4/10 Poor
Rossella
Travelled with family and small children
25 Jul 2023
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
not so charming hotel - 2 Star
I booked three Superior rooms for a two-night stay for my family in mid-July. The hotel website advertised a pool and beach access, an important factor in our selection. In fact, while the hotel has a lovely garden and friendly staff,
it does not have an actual pool – only a spa that can be booked for a fee. Guests who book through Expedia are furthermore excluded from access to the beach unless they pay extra because, we were told, that is only for the hotel’s guests which we apparently were not (we were invited to take it up with Expedia).
The supposedly superior rooms (at 230 EUR/night) were standard at best and substandard in some cases (one of the bathrooms was so small that the open door grazed the sink; one of the TVs was a small computer screen) and the air conditioning was not working properly – a particular problem since we had a three-month-old baby with us. We spent the best part of the day chasing after the staff to get the air con up, with repeated assurances that it had been fixed while it had not. The next day my husband and I we were moved to another room while the others exchanged rooms among themselves so that the baby could stay in the relatively better conditioned room. Despite pleasant surroundings, facilities and services are not 4 star, and we felt grossly overcharged. will not return and do not recommend.
Rossella
Stayed 2 nights in Jul 2023
