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Reviews of Casablanca Suites

3 out of 5
Casablanca Suites
Benny Imperial Street corner South Road, Legazpi, Albay

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 77 reviews" "
Rating 8 - Good. 29 out of 77 reviews" "
Rating 6 - Okay. 19 out of 77 reviews" "
Rating 4 - Poor. 5 out of 77 reviews" "
Rating 2 - Terrible. 6 out of 77 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

7.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Harlette de

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Expected at least clean room,but carpet smells, room was hot, Can’t even stay in the lobby/ dining area, aircon was never turn on
Stayed 2 nights in May 2022

8/10 Good

Bernie, Washington DC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location below mount Mayan and lignon Hill. Room was clean and spacious with comfortable bed and great view. Breakfast to order was fine. No complaints about the stay here.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
photos look decent but property is outdated and looks unclean.
Stayed 1 night in Mar 2020

2/10 Terrible

Maricyl

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Place
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Housekeeping helpers are very accomodating and helpful but the lady in the counter/reception is unfriendly and arrogant.
Stayed 2 nights in Jul 2019
Response from Casablanca MAnagement Team on 20 Aug 2019
Hi Valued Guest, We highly appreciate your feedback and please be rest assured that we will look into this. Thank you for choosing us and until your next visit.

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Facility was fair with its price but the overall cleanliness was not so good. The staff services were great!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet place. Accessible to transporr going to rhe city and other places.
Stayed 4 nights in Jun 2019

6/10 Okay

Emil

Disliked: Property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

jennyf66, Makati City

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is new and easy to find. Staff are friendly and accommodating. Breakfast is a large serving and food at the restaurant are both fulfilling and tasty. One major issue though is that we found a bedbug in the morning of our second day so we requested to transfer to another room. The bedbug may have come from the previous guests but still, if the beddings were changed and washed then the bedbugs should be gone. We concluded that the beddings were just re-used and not washed. :-( Overall, it was a nice hotel.
Stayed 2 nights in Apr 2019
Response from Casablanca Suites Management Team on 25 Apr 2019
Hi Jenny. We are glad that you had a great stay with us. With regards to your other concern, please be rest assured that we will look into it. Thank you and until your next visit!

8/10 Good

Merz, USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming staff, clean and convenient (very close to the airport). The only thing is...it says free shuttle service when needed going to the airport but when we were about to go, the front desk staff couldn't reach the driver. Well, overall was great!
Stayed 1 night in Mar 2019
Response from Casablanca Suites Management Team on 6 Apr 2019
Hi Merz, We are sorry for the inconvenience we have caused you going to the airport. Kindly be assured that we will look into this. Nonetheless, we are happy to know that you had a great stay with us. Thank you.

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Didn't experience the facility; flight delays due to weather interfered with potential stay.
Stayed 1 night in Dec 2018
Response from Casablanca Suites Team on 10 Jan 2019
Hello Sir/Madam, We are sorry to hear that but we hope that you had a comfortable stay with us. Until your next booking.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2018

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A big turn-off...
Overall, the hotel is good. Affordable and nice staff. But, what turned me off is the lack of quality in food preparation. There was a chunk of plastic in my creamy tuna sandwich..like a broken plastic jar piece! Holy cow!, what if ingested it and punctured my esophagus? I hope, what happened was a rare scenario..
Stayed 2 nights in Jul 2018
Response from Operations Manager on 1 Aug 2018
Hello Ms. Karen, Thank you for your review. We highly appreciate that you have mentioned your recent experience. This will help us in improving our system. Please be rest assured that we will be meeting all our staff to fix the issue. Thank you and we hope to hear from you soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three night stay.
My wife and three kids stayed here and enjoyed the hotel very much. The meals were very cooked and brought to your room which worked out great. The area is ok a bit busy with traffic but very safe neighborhood.
Stayed 3 nights in May 2018
Response from KC CAMUS on 4 Jun 2018
Hello Sir Mark, Greetings from Casablanca Suites! We are glad that you enjoyed your stay with us. Until your next visit. Thank you and God bless! Sincerely, Casablanca Suites Team

6/10 Okay

Verified traveller

Liked: Staff & service
Close to the airport
A very nice view of Mayon and friendly staff. Close to the airport and a tricycle ride away from the major shopping centres
Stayed 3 nights in May 2018
Response from Casablanca Suites Management on 22 May 2018
Hello Sir/Ma'am, We are glad that you have enjoyed your stay at Casablanca Suites. Until your next visit. Thank you.

6/10 Okay

Donna

Disliked: Cleanliness
It was ok
Needs to detail clean the mirrors and areas where it can be splashed with water. Furniture seems old. No elevator for older people
Response from Operations Manager on 24 Apr 2018
Hello Ms. Donna, We greatly appreciate the feedback. This will help us in improving our service for our future guests. Thank you and hope to make it up to you in your next visit with us. Sincerely, Casablanca Suites Management

8/10 Good

Jimvic

Liked: Cleanliness, staff & service, property conditions & facilities
Overall Good Stay
Overall it was a good stay. The location is convenient, with food places around. The hotel itself is nice. My only complaint is the air conditioning unit that was either too cold or too hot. No comfortable in-between.
Stayed 1 night in Mar 2018
Response from -Casablanca Suite's Management on 22 Mar 2018
Greetings from Casablanca Suites. We are grateful to hear from you and we sincerely apologize for the inconvenience. May i ask for your complete booking details at Casablanca Suites so that we can check the room you have checked-in? Your comment/s will greatly help us in improving our system. Thank you so much and we hope to hear from you soon. Until your next visit.

8/10 Good

Eugene Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Marie Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Casablanca Suites
We enjoyed our stay in Casablanca Suites. We arrive early in the morning and we were allowed to check in early. The front desk personnel allowed us to take our free breakfast even though we weren't supposed to have one that day. The rooms were clean and the air conditioners were working really well. The service of the hotel staff was great. I'll surely recommend this hotel.
Stayed 3 nights in Jan 2018
Response from -Casablanca Suites on 29 Jan 2018
We are happy to know that we have served you well. Until your next visit Ms. Marie.

8/10 Good

Verified traveller

Liked: Staff & service
recommend to others, the location is nice and the staff are friendly
Stayed 4 nights in Nov 2017
Response from KC CAMUS on 19 Dec 2017
We are happy that you had a great stay with us. Hope to hear from you soon.

2/10 Terrible

joy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

2/10 Terrible

Lou, MD, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
Bathroom is really dirty, the drain in the shower was clogged but never got fixed despite complaints. No towels when we arrived. Beds were as hard as concrete. It wasn't a comfortable stay at all. Front desk staffs were friendly though.
Stayed 2 nights in May 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Nice hotel close to airport
Stay was good. The hotel has good facilities and rooms were well air-conditioned. The staff are very helpful and polite. Highly recommendable.

6/10 Okay

NV, Calamba, Laguna

Too pricey
It's an ok hotel but too pricey. For more than 1k per person,I expected a 5 star hotel. It's not. I am sure you can find similar hotels for less. I also made a mistake of requesting late check in. That made the reservation non-refundable. All rooms are on the second floor. There was not enough help to bring up the luggage. Some items were not available in the included breakfast. Breakfast was served in the lobby area while their restaurant is just next door. The air con unit was very noisy. I just did not have the energy to ask for and move to another room as we were tired from our trip. The snacks on top of the refrigerator are not free, beware.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd happily stay here again
If you are looking for a place where the staff fawn over you in an ultra-subservient manner, then Casablanca Suites is not for you. If you like a place where the staff are real humans, with human qualities, who are friendly, happy to help, and there when you want them, but not intrusive, then you will probably like Casablanca Suites. My family and I enjoyed our stay, and would certainly stay there again. It is conveniently located, just a short drive to the city centre, and also Cagsawa Ruins and other attractions around Mayon Volcano. Busay Falls is worth a visit, but you need to be reasonably fit and agile to view all seven. The paths leading to the falls need careful negotiation, but the guides are very helpful and give aid when necessary. We only managed to make it to two, but then I and my wife have been Senior Citizens for quite some time! Still worth the trip though. I will retain fond memories of our stay at Casablanca Suites. ps. I rated everything at '4' because I'm always a bit suspicious of '5' ratings (there is very little in this world which is perfect). I would have given '4.9' if the option was available.

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but lack of maintenance lets it down
The hotel did not provide the airport pick up as arranged. We were just left waiting there. The bathroom was in a bad state of repair. The shower did not work properly and the sink was blocked. We requested the hotel to repair but they just ignored the request. The room had cockroaches. The breakfast was OK but nothing special. The bed was very hard and uncomfortable so sleep quality was bad. It is a shame that the hotel neglects the maintenance as it looks quite a new building. It just suffers from a total lack of organisation.

6/10 Okay

Ban, Manila

Liked: Staff & service
Value for money, I will rate a 2/5 -
hotel is being used as a terminal for rental shuttle vans, consequently, drivers loiter at the lobby and in front of the hotel, an eyesore. For Expedia- please find a way you can comply with Philippine Law on Senior Citizen law on discounts

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ideal for a quick Pit Stop.
The reception staff were great. They sorted out with some quad biking at the fringe of the Mayon Volcano. First time experience for me and enjoyed. The shuttle and driver was food...restaurant fine. Only bugbear was the bathroom in our room. Everything in it was old fashioned, the basin tap did nothing more than dribble and the shower sprayed all over the place...otherwise good.

10/10 Excellent

Babes, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Quiet Place.
Excellent vacation and good relaxing to stay @ this hotel.

6/10 Okay

Shirley, Alabang, Muntinlupa

Disliked: Cleanliness, room comfort
Average hotel. Good location.
Toilet needs to be cleaned. Bathroom sink is clogged.

8/10 Good

Guillermo, New Jersey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Hotel front desk are very nice people, so accommodating that if you came in early and there's a room available, they will let you check in early. Very polite and will give you service with a smile. They have also three selections of breakfast to satisfy your appetite. I was happy with our 3-day stay and I highly recommend the hotel to others.

8/10 Good

Leevin, Guam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value and good location
I stayed here for 4 nights with some friends. The rooms were comparable to a hotel that I stayed at last year, but for $30+ less per night. The breakfast was good and the lunch options, provided by Kamia's, was excellent and very reasonably priced. The location of the hotel itself was a great plus, as it was a short tri-cycle ride to the nearby mall. I plan on staying here again next year!

8/10 Good

Michael Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Helen, Quezon City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
We stayed here for two nights. At first, our initial thought was that it wasn't such a great hotel. however, upon inspection of the room and dining at their restaurant, we decided to try it, and we were very much satisfied. their staff were friendly, in fact, they were the one who suggested an alternate hotel if we were not satisfied enough, and they told us where to go for tour. we were very tired from our 15 hour trip from manila (due to traffic and several stops), but we were able rest well in the hotel. overall, it was such a great experience.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Experience in Casa Blanca Suites
It was not so great experienced, the amenities was fair.

6/10 Okay

Susan, Marikina City

One of the reasons why I booked in this hotel is because of their ads telling free Wifi. However No wifi connection for the 4 days stay. Hotel staff always says that there is a problem with the wifi connection.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here when in Legazpi
We only stayed overnight. Staff attentive and courteous. Place clean and room we got is good for 4. The restaurant Kamias which is adjacent to the hotel has good food as well.

6/10 Okay

Lyn

Liked: Cleanliness, room comfort
Disliked: Staff & service
New Hotel
We arrived in Albay and ask our driver to take us to Casablanca. Little did we know that there were 2 Casablancas. We should have told him that it's just near the airport, Casablanca Suites is the name. We got our rooms and it was clean but we have to ask for slippers and extra cup and saucer for our coffee and also for extra towels for the other room we rented. I asked for a masseuse and the man in the reception said she'll be coming after an hour. I took a bath and waited! I was so sleepy that I called reception again and I decided to cancel because it's already an hour and a half after and no one came. I missed that massage!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A Problem
We faced a lot of pressure to leave the hotel and go to another one across town even though we repeated over and over that we did not wish to leave. The hotel had booking problems and the management felt the way to solve it was to move guests who were already there.

4/10 Poor

Wendy, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Not staying there again!
We were escorted to a dirty room and had to just go to the room next door. The bed sheets were old, torn and looked dirty. There was no kettle in our room. There was no wifi for a few hours which is very important for us and had to ask the receptionist to follow up. We leave very early for our flight (0650 hours) when we check out and so we need to make sure we have transport arranged to take us to the airport. We spoke a few times to a few receptionists the night before and was told all will be ok. But the next morning we were told nothing was booked! We didn't want to miss our flight and really didn't want to be there anymore so we grabed a taxi outside and went off. The only nice thing about this place is the food and Its proximity to the airport.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Mildred, Manila

Liked: Cleanliness, property conditions & facilities, room comfort
Majestic View of Mayon from the Room
We booked two rooms for two families. Upon check-in we were told that we needed to pay extra per additional person in the room (includes breakfast)because the rate we paid for in hotel.com was only good for 2 adults and 2 kids (12 years old below). The rooms were clean, beds comfortable and offered very good view of Mayon Volcano. However, the bathroom was problematic. The drain wasn't built properly so the bathroom floor flooded while showering. The breakfast was ala carte. Most of us ordered the Bicolano set because it looked appealing. However, the "new look" dried fish was very salty. The service personnel were courteous. Since the hotel has few rooms, it offered a home-my feeling. Kids loved the free wi-fi access in the rooms and hotel lobby.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the airport.
Very nice hotel with a friendly staff. Staff is always ready to help out and take care of the occupants staying at the hotel I would stay in this hotel again.

8/10 Good

Mary Ann Liza, Cebu City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A class on its own!
Casablanca Suites, Alternate Road, is not to be confused with Casablanca Hotel situated in the downtown area. Casablanca Suites is elegant in its own right. Situated in a quiet neighborhood, safe enough to sleep and yet not too far to the downtown area. Cafe Rosenda's, in-house breakfast restaurant's, pili bibingka topped with pistachio ice-cream is to die for. Actually, my husband's strong liking for their version of 'maja blanca' with pili nuts is also strongly recommended. Their Bicolano breakfast is hearty enough to keep your gut filled up until the early afternoon. Quite interesting to see what goes on a plate of a typical Bicolano breakfast, to include their style of suman and 'adobo sa asin.' Must try. I commend the selling technique of their shuttle driver. With an upgrade to get a view of the Mayon Volcano from the room, the shuttle driver knew how to sell the upgrade by pointing out only an increase in 200 pesos a day. In fact, he did it better more than the front office clerk on duty.Commendable! Wished that the front office staff would be more knowledgeable on the attractions located in other towns. Perhaps an extra dose of curiosity from other travellers and locals would make a difference.Nonetheless, Casablanca Suites has a class on its own!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Legazpi - Casablanca Hotel
We took a tour of Legazpi and surrounding area.