I experienced poor customer service from a male representative when I checked into the hotel and called room service on May 14th. I had lost my iPhone charger at the airport and needed to charge my phone before a midnight departure. When I inquired about borrowing a charger, he informed me that it was not possible to borrow one from the hotel, including the front desk, literally he said nobody can let me charge at all. However, when I called room service again later, a female representative advised me that there were multiple charging stations on the ground floor.I felt disregarded as a customer. It seems necessary for the staff, particularly this representative, to be better informed about the hotel's facilities and to offer a more empathetic response to guest inquiries.
Additionally, I had requested a quiet room during check-in, but the front desk staff dismissively assured me that all rooms were quiet. Contrary to their assurance, I was placed in a connecting room where noise from next door, including music, was clearly audible until 1 AM. This experience left me feeling neglected and underscored the need for the hotel staff to be more knowledgeable and considerate of guest needs.