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Reviews of The Greenbrier

The Greenbrier
300 W Main St, White Sulphur Springs, WV

Reviews

9.8

Exceptional

Rating 10 - Excellent. 35 out of 39 reviews" "
Rating 8 - Good. 3 out of 39 reviews" "
Rating 6 - Okay. 1 out of 39 reviews" "
Rating 4 - Poor. 0 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Charlotte, Oh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first visit
Absolutely delightful stay and plan to return for our 40th anniversary!

8/10 Good

JP, Toledo, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
Saturday night stay was fun. Plenty of activities for all.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After 13 years of waiting, expedia did it!
The hotel is amazing. the design mix of Dorothy Draper and a bit new, is spectacular. I appreciate that the newly designed Greenbrier, including The Casino has kept with Dorthy Draper. Carlton Varney has maintained her vision over the years with the bright colors and antiques which is the only way I can picture it. "Old South."

10/10 Excellent

john, Wilmington, nc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

RoseMarie, NH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Greenbrier is a grand and fine hotel.
From the moment we were greeted by the friendly courteous staff our stay at this grand hotel was sheer pleasure. the facade oh hotel reminded me of the White House which must have made the more twenty US presidents whom have stayed their feel very at home here Dorothy Draper an avant-garde decorator is responsible for over the top Laura Ashley before Laura Ashley decoration. Where as Ashley chose small prints. Miss Draper went large but somehow had the genius to tie it all together and bring the garden inside the Greenbrier in a delightfully eccentric manner. Don't miss staying at this gem.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good but very expensive
A great hotel, however, overpriced, especially as a lot of restaurants are closed (we traveled in mid-March), not much going on in terms of activities, everything closes very early (every other day at 6 pm the place becomes a desert). The pool closes at 7 pm - very inconvenient! Web site should provide information about proper dress code - we came unprepared: most restaurants don't allow jeans in the evening. It's nice, but clients should be alerted at booking time. Shower caps are ridiculously small (economy?), grown-up person can't put it on; glad I had mine packed. Otherwise, very nice and beautiful place if the price was a little more reasonable, at least off-season.

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Greenbrier-West Virginia
West Virginia is Americas best kept secret!! And the Greenbrier is truly the diamond gem in this beautiful state!! Here is a resort that has a window into a phenomenal history and yet boasts fabulous ammenities of today. Everything from archetectural elegance, pampering in a world class SPA, an evening of fun in the casino for adults and ice skating for the family are only a few of the memories that our family will take with us for years to come!! Put this at the TOP of your travel list!! plans!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
We had a turely wonderful time during our three night stay at The Greenbrier Hotel and Resort. The is lots to do, great eating places, and the staff was top flight.

10/10 Excellent

Dana, Wellington, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE GREENBRIER IS A JEWEL NOT TO BE MISSED!
My husband and I were at the GREENBRIER over the long Christmas weekend. There are not enough ways to tell you how much we loved it. The hotel itself is magnificent, ALL 1800 EMPLOYEES were a delight. They could not have been more hospitable, helpful, friendly or professional. There was plenty for all ages to do. There were special dinners and programs such as the GINGERBREAD BALL for the little ones, sleigh rides for adults, movies, the spa, an ice skating rink, billiards, bowling, a huge indoor pool, and the list goes on forever. The hotel itself was decorated as a winter wonderland with tons of beautifully decorated shops. Afternoon tea with musical concert was a delight that we looked forward to. On a scale of 1-10, thiis beauty is a 15. We can't wait to go back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't pass up the Greenbrier
Wow. Better than the Biltmore and what absolutely wonderful service and staff attention.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After many trips to the hotel over the last twenty years It was nice to see that The Greenbrier has not lost any of it's character, splendour and style with the transition to new ownership. All staff could not have been more attentive.It was always apparent that they would do anything to please. You were constantly acknowledged by name throughout the hotel and facilities and every effort was made to accomodate all requests. A great four day escape.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Old world luxury.

8/10 Good

ray, va22401

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
greenbriar
Luxurious Service excellent expensive slots tite would go back swim pool wonderful for lap swimming temp of water should be cooler at 82 f

10/10 Excellent

Jeri, Carlsbad, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greenbrier Hotel, White Sulphur Springs, WV
A gracious old south hotel. The visit was everything we could have wished. Some of the decor was showing it's age, but beautiful over all. The holiday decorations were going up and just made it more special. It's a resort and the prices are in keeping for resort food service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay at the Royal Palace
The Greenbrier is probabley the greatest resort in the nation and continues to get better. It is hard to imagine how you could have a more pleasant stay anywhere else. There is nothing that they do not think of and with 1800 employees they take care of everything for you. It gives the feel of being a guest at an old world palace and being waited on hand and foot.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greenbrier
A wonderful resort with excellent service. Would return again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"The Plaza" of WV
You get the same quality of service and level of accommodations at the Greenbrier as you did at The Plaza along with a little southern charm.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury at its best.
We had a wonderful experience from check-in to check-out. The hotel was wonderful, the accomadations and food were excellent and the staff was "over the top". Everyone should take the bunker tour, what a great piece of American history. Last, but not least, the casino was a treat!

10/10 Excellent

Sabrina, Salisbury, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Donna, Livermore, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Greenbrier Hotel in West Virginia Hotel
What a gem! One of the most beautiful properties I have ever stayed at with the most friendliest staff. Everyone we encountered was so pleasant and friendly. Room was beautiful as well as the surroundings.

10/10 Excellent

Scott, Reondo Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greenbrier is the best
I have been to many fine hotels in my life, but have never had a better experience than I had at the Greenbrier. The service is first rate. The amenities are too. I would recommend this to anyone.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Greenbriar
Very friendly staff. Arived early but room was ready! Pleasently surprized as we were upgraded to a junior suite. Found the resort with many new attractions including new restaurants and a smoke free casino with great interetainment. Was just a great weekend

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chris, Myrtle Beach, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Very friendly and polite staff, excellent lunch at Draper's and even better dinner at Prime 44 West. Very much enjoyed walking the grounds. We are very much looking forward to our next visit.

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressing
Great hotel, great rates thanks to Expedia!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and amenities were outstanding
We cannot adequately express how superlative the entire staff and amenities were. I became ill during our tour of the bunker and everyone including our guide, and the young woman who escorted me to to the lobby, the young man at the desk who gave me a new key, the waiter, later that night, who allowed me to order an item that was not on the menu.. I could go on endlessly. Everyone could NOT have been nicer. My husband got in a round of golf, I got to use the spa and the pool, and we also got to take several lovely walks. The Greenbrier is an American treasure, made only more wonderful by the wonderful and gracious people who work there. We will definitely return.

10/10 Excellent

sporting, cincinnati

Liked: Cleanliness, staff & service, room comfort
Wonderful
The Greenbrier is a wonderful place to stay. Everyone is pleasant and the accomodations were beautiful. A little expensive but well worth it.

10/10 Excellent

Al, Harrisburg, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Splurge
Impressive! We were treated like royalty. The hotel and grounds are amazing. We had dinner in the main dining room, and although on the expensive side, it was excellent. Isn't it nice when the wait staff call you by name, not "guys." We also did the tour of the hotel and the bunker tour. Neither should be missed! We'd love to return, but there is so much more to see and so little time.

10/10 Excellent

Aly, Westchester County, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Weekend Getaway
Greenbrier was recently renovated and casino added. It still has its old charm and is a wonderful weekend getaway. HIghly recommend the resort and spa.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

James, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Old-Style Resort
Spent four nights at the Greenbrier anticipating a quiet and restful stay. Our expectations were met on all accounts. Arrived at the Greenbrier and were promptly escorted to our Spring Row cottage. The cottage was spacious and immaculate. We ate one evening in the traditional dining room. The service was quite slow but the food was excellent. The italian restaurant, The Forum, was better. The casino was fun, but don't expect too much Las Vegas type excitement. We patronized all of the shops in the main hotel and actually founds some nice deals. The scenery is absolutely beautiful. We look forward to returning to see the holiday lights.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
a must do hotel experience

10/10 Excellent

Mitch, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greenbrier Hotel
Outstanding hotel by any measure. Bunker tour is part of American history.Food was also outstanding.

10/10 Excellent

Beri, Sistersville, WV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fabulous!
This is an amazing hotel. Everything was wonderful from check-in to check-out. The scenery and atmosphere are beautiful. Great little shops!! Nice new Casino for entertainment. Great food. The rooms are spacious and well decorated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Greenbrier
Pros Wonderful enormous resort in beautiful location and highest of standards.Would definitely go back and next time my kids would love it too.Lots to do.Can't recommend it highly enough.Steeped in american history.Total luxury.Space.Beautiful decor.Nice touches like complimentary afternoon tea etc.Good toiletries/towels/bedding etc.Great shops/coffe shops.no need to take breakfast as coffee shops to go to.Great for kids and couples and groups.Outdorr pool excellent.Lots of places to sit away from it all.Email available for free.No need to leave resort.Nice little bus.Loiusburg is nice nearby. Cons Far away but tranquil.Got no cell phone connection.Gym needs up dating but still very good.Decor is overly flowery but I understand that is typical of the area! Breakfast was served too slowly one morning and our order in Prime 44 (steakhouse) was lost one night but other than these 2 problems the service was wonderful.Would like english breakfast tea in the room (personal preference).So big got a bit lost.Need better signs to find rooms.Despite this would go back in a heartbeat.

10/10 Excellent

Gabrielle, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greenbrier
If you want an over the top, deep south grandeur experience then go to the Greenbrier. You will be treated like royalty regardless. They especially cater to children and literally bend over backwards to fulfill your every request, even on short notice. Just keep in mind that this is 'your wealthy old grandmother's decor', think lots of flowers and vintagey styles. They are not on a time frame so things are a far slower pace. Make sure to schedule in enough time to participate in all the activities the Greenbrier offers - tennis clinics, swimming (2 pools), golf, casino, actually very nice shopping, spa services, salon and several dining options. There is also hiking, kayakying, equestrian activities and cultural/historical tours. You will NOT be bored and your children will be completely entertained from kids club, to bowling, a movie theater, it is mind blowing. Worth every expensive penny. You won't regret it. Truly lives up to all the hype it receives.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
New Ownership...it's reborn!
The vitality has returned to the Greenbrier now that CSX RR has sold the hotel to a private owner who regards the Greenbrier as a WVa treasure. Lots of improvements, better choice of rates, revitalized hard working staff. The amenities are as superb as the history and this is a resort experience that no one should miss. If you love golf, you will think you died and went to heaven.