Front of property

Reviews of RiverTree Inn & Suites

2.5 out of 5
RiverTree Inn & Suites
1257 Bridge Street, Clarkston, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 374 out of 870 reviews" "
Rating 8 - Good. 327 out of 870 reviews" "
Rating 6 - Okay. 97 out of 870 reviews" "
Rating 4 - Poor. 41 out of 870 reviews" "
Rating 2 - Terrible. 31 out of 870 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dena

Travelled with family
Liked: Staff & service, property conditions & facilities
Reasonably priced and located in a convenient location for our stay. The staff were courteous and helpful. The beds were comfortable. Will stay there again.
Stayed 2 nights in Apr 2024
Response from Lynn Griswold - Sales & Marketing Associate on 16 Apr 2024
Thanks Dena. We appreciate your feedback and we are happy you enjoyed your stay with us. Have a super Tuesday and we look forward to seeing you again next time you visit our beautiful area.

8/10 Good

Markita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The facility was clean, quiet and well kept. The beds were comfortable. The only thing that we noticed that could be improved upon was that the towels all looked old and dingy, they weren't white at all. We will definitely consider staying here again.
Stayed 2 nights in Apr 2024
Response from Lynn Griswold - Sales & Marketing Associate on 16 Apr 2024
Thank you for taking the time to complete our survey. We appreciate your feedback and I will be checking on our towel situation. We look forward to seeing you again next time you visit the LC Valley.

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our kids loved the loft area!
Stayed 2 nights in Apr 2024
Response from Kim Riddle (Assistant Manager) on 15 Apr 2024
We are very happy to hear that your kids enjoyed their stay!We look forward to seeing you again soon.

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service
Great place for a stay with our dog. Not fancy, but comfy beds, and handy fridge and microwave for heating our Mexican takeout(excellent). Thin walls (heard our neighbors yelling), but patio opened to dog run. Get to breakfast early, not much left at 8:45.
Stayed 1 night in Apr 2024
Response from Kim Riddle (Assistant Manager) on 15 Apr 2024
Thank you for your review, we appolizge for the issues with the neighbors and lack of breakfast options.

8/10 Good

winsor

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room. Needed aired out at first. Convenient for the dog.
Stayed 2 nights in Mar 2024
Response from Lynn Griswold - Sales & Marketing Associate on 8 Apr 2024
Thank you for taking the time to complete our survey. We appreciate feedback from our guests. I will check with our Head Housekeeper about the issue you expressed.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in Mar 2024
Response from Kim Riddle (Assistant Manager) on 6 Apr 2024
Thank you Douglas for the perfect score. We look forward to seeing you again in the near future.

10/10 Excellent

Judy, Dayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim Riddle (Assistant Manager) on 25 Mar 2024
Thank you Judy for the perfect score.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim Riddle (Assistant Manager) on 23 Mar 2024
Thank you Ken for the amazing score.

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were polite and very professional....
Stayed 1 night in Mar 2024
Response from Kim Riddle (Assistant Manager) on 18 Mar 2024
Thank you Danny for the perfect score and kind words about the staff.

8/10 Good

Douglas

Liked: Cleanliness, staff & service
good! what I expected
Stayed 2 nights in Mar 2024
Response from Kim Riddle (Assistant Manager) on 18 Mar 2024
Thank you Douglas for taking the time to leave us a great review. We will see you the next time you are in the area.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great service great breakfast clean rooms
Stayed 2 nights in Mar 2024
Response from Kim Riddle (Assistant Manager) on 11 Mar 2024
Thank you Joesph for the perfect score and kind words. We look forward to seeing you again soon.

10/10 Excellent

betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a loft room, it was fun, and kept one snoring person from the other.. Only negative was the heater cycled every 3 mins.. I timed it.. Next time I will just turn it off, as I know there will be another time we visit here.
Stayed 1 night in Mar 2024
Response from Lynn Griswold - Sales & Marketing Associate on 5 Mar 2024
Thank you for the great review Betty. Looks like you enjoyed one of our many loft rooms. They are unique, and requested by many. Hopefully next time the heater won't be cycling on that schedule as they are scheduled for replacement.

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities
The staff make you feel like visiting with family. Courteous staff and clean rooms. Excellent value.
Stayed 1 night in Mar 2024
Response from Kim Riddle (Assistant Manager) on 2 Mar 2024
Thank you Christi for your kind words about the staff, guest like you are the reason we are in this industry. I hope you had a great time at your double header today!!I look forward to visiting with you the next time you are in town.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
excellent breakfast generally eclectic property nice kitchen
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Thank you for your kind review. We are glad you had a great experience.

2/10 Terrible

Neil

Stayed 1 night in Feb 2024
Response from Kim Riddle (Assistant Manager) on 22 Mar 2024
Thank you for taking the time to leave a review, We appolizge that we fell short on meeting you expectations, can you please share with me the details so that I can rectify them.

8/10 Good

Dan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. But our queen bed was a full not a queen and was really uncomfortable
Stayed 1 night in Feb 2024
Response from Kim Riddle (Assistant Manager) on 17 Feb 2024
Thank you Dan for taking the time to leave a review. I apologize that your bed was uncomfortable we are currently in the process of room upgrades and will be replacing beds. We look forward to seeing you again in the near future.

10/10 Excellent

Brigette

Stayed 2 nights in Jan 2024
Response from Kim Riddle (Assistant Manager) on 22 Jan 2024
Thank you for the perfect score on our survey.

10/10 Excellent

Thad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kim Riddle (Assistant Manager) on 13 Jan 2024
Thad, Thank you for the perfect score.

10/10 Excellent

Heather, Coeur d Alene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lynn Griswold - Sales & Marketing Associate on 14 Jan 2024
Thank you for taking the time to respond to our survey. We appreciate feedback from our valued guests. It looks like you enjoyed your stay. Have a great week and stay safe in the cold weather.

8/10 Good

Jeanne

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Kim Riddle (Assistant Manager) on 13 Jan 2024
Thank you Jeanne for the great score on our survey.

4/10 Poor

Basia

Liked: Staff & service
Disliked: Property conditions & facilities
The employees were kind and helpful. The property itself was rundown and dated
Stayed 1 night in Jan 2024
Response from Kim Riddle (Assistant Manager) on 13 Jan 2024
Thank you Basia for the kind words about the staff, guest service is our top priority. RiverTree inn has been servicing the LC Valley for over 40 years, we are in the process of renovating and will be making further upgrades is the very near future. We hope to see you again.

4/10 Poor

Phyllis

Travelled with group
Rooms not clean. Dirt and dust all along ceiling and cobwebs on lamps. 1 bar of soap for a room planned for four people. Wafer thin blankets. Hot breakfast had funky tasting ham in the scrambled eggs. Muffins were cut in half Biscuits were hard. Room noise from heater in room aweful. Street noise often bad.
Stayed 3 nights in Dec 2023
Response from Kim Riddle (Assistant Manager) on 5 Jan 2024
Thank you for taking the time to leave a review, We take information like this very serious and I will be informing our housekeeping staff as well as breakfast cook about your concerns. We take pride in our property and apologize that on this day we fell short.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked having a kitchen! Nate was very friendly and gracious. We had double beds which were not big enough to allow my husband and I to sleep in one, so we had to split up (we booked the room at the last minute, and knew that it was double beds, but they were really small for doubles it seemed). The breakfast was ok; not great, not horrible.
Stayed 1 night in Dec 2023
Response from Kim Riddle (Assistant Manager) on 5 Jan 2024
Thank you for the kind words, I agree Nate is awesome. When you are back in the area ask if our kitchen room with queen beds is available. We look forward to seeing you again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kim Riddle (Assistant Manager) on 5 Jan 2024
Thank you Robert for the nice review. We look forward to seeing you in the future.

10/10 Excellent

Shannon

Quiet. Excellent staff!
Stayed 1 night in Dec 2023
Response from Kim Riddle (Assistant Manager) on 1 Feb 2024
Thank you for the kind words about the staff. We strive to provide excellent guest service and appreciate guest like you.

10/10 Excellent

Naomi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was so clean and nice! The staff was super friendly and helpful. Definitely coming back!! Love the loft rooms!
Stayed 1 night in Dec 2023
Response from Kim Riddle (Assistant Manager) on 29 Dec 2023
Thank you so much for the excellent review, we are extremely proud that the staff treated you with such wonderful hospitality. We look forward to seeing you again soon.

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities
thank you
Stayed 2 nights in Dec 2023
Response from Kim Riddle (Assistant Manager) on 23 Dec 2023
Thank you for taking the time to leave sure a good review. We hope to see you again soon.

6/10 Okay

Gretchen

Stayed 2 nights in Dec 2023
Response from Kim Riddle (Assistant Manager) on 13 Jan 2024
thank you Gretchen for taking the time to fill out our survey.

10/10 Excellent

Karsten

Stayed 2 nights in Dec 2023
Response from Kim Riddle (Assistant Manager) on 5 Jan 2024
Thank you for the wonderful score.

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Kim Riddle (Assistant Manager) on 15 Dec 2023
Thank you for completing our survey.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kim Riddle (Assistant Manager) on 15 Dec 2023
Thank you for the excellent score.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kim Riddle (Assistant Manager) on 15 Dec 2023
Thank you for taking the time to leave a review.

10/10 Excellent

Hugh

Liked: Cleanliness, property conditions & facilities
Response from Kim Riddle (Assistant Manager) on 16 Feb 2024
Thank you for your review.

4/10 Poor

Blaine

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very load, people coming and going at all hours.
Stayed 1 night in Nov 2023
Response from Kim Riddle (Assistant Manager) on 8 Dec 2023
Thank you for taking your time to leave a review. We apologize for the issues that you encountered. If the Front desk agent was made aware we would have been more than happy to resolve the noise issue.

8/10 Good

Cris

Stayed 1 night in Dec 2023
Response from Lynn Griswold - Sales & Marketing Associate on 5 Dec 2023
Thank you for taking time to complete our survey. We are glad you enjoyed your stay and we look forward to seeing you again next time you visit the LC Valley.

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
William and Lynn were fabulous! thanks for all your help.
Stayed 1 night in Nov 2023
Response from Lynn Griswold - Sales & Marketing Associate on 5 Dec 2023
You are so very welcome! We love not just to meet our guests, but to help whenever we can. We are so glad you enjoyed your stay with us and we look forward to seeing you again!

8/10 Good

VICKI, Grangeville

Stayed 1 night in Nov 2023
Response from Kim Riddle (Assistant Manager) on 23 Dec 2023
Thank you for leaving your review, we look forward to seeing you again soon.

8/10 Good

VICKI, Grangeville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Comfortable beds/pillows and shower Casino across the street
Response from Lynn Griswold - Sales & Marketing Associate on 28 Nov 2023
Thank you for taking the time to complete our survey. We appreciate feedback from our valued guests. We look forward to seeing you next time you visit the LC Valley. Have a great Holiday season.

6/10 Okay

Cleta

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Nice staff
Stayed 1 night in Nov 2023
Response from Lynn Griswold - Sales & Marketing Associate on 26 Nov 2023
Thank you for completing our survey. We appreciate hearing feedback from our guests. We hope you had a great Thanksgiving and we look forward to seeing you again when you visit the LC Valley.

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff. Walking distance to food options and the casino and bowling alley. Room was lovely, plenty of space.
Stayed 1 night in Nov 2023
Response from Lynn Griswold - Sales & Marketing Associate on 22 Nov 2023
Thank you Katrina for taking the time to complete our survey. We are happy you enjoyed your stay with us and look forward to seeing you again next time you are in the LC Valley. Happy Thanksgiving!

6/10 Okay

Joseph

Business traveller
Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Lynn Griswold - Sales & Marketing Associate on 19 Nov 2023
Thank you for completing our survey. We appreciate hearing feedback from our valued guests. We wish you a Happy Thanksgiving and look forward to seeing you next time you visit the LC Valley.

8/10 Good

Thomas

Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Thank you for the review. Is there anything are staff could do better?

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kim Riddle (Assistant Manager) on 18 Nov 2023
Thank you for taking the time to leave your review. we would love the opportunity to address your concerns about the property so that we can improve for future guest.

4/10 Poor

John

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I've stayed at this property 10-15 times now. Always before the conditions were comfortable. This stay was different. I paid twice the usual rate due to a local event in the area. First night was as expected. Second night, room was barely serviced, clean (I think) but very tired towels, no tissues, no body wash, bedding not made up. Then I was called by the front desk to move my vehicle due to several large buses arriving although the area I parked was used for cars the night before. Not enough parking at this property when full. This property cannot handle full occupancy well due to staffing and management. I will reconsider my hotel choice here in the future.
Stayed 2 nights in Nov 2023
Response from Lynn Griswold - Sales & Marketing Associate on 7 Nov 2023
Thank you for responding to our survey. I apologize you were unhappy with your stay this time. The parking area you were talking about is designated truck and large vehicle parking. There is a notice posted on the counter informing guests of that parking area. We do have plenty of parking when we are at capacity as we have another lot right next to our back building. I will most pass on to our head housekeeper the lack of room service to your room and find out if there was a particular problem. I do know our policy is if you have any personal items on the bed, they cannot move them. Once again thank you for letting us know and giving us the opportunity to check on your complaints.

6/10 Okay

Carolyn

Stayed 2 nights in Nov 2023
Response from Lynn Griswold - Sales & Marketing Associate on 7 Nov 2023
Thank you for completing our survey. We appreciate hearing feedback from our guests.Have a great week!

6/10 Okay

Frank

Stayed 1 night in Nov 2023
Response from Lynn Griswold - Sales & Marketing Associate on 28 Nov 2023
Thank you for responding to our survey. We appreciate hearing from our valued guests. We look forward to seeing you next time you visit the LC Valley.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Lynn Griswold - Sales & Marketing Associate on 7 Nov 2023
Thank you for completing our survey, we appreciate hearing feedback from our guests.Have a super week!

6/10 Okay

Maria

Travelled with family
Was not that bad. But I expected something better for that price.
Stayed 1 night in Nov 2023
Response from Lynn Griswold - Sales & Marketing Associate on 5 Nov 2023
Thank you for responding to our survey. We do enjoy getting feedback from our guests. Yes, it was a more expensive weekend due to local activities and high occupancy. Have a great week!

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff. Nice breakfast, though we got there late on a fully booked weekend and didnt get to enjoy all the options. We were there mostly to sleep and shower, so this place was perfect for our needs. Would stay here again
Stayed 2 nights in Oct 2023
Response from Lynn Griswold - Sales & Marketing Associate on 5 Nov 2023
Thank you for taking the time to complete our survey. We appreciate your feedback. It looks like you had a good time at the property and with the activities you enjoyed. Look forward to seeing you again next time you visit the LC Valley.

8/10 Good

Lorraine, Moses Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Dining options nearby. Friendly staff.
Stayed 1 night in Oct 2023
Response from Kim Riddle (Assistant Manager) on 3 Nov 2023
Thank you for choosing our hotel for your travel needs, we hope to see you again soon.