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Reviews of pentahotel Leipzig

pentahotel Leipzig
Großer Brockhaus 3, Leipzig, SN

Reviews

8.6

Excellent

Rating 10 - Excellent. 466 out of 1000 reviews" "
Rating 8 - Good. 401 out of 1000 reviews" "
Rating 6 - Okay. 95 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly hotel! The 24hr pool is a great amenity. The game room area was also a hit with our kids.
Stayed 1 night in May 2024
Response from pentateam Leipzig on 13 May 2024
Dear Brenda,Thank you for such a positive review.It is wonderful to know that our 24-hour pool was a highlight for you and that the game room provided an enjoyable experience for your children. We take great pride in our hotel's array of amenities, designed to cater to guests of all ages.We are also delighted to hear that you found our rooms to be immaculately clean and that the condition of our hotel met your expectations. Our team works diligently to ensure that every guest has a comfortable and memorable stay, and your remarks affirm their efforts.Furthermore, we are glad that our service and room amenities contributed to a satisfying stay. At Pentahotel Leipzig, we strive to provide an exceptional experience, and it brings us joy to learn that we have succeeded in making your visit enjoyable. We hope to continue being your preferred choice in Leipzig for a family-friendly atmosphere and impeccable service.It would be our pleasure to have you return on another occasion. Very best wishes,pentateam Leipzig

2/10 Terrible

Tetiana

Disliked: Staff & service, property conditions & facilities
No chance to park a car if you are checking-in late. Lack of stuff at reception, very slow service. Nice stuff in the restaurant though!
Stayed 1 night in Apr 2024
Response from pentateam Leipzig on 29 Apr 2024
Dear Tetiana, Thank you for taking the time to share your review. We regret to learn about the challenges you faced with parking and the waiting time at reception. Our hotel endeavours to provide convenient parking solutions and we are truly sorry for any inconvenience caused. We strive to maintain high service standards and your remarks serve as an invaluable insight for our ongoing efforts to enhance our guest experience. Additionally, we take pride in our hotel's facilities and cleanliness, and while our carpets are in the process of being renewed, we assure you that our commitment to comfort and quality remains steadfast.We are thankful for your understanding and genuinely hope for the opportunity to serve you better in the future.We hope to be able to welcome you back for an improved stay.Kind regards,pentateam Leipzig

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from pentateam Leipzig on 4 Dec 2023
Dear Stephen,Thank you for your review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back in the future.Kind regards,pentateam Leipzig

10/10 Excellent

Christian

Stayed 2 nights in Nov 2023
Response from pentateam Leipzig on 16 Dec 2023
Sehr geehrter Christian,vielen Dank für Ihre positive Bewertung.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir hoffen, Sie hatten eine angenehme Zeit in Leipzig und würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen!pentateam Leipzig

4/10 Poor

Konrad

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from pentateam Leipzig on 15 Nov 2023
Lieber Konrad,vielen Dank für Ihr Feedback zu unserem Hotel.Es tut uns leid zu lesen, dass unser Hotel Ihre Erwartungen nicht gänzlich erfüllt hat. Schade, dass Sie mit dem Komfort Ihres Zimmers nicht gänzlich zufrieden waren. Wir werden Ihre Anmerkung mit Sicherheit mit unserem Team besprechen und entsprechende Maßnahmen ergreifen, denn das Wohlergehen unserer Gäste hat höchste Priorität. Hoffentlich geben Sie uns in der Zukunft eine zweite Chance.Freundliche Grüße,pentateam Leipzig

2/10 Terrible

João Filipe

Stayed 6 nights in Oct 2023
Response from pentateam Leipzig on 29 Oct 2023
Dear João Filipe,Thank you for taking the time to share your review.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you will consider staying with us again in the future. Best regards,pentateam Leipzig

8/10 Good

Dieter

Stayed 2 nights in Oct 2023
Response from pentateam Leipzig on 19 Oct 2023
Dear Dieter,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,pentateam Leipzig

6/10 Okay

JEONG RAE

Stayed 1 night in Sep 2023
Response from pentateam Leipzig on 7 Oct 2023
Dear Jeong Rae, Thank you for your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.It would be a pleasure to welcome you again. Best regards,pentateam Leipzig

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun atmosphere - great service
We have never stayed in the Penta hotels before. We liked it so much, I became a "friend of Penta" thank you for the lovely stay
Stayed 1 night in Oct 2023
Response from pentateam Leipzig on 5 Oct 2023
Dear Ann,Thank you for sharing this lovely review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to the pleasure of seeing you again in the future. Kind regards,pentateam Leipzig

10/10 Excellent

Uri

Stayed 2 nights in Sep 2023
Response from pentateam Leipzig on 3 Oct 2023
Dear Uri,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you again on another occasion.Best wishes,pentateam Leipzig

10/10 Excellent

Carl

Stayed 1 night in Sep 2023
Response from pentateam Leipzig on 13 Sept 2023
Sehr geehrter Carl,vielen Dank für Ihre Bewertung.Wir sind begeistert zu lesen, dass Sie mit allem sehr zufrieden waren!Freundliche Grüße und ein herzliches Dankeschön für Ihren Besuch,pentateam Leipzig

8/10 Good

Martin

Stayed 1 night in Sep 2023
Response from pentateam Leipzig on 6 Sept 2023
Sehr geehrter Martin,vielen Dank für Ihre tolle Bewertung unseres Hotels.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Freundliche Grüße und ein herzliches Dankeschön für Ihren Besuch,pentateam Leipzig

10/10 Excellent

Ramsy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dein Penta Team on 5 Aug 2023
Hallo Ramsy, vielen Dank für dein super Feedback- volle Punktzahl Wow! Wir freuen uns sehr, dass du so einen tollen Aufenthalt bei uns hattest. Wenn du das nächste mal zu uns kommst nutze doch unser Friends Programm für weitere Angebote! Liebe Grüße aus dem schönen Leipzig.

6/10 Okay

Alan

Stayed 1 night in Jul 2023
Response from Björn on 25 Jul 2023
Hallo Alan,vielen Dank für Dein Feedback. Bite lass uns doch wissen, was genau zur vollen Punktzahl noch gefehlt hat?Liebe Grüße

10/10 Excellent

Asad

Stayed 1 night in Jul 2023
Response from Front Office Team on 22 Jul 2023
Lieber Asad, vielen Dank für Dein super Feedback- volle Punktzahl Wow! Wir freuen uns sehr, dass Du so einen tollen Aufenthalt bei uns hattest. Wenn Du das nächste Mal zu uns kommst, nutze doch unser Friends Programm für weitere Angebote! Liebe Grüße aus dem schönen Leipzig.Dein pentateam

10/10 Excellent

Richard

Stayed 1 night in Jul 2023
Response from Björn on 25 Jul 2023
Hallo Richard,vielen Dank für Deine super Bewertung. Wir freuen uns sehr :-)Bis zum nächsten Mal.Liebe GrüßeBjörn

10/10 Excellent

Maria de Lourdes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent facilities
Stayed 3 nights in Jun 2023
Response from Penta Leipzig on 13 Jul 2023
Dear Maria,thank you for your feedback! Nice to hear, that you had such a nice stay.Hopefully see you soon!Your Penta Leipzig

10/10 Excellent

Karianne

Stayed 1 night in Jul 2023
Response from Penta Leipzig on 13 Jul 2023
Liebe Karianne,vielen Dank für dein super Feedback- volle Punktzahl Wow! Wir freuen uns sehr, dass du so einen tollen Aufenthalt bei uns hattest. Wenn du das nächste mal zu uns kommst nutze doch unser Friends Programm für weitere Angebote! Liebe Grüße aus dem schönen Leipzig.

10/10 Excellent

Brage

Stayed 1 night in Jul 2023
Response from Front Office Team on 12 Jul 2023
Lieber Hotelgast, vielen Dank für Dein super Feedback- volle Punktzahl Wow! Wir freuen uns sehr, dass Du so einen tollen Aufenthalt bei uns hattest. Wenn Du das nächste Mal zu uns kommst, nutze doch unser Friends Programm für weitere Angebote! Liebe Grüße aus dem schönen Leipzig.Dein pentateam

8/10 Good

Peter

Stayed 1 night in Jul 2023
Response from Penta Leipzig on 12 Jul 2023
Lieber Peter,vielen Dank für dein super Feedback.Wir freuen uns sehr, dass du einen tollen Aufenthalt bei uns hattest. Wenn du das nächste mal zu uns kommst nutze doch unser Friends Programm für weitere Angebote! Liebe Grüße aus dem schönen Leipzig.

8/10 Good

Stian

Stayed 1 night in Jul 2023
Response from Front Office on 11 Jul 2023
Hallo Stian,vielen Dank für Deinen Aufenthalt und das damit verbundene Feedback. Leider sehen wir an deiner Bewertung, dass du in vielen Punkten nicht zufrieden warst. Wir möchten uns immer verbessern und bitten dich uns genau zu schildern, welche Punkte wir unbedingt verbessern müssen.Wir freuen uns auf deine Rückmeldung.Dein Pentahotel Team

10/10 Excellent

Israela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Office on 11 Jul 2023
Hallo Israela,vielen Dank für dein super Feedback- volle Punktzahl Wow! Wir freuen uns sehr, dass du so einen tollen Aufenthalt bei uns hattest. Wenn du das nächste mal zu uns kommst nutze doch unser Friends Programm für weitere Angebote! Liebe Grüße aus dem schönen Leipzig.

10/10 Excellent

Gert

Stayed 1 night in Jul 2023
Response from Penta-Team Leipzig on 7 Jul 2023
Hallo Gert, vielen Dank für dein super Feedback- volle Punktzahl Wow! Wir freuen uns sehr, dass du so einen tollen Aufenthalt bei uns hattest. Wenn du das nächste mal zu uns kommst nutze doch unser Friends Programm für weitere Angebote! Liebe Grüße aus dem schönen Leipzig.

8/10 Good

Daniel

Stayed 2 nights in Jul 2023
Response from Penta-Team Leipzig on 7 Jul 2023
Hallo Daniel, vielen Dank für Deine Bewertung. Dein Lob gebe ich gern an das gesamte Team weiter.Bis hoffentlich bald!Liebe Grüße aus Leipzig

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Penta-Team Leipzig on 6 Jul 2023
Hallo Robert,vielen Dank für dein super Feedback- volle Punktzahl Wow! Wir freuen uns sehr, dass du so einen tollen Aufenthalt bei uns hattest. Wenn du das nächste mal zu uns kommst nutze doch unser Friends Programm für weitere Angebote! Liebe Grüße aus dem schönen Leipzig.

10/10 Excellent

Kai

Stayed 1 night in Jun 2023
Response from Front Office Team on 3 Jul 2023
Lieber Kai, vielen Dank für Dein super Feedback- volle Punktzahl Wow! Wir freuen uns sehr, dass Du so einen tollen Aufenthalt bei uns hattest. Wenn Du das nächste Mal zu uns kommst, nutze doch unser Friends Programm für weitere Angebote! Liebe Grüße aus dem schönen LeipzigDein pentateam

8/10 Good

Sille

Stayed 1 night in Jun 2023
Response from Front Office Team on 3 Jul 2023
Lieber Hotelgast, vielen Dank für Dein positives Feedback! Wir freuen uns sehr, dass Du so einen tollen Aufenthalt bei uns hattest. Wenn Du das nächste Mal zu uns kommst, nutze doch unser Friends Programm für weitere Angebote! Liebe Grüße aus dem schönen LeipzigDein pentateam

2/10 Terrible

Yoongyu

Stayed 5 nights in Jun 2023
Response from Penta-Team Leipzig on 14 Jun 2023
Liebe/ Lieber Yoongyu,vielen Dank für Deinen Aufenthalt und das damit verbundene Feedback. Leider sehen wir an deiner Bewertung, dass du in vielen Punkten nicht zufrieden warst. Wir möchten uns immer verbessern und bitten dich uns genau zu schildern, welche Punkte wir unbedingt verbessern müssen.Wir freuen uns auf deine Rückmeldung.Dein Pentahotel Team

6/10 Okay

Alex

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Penta-Team Leipzig on 14 Jun 2023
Lieber Alex,vielen Dank für Deinen Aufenthalt und das damit verbundene Feedback. Leider sehen wir an deiner Bewertung, dass du in einigen Punkten nicht zufrieden warst. Wir möchten uns immer verbessern und bitten dich uns genau zu schildern, welche Punkte wir unbedingt verbessern müssen.Wir freuen uns auf deine Rückmeldung.Dein Pentahotel Team

10/10 Excellent

Frank

Stayed 4 nights in May 2023
Response from Penta-Team Leipzig on 23 May 2023
Lieber Frank,vielen Dank für dein super Feedback!Wir freuen uns sehr, dass du so einen tollen Aufenthalt bei uns hattest. Wenn du das nächste mal zu uns kommst nutze doch unser Friends Programm für weitere Angebote! Liebe Grüße aus dem schönen Leipzig.

8/10 Good

Anna

Stayed 1 night in May 2023
Response from Front Office on 11 May 2023
Hallo Anna,vielen Dank für Deinen Aufenthalt und das damit verbundene Feedback. Leider sehen wir an deiner Bewertung, dass du in vielen Punkten nicht zufrieden warst. Wir möchten uns immer verbessern und bitten dich uns genau zu schildern, welche Punkte wir unbedingt verbessern müssen.Wir freuen uns auf deine Rückmeldung.Dein Pentahotel Team

10/10 Excellent

Thomas

Stayed 1 night in Apr 2023
Response from Penta Team on 15 Apr 2023
Lieber Thomas,vielen Dank für dein super Feedback- volle Punktzahl Wow! Wir freuen uns sehr, dass du so einen tollen Aufenthalt bei uns hattest. Wenn du das nächste mal zu uns kommst nutze doch unser Friends Programm für weitere Angebote! Liebe Grüße aus dem schönen Leipzig.Dein Penta Team

10/10 Excellent

Tino

Stayed 1 night in Apr 2023
Response from Front Office Team on 14 Apr 2023
Lieber Tino,vielen Dank für Dein super Feedback! Wir freuen uns sehr, dass Du so einen tollen Aufenthalt bei uns hattest. Wenn Du das nächste Mal zu uns kommst,nutze doch unser Friends Programm für weitere Angebote! Liebe Grüße aus dem schönen Leipzig.Dein pentateam

4/10 Poor

Jakob

Stayed 1 night in Apr 2023
Response from Front Office Team on 5 Apr 2023
Lieber Jakob,vielen Dank für Deinen Aufenthalt und das damit verbundene Feedback. Leider sehen wir an deiner Bewertung, dass du in vielen Punkten nicht zufrieden warst. Wir möchten uns immer verbessern und bitten dich uns genau zu schildern, welche Punkte wir unbedingt verbessern müssen.Wir freuen uns auf Deine Rückmeldung.Dein Pentahotel Team

8/10 Good

Ralf

Stayed 2 nights in Mar 2023
Response from Jens on 30 Mar 2023
Hallo Ralf,vielen Dank für den Besuch im Penta Hotel Leipzig und die Bewertung.Gern geben wir dein Feedback unserem Team weiter.mit freundlichen Grüssen aus LeipzigDein Pentateam

10/10 Excellent

Uri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Front Office Team on 26 Mar 2023
Lieber Hotelgast,vielen Dank für Dein super Feedback- volle Punktzahl Wow! Wir freuen uns sehr, dass du so einen tollen Aufenthalt bei uns hattest. Wenn Du das nächste Mal zu uns kommst, nutze doch unser Friends Programm für weitere Angebote! Liebe Grüße aus dem schönen Leipzig.Dein pentateam

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leipzig In Winter
Exceptional quality hotel. High standard of cleanliness. Super breakfast & wellness area.
Stayed 2 nights in Dec 2022
Response from Björn on 23 Jan 2023
Hi Christinethank you very much for your FeedbackHope to see you soon again

10/10 Excellent

Naggib

Stayed 1 night in Jul 2022

4/10 Poor

adi

Disliked: Cleanliness, property conditions & facilities
I booked a room that looks in the photos a new, impressive and renovated room And in practice the room was old and unmaintained
Stayed 3 nights in May 2022
Response from Björn on 15 Jun 2022
Dear Adi, please apologize that the room did not meet your expectations. Please get in touch with us so that we can see how we can make up for this Best Regards

4/10 Poor

Igor

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
for that price. the standard I give it -3 stars. I did, however, enjoy their book collection.
Stayed 2 nights in Feb 2022
Response from Jan on 14 Feb 2022
Hello Igor We are sorry to hear that we did not meet your expectations. Please reach out to us to give us a chance to appologize and discuss on how we can make this right. Greetings from Leipzig Jan

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat stay
very nice and helpfull staff
Stayed 1 night in Jul 2020
Response from Isabell Hanisch, Guest Relations Manager on 21 Aug 2020
Dear Enrique, Thank you for your great review! We are looking forward to your next visit.

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Isabell Hanisch, Guest Relations Manager on 20 Aug 2020
Dear guest, Thank you for your great feedback! We are looking forward to your next visit.

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leipzig Fave
Now my favourite hotel in Leipzig, enjoyed the gym and jacuzzi before a few drinks in the bar!
Stayed 1 night in Aug 2020
Response from Isabell Hanisch, Guest Relations Manager on 9 Aug 2020
Dear Sam, Thank you for this great review! It was our pleasure to host you and we are looking forward to welcoming you soon again!

8/10 Good

Jacek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Isabell Hanisch, Guest Relations Manager on 6 Aug 2020
Dear Jacek, Thank you for your really good feedback! We hope to welcome you soon again :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good place overall
Service was excellent. Rooms are clean and modern. The bedframe was probably old though, as it made some sort of ‘creaky noise’ which was annoying.
Stayed 1 night in Jul 2020
Response from Isabell Hanisch, Guest Relations Manager on 4 Aug 2020
Dear guest, thank you for your feedback and for staying with us. We will recheck the bed frame with our technician immediately. Thank you for the advice. We are looking forward to welcoming you soon again!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant overnight stay
The hotel is only a 5-10 minute walk from the station and old town and easy to navigate to. We came by car and there is free parking in the street behind the hotel (and others nearby) if you are parsimonious, and lucky enough to find a free space (in the words of the receptionist) - access only from this direction when you have your room key. The hotel itself is lovely, modern and a bit funky but in a consistent and nice style. There are few extras in the room (no kettle for example) but that didn't distract from its ambience. As it is part of a chain, you can't discover everything on the website, and you get access to pressreader to keep up on newspapers and magazines you miss from home. On the flip side, the wellness area doesn't open the sauna until 2:00pm, but it is pleasant with everything we needed, jacuzzi, pool, and sauna with rest area that we used in the evening (book ahead for a place with the current restrictions). We didn't eat there as we wanted to spend more time exploring Leipzig. I have never stayed at a Pentahotel before, but will certainly look out for them now in the UK and in other cities abroad in future.
Stayed 1 night in Jul 2020
Response from Isabell Hanisch, Guest Relations Manager on 4 Aug 2020
Dear Kenneth, thanks alot for this awesome review and your kind words. It was our pleasure to host you and we are looking forward to your next visit!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional
Stayed 3 nights in Jul 2020
Response from Isabell Hanisch, Guest Relations Manager on 25 Jul 2020
Dear guest, thanks alot for this awesome review! We are looking forward to your next visit!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Central Leipzig hotel.
Wonderfully based hotel literally on the outskirts of Leipzig City centre. Nice hotel ambiance and rooms with comfy beds. They have a sauna and car parking facilities (Euros 20) but parking in the area is a premium
Stayed 1 night in Dec 2019
Response from Christin Thiel on 22 Dec 2019
Dear Ray, thank you for the great feedback. We wish a merry Christmas!