great one. Please join us in staying again in the near future.

8/10 Good

Brenda

Stayed 1 night in Nov 2023

10/10 Excellent

Gary

In the process of renovation so walked through construction of rooms en route to ours. They quit working at 6 as we were told they would. Our room was very clean. Our refrigerator did not cool although it was set on the most cold setting possible. Lots of ice collected above freezer section. Will report on check out. TV messed up and could no longer change channels. Will report on check out, as well.
Stayed 1 night in Nov 2023
Response from Manager on 3 Nov 2023
Thank you for your recent stay and review. I am sorry for the issues you had whiles staying with us but am happy to see your stay was a over all good stay. Please join us in staying again in the near future.

6/10 Okay

Joseph

Stayed 1 night in Oct 2023
Response from Manager on 22 Nov 2023
Thank you for your recent stay and review.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 31 Oct 2023
Thank you for your recent stay and review.

2/10 Terrible

Chandel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 31 Oct 2023
Thank you for your recent stay and review.

6/10 Okay

Jack

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Ongoing renovation
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Thank you for your recent stay and review.

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on 31 Oct 2023
Thank you for your recent stay and review.

4/10 Poor

Grace

Stayed 1 night in Oct 2023
Response from Manager on 18 Nov 2023
Thank you for your recent stay and review.

8/10 Good

Willow

Liked: Cleanliness, staff & service, room comfort
I’ll come again
This was a great place, super clean and comfortable.
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Thank you for your recent stay and review. I am happy to see your stay with us was a great one.

2/10 Terrible

Derrick

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was just dumpy. I was given my room key, went to the room, and left after about 10 minutes. I didn't even stay or sleep in the room -- just could not do it. I booked at a different hotel and stayed there. I returned my Microtel key the next morning. For anyone considering this hotel, I would advise you to just sleep in your car. It will be an upgrade.
Response from manager on 31 Oct 2023
Thank you for your recent stay and review. I am sorry for whatever issues you had while trying to stay with us. Please know all comments are taken into consideration to better our hotel and future guest stays.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the redone bathroom.great ataff like breakfast options
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Thank you for your recent stay and review. I am happy to see your stay with us was a great one. Please join us in staying again in the near future.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing wrong.
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Thank you for your recent stay and review. I am happy to see your stay with us was a good one. Please join us in staying again in the near future.

6/10 Okay

Philip

Close to Rupp arena, the venue i was going too. The room was average and clean,but i have an extra 100 dollar charge to my card and i have not been given a reason will follow up with the hotel. I paid 145 for a Saturday night stay right now it looks like i paid 245. Could have stayed
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Thank you for your recent stay and review. I am sorry you were not aware of our 100 deposit. This is applied to every guest upon check in. The 100 is returned to your card upon check out and will reflect on your account within a few days.

8/10 Good

Melissa

Liked: Amenities
The hotel was clean they had construction going on in some of the rooms but they were good about keeping the mess contained
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Thank you for your recent stay and review. I am happy to hear your over all stay with us was a good one. Please join us in staying again in the near future.

4/10 Poor

Sue

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The person that checked us in was frazzled and would answer his phone, poor customer service. The frig smelled, room was not finished from redo, spots not painted. Had to get multiple keys because because it would once and then not work.
Stayed 1 night in Oct 2023
Response from Manager on 20 Oct 2023
Thank you for your recent stay and review. I am sorry to hear you had so many issues while trying to stay with us.

10/10 Excellent

Imran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent and I’ll be using this location for my business trips exclusively.
Stayed 1 night in Oct 2023
Response from Manager on 20 Oct 2023
Thank you for your recent stay and review. I am happy to see your stay with us was a great one. We look forward to seeing you in the near future.

6/10 Okay

Chris

Travelled with partner
The entire hall where our room was located smelled of fresh smoke. I appreciate the remodel on the rooms. However, the room was clean but there is no amount of kilz or paint that can mask the smell of smoke. Staff was nice. Definitely not worth the $180 price tag regardless of the busy weekend in Lexington.
Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Thank you for your recent stay and review. I am sorry that you had to deal with someone smoking during your stay. This is an issue we are working on daily and are trying to get under control.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 16 Oct 2023
Thank you for your recent stay and review. I am sorry to see your stay with us was not a great one.

6/10 Okay

Lynette

Travelled with family
This property had small but clean room. Lots of clutter around the building, signs said renovation. I would probably not choose it again, not very welcoming room and within 10 minutes of being in room began to have an allergic reaction. I am guessing from turning air conditioner on and stuff blowing out of it.
Stayed 1 night in Sep 2023
Response from manager on 10 Oct 2023
Thank you for your recent stay and review. I am sorry to hear your stay with us was not a great one.

6/10 Okay

Kyna

Liked: Staff & service
I will never stay here again
The rooms needed to be cleaner there was a whole in the wall.
Stayed 2 nights in Sep 2023
Response from manager on 6 Oct 2023
Thank you for your recent stay and review. I am sorry to see your stay with us was not a great one.