2 indoor pools, 4 outdoor pools, pool loungers
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Reviews of Maruia Hot Springs

4 out of 5
Maruia Hot Springs
State Highway 7, Lewis Pass, West Coast

Reviews

8.4

Very good

Rating 10 - Excellent. 44 out of 100 reviews" "
Rating 8 - Good. 33 out of 100 reviews" "
Rating 6 - Okay. 17 out of 100 reviews" "
Rating 4 - Poor. 4 out of 100 reviews" "
Rating 2 - Terrible. 2 out of 100 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

shubhanshi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view was breathtaking . I did not like the food prices of the restaurant. This is like mooching people because they have no option to go anywhere else to eat. If we knew that it is going to be that expensive we would have carried our own food. Staff was good.
Stayed 1 night in Dec 2021

10/10 Excellent

Caoimhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
One of the most amazing places ive ever stayed! Absolutely beautiful location with 24 access to the facilities. This is truly a wonderful find and a must stay for anyone in the south island!
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs an upgrade of facilities.
Stayed 1 night in Jun 2021

8/10 Good

S

Liked: Cleanliness, staff & service, room comfort
Best hot spring !!
Hotel facility is a bit out dated and heater is not enough for winter evening. Hotel staff provided a fan heater after I informed them twice that the room is not warm enough. The hot spring is definitely a hit! Best hot spring in New Zealand I would say! A must try for sure!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Great hot pools but rooms are quit dated. Friendly staff
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene, calming, lovely hot water spring pools, delicious food platter, relaxing common areas.
Stayed 1 night in Mar 2021

6/10 Okay

Tsui-Wen

Liked: Cleanliness, room comfort
Sad first impressions
A slightly diffident reception and concerning when our booking could not be found- something I haven’t experienced through hotels.com- especially when I showed my paper printout indicating Mountain View and twin beds. But the receptionist said she would do us a favor and upgrade us to what we had already booked 3 months ago as if this would make me more grateful! Sadly on opening the fridge there was the dregs of milk left over from the previous occupants and also the tea caddy was empty- I had to embarrassingly ask for these things. All these first impressions are important and I had difficulty after that to like this iconic place.
Stayed 1 night in Feb 2021

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil place to relax....
This place was outstanding! Took a while to get there. It suddenly appeared in a gap in the trees and pulled up. Was treated to delicious meals served by friendly multicultural staff. The hot springs pools were divine with the tranquil river flowing by at the edge of the property. Thoroughly recommended 😀
Stayed 1 night in Jan 2021

6/10 Okay

Grant, Queenstown

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Beautiful setting, unique environment. Place has upgraded considerably since last visited. Concept is great. Enjoyed breakfast, pools lovely. However service very mixed. Check in was lots of negatives. For a ‘health’ resort, don’t turn up here with genuine health issues. There was no bending of the rules as they were too busy. Some staff were very accommodating thankfully, but for what is supposed to be a place to get away from it all and replenish yourself, we felt very much a number. Dinner ran out of half the options so was very limited. While I appreciate the location provides challenges, there is nothing more disappointing than paying for something and getting barely enough. Just felt for the cost to stay and eat here, remembering we all came here for a special experience would be nice.
Stayed 1 night in Oct 2020
Response from Reception on 10 Oct 2020
Thank you for your review. Sorry you felt disappointed with our service. As a small resort in the middle of nowhere we have a small team and we try our best to make the experience great for everyone, it does have it's challenges and we will take your feedback on board as it's our mission to ensure guests leave feeling relaxed and enjoyed their time, no guest is just 'a number' to us. We've been busy upgrading (with still lots to come) and really pleased you enjoyed the breakfast and pools.

8/10 Good

J, Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was good except one of the beds was broken and uncomfortable. (The slats underneath had fallen out and the bed sagged) Pools and linked facilities were very enjoyable and relaxing but the restaurant was confusing. Other than an expensive 5 course meal option there was only an option of platters - of which they only had 2 of 4 available. These too were very expensive and not a proper meal. Morning breakfast was good but there were no cheaper options ($25 per head plus extra for tea.) Overall the experience was enjoyable with the exception of food choices and availablity.
Stayed 1 night in Jul 2020
Response from Guest Relations Manager on 19 Jul 2020
Hi there, we are glad you enjoyed your room and your overall experience - thank you very much for the heads up with the bed - we have fixed this problem now. Unfortunately you were told upon check in that we do serve a big special Matariki platter that you would have to book (of which were only 7 big platters for 2-4 people to share available) - when you came back at around 5pm, all of our slots were booked for this special platter. Of our normal 3 platter menu there was only the cheeseboard not available - due to being in the middle of nowhere we did not receive our delivery unfortunately. Our platters are most certainly a proper meal and most people absolutely love them - with everything on the platter being homemade from scratch (and organic produce), we do think the price is reasonable. It is very standard to pay around $25 for breakfast in a cafe and extra for loose leaf tea and barista coffees. Thanks for your feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from Stef on 12 Jul 2020
Thank you very much for your feedback.

10/10 Excellent

Hal, New York, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Obviously, the draw is the hot springs. Dinner and breakfast were very good. Only drawback is you have to pay extra for wi fi, which we didn’t know until we arrived.
Stayed 1 night in Feb 2020
Response from Guest Relations Manager on 21 Mar 2020
Hi Hal, we are happy to hear that you enjoyed your stay at Maruia Hot Springs. As our WIFI is provided by satellite, people unfortunately do have to pay for WIFI.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in awe of the spectacular mountains. The resort was very tranquil and the hot springs were a great experience, except for those pesky sandflies. The staff were very professional and friendly.
Stayed 2 nights in Feb 2020
Response from Guest Relations Manager on 21 Mar 2020
Maruia Hot Springs is delighted to hear that you had an amazing experience with us!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Friendly staff, great spa facilities, room needs upgrade.
Stayed 1 night in Feb 2020
Response from Guest Relations Manager on 21 Mar 2020
Hi there, thank you for your feedback, we are happy to hear that you enjoyed our spa facilities. We are constantly upgrading the facilities and are aware that some of our rooms need upgrading again.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2019

8/10 Good

Maryse

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful but peace spoiled by noisy guests
Our previous experience with Spas have been in placed where silence is part of the experience. If this is what you are looking for, Maruia Hot Springs might not be the good place for you. The people in the rooms around us were young and speaking very loud, playing music, laughing pretty late at night. We made a few complain at reception. The reception closes at 9:30 so after that we were on our own after reception is closed to ask our neighbours to be quiet. The guy who greeted us at the reception seemed very stressed and overwhelmed by gis tasks. We loved the experience of the bath and our room was very comfortable, however the experience would have been more enjoyable and a better value for money if there were some rules about noise.
Stayed 1 night in Dec 2019
Response from Guest Relations Manager on 29 Dec 2019
Hi Maryse, we are sorry to hear that you did not fully enjoy your stay due to other guests - we definitely do have a policy in place - it can be found in all the rooms in the compendiums - it says that the noise needs to be kept at a minimum after 10pm in order to be respectful to other guests - it is usually always the case and must have been an exception as it was Christmas and people were celebrating with their loved ones. Thank you for your feedback.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and relaxing
Stayed 1 night in Dec 2019
Response from Guest Relations Manager on 22 Dec 2019
Hi Cheryl, we are glad you enjoyed your stay and we are looking forward to seeing you soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Guest Relations Manager on 16 Dec 2019
Hi there, thank you for your feedback. We are happy that you had a great time at Maruia Hot Springs.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A thermal springs experience in thunder and lightning was awesome. It looks like there is maintenance work going on on the property but still a lot to do.
Stayed 1 night in Dec 2019
Response from Guest Relations Manager on 16 Dec 2019
Hi there, thanks for your feedback. Yeah we are still upgrading and renovating our property as it was really run down when we took over in 2015. The renovations are now done for this summer season though, so there won't be any disturbances to guests. We are looking forward to seeing you soon. Thank you. :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The setting and hotpools and saunas were great. Some of the facilities were a little run down ... our room had no net curtains like all the other rooms which would have been nice when we were getting changed. The bedside light in our room was broken.
Stayed 2 nights in Oct 2019
Response from Guest Relations Manager on 16 Dec 2019
Hi there, thank you for your feedback, we are glad that you had a great time. We are still improving the property/facilities as the place was quite run down when we took over in 2015. We are looking forward to seeing you soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an extremely unique property with amazing views and hot springs. Yoga was free and excellent. Meals were healthy. It was a real treat. But not for people who are afraid of bugs and being disconnected.
Stayed 1 night in Nov 2019
Response from Reception on 3 Nov 2019
Thank you for your review. Yeah the sand flies can be annoying sometimes, but we do offer complimentary sand fly repellent and luckily they are gone after sunset - the night bathing is therefore sand fly free and just amazing with the stars. We are glad that you guys enjoyed your stay with us and we would love to see you soon. :)

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Stef on 31 Oct 2019
Thank you Regina for rating your stay with us with a 10/10. We are glad you had a great time and we would love to hear what you loved the most! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Stef on 31 Oct 2019
Thanks for rating us 5/5. We would love to hear what you guys loved most about your stay with us! Looking forward to seeing you again! :)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Public pools were fine. However the cost of a private pool for the two of us was far too much . Should be available to house guests at no charge. Likewise why do we have to pay, as guests, fi wifi. Get into the 21st century
Stayed 1 night in Sep 2019
Response from ... on 4 Sept 2019
Hi glad you enjoyed your stay. Wifi isn't our priority at our wellness centre.If these issues upset you...maybe try hanmer springs next time. we are a natural and healing space with lots of earthy vibes...The private option is half price to guest and with everything else we offer thats a good deal.:) Take care

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
relaxing getaway from outside world. amenities are in excellent state. food in the restaurant are so lovely
Stayed 1 night in Aug 2019
Response from Stef on 31 Oct 2019
We are glad you enjoyed your time at Maruia Hot Springs. It truly is a great getaway from the outside world - a place to relax and unwind. So happy to hear you enjoyed the food, our chefs try to source everything locally and everything is homemade. We are looking forwarding to seeing you again! :)

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A nice place that just missed the mark
Nice place that just missed the mark to be excellent. Service and rooms are nice, but a few small things would put this place at top marks. The shower head in the room sit late at about 5ft making it almost impossible to shower for anyone over 4ft 5in, this is a cheap and easy fix without re-plumbing. Paths to pools have sharp rocks not good for bare feet. For the price of the room, the could provide sandals or have them for rent. It’s billed as a “connection free” place with no TV or Wifi. However, if you want WiFi if cost an arm and a leg($50 for 500MB). They need to provide a recommendation on how to clean swimwear. The high sulfur content of the pools almost ruined my bathing suit(took 5 washes to get the smell out).
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic 24 hour access to hot pools. Great, clean and comfortable room.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a unique place to stay. The staff were very helpful, even though there had been a glitch with the Expedia booking. We will definitely come again, the kids loved it
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Fantastic location, relaxing, this is an ideal place to stop and have a rest midway between east and west. Hot pools are very therapeutic.
Stayed 1 night in Apr 2019

8/10 Good

Claibourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clay
Great spot for rest and relaxation. Hot water springs and other related facilities were excellent.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

James, Los Angeles, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice diversity of facilities for those who are not keen on the “generic hot springs” experience. The small number of rooms means that the site is never very crowded. Black flies (=sand flies) are expected given location. Wi-fi and food is an extra charge and not exactly cheap, and not provided within the booking. If in doubt, try the pizza!
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful except for the sandflies
Overall a great place to stay when travelling through the Lewis Pass. Friendly staff and simple check-in, spacious room with comfy beds. Room includes full access to all of the indoor and outdoor hot pools. Food in the restaurant was excellent quality both for dinner and breakfast. The only downsides are due to the surrounding area i.e. no mobile phone coverage and lots of sandflies. Not much the hotel can do about this but it did make it difficult to enjoy my stay at times, and I left with quite a few bites despite using the sandfly repellent provided. One of the outdoor hot pools has sandfly netting, but more areas should have sandfly nets e.g. on the room balcony, as the balcony is almost completely pointless otherwise.
Stayed 1 night in Jan 2019

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was lovely thank you. The bed was very comfortable.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to be for some R&R, no wifi, no reception freaking loved it
Stayed 1 night in Dec 2018

10/10 Excellent

NORLIZA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Andrew, Hobart Australia

Liked: Cleanliness
wonderful position with great natural hot spring pools. Rooms a bit tired and need upgrade but still adequate. Staff enthusiastic and helpful. Food at dinner was excellent. well worth a visit on the way to or from the west coast.
Stayed 1 night in Nov 2018

10/10 Excellent

Giulio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location! Friendly staff and great service! Food is delicious as well!
Stayed 2 nights in Nov 2018

8/10 Good

Prtal, Christchurch, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but the paths & steps need some maintance on them
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot springs relaxation
Amazing hot spring resort, very remote, no cell phone, TV or internet service. would definitely go there again.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
That is my first time to experience the hot springs in New Zealand. The first thing shocked me is that we have to pay the money for the wifi, which reminded me of Bear Grylls. Finally, I drove to the gas station, which is 10 minutes away to send regards to friends. However, the advantage is we experienced one day without relying on the cell phone and totally absorbed ourselves into the beautiful environment. About the pools, there are four for outside and two for inside. When you try the outside ones and there is no net suspended, you will get the 100% welcome from sandflies and their families. No exaggeration. Maybe the facilities are quite different from my primary expectation, which makes me a little disappointing with this trip. Or, maybe next time we should choose to camp somewhere.
Stayed 1 night in Oct 2018

10/10 Excellent

Leigh, Lennox Head Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a lovely experience . The staff are really friendly and the capacity to immerse in nature like this is a real gift! I enjoyed it very much along with my teenage children. Hope we can get back again!
Stayed 1 night in Oct 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Kaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go there you will love it!! WE enjoyed everything from the food, friendly staff, wonderful pools and saunas. The yoga is certainly a must also! Can’t wait to go back.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018