Seasonal outdoor pool, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)

Reviews of Virgin Hotels Las Vegas, Curio Collection by Hilton

4.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 4207 out of 6956 reviews" "
Rating 8 - Good. 1438 out of 6956 reviews" "
Rating 6 - Okay. 647 out of 6956 reviews" "
Rating 4 - Poor. 361 out of 6956 reviews" "
Rating 2 - Terrible. 303 out of 6956 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The food in these restaurants is delicious, especially the kitchen with breakfast 24 hours and shakes and such! Workers were on strike when we came so it was a bit loud. Overall good stay and not a long walk to the strip but we uber'd sometimes.
Stayed 3 nights in May 2024

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lost all its character. Room clean but common areas dirty. Pool was dead. Limited restaurant choices.
Stayed 1 night in May 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 2 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Recent updates great. Free parking great. Pool.with sand beach!
Stayed 4 nights in May 2024

8/10 Good

Claudia, Redondo Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved that this is a very nice hotel and it includes self parking… they have not been but by the corporate greed bug and charge for parking.
Stayed 3 nights in May 2024

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a nice stay. The grounds are a little confusing - there are three pools spaced apart and it took a day and a half for us to figure out how to get to the main pool. The hotel isn’t super fancy but it’s clean and quiet and off the strip which is perfect for us.
Stayed 3 nights in May 2024

4/10 Poor

Darelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were disgruntled employees protesting on the property. They were yelling insults to the guests, including myself - I took video of them accusing me of supporting an exploitative company. This is the reason for my 2 star review rating. I came here to enjoy my vacation. I did not want to be screamed at by protestors that currently or formerly represented this company. So that begs the question, does Virgin hotels really mistreat their staff?
Stayed 4 nights in May 2024

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is outstanding, it’s spotless, the rooms are huge and clean. Very modern. The casino is big and fun. There’s a lot of food options, a convenience store. The staff and hotel check in is easy and fast, super friendly . The property is beautiful. Vegas the city and area has just gone downhill.
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Regina,Thank you for your detailed review of Virgin Hotels Las Vegas, Curio Collection by Hilton! We're thrilled that you found our property outstanding, with spotless and spacious rooms that boast a modern design. It's also fantastic that you enjoyed our casino, friendly team members, and culinary options. It was a pleasure having you here, and we hope to provide you with a sanctuary of excellence once again on your next visit.

10/10 Excellent

Isha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Management on 20 May 2024
Dear Isha,No words necessary as your amazing score says it all! It was an honor having you as our guest, and we hope to welcome you back the next time you are in town.

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, property conditions & facilities
The room was very comfortable! I only stayed over night and couldn’t take advantage of any of the resort amenities due to my short stay. Didn’t love the $50 resort fee, since I checked in at 9pm and checked out at 9am.
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Elizabeth,We appreciate your feedback, and we're glad our comfortable rooms were to your liking. Please note that our resort fee is listed online for your convenience. It includes high-speed internet, in-room streaming, 2 bottled waters, and other benefits. Nevertheless, it was a pleasure having you here, and we hope you will consider returning next time you're in Vegas so you may explore all that we have to offer.

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was OK. They just have you waiting for too long just to look for availability, but otherwise the location was great. The amenities within the hotel casino was fabulous. I would definitely come back to this hotel again.
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Vanessa,Thank you for choosing Virgin Hotels Las Vegas, Curio Collection by Hilton and sharing your feedback. We are pleased you enjoyed our excellent location and amenities during your recent stay. However, we are disappointed to hear about the wait time at the desk and will work on improving efficiency. Our team members look forward to welcoming you back again for another fabulous visit!

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hotel Management on 20 May 2024
Dear Sofia,Thank you for staying with us at Virgin Hotels Las Vegas! We are pleased to see you had a great time with us and we hope to welcome you back soon.

10/10 Excellent

Md

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience to stay in this hotel.
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
It was our pleasure to welcome you to Virgin Hotels Las Vegas, Curio Collection by Hilton! We are delighted that you had a fantastic experience, and we look forward to going above and beyond for you again on your next Vegas getaway.

10/10 Excellent

Yean J.

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and clean
Stayed 1 night in Apr 2024
Response from General Manager on 17 May 2024
Dear Yean,Thank you for choosing Virgin Hotels Las Vegas, Curio Collection by Hilton! We're glad our attention to cleanliness and service impressed you, and we look forward to your next visit.

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness, staff & service
The staff was very helpful.
Stayed 4 nights in May 2024
Response from General Manager on 17 May 2024
Dear Carol,Thank you for sharing your feedback on your recent visit. It's rewarding to know that our team provided valuable assistance during your stay. If there is anything we can do to ensure your next stay is even more enjoyable, please let us know.

4/10 Poor

Yabo

Liked: Cleanliness
Disliked: Staff & service
I experienced poor customer service from a male representative when I checked into the hotel and called room service on May 14th. I had lost my iPhone charger at the airport and needed to charge my phone before a midnight departure. When I inquired about borrowing a charger, he informed me that it was not possible to borrow one from the hotel, including the front desk, literally he said nobody can let me charge at all. However, when I called room service again later, a female representative advised me that there were multiple charging stations on the ground floor.I felt disregarded as a customer. It seems necessary for the staff, particularly this representative, to be better informed about the hotel's facilities and to offer a more empathetic response to guest inquiries. Additionally, I had requested a quiet room during check-in, but the front desk staff dismissively assured me that all rooms were quiet. Contrary to their assurance, I was placed in a connecting room where noise from next door, including music, was clearly audible until 1 AM. This experience left me feeling neglected and underscored the need for the hotel staff to be more knowledgeable and considerate of guest needs.
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear Yabo,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about noise and for any disappointment with the service you received. We'll speak with our team to ensure the necessary corrective actions are taken, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Savannah, albuquerque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property was well maintained, everyone was friendly, location was great and easy check in / out
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Dear Savannah,Thank you for your kind words! We're delighted you enjoyed our well-maintained property and convenient location. It’s also great to know that our friendly team members and check-in and check-out processes added to the ease of your stay. We look forward to welcoming you back to Virgin Hotels Las Vegas, Curio Collection by Hilton for another excellent experience!

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Hotel Management on 20 May 2024
Dear Genesis,Your 5/5 score means the world to us. Thank you for being our guest and we look forward to welcoming you back to Virgin Hotels Las Vegas!

10/10 Excellent

Jackie

Stayed 2 nights in May 2024

10/10 Excellent

Rasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great service, recommend it ♥️
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Dear Rasha,Thank you for taking the time to share your thoughts with us. We are honored to have earned a perfect rating thanks to our high standards of cleanliness and service. The best compliment is that you recommend us to other guests. It was a pleasure having you as a guest, and we look forward to welcoming you back.

10/10 Excellent

Agustin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to get away from the standard Strip crowd this is place! Everyone around the place is welcoming, polite and approachable. We will definitely be coming back
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Agustin,It brightens our day to know that you had a fantastic stay with us! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was right down the street from the Mac Center so I could attend a graduation. The area around the hotel was unsafe for a solo traveler. Each day I saw cop cars dealing with various people.
Stayed 3 nights in May 2024
Response from General Manager on 15 May 2024
Dear Stacey,Thank you for your five-star rating and for choosing Virgin Hotels Las Vegas, Curio Collection by Hilton. We're glad you enjoyed our convenient location, central for enjoying Las Vegas' many attractions. While we cannot control outside of our property, we work hard to maintain secure grounds for all our guests and take all feedback considering safety seriously. We hope to see you again soon.

2/10 Terrible

Sandra P

Liked: Property conditions & facilities
Disliked: Staff & service
It was terrible on our first morning we were woken up to loud music at 6:00am!! Apparently, they had a Zumba class but come on the music was so loud. It was horrible!
Stayed 3 nights in May 2024
Response from General Manager on 14 May 2024
Dear Sandra,Thank you for your feedback. Our sincere apologies for the early morning disruption. We understand how important a quiet environment is, especially for a restful sleep, and we regret that we did not meet this expectation. Rest assured, we will work to ensure that this does not happen again. We value your comfort and hope to have the opportunity to offer you a more peaceful experience on your next visit.

10/10 Excellent

Shalonda

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Family party of 20 stayed during Mother’s Day weekend, during a strike, but we still had a great time at this property! Everyone was nice and professional and the casino was fun! Nice free drinks! Great pizza spot and a Dunkin Donuts on property! Nice location. The property is right across the street from CVS, 7Eleven, and many eateries. I would recommend and I would stay here again!
Stayed 3 nights in May 2024
Response from General Manager on 19 May 2024
Dear Shalonda,Thank you for sharing your positive experience during Mother's Day weekend! We're thrilled that our team's hospitality made your stay enjoyable. It's also great that you enjoyed our casino, complimentary drinks, and convenient amenities like Pizza Forte and Dunkin' Donuts. We appreciate your recommendation and look forward to welcoming you back to Virgin Hotels Las Vegas, Curio Collection by Hilton for another great stay!

10/10 Excellent

cherish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Cherish,We are delighted to have earned a perfect rating for your time with us. It thrills us to know that you loved your stay with us, and we look forward to welcoming you back for another great experience.

10/10 Excellent

Alan

Stayed 2 nights in May 2024
Response from Hotel Management on 20 May 2024
Dear Alan,We appreciate you taking the time to rate your experience with us at Virgin Hotels Las Vegas! Thank you for your high rating, and we look forward to having you back sometime soon.

8/10 Good

Jennifer, LOGAN TOWNSHIP

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Comfy bed
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Jennifer,Thank you for your review and for being our guest while visiting Las Vegas! We are thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our comfortable accommodations. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many options to eat inside the resort and many options across the street including a CVS.
Stayed 3 nights in May 2024
Response from General Manager on 14 May 2024
Dear Manuel, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the variety of dining options both within our resort and nearby. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

6/10 Okay

Dana

Travelled with partner
Liked: Cleanliness, staff & service
The checkin process was a nightmare. We waited over an hour and a half at 4 p.m. to checkin. Room did not have working outlets. Room was clean and bed was comfy.
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Dana,Thank you for taking the time to share your comments with us. First off, we are glad to know that you appreciated our clean and comfortable accommodations. However, we do apologize if you experienced any delays upon check-in, as this is certainly not our intention. Thank you, and we hope to have the opportunity to show you a better overall visit in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 14 May 2024
Dear Paul,It's an honor to receive your high score, and we hope to welcome you back soon the next time you are in town. Thank you for being our guest at Virgin Hotels Las Vegas!

8/10 Good

Natarsha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern property just off the strip, which provided great value. Really enjoyed the stay and would be back. Main reason I didn’t give the full 5 stars is I could clearly hear my neighbours watching tv and talking, which was a bit disruptive for sleeping in an otherwise super comfortable room.
Stayed 2 nights in May 2024

10/10 Excellent

Mao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place!
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Mao,We're thrilled you enjoyed your stay at Virgin Hotels Las Vegas, Curio Collection by Hilton. It would be our pleasure to welcome you back for another enjoyable experience, so feel free to return anytime!

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and the food choices are great!
Stayed 2 nights in Mar 2024
Response from General Manager on 13 May 2024
Dear Brenda,Thank you for your kind words! We're thrilled you enjoyed everything about your time with us. Your satisfaction is our priority, and we're glad we could provide you with an unforgettable experience. We look forward to welcoming you back to Virgin Hotels Las Vegas, Curio Collection by Hilton for another wonderful stay in the future!

10/10 Excellent

Ian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay here. Will be staying ever year here from now on.
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Ian,Thank you for sharing your fantastic experience at Virgin Hotels Las Vegas, Curio Collection by Hilton with us! Our team members are delighted you plan to make us a yearly destination going forward. We look forward to welcoming you back for many more memorable visits.

10/10 Excellent

Zakary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Zakary,Thank you for your five-star rating! It was our pleasure to welcome you to Virgin Hotels Las Vegas, Curio Collection by Hilton, and we can't wait to provide you with another exceptional experience in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice upgrade from the run of the mill hotel room.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear James,Thank you for staying with us at Virgin Hotels Las Vegas, Curio Collection by Hilton. We are pleased to learn you enjoyed our accommodations. Next time you are in Las Vegas, it would be our pleasure to have you join us again!

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Hotel Management on 13 May 2024
Dear Daniel,Thank you for staying with us at Virgin Hotels Las Vegas and for taking the time to rate your experience. We look forward to having you back for another great visit!

10/10 Excellent

Antonio, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on 13 May 2024
Dear Antonio,It's an honor to receive your high rating, and we hope to welcome you back soon to Virgin Hotels Las Vegas! Thank you for staying with us.

10/10 Excellent

ATBA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely amazing time! You know it’s a great trip when you wish you could have been able to spend more time in the hotel itself!! Hahaha
Stayed 5 nights in Apr 2024
Response from General Manager on 13 May 2024
Thank you for leaving such a fantastic review! We are delighted you enjoyed your time with us at Virgin Hotels Las Vegas, Curio Collection by Hilton, and we appreciate your kind compliments. Should you return to Vegas, please consider staying with us again for another great stay!

6/10 Okay

Scharareh

Travelled with family
Liked: Staff & service
-
Stayed 2 nights in May 2024
Response from Hotel Management on 9 May 2024
Dear Scharareh,Thank you for staying with us at Virgin Hotels Las Vegas! Should you like to share any comments on areas that could have been better, please do not hesitate to contact us offline. It was a pleasure having you as our guest, and we hope for the opportunity to welcome you back for an even better experience.

8/10 Good

Naimah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, relaxing property about a mile or so off the strip. Not very crowded. Good restaurants. Excellent customer service. 24 hour room service! Conveniently located across the street from restaurants and a pharmacy. I stayed in a very nice, upgraded suite in the ruby tower. I loved it. Except. There is no coffee pot, refrigerator or microwave for guest use. Also. If you don’t want to be charged DO NOT open the fridge or touch anything in there.
Stayed 4 nights in May 2024
Response from General Manager on 9 May 2024
Dear Naimah,Thank you for your feedback on your stay at our property. We're delighted to hear that you enjoyed the relaxing atmosphere, convenient location, and excellent customer service. We look forward to welcoming you back to Virgin Hotels Las Vegas, Curio Collection by Hilton, and hope to exceed all your expectations next time.

10/10 Excellent

Douglas, Tinley Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay!
Stayed 3 nights in May 2024
Response from General Manager on 8 May 2024
Dear Douglas,Thank you for your review and for giving us a perfect rating! It's wonderful to know you thoroughly enjoyed your stay, and we hope to welcome you back the next time you visit Las Vegas.

8/10 Good

adal

staff very unfriendly and couldn’t solve a problem we had with the check in
Stayed 2 nights in Feb 2024
Response from General Manager on 8 May 2024
Dear Adal,Thank you for taking the time to provide your review. We sincerely apologize for your experience with our team members and the check-in issue you encountered. Creating a welcoming environment and resolving guest concerns efficiently are our top priorities. This will be addressed to provide a better experience. We hope you will consider staying with us again to see how we have improved.

2/10 Terrible

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Left an item in room and have made 8 calls so far to security to get it back and each time get a different story, one person tells me they have it and mail it back to me, the next tells me that I must have misheard him because they don't have it, when I play a voicemail from the previous guy he then says the first one was not telling me the truth, etc. etc.
Stayed 3 nights in May 2024
Response from General Manager on 9 May 2024
Dear Matthew,Thank you for your review and for choosing to stay with us. However, we are disappointed your experience was not as expected, and apologize for the incorrect information provided originally. We understand your frustration and we will discuss this with our team for necessary improvement. We know you've been in contact with our Lost & Found team, but please continue to contact us offline for any additional assistance. We hope to hear from you soon.

6/10 Okay

Daniel, Washington

Liked: Cleanliness, property conditions & facilities
Spacious Suite - decided to upgrade to the Ruby suite on the 15 floor of Ruby Tower. First day upon arrival I had a massage at the spa which was super relaxing. Spa staff were really nice. As someone who works out often, I wish the gym had more variety of equipment. Service overall from a restaurants/food service perspective could've been better. Fri. after I checked-in, I went to the Kassi Beach Club where I waited a long time for my drink orders to arrive, food took long and I only ordered a salad. I was subjected to a minimum bar tab of $100. I was laying in the beach chairs along the front of the pool. I think the person taking my orders was working solo and didn't have other servers supporting her. It felt like there were more bussers than actual servers by the pool. I ate dinner at the Mexican restaurant - 2 people walked off their job. Sat., I waited almost 30 minutes in line and waiting for my order at the juice bar. They were short staffed. I didn't complain since I could tell the 1 girl there was ringing people's orders up and making their orders at the same time. I felt bad for her. You need to make sure there's more people there on weekends since its a hot spot for people grabbing a bite in the morning, going to or leaving the gym/spa, etc. I travel often and work in the travel industry for a major travel company. In comparison to 4-5 star hotels on strip, food service and quality was not up to par with the premium Vegas prices one has to pay.
Stayed 2 nights in May 2024
Response from General Manager on 8 May 2024
Dear Daniel, Thank you for taking the time to share your invaluable feedback. We're happy to hear that our spacious rooms, relaxing spa experience, and friendly team members were the highlights of your visit. That being said, we apologize for any inconvenience you experienced with wait times during your stay. Your comments will be discussed internally as we strive to deliver efficient service to all our guests. We hope you'll consider staying with us again for a more satisfying visit in the future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Management on 10 May 2024
Dear Jennifer,It was a pleasure having you with us at Virgin Hotels Las Vegas! We hope to welcome you back sometime soon.

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Management on 8 May 2024
Dear Shari,There is nothing we love better than seeing our guests have a great time with us at Virgin Hotels Las Vegas! Thank you for being our guest, and we hope to see you again soon.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
When this was the Hard Rock it was a city unto itself. Now that it’s the Virgin it’s just another nice hotel that’s a car ride to anywhere else. Not a destination resort. Next time I stay on the Strip.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Barry,Thank you for choosing Virgin Hotels Las Vegas, Curio Collection by Hilton, and for sharing your thoughts. We are pleased to hear that you enjoyed the comfort and amenities, though we are concerned to hear about your disappointment with our location. As we continue to enhance our offerings, we hope you'll consider the unique experiences we provide. We look forward to the opportunity to welcome you back in the future.