The staff is very friendly and helpful. The property is a bit run-down, but everything was very clean and comfortable. There is no food close around except at the hotel, so do not expect to be able to run out for a baguette. My only real problem was that my balcony door did not lock, so I felt a little vulnerable. I am sure if I had asked them to move me, they would have. As I said, the staff is very nice.